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For release on delivery
2:00 p.m. EDT
July 16, 2009

Statement of
Elizabeth A. Duke
Member
Board of Governors of the Federal Reserve System
before the
Subcommittee on Domestic Monetary Policy and Technology
Committee on Financial Services
U.S. House of Representatives

July 16, 2009

Chairman Watt, Ranking Member Paul, and members of the Subcommittee, I appreciate
the opportunity to appear today to discuss regulatory restructuring and the role of the Federal
Reserve Board in consumer protection.
Today, I would like to discuss why the Federal Reserve Board believes there is a
compelling case for leaving consumer protection rule writing functions within the Federal
Reserve and supervision with the agencies responsible for prudential supervision. While
arguments for consolidating functions can themselves be compelling, it is important to also
consider the substantial opportunities presented by existing arrangements.
I and other members of the Board are in strong agreement with the Administration that a
fundamental lesson of the financial crisis is that we need to do a better job for consumers of
financial products. In our view, the Federal Reserve has the resources, the structure, and the
experience to execute an ongoing comprehensive program for effective consumer protection in
financial services. First, we believe that replicating in another agency the deep expertise and full
array of functions embedded within the Federal Reserve and used to support our consumer
protection program would be enormously challenging.
We also view consumer protection as complementary to, rather than in conflict with,
other responsibilities at the Federal Reserve, such as prudential supervision and fostering
financial stability. These missions reinforce one another. For example, sound underwriting
benefits consumers as well as the institution, and strong consumer protections can add certainty
to the markets and reduce risks to the institutions. We have demonstrated, particularly in recent
years with which I am most familiar, our strong ability to effectively execute our congressionally
assigned consumer protection responsibilities. In this context, it is important to note that the
Board is concerned about the loss of the strong consumer protection perspective that currently
exists in our supervisory and other policy discussions. It is appropriate and beneficial that the

-2central bank has a mission that includes an analytical and nuanced understanding of
developments in the consumer marketplace.
For these reasons, we stand ready to work with this subcommittee and others in Congress
to help identify ways to further strengthen our program institutionally. I will discuss today some
of the Board’s important consumer protection initiatives and explore several ideas for increasing
regulatory accountability for consumer protection, institutionalizing today’s commitment to
aggressive, effective programs, and maintaining the benefits inherent in current structures. One
way to preserve the strengths of our program while reinforcing the requisite level of commitment
and focus would be to codify consumer protection as a core mission along with our other
responsibilities. Another would be for Congress to establish periodic reporting requirements for
consumer protection similar to the Federal Reserve semiannual monetary policy report.
Current Consumer Protection Initiatives of the Board
In order to provide a picture of consumer protection activities of the Board, I would like
to briefly note some recent initiatives. A much more extensive report by the Board’s staff is
provided as an attachment, titled The Federal Reserve’s Role in Protecting Consumers. I
recommend it to you.
It has become standard practice at the Board to make extensive use of consumer testing to
improve disclosures to consumers and to highlight practices that simply cannot be understood by
consumers even with the best disclosures. In such cases we elected to prohibit the practices.
The Federal Reserve has written strong consumer protection rules for mortgages and
credit cards. In fact, our credit card rules served as the basis for recent Congressional legislation.
Next week, we anticipate issuing a comprehensive proposal under our Truth in Lending
authority that includes re-designed, consumer-tested disclosures and rule changes for closed-end
mortgages and home equity lines of credit. The proposal will include new rules governing

-3mortgage originator compensation. I would add that discussions with our colleagues at the
Department of Housing and Urban Development (HUD) about using this same consumer testing
protocol for combined Real Estate Settlement Procedures Act (RESPA) and the Truth in Lending
Act (TILA) disclosures are underway.
This past year, we completed a pilot examination program of nonbank subsidiaries of
bank holding companies, and, based on the results of this initiative, we are instituting an ongoing
program for supervision of these entities.
We are also active “on the ground” with consumers and groups who represent
consumers’ interests. We have established a centralized call center and 800 telephone number
for receiving consumer complaints. Community affairs and Board research staff have assisted
organizations specializing in foreclosure mitigation. And we have worked with nonprofits,
financial institutions, and local leaders to advance strategies for neighborhood stabilization.
We have increased staff resources to speed our response time for drafting new rules to
address emerging trends that may pose new risks for consumers. We also have created a
specialized unit and cross-function process that is devoted to the identification and analysis of
these trends to provide early warnings on emerging consumer problems for our examination
team, and enhance our messaging to consumers and nonprofit support organizations.
Additionally, we are leading a robust and informed dialogue among community and
financial industry stakeholders on ways to modernize the 1977 Community Reinvestment Act
(CRA) to reflect changes to the financial landscape and new delivery mechanisms for financial
products.
How We Function
The Board’s Division of Consumer and Community Affairs (DCCA) has primary staff
responsibility for carrying out our consumer protection program. But the Division draws

