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For release on delivery
Noon EST (10:00 a.m. MST)
November 10, 2011

Remarks by
Ben S. Bernanke
Chairman
Board of Governors of the Federal Reserve System
at
Town Hall Meeting with Soldiers and Their Families
Fort Bliss, Texas

November 10, 2011

It is an honor and a privilege for me to join the men and women of Fort Bliss
today. As someone who puts a high value on public service, I want to thank the soldiers
here for their service to our country and for helping to make the world a safer place. I
admire your professionalism and dedication. I want to thank your family members as
well; servicemembers could not achieve what they do without the support and sacrifices
of their families. You should all be proud of what you have accomplished and what you
stand for.
You may be wondering why the Chairman of the Federal Reserve would travel to
Texas to speak at a military base. I meet with groups with a wide range of backgrounds
and perspectives on our economy to listen and learn, as well as to explain what the
Federal Reserve is doing to try to improve our economic situation. I’m here because the
men and women in military service, like all Americans, are profoundly affected by the
economic challenges our nation has faced these past several years. Your hometowns may
be struggling with foreclosures. You may have had difficulty getting a loan to buy a car
or a house. You may have family members who have had trouble finding employment in
a tough job market. You may be worried about your own job prospects when the time
comes for you to leave the military. So this morning I thought I’d first say a few words
about what the Federal Reserve is doing to help strengthen our economy and increase
economic opportunity.
I also want to make sure you are aware of some of the special financial
protections for people in the military. Just this Tuesday I met with Holly Petraeus, head
of the Office of Servicemembers Affairs in the new Consumer Financial Protection
Bureau. Ms. Petraeus and I share a common commitment to ensuring that the men and

-2women who protect the security of our country are themselves protected from predatory
lending and other abusive financial practices. I will also share a few thoughts about what
each of you can do to give yourself the best shot at a promising financial future.
Federal Reserve Efforts to Improve the Economy’s Performance
At the Federal Reserve, we are working hard--both as central bankers and as
financial regulators--to help restore our nation’s prosperity. In 2008 and early 2009, the
world suffered the worst financial crisis since the Great Depression, a crisis which, had it
been left unchecked, would have resulted in a global financial meltdown and an
economic collapse. Working with policymakers around the world, the Federal Reserve
acted creatively and forcefully to help stabilize the financial system and halt the
economic slide. Our economy has been growing and adding jobs for more than two years
now. But for a lot of people, I know, it doesn’t feel like the recession ever ended. The
unemployment rate remains painfully high, and more than two-fifths of the unemployed
have been out of work for longer than six months, by far the highest ratio since World
War II. These problems are very serious, and we at the Federal Reserve have been
focusing intently on supporting job creation. Supporting job creation is half of our
marching orders, so to speak; the other half is controlling inflation. Or, in the language
of the law that sets the mandate for monetary policy, the Federal Reserve is required to
seek both maximum employment and price stability.
We pursue those two important goals by influencing the level of interest rates and
other financial conditions. My colleagues and I on the Federal Reserve’s monetary
policymaking committee equate price stability with inflation being at 2 percent or a little
less. That rate is low enough that people and businesses can make financial decisions

-3without having to worry too much about rising costs, but high enough to keep the
economy away from deflation--falling wages and prices--which is both a cause and a
symptom of an extremely weak economy. Although spikes in oil and food prices, and
other transitory factors, pushed inflation up earlier this year, inflation appears to be
moderating, and we expect, based on the best information that we have today, that it will
remain reasonably close to our objective of 2 percent or a bit less for the foreseeable
future.
In the longer term, monetary policy is the main determinant of inflation, and so
Federal Reserve policymakers have considerable latitude to choose our longer-term
inflation goal. In contrast, “maximum employment” depends on many factors outside of
the Federal Reserve’s control, such as the skills of the workforce and the pace of
technological innovation. Right now, my colleagues on the Fed’s policymaking
committee estimate that the U.S. economy could sustain an unemployment rate of
somewhere between 5 and 6 percent without generating a buildup of inflation pressures.
But, regardless of whether the sustainable rate is 5 or 6 percent, with unemployment
currently at 9 percent, our economy is certainly falling far short of maximum
employment. That high unemployment rate is why the Federal Reserve is focusing its
monetary policy at strengthening the recovery and job creation, including keeping shortterm interest rates near zero and longer-term rates, such as mortgage rates, at the lowest
levels in decades. Keeping borrowing costs very low supports consumer purchases of
houses, cars, and other goods and services, as well as business investment in new
equipment, software, and facilities. Over time, greater demand on the part of households
and businesses leads to increased economic activity and employment.

-4Like other central banks around the world, one way in which we have put
downward pressure on longer-term interest rates is by purchasing high-quality, longerterm securities in the open market--specifically, in our case, U.S. government securities
and federally backed mortgage securities. It is important to understand that this type of
activity isn’t the same as government spending. We will sell the securities back into the
market or simply allow them to mature as part of the process of tightening monetary
policy when the economy improves. In the meantime, we earn interest on the securities
we hold. In fact, the Federal Reserve’s securities purchases and other actions during and
after the crisis have had the side effect of reducing the federal budget deficit. Last year
and the year before, we returned a total of $125 billion of those earnings to the U.S.
Treasury, and payments to the Treasury in the current year will be substantial as well.
In addition to our monetary policy role, the Federal Reserve shares responsibility
with other government agencies for regulating and supervising banks, protecting
consumers in their financial dealings, and fostering financial stability. We’re working
with the other agencies to significantly increase the financial reserves that banks-especially the largest banks that can put the financial system at risk--must hold against
possible losses. The Fed and the other agencies also are toughening the restrictions on
the kinds of financial transactions that banks can undertake and working to ensure that
bankers’ compensation packages do not give them incentives to take excessive risks. We
are requiring banks to compensate and assist foreclosed-upon homeowners who were
unfairly treated. And, importantly, we are working to increase the resilience of the
financial system as a whole against financial and economic shocks that may occur in the
future. We are also collaborating with the Federal Deposit Insurance Corporation to

