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September 2011
Published by the Community
Development and Policy Studies Division
of the Federal Reserve Bank of Chicago

The Northwest Side Community Development
Corporation: transforming the approach to creating
positive economic impact in distressed communities
Also in this Issue

Leveraging opportunities to
promote community reinvestment

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Neighborhoods and Labor Markets: Comprehensive urlei
Community Development in the Metropolitan Context –
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an overview e part one of a three-part dialogue
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INTRODUCTION

					

September 2011

In this issue of Profitwise News and Views, we hear from a Milwaukee community development organization, the Northwest
Side CDC, about its business model transformation from one of acquiring, developing, owning, and managing property – and
near failure – to a vibrant, but leaner organization focused on leveraging partnerships and collaborations to bring about
community redevelopment. We also hear from Indianapolis about the Legacy Project, which will bring about significant
community assets in the city’s Near East Side neighborhood due to the efforts of the Local Initiatives Support Corporation
chapter in Indianapolis. Finally, we get an overview of the first of three symposia dealing with inner city workforce development,
which took place at the Chicago Fed on June 20, 2011.

Profitwise News and Views

September 2011

1

COMMUNITY DEVELOPMENT

The Northwest Side Community Development
Corporation: transforming the approach to creating
positive economic impact in distressed communities
by Howard Snyder and Tina Daniell
From the late 1970s until about 2002,
Milwaukee, Wisconsin, was home to a
half dozen or so very active community
development corporations – earnest
organizations staffed with dedicated
individuals who used federal and state
funds to try to improve economically
depressed neighborhoods by purchasing
distressed properties, rehabilitating them,
and then either selling or renting them 	
o qualified, low-income families or local
businesses. This effort mirrored what	
was happening in the rest of the country.
According to a 2005 survey by the
National Congress of Community

The Causes and Impacts of Failures,
Downsizings and Mergers,” published by
the Center for Urban and Regional
Studies at the University of North
Carolina at Chapel Hill in 2003.
Reflecting what was going on around
the county, the NCCED itself disbanded
in 2006, citing lack of financial support.
Despite the financial pressures and
even through the recession, one
Milwaukee CDC, the Northwest Side
Community Development Corporation
(NWSCDC), has managed to continue to
flourish and improve its target

Since 2002, the majority of CDCs in Milwaukee
have folded under financial pressure
neighborhood. NWSCDC faced near
organizational collapse in 1994,
resulting from a combination of lax
bookkeeping and aggressive property
acquisitions. While the goal of these
acquisitions was to stabilize its target
neighborhood, overly optimistic cash
flow projections committed the group 	
Since 2002, the majority of CDCs in to more property investments than it 	
Milwaukee have folded under financial
could sustain. The organization held on,
pressure as local, state, and federal
however, and reorganized and
government funding sources shifted
re-emerged determined to reform its
priorities away from low-income housing, operating methods.
or collapsed themselves. It has also
Lessons learned leading into its near
become more challenging for CDCs to
failure in 1994 helped a pared down
access foundation money and other
NWSCDC evolve and implement a 	
private capital resources, particularly
new business model for community
since the economic downturn began in
economic development – one that
2007. The national trend has been
doesn’t involve owning and managing
documented in a number of academic
papers, such as “Evolving Challenges for property, yet has a measurable, positive
Community Development Corporations: economic impact on the northwest side
Economic Development (NCCED), the
national organization of the CDC
movement, there were 4,600 CDCs
nationally that developed, collectively,
more than 86,000 units of affordable
housing and 8.75 million square feet of
commercial and industrial space a year.

2

Profitwise News and Views

September 2011

of Milwaukee. Its experience and current
approach may provide a model for other
CDCs around the country.

Organizational background
The NWSCDC was founded in 1983
to reverse the decline of the 30th
Street industrial corridor in Milwaukee,
once home to several major factories
and thousands of well-paying jobs. As
the factories began to cut back,		
close, or relocate in the 1970s, the
neighborhood began to suffer,
experiencing increasing rates of
poverty and crime, and declining rates
of home ownership.
Unlike many other community
development corporations, NWSCDC’s
primary focus was to strengthen the
area’s commercial backbone, Villard
Avenue, rather than its housing. To that
end, the organization began buying
empty properties and installing new
ventures, including human services,
such as job training programs, outreach
to at-risk youth, a business incubator,
and a school. Community development
block grants, private foundations, and
financing from banks motivated by the
Community Reinvestment Act helped
fund the purchases and social services.
Property development and
management in distressed communities
involves additional dimensions and
challenges. As a 2002 report on CDCs
by the Urban Institute notes,
“Overcoming deep and complex
neighborhood problems demands longterm and consistently applied strategic
investments, which few CDCs have been
able to make historically.”