-4substantially on resources and expertise from other functions of the Board and the Federal
Reserve System. The Board’s experience is that the most effective programs require a multidisciplinary approach that draws on a deep understanding of consumer behaviors and interests, as
well as financial markets and industry operations. Recognizing that, key elements of the
division’s program include:


Rulemaking as a pillar of our consumer protection program that utilizes a team of
attorneys to write regulations that implement legislation, update regulations, respond to a
changing marketplace, put useful and effective disclosures in place, and prohibit unfair
and deceptive acts and practices;



Consumer testing to develop effective disclosures that are meaningful to consumers;



Supervision and enforcement of state member banks and bank holding companies and
their nonbank affiliates to ensure that consumer protection rules are being followed;



Consumer complaint and inquiry processes to assist consumers in resolving grievances
with their financial institutions and to answer their questions;



Consumer education to inform consumers about what they need to know when making
decisions about their financial services options;



Research to understand the implications of policy on consumer financial markets;



Outreach to national and local government agencies, consumer and community groups,
academia, and industry to gain a broad range of perspectives, and to inform policy
decisions and effective practices;



Support for national and local agencies and organizations that work to protect and
promote community development and economic empowerment to historically
underserved communities.

-5Interconnections Between Consumer Protection and Prudential Supervision
As early as the 1970s, the Board recognized the need for dedicated experts to conduct
consumer compliance examinations. Since that time, the Board has had a separate examination
force, specially trained in the intricacies of consumer compliance laws and regulations. At the
same time, there is recognition that consumer protection supervision is connected in important
ways to prudential supervision. As a result, the Board’s separate divisions for consumer
protection and prudential supervision work closely in developing examination policy and
industry guidance. Further, the two functions are housed under the same management structure
at the Reserve Banks, where policy is implemented through examinations, applications
processing, and complaint resolution. This structure ensures a comprehensive picture through
the lens of both safety and soundness and consumer protection for the institutions that are
supervised by the Federal Reserve.
We strongly believe that these two responsibilities should remain closely linked. Both
sides benefit from a broader perspective of management and risks in a financial organization, and
from a close coordination of supervisory actions. Placing consumer compliance examinations
activities in a separate organization, apart from other supervisory responsibilities, would
adversely affect the complementary nature of these two necessary functions and could reduce the
effectiveness of both programs over time.
Interconnections Between Consumer Protection and other Important Central Bank
Functions
Perhaps less well understood are the interconnections between our consumer mission and
the functions of the Federal Reserve to promote economic and financial stability. Consumer
protections are important in creating consumer and investor confidence in the financial
marketplace and avoiding negative spillover effects to the broader community. As the current

-6crisis illustrates, loss of confidence and disruptions in consumer credit markets can erode
economic performance and, ultimately, the financial stability of national and international
markets.
In recent years, we have seen tangible evidence of the importance of household credit to
economic performance. Consumer spending makes up roughly 70 percent of gross domestic
product (GDP), and, thus, is an important factor to achieving sustainable economic growth.
Many staff throughout the Federal Reserve System routinely analyze data and track trends for
consumer credit, spending levels, and consumer attitudes to monitor this important market
segment.
Our responsibilities for consumer protection and community affairs programs have
provided the Federal Reserve, as the nation’s central bank, with a valuable view of the economy
and financial system through the lens of individual households and communities at a retail level.
The more granular view from Main Street is consistent with our regional presence and important
to providing a view of economic and financial activity from multiple perspectives. We also
believe that consumers benefit from having key economic policymakers who are familiar with
the issues affecting individual consumers and communities.
Recent Actions to Expand Consumer Protections and in Support of Consumers and
Communities
We believe that the recent actions taken on behalf of consumers represent important
advancements in support of consumer protection. They also demonstrate the Board’s ability to
fulfill these functions. The accompanying report describes these activities, but I would like to
highlight several that are particularly relevant to the subject of today’s hearing.
Over the course of the past forty years, Congress has assigned the Federal Reserve
primary rulewriting responsibilities for many consumer protection and fair lending laws. The

