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For release on delivery
7:45 a.m. EST
March 22, 2000

Remarks by

Alan Greenspan

Board of Governors of the Federal Reserve System

at the

National Community Reinvestment Coalition

Annual Conference

Washington, D.C.

March 22, 2000

••
Over the past several days, you have been engaged in sharing a good deal of practical
information on developments in the financial services industry and on the evolving set of laws
and regulations that influence the availability of credit in the communities that you serve. No
doubt, many of you are here this morning because of your long-standing interest in the Federal
Reserve's implementation of the Community Reinvestment Act (CRA). However, because we
are now in the final stages of drafting regulations on the Sunshine Provisions of the GrammLeach-Bliley Act, I am prohibited from commenting at this time. Instead, I would like to discuss
with you, in broader terms, some of the challenges facing businesses, workers, and consumersincluding those in your communities—as the U.S. economy embarks on a new century.
As you know, we have recently established a record for the longest economic expansion
in this nation's history. In recent years, it has become increasingly clear that this business cycle
differs in a very profound way from the cycles that have characterized post-World War II
America. Not only has the expansion achieved record length, but it has done so with far stronger
growth than expected. A key factor behind this impressive performance has been the remarkable
acceleration in labor productivity, with output per hour in the nonfinancial corporate sector
increasing since 1995 at nearly double the average pace of the preceding quarter-century. And
because technological change has spawned so many opportunities for businesses to expand the
range and value of their goods and services, the introduction of new efficiencies has not led to
higher unemployment. Rather, the recent period of technological innovation has created a
vibrant economy in which opportunities for jobs and new businesses have expanded, enhancing
the living standards of a large majority of Americans.

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Our challenge, then, is to ensure that we-both policymakers and community leadersextend the favorable macroeconomic performance and strive to bolster the capabilities of all
Americans to share in the prosperity that is being generated.
When historians look back at the latter half of the 1990s a decade or two hence, I suspect
that they will conclude that we are now living through a pivotal period in American economic
history. New technologies that evolved from the cumulative innovations of the past half-century
have now begun to bring about dramatic changes in the way goods and services are produced and
in the way they are distributed to final users.
How did we arrive at such a fascinating and, to some, unsettling point in history? While
the process of innovation, of course, is never-ending, the development of the transistor after
World War II appears in retrospect to have initiated a special wave of innovative synergies. It
brought us the microprocessor, the computer, satellites, and the joining of laser and fiber-optic
technologies. By the 1990s, these and a number of lesser but critical innovations had, in turn,
fostered an enormous new capacity to capture, analyze, and disseminate information. It is the
growing use of information technology throughout the economy that makes the current period
unique.
For the consumer, advances in technology and in the flow of information have greatly
facilitated the development of a wide range of new financial products that are better suited to
meeting the preferences of diverse populations. Similarly, in the case of consumer and business
credit, computer and telecommunications technologies-the same forces that are shaping the
broader economy-have lowered the cost and broadened the scope of financial services. As a
consequence of these developments, borrowers and lenders are increasingly able to transact

3
directly with each other, and we have seen a proliferation of specialized lenders and new
financial products that are tailored to meet very specific market needs. At the same time, the
development of credit-scoring models and the securitization of pools of loans hold the potential
for opening the door to national credit markets for a broad spectrum of businesses operating in
local and regional markets. Indeed, the CRA data on small business lending show that
institutions located outside the local community are an important source of credit for many
businesses.
Much attention is focused on the role of corporate giants in fostering innovation, but we
would be foolish to understate the extent to which America's innovative energy draws, and will
continue to draw, from the interaction of both large and small businesses. Nowhere in the world
are the synergies of small and large businesses operating side by side in a dynamic and
competitive market economy more apparent than in this country. Of course, the surging growth
of young high-tech firms and the flashy presence of new Internet businesses capture the most
public attention. But judging from our contacts through our regional Federal Reserve Banks and
information collected in surveys of small businesses, times have been good for expanding
traditional lines of business as well. The most common complaints include the difficulty of
finding qualified workers in the midst of strong competing demands for labor. In the current
expansion, the vast majority of small businesses have not listed access to credit as their top
concern, although, as you know, many business owners are quite apprehensive about the future as
the familiar ways of financing business undergo sometimes dramatic changes.
Several recent developments hold the promise of improving links between financial
institutions and the small businesses in your communities. First, major banks and finance

