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FEDERAL DEPOSIT INSURANCE CORPORATION,

Washington, o.c. 20429

1




o
SAVINGS BANKS’ PROBLEMS:
WHERE WE HAVE BEEN
AND WHERE WE ARE HEADED

An address by

jr(

U

William M. Isaac,' Chairman
Federal Deposit Insurance Corporation
Washington, D.C.

presented to the

National Association of Mutual Savings Banks
Midvear Meeting

'New York<* -N-e-w—Y-o-rk»
December 7, 1982,
J

When I appeared before your convention in Atlanta last
spring, the majority of your banks were operating in the
red, losses were rising, and the outlook was decidedly
unfavorable.
I stressed the importance of enactment of
then-pending legislation to broaden the FDIC’s powers to
deal with failing institutions.
I also emphasized the need
for expanded thrift powers and for action by the DIDC to
hasten deposit deregulation.
Things have changed considerably since last spring.
Instead of a gloomy outlook, the prospects for the savings
bank industry are much improved.
The Garn-St Germain
Depository Institutions Act of 1982 has brought about many
of the regulatory changes we had been seeking. An even more
important development from the standpoint of the savings
bank outlook has been the dramatic decline in interest rates
during the past several months.
If interest rates stay at
present levels during the next several months, we expect the
industiy u a. whole to break even by about March of next
year.
Today I will focus on the earnings picture for savings
banks, on the new deposit instrument recently approved by
the DIDC, on possible further changes in deposit interest
ceilings, on the approach the FDIC has taken in handling
troubled savings banks and, most importantly, on the policie
we will follow as a result of the new authorities contained
in the Garn-St Germain legislation.
I will then say a few
words about some accounting issues of interest to many of
you and the federal-charter option.
Savings Bank Earnings
During the first three quarters of 1982, FDIC-insured
savings banks lost more than $1 billion, an annualized- rate
of about one percent of assets.
If we were to eliminate the
sale of buildings and other transactions to boost surplus,
the losses would be even greater.
The monthly figures
collected from large savings banks indicate that earnings
improved considerably in September and October, a trend we
expect to continue.
During the third quarter, the cost of funds at large
savings banks averaged about 10.2 percent.
That figure has
been coming down as borrowing costs have declined and as
six-month and jumbo certificates have been rolled over at
lower rates.
In October the cost of funds at large savings
banks was about 9.5 percent.
If rates stay at present
levels, the cost of funds will likely drop below 9 percent
in early 1983. This would enable most savings banks to go
into the black.




2

Recent rate declines have reduced average asset yields,
particularly for savings banks with heavy liquidity. That
should be offset several fold over the next few months by
declines in the cost of funds.
What has been unfortunate has been the inability of the
industry to raise yields significantly during the past two
years despite an extraordinarily high rate environment.
Cash flow has been limited by operating losses, low turnover
in mortgage portfolios, and deposit outflows.
The deposit outflows may have been due in part to
depositor concern about the weakness of specific savings
banks or the thrift industry in general.
The competition
from money market funds and other unregulated competitors
has been an even more important factor.
This artificial
constraint on deposit growth will be eliminated with the
introduction of the new money market deposit account a week
from today.
Deposit Ceiling Deregulation
The members of the DIDC have faced a dilemma from the
beginning.
If banks and thrifts had been given greater
freedom to compete with money market funds, deposit growth
would have been higher, but more passbook funds would likely
have shifted and the cost of funds probably would have risen
faster.
It is no secret that I have generally been on the
side of faster decontrol; it seems clear that most savings
banks would be better off today if they had enjoyed the cash
flow to put more loans on their books during the past
couple of years.
We believe the new money market account will improve
deposit flows.
It should stop outflows to money market
funds and, over time, should bring a good deal of money back
to thrifts and commercial banks.
There may be some significant transfers to this new
account from other deposits within the same institution.
Transfers from passbooks will likely be large, as will
transfers from maturing six-month certificates. Much will
depend on how the new account is priced and structured. We
may see some very aggressive pricing initially, but based on
our experience with other accounts, we believe most in­
stitutions will quickly settle down and price sensibly.
With the introduction of this new account, the DIDC
must take a good look at the restrictions on other deposit
instruments.
There is no point in having a higher minimum
denomination on the six-month or other certificates than on
the new, deregulated instrument.