COMMUNITY DEVELOPMENT
By 1994, NWSCDC owned about
250,000 square feet of commercial
property. It also had developed a severe
cash flow problem. Historically,
inaccurate cash flow projections have
plagued CDCs, which by their nature
provide homes, rental properties, or
business opportunities to low-income
individuals in economically struggling
areas where there has been often
prolonged private disinvestment. At the
NWSCDC, expenses and revenue fell
out of sync, leaving the group with a
$200,000 budget deficit that included
money owed to the Internal Revenue
Service. Its bookkeeping issues were
compounded by the fact that the
organization’s board (at the time) had	
no finance committee.

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from local foundations, including the
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support in the form of bookkeeping and
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Industries of Southeastern Wisconsin, enu
recruiting individuals with specific skills,
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NWSCDC emerged from its financial
such as legal or human resource
dilemma. The process took two years
experience and training. Of
and required the sale of most of the
necessity, NWSCDC
real estate portfolio, including the
downsized itseet Any new
staff.
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historic fire station which housed
hires 27th
needed skills aligned
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NWSCDC’s offices. With the properties with the . C
organization’s
a NWSCDC
went the related programs. NWSCDC’s evolving goals.pit
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management and its board faced a
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re-focused efforts to make
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conundrum: how to reconstitute a
the organization more
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community-oriented real estate
relevant to the
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development organization without
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neighborhood’s future health.
igliquidity and collateral
assuming the h
In a distressed community
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risks of developing,towning, and
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with many needs, it became
managing property.
more disciplined and
strategic in analyzing where it
SNWSCDC 2.0
could have the greatest impact. It looked
tre
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to supply the final piece of financing for
The high-level answer was that
investments and projects that could
NWSCDC adopted a new model that
have a big impact on its target
emphasizes leveraging partnerships
neighborhood, being sure to quantify
and collaborating in business creation
results – the number of jobs created
and real estate transactions, rather than
through this business loan, the number
owning and managing property. On the
of young people trained, etc. The goal
ground, this change involved many
was to become a catalytic enterprise.
individual adjustments. NWSCDC
revamped governance procedures and
The CDC also made a crucial
expanded and retooled the board,
decision to forge an alliance with the

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largest remaining employer in the 30th
Street neighborhood – DRS Power and
Controls Technologies, a multinational
electronics corporation and defense
contractor that had purchased the “Navy
Controls” business unit of Eaton
Corporation. Eaton had years earlier
acquired Cutler-Hammer, a long-time
industrial employer on the northwest
side. In its nearly 30-year history,
NWSCDC has always had a
representative of Cutler-Hammer/
W
Eaton/DRS on its board. .

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COMMUNITY DEVELOPMENT
Since 2004, Alan Perlstein, vice
president and general manager of DRS
in Milwaukee, has represented the
corporation. The alliance with DRS has
helped NWSCDC approach its work
with the discipline of a commercial
business, always looking to the future.
From his side, Perlstein understood	
how the CDC could help DRS. “The
NWSCDC has relationships with local
aldermen, the mayor, the state, the
Department of Health and Human
Services – insights and perspective 	
hat help us to be a better industrial
citizen,” Perlstein observed.

Forging concrete, enduring
industry-CDC relationships
Cultivating relationships with
business executives has been important
to NWSCDC’s survival. A key difference
in how NWSCDC has forged these
relationships has been its efforts to
instill a degree of permanence in them
through mutually beneficial financial
connections. This type of symbiosis
helps ensure that if industry leaders
move on, the relationship continues. 	
In the case of DRS and NWSCDC, the
interrelationship also involved proximity.

its prime had housed much of the
company, or to move to a new plant in 	
the suburbs. “To continue to grow, we
needed to invest in our facilities, either
staying where we were or moving,”
Perlstein observed. “We looked at all our
options. In the end it was a combination
of people and existing infrastructure that
made us decide to stay.”
At the same time, the NWSCDC 	
was looking for more permanent,
strategically located office space than
what it had been renting in a building the
organization once owned. NWSCDC
proposed providing some of the funding
for the facility renovation DRS was
planning, and co-locating with the
company in some of the 200,000	
square feet or unused space within the
plant. NWSCDC applied for and received
a $700,000 grant from the Office of
Community Services (OCS) of the U.S.
Department of Health and Human
Services, of which it loaned $580,000 to
DRS as part of the $10 million-plus cost
of the renovation, completed in 2010.