4
companies are trying mass-market approaches to small business finance, similar to the
approaches used in the consumer credit arena for many years, and this effort has greatly
expanded the competition for loans. In addition, new innovative intermediaries—such as
community development corporations and multibank and investor loan pools-are seeking to
develop expertise in specific segments of the marketplace for small and minority businesses.
I would like to emphasize, however, that credit alone is not the answer for small
businesses. They must have equity capital before they are considered viable candidates for debt
financing. Equity acts as a buffer against the vagaries of the marketplace, and it is, accordingly, a
sign of the creditworthiness of a business enterprise and the commitment of its owner. This is
especially true in lower-income communities, where the weight of expansive debt obligations on
small firms can severely impede growth prospects or more readily lead to business failures.
Overall, our evolving economic and financial systems have been highly successful in
promoting growth and higher standards of living for the majority of our citizens. But we need to
reach further to engage those who have not been able to participate. One way is through the
education and training of our workforce-that is, enhancing our stock of "human capital," which
is a necessary complement to our ever-changing physical capital. A major consequence of the
fast-paced technological change of recent years and the growth of the conceptual emphasis of our
nation's output has been to increase the demand for skilled workers. In today's economy, skill
has taken on a much broader meaning than it had only a decade or two ago. Today's workers
must be prepared along many dimensions—not only with technical know-how but also with the
ability to create, analyze, and transform information and with the capacity to interact effectively

5
with others. Moreover, they must recognize that, with new technologies coming rapidly on line,
the skills that they develop today will likely not last a lifetime.
Traditionally, broader human capital skills have been associated with higher education,
and accordingly the demand for college-trained workers has been increasing rapidly. The result
has been that, over the past several decades, the economic returns to workers with college
training have on average outstripped those to workers who stopped their formal schooling with a
high-school diploma or less. In the past few years, real wage gains for college-educated workers
have continued to be rapid, but owing to dynamic economic growth and tightening labor markets,
increases for other workers, on average, have kept pace. Nonetheless, a wide gap between the
wages of college-educated workers and those of high-school-trained workers remains.
Another consequence of rapid economic and technological change that needs to be
addressed is a higher level of worker insecurity, which is the result, I suspect, of fears of potential
job skill obsolescence. Despite these tightest labor markets in a generation, more workers
currently report that they are fearful of losing their jobs than similar surveys found in 1991 at the
bottom of the last recession. The marked move of capital from failing technologies to those at
the cutting edge has quickened the pace at which job skills become obsolete. The completion of
high school once equipped the average worker with sufficient skills to last a lifetime. That is no
longer true, as evidenced by the trends in workers returning to school and in businesses
expanding and upgrading their on-the-job training.
Certainly, higher education will continue to play an important role in preparing workers
to meet the evolving demands for skilled labor. But the pressure to enlarge the pool of skilled
workers requires that we recognize the significant contributions of other educational programs in

6
your communities. Community colleges, for example, have become an important provider of
job skills training not just for students who may eventually move on to a four-year college or
university but for individuals with jobs—particularly older workers seeking to retool or retrain. In
some cases, community colleges are providing contract training for employers, part of a broader
trend in which employers and their workers are recognizing that to maintain human capital,
investment in formal training programs must complement experience on the job.
As one might expect, greater worker insecurities are also creating political pressures to
reduce the fierce global competition that has emerged in the wake of our 1990s technology boom.
Protectionist measures, I have no doubt, could temporarily reduce some worker anxieties by
inhibiting these competitive forces. However, over the longer run such actions would slow
innovation and impede the rise in living standards. They could not alter the eventual shifts in
production that owe to enormous changes in relative prices across the economy. Protectionism
might enable a worker in a declining industry to hold onto his job longer. But would it not be
better for that worker to seek a new career in a more viable industry at age 35 than to hang on
until age 50, when alternative job opportunities would be far scarcer and when the lifetime
benefits of additional education and training would be necessarily smaller? To be sure, assisting
those who are already close to retirement in failing industries is an imperative. But that can be
readily accomplished without distorting necessary capital flows to newer technologies through
protectionist measures. More generally, we must ensure that our whole population receives an
education that will allow full participation in this dynamic period of American economic history.
No doubt, in your communities many workers may view the changing needs of their employers
as a threat to the security of their job; and perhaps students preparing to enter the workforce see