3
Perhaps it is also time we consider accelerating the
current phaseout schedule for time deposits. The Garn-St
Germain Act mandates the elimination of all differentials by
no later than January 1, 1984. With the phaseout schedule
and the
in place, the new ceiling-free instrument in effect,
differential eliminated, there may not be much point in
maintaining any ceilings after January 1, 1984.
FDIC Assistance
During the last 14 months the FDIC has assisted 11_
savings bank mergers involving assets of about $15 billion.
Several considerations dictated the way we handled these
transactions. We were most concerned with maintaining
public confidence in the industry. We placed failing
institutions into stronger hands and provided sufficient
tangible assistance so that acquiring institutions were not
weakened.
In requiring the departure of top management and
trustees of the failing institutions, we facilitated smooth
and orderly takeovers by management of the acquiring banks.
We wanted to keep our costs down and be as fair as
possible to potential acquirers, so we used a competitive
bidding process.
In order to obtain the benefit of future
declines in interest rates and encourage more aggressive
bidding, we entered into arrangements where a cons iderable
part of the assistance was tied to the future spread betwe en
the yields on acquired assets and the cost of funds. The
original estimated cost of effecting these transactions wa s
a fraction of the market depreciation of the assets of the
failing savings banks, and recent rate declines will enabl e
us to substantially lower our original estimates
We avoided propping up existing institutions for
several reasons.
First, prior to the enactment of the GarnSt Germain Act our authority to provide such assistance was
extremely limited.
Second, in those few instances where we
have provided this kind of assistance in the past, the
transactions have not worked particularly well. Third,
there exists, within and outside our agency, a negative
feeling toward the fairness and appropriateness of so-called
"bail outs” . Finally, we felt that assisted mergers of
failing savings banks would strengthen the industry as a
whole.
We were aware that our policies would not be univer­
sally acclaimed.
In view of the tragic circumstances con­
fronting so many savings banks with long and proud traditions
of public service, and the necessity of fashioning a program
that would be fair and helpful to the entire industry, no
course of action could have been devised to please everyone.




4

We are satisfied with the results to date. A series of
sound mergers was arranged at a reasonable cost. The
acquiring banks were not weakened, nor subsidized beyond
what was necessary to justify the acquisitions. We did not
litter the landscape with financially crippled firms. We
did not inject our agency into the business of subsidizing
and operating private institutions.
Finally, not one deposi­
tor suffered any loss or even inconvenience, and public
confidence in your industry and our agency was maintained.
Circumstances have now changed.
The most seriously
troubled institutions have already been merged out of
existence.
Rates have declined substantially, improving the
outlook for most of the remaining banks.
Fina lly, Congress
has passed Title II of the Garn-St Germain Act , which prescribes a net worth certificate program.
Our policies will be modifie d to reflect these new
circumstances.
For savings banks in need of assistance, we
have structured a plan that we be lieve will meet the needs
of both the industry and the FDIC
Basically, we plan to
utilize the provisions of Title II of the Garn-St Germain
Act, supplemented by incentives to encourage voluntary
mergers.
Before addressing the specifics, let me take a moment
to explain why we have chosen to grant as sistance under
Title II. High on our list is our interp retation of Title
II as representing the clear preference o f Congress. It
would be difficult to justify granting ei ther more or less
assistance in the face of this statement of Congressional
intent.
Of equal importance is our desire to minimize the
effects of FDIC assistance on the normal functioning of
markets. We do not want to dictate market structure or
competitive positioning within any market.
Finally, Title II exempts issuers of net worth certifi­
cates from state and local franchise taxes.
For just those
savings banks operating in New York City, this exemption
could reduce costs by more than $100 million over the initial
three-year life of the Title II program.
We plan to follow both the letter and spirit of the
Title II provisions.* Savings banks will be eligible to
issue net worth certificates to cover a percentage of their
*See Appendix A for the full text of the FDIC’s Title II
Assistance Plan.