-7provisions of these laws are intended to help inform consumers about financial products, to
facilitate their ability to make good choices when selecting these products, to promote fairness in
the marketplace, and to protect consumers against unfair and deceptive practices. Thus, we have
primary responsibilities for writing rules under authority provided by the Truth in Lending Act,
the Home Ownership and Equity Protection Act (HOEPA), which amended TILA, and the Equal
Credit Opportunity Act (ECOA), among others. In addition, we share rulewriting with other
federal agencies under certain laws, such as the Community Reinvestment Act and Fair Credit
Reporting Act (FCRA). Supplement A of the accompanying report provides a complete listing
of the statutes for which the Federal Reserve has rulewriting authority.
The Federal Reserve last year issued sweeping new mortgage and credit card rules that
significantly expand protections for consumers of these credit products.
Mortgage Credit Rules
The Board used its authority under TILA and HOEPA to revise Regulation Z, which
implements these statutes, by issuing final rules to establish comprehensive new regulatory
protections for consumers in the residential mortgage market. Importantly, the Board's new rules
apply to all mortgage lenders, not just the depository institutions that are supervised by the
federal banking and thrift agencies.
The rules are designed to provide transaction-specific disclosures early enough to
facilitate shopping and to protect consumers from unfair or deceptive acts or practices in
mortgage lending, while supporting sustainable home ownership. They are intended to respond
to the most troublesome practices in the mortgage industry that contributed to the recent
subprime market meltdown. The Board also adopted rules governing mortgage advertisements
to ensure that they provide accurate and balanced information and do not contain misleading or
deceptive representations.

-8As I mentioned earlier, next week we plan to issue a comprehensive rule proposal that
includes re-designed, consumer-tested disclosures and rule changes for closed-end mortgages
and home equity lines of credit. We also anticipate as part of this same rulemaking to propose
new rules to address mortgage originator compensation.
Credit Card Rules
In December 2008, the Federal Reserve issued far-reaching rules to enhance protections
for consumer credit card accounts. These rules are the most comprehensive changes to
regulations that govern consumer credit cards ever adopted by the Board. They affect nearly all
aspects of consumer credit card accounts, including marketing and advertising, disclosures given
with applications and at account opening, billing statements, and issuers' ability to change
account terms. These rules formed the basis for the recently enacted Credit CARD Act of 2009.
Yesterday, we issued an interim final rule amending Regulation Z to implement those provisions
of the new credit card law that are effective in August.
Consumer Testing, our Consumer Advisory Council, and Extensive Outreach Further Inform our
Consumer Protection Program
Importantly, in developing the credit card rule, as we had with the mortgage rules, we
conducted extensive consumer testing, using focus groups and one-on-one interviews with
consumers, as well as the more traditional avenues for receiving input. 1 The testing first
identified what information consumers currently use in making decisions about their credit card
accounts, and how useful they found existing disclosures. The Board used these insights to
develop revised credit card disclosures, which also were tested with consumers for
comprehension and utility.
1

See Design and Testing of Effective Truth in Lending Disclosures: Findings from Qualitative Consumer Testing
Research, submitted to the Federal Reserve Board of Governors by Macro International, Inc. (December 15, 2008),
www.federalreserve.gov/newsevents/press/bcreg/bcreg20081218a7.pdf, and Design and Testing of Effective Truth
in Lending Disclosures: Findings from Experimental Study, submitted to the Federal Reserve Board by Macro
International, Inc. (December 15, 2008), www.federalreserve.gov/newsevents/press/bcreg/bcreg20081218a8.pdf.

-9We have found consumer testing to be increasingly integral to the consumer protection
rules we write, as well as in the development of our consumer education materials. Since 1996,
the Board has engaged in extensive consumer surveys and testing to bring critical insight about
consumers’ understanding of financial products and their decisionmaking for selecting these
products. The increasing complexity of certain consumer financial products can pose
information overload problems for consumers and thus impair their decisionmaking. We find
that consumer testing benefits us in developing well-designed consumer disclosures that convey
essential information to consumers in an effective manner. Consumer testing can also reveal
those instances in which disclosures are unable to convey adequate information to facilitate
consumer choice and help highlight those areas where rules are warranted to safeguard
consumers and to prevent unfair and deceptive practices.
Consumer testing is used to supplement our other means for gathering input from
consumers, the financial-services industry, and the general public on pending rules and other
consumer-related policies. For example, the Federal Reserve’s Consumer Advisory Council, a
30-member body representing consumer and community organizations, the financial industry,
academics, and state agencies, provides invaluable perspectives on policy matters pertaining to
our consumer protection responsibilities. We also actively consider the views of the broad range
of consumer and community organizations and financial services industry representatives we
meet with or otherwise hear from to inform our views on consumer policies.
Pilot Review of Targeted Nonbank Mortgage Subsidiaries
The recent problems in the subprime mortgage market revealed gaps in supervision and
enforcement with respect to nonbank mortgage lenders. Most subprime loans were issued by
entities outside the supervisory jurisdiction of the Federal Reserve and other federal bank
regulators, and consequently, these entities were not subject to examinations to assess

