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For release on delivery
Noon CDT (1:00 p.m. EDT)
June 28, 2001

Remarks by
Alan Greenspan
Chairman
Board of Governors of the Federal Reserve System
at the
Visitors Center Opening
Federal Reserve Bank of Chicago
Chicago, Illinois
June 28, 2001

Chicago Visitors Center Remarks

Thank you. I am pleased to have the opportunity to help launch the Federal
Reserve Bank of Chicago's new Visitors Center and to participate in its dedication to the
memory of Nancy Goodman.
In this Center, the Chicago Fed has worked to explain the Federal Reserve and its
role in the economy in a way that is accurate, informative, and even entertaining. That is
no easy task. The Federal Reserve is a complex institution with a wide variety of
responsibilities. And while we at the Fed think constantly about issues related to the
challenges of check clearing, bank regulation, or monetary policy, we are most often
communicating with colleagues and experts and thus do not confront the need to convey
our observations in nontechnical, accessible, or entertaining formats. Nevertheless, as I
think you'll see, the Bank has done a commendable job of creating appealing and
enjoyable displays.
Outreach efforts such as this are important because a central bank in a democracy
depends on the trust and confidence of the citizenry. To earn and maintain that trust, the
Fed must communicate to people about what we do and why we do it. These displays
represent one innovative example of how the Fed fulfills its responsibility to reach out
and educate the public about the important mission and work of its central bank.
I have often remarked that the Federal Reserve draws its strength from its close
ties to local and regional economies across the nation and depends heavily on input from
a cross-section of the nation's citizens. We who have the privilege of serving as
policymakers—the Board members in Washington and the presidents of the Reserve
Banks—receive valuable information about economic and business life beyond

Washington's Beltway from those who communicate with the Reserve Banks and those
who serve as directors. As keen observers of local economies, the directors contribute
vitally to the formulation of national monetary policy and to the governance of the
Reserve Banks. It is thus appropriate that we are joined by many Seventh District
directors today, and I want to take this opportunity to thank them and their colleagues for
their contributions to our work.
Considering the significant role this Visitors Center will play in the Bank's
outreach efforts, it is fitting that we are dedicating it to the memory of Nancy Goodman,
who died tragically in an auto accident last year. In her 32 years with the Chicago Fed,
Nancy Goodman was instrumental in creating and guiding the Bank's public outreach
program. She played a pioneering role at the Chicago Reserve Bank, both as a
communicator and as the first woman to serve the Bank as a senior vice president and
member of the Management Committee. I believe she would have been proud of this
initiative to help the public understand how the Federal Reserve affects individuals' lives
and the U.S. economy.
Let me note in closing that the Federal Reserve's regional structure also allows
the Banks to experiment with various techniques for reaching out to the public, a benefit
exemplified by this Visitors Center. I understand this Center includes, for example, an
interactive computer game in which visitors are challenged to pick the right monetary
policy. When asked whether I might want to give it a try, I became very cognizant of the
downside risk: flunking the quiz in front of you and the gathered media. So, of necessity,
I developed a risk-minimizing strategy: I would now like to turn the podium over to the

Chicago Fed's president, Michael Moskow, who has had the advantage of practicing the
game during its installation.
Thank you.