5

losses if their surplus-to-asset ratios are 3 percent or
less. The net worth certificates will be subordinated and
will be considered part of an institution’s surplus account.
The FDIC will continue to purchase additional net worth
certificates every six months, using the same formula, from
those institutions which are initially eligible and from
those which subsequently become eligible. While the FDIC
will not purchase additional certificates after three years,
those previously issued will generally remain outstanding
for seven years from the date of issuance.
Savings banks
with positive earnings will be required to devote a portion
of their earnings to retiring the outstanding certificates.
We will reserve the right not to buy certificates where
we believe mismanagement or unsafe activity exists. We will
also reserve the right to exclude from coverage operating
expenses deemed excessive.
For many of you who receive assistance, the exemption
from state and local franchise taxes will be an important
savings. However, the plan will offer no additional boost
to income.
By covering a portion of losses, the plan will
prevent or forestall book insolvency; it will buy time.
Whether this will be enough to turn around savings
banks that might otherwise fail depends on a number of
factors, primarily on what happens to interest rates during
the next few years.
If interest rates average a point or^
two below present levels, the additional time would facili­
tate almost everyone’s survival.
If rates average present
levels or slightly higher, we believe that most of the
assisted savings banks -- approximately 35 would be eligible
by the end of this year -- would become profitable by or
before the end of the three-year period. A few others could
do so if they were particularly successful in paring costs,.
improving noninterest income, or profitably expanding deposit
volume.
We continue to believe that in many cases important
benefits can be attained by merging institutions:
duplica te
branches can be eliminated, senior management can be cut or
improved, marketing programs can be enhanced, and data
processing operations can be made more efficient.
This
brings me to the second portion of our plan.
When it makes good economic sense, we want to facilitate
continued mergers of savings banks. A few firms may have to
be merged out almost irrespective of what happens to rates.
Others will have been so debilitated by losses that mergers
may be the only practical longer-range solution to their
problems.




6
As an inducement to seek out appropriate partners, we
will entertain voluntary, assisted merger applications in­
volving savings banks where at least one of the partners is
eligible for or receiving Title II assistance.
Our assis­
tance would be in the form of interest-bearing notes from
the FDIC, income maintenance payments, cash, or any other
imaginative form of assistance proposed that we think makes
sense.*
We continue to have a strong preference for proposals
in which weak institutions are merged into stronger ones.
We will not rule out altogether providing tangible assis­
tance for mergers between two savings banks eligible for
Title II assistance, but these proposals will receive very
close scrutiny so we can satisfy ourselves that the resuiting entity will have a reasonable prospect of remaining
a viable competitor at a reasonable cost.
If, however, two
or more banks eligible for Title II assistance submit an
acceptable merger plan involving no assistance other than
that available under Title II it will likely receive
favorable consideration.
We intend to "shop” voluntary merger proposals involving
tangible FDIC assistance to determine whether someone else
can offe r a more attractive proposition.
If we receive a
better o ffer, which is economically sound, the savings bank
to be me rged out may accept the better offer or it may
continue receiving Title II assistance as long as it remains
eligible to do so.
In providing assistance, we will favor proposals which
include a recapture of future earnings to keep the ultimate
cost to the FDIC at a minimum'and to prevent assisted in­
stitutions from gaining a long-run competitive edge over
unassisted savings banks.
We will not automatically require the resignation of
the trustees and top two management officials of the weaker
savings bank under our voluntary merger plan.
However, as
a matter of efficiency, we will expect reductions in seniorlevel management and will insist that the resulting board of
trustees be comparatively small.
Both the Title II Assistance Plan and the Voluntary
Merger Plan are effective immediately.
Copies of the plans
are available for your review and informal comment. As
always, we welcome your thoughts and will consider any
suggestion as to how the plans might be improved.
*See Appendix B for the full text of the FDIC’s Voluntary
Merger Plan.