From Perlstein’s perspective, while
the company could have completed the
renovation without the loan from the
NWSCDC, the cooperation with the
organization makes good business
sense. “DRS is in a very depressed
neighborhood. We invested $10 millionplus in this facility. If we allowed the
neighborhood to deteriorate, it would
not be good for our business. We want
to keep this neighborhood what it was
historically – solid, blue collar, middle
class,” Perlstein commented.
Perlstein noted that in applying	
and receiving the OCS grant, the
NWSCDC brought federal funds to the
neighborhood. When DRS repays the
loan, the NWSCDC will have that much
money to reinvest in the community.
“The model for the NWSCDC has
evolved,” Perlstein said. “It sees itself as
a fulcrum. It no longer looks at helping
one child at a time. It leverages multiple
ways to help businesses improve and
finds multiple funding sources to help
business grow.”

An evaluation of the OCS investment
prepared for OCS in March 2011 by
Workforce training and business
Sammis White, professor of urban
acceleration
development at the University of
When businesses grow, they need to
Wisconsin-Milwaukee, described the
hire. DRS saw the benefit of hiring from
loan: “This is the story of a giant and a
In 2003, DRS conducted an analysis
to determine whether to stay in the aging mouse and how they worked together to within the surrounding community and
begin to rejuvenate inner-city Milwaukee.” the NWSCDC tapped into its experience
Eaton/Cutler-Hammer facility, which in
providing job training programs to make
that happen. “If you give one person a
Table 1: Geographic source of DRS assemblers
solid job, it helps the four people in that
11/10/08 - 2/23/11
person’s family,” Perlstein observes.
# Hired from
% Hired from
State
In his evaluation, White notes that of
zip code
zip code
the 51 assembly workers DRS has
53216
4
7.8
hired in recent years, some 29 percent
live in the immediate neighborhood
53206
2
3.9
(see table 1). “The growing number of
53209
5
9.8
jobs held by neighborhood residents is
a goal shared by NWSCDC, OCS, and
53210
2
3.9
DRS,” White writes. About 63 percent
53218
2
3.9
of these assembly workers were
53222
0
0
unemployed at the time they were
hired, he adds. Though the impact of
Total hired from surrounding
15
29.4
the NWSCDC and DRS’s activities
zip codes
can’t be teased out from the effects of
Source: White, Sammis. March 28, 2011. NWSCDC DRS Incubator, Evaluation II of
government programs designed to help
OCS Investment. University of Wisconsin-Milwaukee.

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Profitwise News and Views

September 2011

COMMUNITY DEVELOPMENT
Madison engineering school, several of
the state’s technical colleges, and five
more companies. DRS was one of the
founding members and Perlstein is
WERC’s chairman. The new chancellor of
the University of Wisconsin-Milwaukee,
Mike Lovell, is the vice chairman.

Where the poor are: Milwaukee County poverty rates, 2009

Notes: The 2009
Wisconsin Poverty
Report provides a
detailed measure of
poverty. The report shows
that in 2009 expanded
tax credits and food
assistance benefits
cushioned the state’s
poorest residents from
the worst effects of the
recession. The map
shows poverty rates
broken down by U.S.
Census Bureau Public
Use Microdata Areas.
*Milwaukee County
overall poverty rate:
19.6%
Source: Institute for
Research on Poverty
analysis of 2009.
American Community
Survey data.

the poor and unemployed, the
accompanying map shows that the
poverty rates in NWSCDC’s target zip
codes are better than in adjacent zip
codes (map adapted from the third
Wisconsin Poverty Report issued by the
University of Wisconsin-Madison
Institute for Research on Poverty).
Since 2000, the NWSCDC has
received $5.4 million in grants from
OCS, of which $4.7 million was lent
to two renewable energy start-ups,
three grocery stores, a lifestyle
shopping center, and a U.S. Navy
contractor (DRS) in its target
neighborhood. The loans helped
create many hundreds of jobs.