-5implement new rules that will make it easier for the government to unwind big financial
firms if they get into trouble, rather than being faced with the terrible choice of either
bailing them out or risking the collapse of the financial system if they fail.
Of course, the Federal Reserve was never intended to shoulder the entire burden
of promoting economic prosperity. Fostering healthy growth and job creation is a shared
responsibility of all economic policymakers, in close cooperation with the private sector.
Spending and tax policy is of critical importance, but a wide range of other policies-pertaining to labor markets, housing, trade, taxation, and regulation, for example--also
have important roles to play.
Financial Protections for Servicemembers
The Federal Reserve, along with the other agencies, is working hard to enforce an
array of strengthened regulations that protect mortgage borrowers, credit card holders,
and other consumers of financial services. The people in this room should be aware, in
particular, of the special rights and protections provided to military personnel by the
Servicemembers Civil Relief Act. The law’s purpose is to allow servicemembers to
perform their duties without worry of foreclosure, eviction, and civil prosecution--under
most circumstances. It caps interest rates for debts incurred before a servicemember
begins active duty, it prevents creditors from foreclosing on a home or repossessing a car
without a court order, it gives servicemembers the option to terminate residential property
and motor vehicle leases, it stays civil proceedings while servicemembers are on active
duty, and it entitles servicemembers to reinstatement of health insurance that was in
effect before their military service began. Additionally, Department of Defense rules
regulate the terms of certain kinds of high-cost loans to servicemembers and their

-6families, such as payday loans, tax refund anticipation loans, and motor vehicle title
loans.
Advice on Securing and Promising Financial Future
It takes more than rules, however sound, and enforcement, however diligent, to
provide you and your families with a promising financial future. While I have the pulpit,
so to speak, permit me to offer three pieces of advice. First, while you are in the military,
take advantage of training opportunities. Many specific skills learned in the military-nursing and healthcare, mechanics, computer programming, police and security work-transfer to civilian jobs. The military also offers training in various life skills. For
instance, this morning I visited the Fort Bliss Army Community Service training center,
which offers classes on such financial topics as budgeting, debt management,
understanding credit, car buying, and protecting against identity theft. More broadly,
according to a recent study, 80 percent of veterans said their military experience helped
them get ahead in life.1 They said the experience helped them mature, taught them to
work with others, and built their self-confidence. The value of military experience is
reflected in the fact that the unemployment rate for veterans tends to be lower than the
rate for non-veterans.2
Second, when you leave the military, take advantage of education benefits for
veterans. The Post-9/11 GI Bill pays for tuition and fees, a monthly housing allowance,
and books and supplies. Keep in mind that, on average, compared with high school

1

See Pew Research Center (2011), “War and Sacrifice in the Post-9/11 Era: The Military-Civilian Gap”
(Washington: PRC, October 5), available at www.pewsocialtrends.org/2011/10/05/war-and-sacrifice-inthe-post-911-era/1.
2
In October 2011, the unemployment rate was 7.7 percent for veterans and 8.8 percent for non-veterans
(not seasonally adjusted, age 18 and older).

-7graduates, people with college degrees earn about twice as much and suffer about half the
rate of unemployment.3
Finally, educate yourself about your own personal finances. Research by the
Federal Reserve right here at Fort Bliss shows that financial education can pay off.4
Beginning in 2003, the Federal Reserve collaborated with Army Emergency Relief, the
U.S. Army’s own financial assistance organization, to provide a two-day financial
education course, taught by the staff of San Diego City College, to younger enlisted
soldiers--mostly men in their early 20s. We surveyed them about their financial history
and activities at the time of the course, and we did follow-up surveys in 2008 and 2009 of
both servicemembers who had participated in the course and soldiers who had not. We
found that soldiers who had taken the course were more likely to make smart financial
choices, such as comparison shopping for major purchases, saving for retirement, and
educating themselves about money management. They were less likely to make
questionable financial decisions, like paying overdraft fees, taking out car title loans, and
continually running credit card balances. Making good, well-thought-out financial
decisions can make all the difference to your financial future.
Conclusion
I began my remarks by describing some of our country’s near-term economic
challenges. I want to end by sounding a note of optimism. The U.S. economy remains

3

In October 2011, the unemployment rate for college graduates was 4.4 percent compared with 9.6 percent
for those with only a high school education.
4
See Catherine Bell, Daniel Gorin, and Jeanne M. Hogarth (2009), “Does Financial Education Affect
Soldiers’ Financial Behavior?” Networks Financial Institute Working Paper 2009-WP-08 (Terre Haute,
Ind.: NFI at Indiana State University, August),
www.networksfinancialinstitute.org/Lists/Publication%20Library/Attachments/140/2009-WP08_Bell_Gorin_Hogarth.pdf.

-8the largest in the world, with a highly diverse mix of industries and a degree of
international competitiveness that, if anything, has improved in recent years. The United
States continues to be a great place to do business, with a strong system of laws, an
entrepreneurial tradition, and flexible capital and labor markets. And our country
remains a technological leader, with many of the world’s leading research universities
and the highest spending on research and development of any nation.
Ultimately, these strengths will reassert themselves if our country takes the steps
that are necessary to prepare for the future--for example, by putting the federal budget on
a sustainable path and improving our primary and secondary education system. The
Federal Reserve will certainly do its part to help restore high rates of growth and
employment in a context of price stability.
Let me end by again expressing my deep gratitude to all of you here for your
service to our country. I am happy to respond to your questions.