7
Accounting Issues
I would be remiss if I did not say at least a few words
today about some accounting issues. We received a great
deal of pressure over the past year to allow loss-deferral
accounting.
We resisted this pressure for several reasons.
First, as deficient as the current historical costbased accounting conventions are, they do reflect generally
accepted accounting principles, and an individual agency
should tread very cautiously in overriding them. We must
endeavor to maintain order and consistency in the presen­
tation of financial statements so they may be more readily
understood by all readers.
Second, we have attempted to be open and straight­
forward in handling troubled savings banks and have tried to
avoid creating the perception that problems were being
masked. We believe our agency’s credibility has been
maintained, if not enhanced, during these critical times.
Finally, we felt that adoption of loss-deferral
accounting in a high-rate climate could have caused more
harm than good in the savings bank industry. Our reasoning
was simple.
Interest rates were likely to decline at some
point.
If they did not, new accounting techniques would not
be much of an answer to the industry's severe difficulties.
If they did decline, savings banks would be better served by
holding their long-term assets until the decline occurred
rather than locking in large losses by selling in a highrate climate. A loss-deferral rule would have had some
positive effects, such as permitting most savings banks to
improve their liquidity and a few to switch out of significant
portfolios of tax-exempts, but we perceived those benefits
to be of limited value to the industry as a whole.
We have under consideration a loss-deferral rule which
is coupled with a current value accounting system with
respect to future additions to savings bank investment
portfolios.
I wish I could tell you whether and how we
intend to proceed on these issues.
I cannot because we have
not yet decided.
The loss-deferral rule bothers us less today than a
year or so ago due to the interest rate declines. Moreover,
our proposal has been carefully written to avoid "paper"
profits which would distort reported earnings. On the other
hand, the case for the rule has been weakened by adoption of
the net worth certificate program.




The current value- accounting requirement for future
investments has appeal. We are very dissatisfied with the
historical cost-based system, particularly in a deregulated,
volatile-rate environment.
However, implementation of such
an accounting change would be complex, and we question the
wisdom of our agency acting unilaterally.
If we were con­
vinced the accounting profession would move forward in this
area with deliberate speed, we would not even consider
acting on our own.
Federal Charters
The last subject I want to touch on before closing is
the matter of conversion by state-chartered savings banks to
federal charters.
I have been asked our agency’s stance on
the subject many times in the past month or so.
The FDIC’s official and unofficial position on the
issue of charter selection is one of complete neutrality.
We have been proponents of the dual banking system for
many years and were pleased to see it extended to savings
banks.
The Garn-St Germain Act, for the first time, makes
the federal-charter option a reality for virtually all
savings banks by incorporating our suggestion that they be
permitted to maintain their FDIC insurance when converting
to federal charters.
Some state legislatures have in the past placed un­
realistic restrictions on state-chartered savings banks.
The banks had no alternative but to accept those restraints.
Now they do.
We believe each savings bank should pursue' whatever
charter option is -in its best interests from a business
standpoint. We would only add a couple of caveats.
First,
it is an important decision which should receive thorough
evaluation.
Second, you might give your state legislature a
reasonable opportunity to react before converting, as it is
possible the state will adopt a law that is even more
favorable than the new federal legislation.
Finally, do not
convert to federal charter under FDIC insurance on the
premise that the basic regulatory standards under which you
operate will be relaxed perceptibly.
Conclusion
I have covered a broad range of policy issues today
including deposit deregulation, procedures for handling
troubled savings banks, accounting issues, and our attitude
toward charter conversions.
In dealing with these and other
difficult questions affecting your industry, we have been
guided by several precepts:




9

*

We have endeavored to take the longer view - - t o
avoid the temptation to amDly a "quick fix" which
might prove detrimental ov%r time.

*

We have tried to be innovative and practical in
our approach to problems.

*

We have made every effort to be fair and forth­
right in all of our dealings.
We have endeavored to do what we sincerely believed
was in the best interests of the savings bank
industry, the financial system, and the depositing
public.

*

We have tried to minimize our intervention in the
functioning of the marketplace.

*

We have strived to maintain public confidence in
the financial system and the FDIC.

We must
hindsight to
am convinced
I assure you
problems and

leave it to historians with the benefit of
judge whether our decisions have been wise.
I
our guiding principles have been correct, and
we will not deviate from them as we address the
issues ahead.

Thank you for allowing me this opportunity to once
again appear before you. Working together, we have made
great strides in resolving the difficulties of your industry
over the past year or two, and I have no doubt about our
ability to continue our progress in the months and years
ahead.