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the demand for rising skills as a hurdle too high to overcome with the limited resources available
to them. You, as community leaders, can continue to explore ways of developing creative
linkages between businesses and educational institutions to better prepare students for the rising
demands of the workplace and to help workers, who must keep up with those changing demands
and who must cope with the consequences of global competition, renew and upgrade their skills.
As I indicated earlier, one notable aspect of the remarkable performance of our economy
in recent years has been the substantial, and relatively broadly based, rise in real income. During
the past several years, workers, including those at low end of the wage distribution, have seen
noticeable increases in the inflation-adjusted value of their wages; more comprehensive Census
Bureau figures on the real money income of families also show gains in each quintile between
1996 and 1998, and presumably when the 1999 data become available further improvement will
be evident. These recent increases for low-income workers, however, have not reversed the rise
in wage inequality that occurred during the 1980s and early 1990s when the gap in wages
between those at the top and the bottom of the distribution was widening considerably.
Nonetheless, the leveling off in that disturbing trend is an encouraging sign of what can be
achieved if we can maintain strong and dynamic labor markets accompanied by low inflation.
Of course, we need also to consider trends in wealth, which, more fundamentally than
earnings or income, represent a measure of the ability of households to consume. The Federal
Reserve's Survey of Consumer Finances indicates that the median real net worth of families
increased 17-1/2 percent between 1995 and 1998. As one might expect, the rising stock market
coupled with the spreading ownership of equities was an important factor. However, even in the

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face of the strong aggregate trend, median net worth declined over this period for families with
incomes below $25,000, and medians for non-whites and Hispanics were little changed.
That families with low-to-moderate incomes and minorities did not appear to fully benefit
from the highly favorable economic developments of the mid-1990s is, of course, troubling, and
the survey results warrant a closer look. In the details, we find that families with incomes below
$25,000 did increase their direct or indirect holdings of stock, and more reported that they had a
transactions account. However, they were less likely to hold nonfinancial assets-particularly
homes, which constitute the bulk of the value of assets for those below the top quintile according
to income. At the same time, one encouraging finding from the survey is that the
homeownership rate among minorities rose from 44 percent to 47 percent between 1995 and
1998, which may be a sign of improved access to credit for minorities.
Although market specialization, competition, and innovation have vastly expanded credit
to virtually all income classes, under certain circumstances this expanded access may not be
entirely beneficial, either for customers in general or for lower-income communities. Of concern
are abusive lending practices that target specific neighborhoods or vulnerable segments of the
population and can result in unaffordable payments, equity stripping, and foreclosure. The
Federal Reserve is working on several fronts to address these issues and recently convened an
interagency group to identify aberrant behaviors and develop methods to address them.
I have no illusions that the task of breaking down barriers that have produced disparities
in income and wealth will be simple. It remains an important goal because societies cannot
thrive if significant segments perceive their functioning as unjust. Although we have achieved

-9much in this regard, more remains to be done. Despite the considerable progress evident in
recent decades in reducing racial and other forms of discrimination, this job is far from complete.
Discrimination is against the interests of business—yet business people too often practice
it. To the extent that market participants discriminate, they erect barriers to the free flow of
capital and labor to their most profitable employment, and the distribution of output is distorted.
In the end, costs are higher, less real output is produced, and national wealth accumulation is
slowed. By removing the non-economic distortions that arise as a result of discrimination, we
can generate higher returns to both human and physical capital.
We are experiencing an extraordinary period of economic innovation. At the policy level,
we must work to configure monetary policies that will foster a continuation of solid growth and
low inflation. Beyond this primary mandate, we at the Federal Reserve are also responding to
the challenge of ensuring that all communities can fully participate in our growing prosperity.
With our Community Affairs program we provide information, instruction, and technical
assistance to a diverse range of constituents regarding community reinvestment, community
economic development, fair lending, and related issues. Our reach is broad: During 1999 more
than 15,000 participants attended our conferences and seminars, and we responded to more than
800 requests for in-depth technical assistance. We are also increasing the research focus on topics
related to community and economic development and in 2001 will host a second national
conference, this one focusing on the theme of changing financial markets and community
development. Your participation in, and support of, these activities is important because you
play such a crucial role in helping communities respond to the evolving financial, educational,
and technological demands of this new century.

-10As I indicated in my opening remarks, future historians are likely to conclude that the
past five years have been a pivotal period in American economic history. I trust they will also
conclude that it was a period that set in place policies to foster the eventual emergence of full
participation of that segment of the workforce that has not fully shared in our economic progress.