- 10 compliance with federal consumer protection laws. We believe, therefore, that it is appropriate
for Congress to consider, as part of regulatory reform, a strengthened supervisory and
enforcement scheme, in partnership with state regulators and enforcement officials, for closing
the regulatory gap with respect to independent nonbank lenders.
Recognizing the critical need to conduct on-site reviews of credit practices of nonbank
lenders, the Board, in July 2007, initiated a multiagency partnership to conduct targeted
consumer compliance reviews of selected nonbank lenders that had significant subprime
mortgage operations. The joint effort is the first time multiple agencies have collaborated to plan
and conduct consumer compliance reviews of independent mortgage lenders and nonbank
subsidiaries of bank and thrift holding companies, as well as mortgage brokers doing business
with, or working for, these entities.
The agencies involved--the Federal Reserve, the Office of Thrift Supervision (OTS), the
Federal Trade Commission (FTC), and state agencies represented by the Conference of State
Bank Supervisors and the American Association of Residential Mortgage Regulators--developed
detailed work plans for the targeted consumer compliance reviews. The pilot program has been
completed and the Federal Reserve is fully committed to implementing its own program of
supervision of nonbank subsidiaries of holding companies on an ongoing basis. As with the
pilot, we will continue to work cooperatively and share information with other agencies with
overlapping jurisdictions.
Promoting Consumer Awareness
The Federal Reserve has a long history of providing useful consumer information and
promoting awareness of emerging financial market trends and how those trends will affect
consumers. Our Consumer Information website (www.federalreserve.gov/consumerinfo)
includes 23 consumer topics, providing useful information on bank accounts, consumer credit,

- 11 and home mortgages. We have also developed calculators to help consumers explore mortgage
choices and mortgage financing. We recently launched English and Spanish versions of our
credit card repayment calculator, which allows consumers to estimate how long it will take to
pay off their credit card bills if they make only minimum payments. The calculators are
available on our website.
In response to increasing reports of foreclosure rescue scams, we launched a coordinated
effort to warn homeowners already struggling to pay their mortgages. A new informational
piece, 5 Tips for Avoiding Foreclosure Scams, is the latest in our ongoing “5 Tips” plainlanguage consumer information series. The rapid growth of this problem led us to purchase
30-second spot advertisements in movie theaters in 18 cities experiencing high foreclosure rates.
The advertisements were intended to raise public awareness about these scams. The Federal
Reserve expects to do more of this type of innovative outreach to consumers.
Collaboration across the Federal Reserve System in Response to the Home Mortgage Crisis
The Federal Reserve System’s unique ability to respond at both a national and regional
level allowed the Federal Reserve to take an active leadership role in shaping a public policy
response as the mortgage crisis deepened.
For example, we created the Homeownership and Mortgage Initiative (HMI). Using
economists and community development experts from across the system, the Federal Reserve
developed a comprehensive strategy to provide information, data, and solutions that respond to
the challenges of preventing unnecessary foreclosures and stabilizing communities that are
adversely affected by large clusters of foreclosures. Additionally, the Federal Reserve System is
providing online data about subprime lending patterns and performance. The data are available

- 12 on the Federal Reserve Bank of New York’s website.2 These dynamic maps and data illustrate
subprime and alt-A mortgage loan conditions that may assist community groups, policymakers,
and local governments as they prioritize the use of their resources and develop plans to lessen the
impacts that delinquencies and foreclosures may have on local economies.
We have worked with the Federal Reserve Banks to convene a series of regional
conferences: Recovery, Renewal, Rebuilding: A Federal Reserve Foreclosure Series, to clarify
the challenges and the strategies for moving toward solutions by examining effective practices,
creative solutions, and innovative ways to prepare for the future.3 And we have forged a
partnership with NeighborWorks America, a congressionally chartered nonprofit corporation, to
identify strategies to address the challenges that foreclosed homes can present, such as decreased
home values and vacant properties that can deteriorate from neglect. This collaboration is
focused on finding ways to mitigate the impact of foreclosures and vacant homes across the
country and to help stabilize neighborhoods.4
Recent Actions Taken to Strengthen our Consumer Protection Program
We believe that an effective consumer protection program requires an ability to detect
and respond to changing and emerging markets and products, particularly for those that pose
risks to consumers. Along these lines, we have taken a number of specific actions and initiatives
to strengthen our consumer protection program in ways that enhance our ability to proactively
respond to changing markets.
The Federal Reserve staff continues to expand our use of consumer testing for the
development of more effective consumer disclosures and other rules. We have created a special
2