•k

k

*

*

k

Appendix A
FDIC CAPITAL ASSISTANCE PLAÎT

This Capital Assistance Plan incorporates only those powers provided to the
FDIC under Section 13(i) of the Federal Deposit Insurance Act (Title II of the
Garn-St Germain Depository Institutions Act of 1982).
QUALIFIED INSTITUTIONS
All "qualified institutions" as that term is used in Section 13(i) of the
Federal Deposit Insurance Act may request assistance under
this
plan.
"Institutions the deposits of which are . . • insured or guaranteed under
state law" will be interpreted to cover only those depository institutions
that normally would be eligible for FDIC insurance.
To qualify for assistance each institution must:
—

have net worth equal to or less than 3 percent of its assets;

—

have incurred losses during each of the two previous quarters;

—

have not incurred such
losses as a result of transactions involving
mismanagement (including speculation in futures or forward contracts,
management actions designed solely for the purpose of qualifying for
assistance, or excessive operating expenses);

—

have net worth of not
less than
after the granting of assistance;

—

have investments in residential mortgages or securities backed by such
mortgages aggregating at least 20 percent of its loans
(including
securities backed by residential mortgages); and

—

agree to the conditions set forth below.

one-half of one

percent

of

assets

AVAILABLE ASSISTANCE
At the request of any qualified institution, the Corporation will, after
consultation with any State or Federal Supervisors, purchase the institution’s
capital instruments to be known as Net Worth Certificates.
The initial
request for assistance under this plan, if approved, will last for one year.
Requests to continue receiving assistance past the first twelve months must be
made annually and be approved by the Corporation.
Outstanding Net Worth
Certificates issued by any institution that fails to requalify for assistance
past the initial twelve-month period will remain outstanding until such time
as they are retired.
In no case will the FDIC purchase Net Worth Certificates
after October 15, 3985.
Purchases of Net Worth Certificates will be made
semi-annually for a period of one year, as follows:
—

with respect to a qualified institution having net worth as of the end
of the prior calendar quarter greater than two (2) percent and less
than or equal to three (3) percent of assets, the Corporation will
purchase Net Worth Certificates equal to the lesser of 50 percent of




its net operating losses during the prior two calendar quarters or the
amount by which the sum of surplus and Net Worth Certificates falls
below three (3) percent of assets before the granting of assistance;
_

with respect to a qualified institution having net worth as of the end
of the prior calendar quarter greater than one (1) percent and less
than or equal to two (2) percent of the assets, the Corporation will
purchase Net Worth Certificates equal to the lesser of 60 percent of
its net operating losses during the prior two calendar quarters or the
amount by which the sum of surplus and Net Worth Certificates falls
below three (3) percent of assets before the granting of assistance;

_

with respect to a qualified institution having net worth as of the end
of the prior calendar quarter greater than zero and less than or equal
to one (1) percent of assets, the Corporation will purchase Net Worth
Certificates equal the lesser of 70 percent of its net operating
losses during the prior two calendar quarters or the amount which the
sum of surplus and Net Worth Certificates falls below three (3)
percent of assets before the granting of assirt

Net operating losses shall include all revenue and expenses accrued during the
period by a participating institution with the exception of securities gains
and losses and other below the line (extraordinary) items»
Additionally, the
FDIC will not consider gains or losses from the sale of assets not sold in the
ordinary course of business as a component of net operating losses.
In all
other instances, net operating losses shall have the same meaning as income
(losses) before net realized gains or losses as used in FDIC's Instructions
for the Preparation of the Report of Income (Form 8040/51) by Insured Mutual
Savings Banks (or Form 8040/02 by Insured Commercial Banks)» Any disagreements
as to what constitutes a sale in the ordinary course of business or any other
components of the income statement or balance sheet will be resolved by the
FDIC in its sole discretion.
As consideration for the purchase of a qualified institution s Net Worth
Certificates, the Corporation will issue its non—negotiable, floating— rate
promissory notes of equal principal value.
Both the FDIC’s promissory notes
and the qualified institution’s Net Worth Certificates will pay interest
quarterly at a rate tied to the average equivalent coupon—issue yield on the
U.S. Treasury’s 52-Week Bill auction held immediately prior to the beginning
of a calendar quarter plus one—half of one percent (0.5%).
Net Worth Certificates will remain outstanding until such time as the
qualified institution has attained profitable
operations.
Repayment
of
principal will be required in an amount equal to one— third of net operating
income.
If any Net Worth Certificate remains outstanding seven years after
issuance, the Corporation will have the right to require any qualified
institution to repay all, or any portion, of its Net Worth Certificates then
outstanding upon three months’ notification.
CONDITIONS
The initial and all subsequent annual requests for FDIC capital
must be accompanied by a comprehensive business plan covering:




assistance

-3-

—

strategic plans and objectives;

—

lending and investment policies, including pricing strategies;

—

liability acquisition and funding plans;

—

plans and strategies for managing liquidity positions and rate
sensitivity gaps;

—

expense reduction plans including:
a. board of trustees or directors;
b. senior management;
c. other employees;
d. other overhead expenses; and
e. capital expenditures;

—

plans and strategies to generate fee based income; and

—

financial information consisting of statements of condition and income
for the last full calendar year and year-to-date, including details on
overhead expenses, two-year budget projections of income and expenses,
and pro-forma financial statements for the same period.