See “Dynamic Maps of Nonprime Mortgage Conditions in the United States,”
www.newyorkfed.org/mortgagemaps/.
3
See additional information on the conferences, http://stlouisfed.org/RRRseries/ and
www.clevelandfed.org/Our_Region/Community_Development/Events/Seminars/2008/20080827/Overview_4Forum
s.pdf.
4
See http://www.stablecommunities.org/.

- 13 unit to oversee consumer protections issues in the subsidiaries of the largest financial institutions
that are active in consumer credit and payment services, instituted a new program for on-site
examinations of nonbank consumer lending affiliates and have expanded our complaint
resolution program to include these institutions. We also streamlined access for consumers to
file complaints and centralized our complaint and inquiry system using a single 800 complaint
telephone number and a new website.
Synergies and Inputs from other Federal Reserve Functions
An important advantage that the Federal Reserve brings to performing its consumer
protection mission is our ability to draw on other sources of expertise that exist at the Board and
within the Federal Reserve System. Our consumer specialists frequently capitalize on the vast
range of expertise of System economists, market specialists, consumer compliance and
prudential examiners, and other specialists in banking, economic analysis, and the payments
systems. We have found that this array of skills and knowledge, in many respects unique to the
Federal Reserve, is invaluable for crafting rules and policies aimed at achieving a proper balance
between promoting a fair playing field for consumers while also allowing for market
innovations that benefit consumers. The results, we believe, are more informed and thoughtful
policies and activities that protect and educate consumers, expand knowledge in the marketplace,
and support the important work of consumer and community groups.
Research Activities Support Consumer and Community Affairs Functions
The expertise provided by the research divisions of the Federal Reserve Board and the
Reserve Banks is one example of the ancillary, but, nonetheless, vital expertise that our
consumer protection staff utilizes in carrying out its responsibilities. The Board’s economists
conduct research and data collection and perform analyses of developments in the marketplace
that may have implications for consumers. For example, economists reviewed available data on

- 14 market mortgage pricing and performance to help the Board determine the appropriate metric
and threshold to be used in defining which home loans would be subject to the Home Ownership
and Equity Protection Act rules.
Research economists also play a central role in assuring the integrity of data made
available to the public by the Federal Financial Institutions Examination Council (FFIEC)5 under
the Home Mortgage Disclosure Act (HMDA) and the regulations that implement the Community
Reinvestment Act. Economists review the data for quality assurance and provide analytic
assessments of the data each year. The economists further support fair lending enforcement
activities by providing other federal and state regulators with an assessment of possible fair
lending issues as revealed through this analysis. Beyond activities that support enforcement of
consumer protection rules with respect to individual institutions, economists conduct basic
research to learn more about CRA, fair lending and related matters. Past research on these topics
has included an examination of the effects of CRA on local communities and on the performance
and profitability of CRA-related lending. More recently, economists at the Board conducted an
assessment of the relationship between the CRA and the subprime mortgage crisis.
Every three years, the Board sponsors the Survey of Consumer Finances (SCF) that is
used to gather unique data on the financial and other circumstances of a nationally representative
sample of U.S. households. One of the synergies provided by the Federal Reserve’s consumer
protection function is that it has direct access to Board economists who design and interpret the
results of the SCF. A similar benefit is achieved with respect to the Federal Reserve activities in
connection with assessing credit record data and how they are used in the marketplace.
Economists have conducted extensive research on the content and quality of credit records, and
5

The FFIEC is comprised of representatives of the federal financial supervisory agencies: the Federal Reserve
Board of Governors, the Federal Deposit Insurance Corporation, the Office of the Comptroller of the Currency, the
Office of Thrift Supervision, and the National Credit Union Association.

- 15 on the use of credit scoring and the effects of scoring on the availability and affordability of
credit for the population at large and for different population segments. This, in turn, informs
our rulemaking and other policy decisions.
Federal Reserve Bank Activities
The Federal Reserve’s twelve regional banks monitor the status of the regions’
economies, financial institutions, and communities. The Reserve Banks are tasked with studying
their District’s economy. Their research factors into monetary and other policy decisions. They
also implement the Board’s supervisory policies under delegated authority, examining banks
within their jurisdiction, and engaging in community economic development activities. Specific
activities vary from District to District due to the specific circumstances of their regions.
Examples of these specialized activities include the following:
Federal Reserve Bank of Boston6
Research Center for Behavioral Economics and Decisionmaking
The Federal Reserve Bank of Boston established the Research Center for Behavioral
Economics and Decisionmaking to explore the field of behavioral economics, which attempts to
integrate insights from across the social sciences into standard economic research. This research
program produces research with the hope of applying its lessons into more effective economic
policy. Such research can have important implications when developing consumer protection
rules and supervisory policies, as well as informing financial education efforts. The Center also
analyzes and interprets outside research that may bear on the Board’s consumer protection policy
responsibilities.

6

For more information, see www.bos.frb.org

- 16 Federal Reserve Bank of Philadelphia 7
Payment Cards Center
The Payment Cards Center provides meaningful insights into developments in consumer
credit and payments that are of interest not only to the Federal Reserve but also to the industry,
other businesses, academia, policymakers, and the public at large. The Center carries out its
work through an agenda of research and analysis as well as forums and conferences that
encourage dialogue incorporating industry, academic, and public-sector perspectives.
Federal Reserve Bank of San Francisco
The Center for Community Development Investments8
The Center for Community Development Investments is an online clearinghouse of
investment resources that also encourages collaboration, innovation, and research in the
community development investment industry. The Center is sponsored and staffed by the
Community Development Unit of the Federal Reserve Bank of San Francisco with direction
from an Advisory Committee of industry practitioners and researchers. The activities of this
center support our ability to implement CRA and respond to emerging community issues.
Suggestions for Further Reinforcing the Federal Reserve’s Consumer Protection Mission
The Federal Reserve Board believes that that consumer protection is vitally important to
the strength of the economy and to maintaining financial stability. Our four decades of
experience have provided us with a core competency in this area. We are proud of our many
significant accomplishments, which attest to the importance that the Board attaches to its
consumer protection mission. Accordingly, as Congress considers legislation to reorganize
agency functions with regard to consumer protection, one option that might be considered would
be to retain the Federal Reserve’s consumer protection responsibilities, and consider additional
7
8

For more information, see www.phil.frb.org
For more information, see www.sf.frb.org/cdinvestments

- 17 policies to strengthen and further reinforce our accountability going forward. Along these lines,
I would like to offer some suggestions for how this could be accomplished.
First, as I mentioned previously, Congress could formally codify consumer protection as
a core mission or responsibility for the Federal Reserve, similar to monetary policy and banking
supervision and regulation. This would provide a clear and ongoing understanding that
consumer protection matters should be viewed as an integral part of the Federal Reserve’s
overall mission.
Second, Congress could require the Chairman of the Federal Reserve Board to report
periodically regarding the “state of consumer protection,” in the financial services industry,
similar to the semiannual monetary policy report to the Congress. Such reporting could include a
comprehensive review of the Federal Reserve’s actions taken to strengthen consumer protection,
the results of regulatory sufficiency reviews (as described below) and planned future actions to
address potentially unfair and deceptive acts and practices, a review of enforcement actions,
studies of consumer finances, availability of financial services especially in underserved areas, or
other matters as requested by the Congress.
Third, we plan to conduct periodic sufficiency reviews of consumer regulations and
policies. These reviews will consider emerging trends in consumer financial services, whether
existing regulations are adequate for protecting consumers, and will identify those areas in which
new consumer protection measures are needed. We will develop a process that includes regional
public hearings in Washington, D.C. and at several of the Federal Reserve Banks. The hearings
will be held every two years to gather information on consumer issues and risks--similar to the
process required by the Credit CARD Act of 2009. As we envision this process, the Federal
Reserve’s Consumer Advisory Council would assist in preparing the agenda, and its members

- 18 would participate in the hearings, as appropriate. The findings and recommendations would be
reported to Congress.
These are very important matters. Strong, timely, and thoughtful consumer protection is
vital for the economic health and vitality of our country. We at the Federal Reserve Board
remain strongly committed to strengthening this function. We look forward to continuing to
work with Congress on these critical issues.