Before the FDIC will purchase any Net Worth Certificates, each
institution must have met or agree to meet the following conditions:

qualified

—

any supervisory action under Section 8 of the FDI Act must be resolved;

—

all employment contracts with senior management with terms greater
than twelve months must be rescinded and no new contracts of greater
duration may be entered into without consent of the FDIC;

—

all severance payment plans or contracts calling for the payment of
more than six months’ salary must be rescinded and no new plans or
contracts calling for payments in excess of this amount may be entered
into without consent of the FDIC;

—

an independent public accountant will perform an annual full scope
audit with copies of all reports provided to the FDIC on a timely
basis;

—

the bank will agree to convert to a different charter form and/or
stock form if and when requested by the FDIC (the FDIC anticipates
utilizing this authority only to facilitate a transaction intended to
resolve the institution's underlying problems);

—

the bank will not convert to stock form, change its charter, merge or
otherwise change the nature of its business or ownership without the
prior approval of the FDIC;
the
bank
will
in
good
faith
consider
all
reasonable
opportunities as a means of improving operating efficiencies;




merger

- 4 the bank will file within 30 days after theend of all calendar
quarters
Reports of Income (Form 8040/51 or, if applicable, Form
8040/02) with attached schedules explaining all significant deviations
from the bank’s projections submitted with its annual business plan;
and
state-insured
qualified
institutions,
inaddition
to
the
above
conditions, must:
a. comply prospectively with the provisions of Regulation Q;
b. provide the FDIC with copies of all State examination reports;
c. permit the FDIC to perform its own independent examinations; and
d. arrange for its State insurance fund to enter into an indemnity
satisfactory to the FDIC secured by fully marketable securities at
least equal in value, at all times, to 100 percent of the Net Worth
Certificates
purchased
plus
any
accrued
interest
thereon.




Appendix B

FDIC VOLUNTARY MERGER PLAN

In addition to providing assistance under Title II of the Garn-St Germain
Depository Institutions Act of 1982, the Federal Deposit Insurance Corporation
will consider granting financial assistance to facilitate voluntary mergers of
savings banks.
Assistance provided would be in the form of income maintenance
payments, interest-bearing notes, cash or any other form agreed to by the
FDIC.
A logically conceived merger proposal, with FDIC assistance, should
enhance the prospects for the long-run survival of the merging institutions
(as contrasted to the Title II program where ultimate survival is by no means
guaranteed).
In evaluating merger proposals, the following general policies
would apply:
1.

at least one of the merging institutions must have a surplus ratio
of 3 percent or less;

2.

unless an extremely strong case can be made, assistance to merge
institutions which are both (all) eligible for Title II assistance
will not ordinarily be given— it remains the FDIC’s clear pref­
erence to merge weak institutions into stronger ones (two or more
institutions eligible for Title II assistance may be permitted to
enter into a well-conceived merger if the resulting entity seeks no
assistance other than that available under Title II);

3.

the transaction will be exposed to other potential acquirers (which
may include out-of-state and non-thrift firms) to determine if the
transaction can be accomplished, on an economically sound basis, at
a lower cost (there will be no requirement on the part of the FDIC
to accept a lower offer, and the savings bank to be merged out will
not be forced to enter into a merger with the firm submitting the
better offer);

4.

the merger must be expected to result in real economic
either in the form of economies of operation or other
advantages such as diversification of deposit base;

5.

the assistance agreement should normally provide a means for
recapture of the present value of the FDIC's outlays from future
profits ;

6.

the
transaction
must
not
involve
more
than
nominal
legal,
accounting, investment banking or other fees or more than nominal
severance pay arrangements; and

7.

although there will be no automatic requirement to dismiss top
management or trustees, reduction in high-level staff and trustees
will be expected (the resulting board of trustees should be as
small
as
possible,
normally
not
to
exceed
10-15
persons).




benefits
business