One of the NWSCDC’s anti-poverty/
pro-business development initiatives
made possible by its co-location with
DRS is its establishment of the
Milwaukee Technology Incubator
Center in its section of the DRS plant.
This space includes a 1,000-squarefoot power and controls test lab, and is
well-suited to high technology startups. The third major tenant was the
Wisconsin Energy Research
Consortium (WERC). Initially focused
on southeastern Wisconsin, WERC was
founded in 2009 by the three college
engineering schools in the Milwaukee
area and eight companies whose
businesses involved energy, power, and
control. The group has now grown to
include the University of Wisconsin-

Perlstein notes that the partnership
between academic institutions and
industry grew out of the realization that
there was a cluster of companies with
expertise in energy, power, and control
in the Milwaukee area, and that they all
could benefit from collaborating to
attract federal dollars to fund basic
research into transformational
technologies. The companies include
Johnson Controls, Eaton Corp.,
Rockwell Automation, American
Transmission, Kohler, and We Energies.
John Bobrowich, WERC’s executive
director, has extensive experience with
for-profit companies, including General
Electric, Siemens, and ReGENco, a
power generation services company he
founded, but had very little with
nonprofits before taking his current
position. He says that being a tenant of
the NWSCDC has been extremely
helpful in getting WERC up and running.
WERC has benefited from the
NWSCDC’s network of contact within
city, state, and federal economic
development groups, Bobrowich
explains, and its understanding of the
financial accountability standards
required of a 501(c)(3) organization.
WERC has helped the NWSCDC by
helping to mentor start-up companies in
the incubator and expanding its links to
WERC member universities and
companies. The NWSCDC has assisted
WERC in workforce development in the
power, controls, and energy field to
replace an aging workforce. The
NWSCDC and WERC have collaborated
to apply for training grants. In 2011, they
convened a number of companies in the
power, energy, and controls industry to
identify shared needs for skills in
manufacturing workers. The three focus
areas that emerged were math skills, a

Profitwise News and Views

September 2011

5

COMMUNITY DEVELOPMENT
basic understanding of the terminology
used in electrical work, and teamwork.
Together WERC and the NWSCDC
received a $250,000 training grant from
the State Department of Workforce
Development to create a course with
100 to 120 hours of class work to teach
the needed skills. The grant is being
shared with the Milwaukee and
Waukesha/Ozaukee/Washington
(suburban counties) Workforce
Investment Boards.
Two of the companies that helped
determine the training needs have
committed to hiring the individuals trained.
This program has strengthened the
NWSCDC’s ties to the business
community because it has provided
needed hiring assistance that ultimately
saves businesses money. Hiring the wrong
people is a huge expense that businesses
would like to avoid. Workforce
development positions the NWSCDC to
do more lending to start-ups and grow
jobs in our target community.
Perhaps the biggest economic
development opportunity to grow out of
the WERC/DRS/NWSCDC relationship
is a proposal to create a Renewable
Energy Technology Accelerator (RETA)
in response to the i6 Green Challenge
RFP from the U.S. Department of
Commerce. The accelerator would be
based in the NWSCDC’s incubator,
Bobrowich says, and it would be a
magnet for technology start-ups to the
30th Street Corridor. WERC submitted
the final grant application at the end of
May, and the U.S. Department of
Commerce will make a decision this fall.

While the relationship with DRS has
been a vital catalyst for its economic
development activities in the
neighborhood, the NWSCDC has also
collaborated with other businesses to
revitalize the northwest side. One of its
most successful efforts has been to
preserve a city library in the
neighborhood. When the original Villard
Avenue Library, an old building in
Profitwise News and Views

The NWSCDC lobbied the city
relentlessly for the project. Eventually it
secured a development and construction
partner, Gorman & Company, and worked
with them, city officials, the Milwaukee
Department of City Development, the
Milwaukee Public Library, and the
Wisconsin Housing and Economic
Development Authority (WHEDA) to put
together an $11 million investment in the
Villard Avenue neighborhood. Financing
is being provided by Boston Capital as a
tax credit investor, Harris Bank and IFF
as lenders, Tax Credit Assistance
Program (TCAP) and ARRA Section
1602 funds from WHEDA, and
community development block grants
from the Wisconsin Department of
Commerce and the city of Milwaukee.
Construction on the new library and 47
apartment homes began in September
2010. The building is slated to open in
October 2011.

Conclusion

Grand families and a library

6

disrepair, was slated to close in 2003,
neighborhood residents protested
loudly. The NWSCDC saw the library as
an important anchor for the
neighborhood, an institution that was
visited by 90,000 people a year. The last
piece of land that NWSCDC owned from
its (old model) heyday was a square
block on Villard Avenue. The
organization envisioned that block as
the site for a new Villard Library, an
evolution of the old community anchor,
into a mixed-use complex that would
include a smaller, more efficient and
user-friendly public library, plus lowincome housing for grandparents raising
their school-age grandchildren.

The success of NWSCDC in its lowincome neighborhood has come about
through adaptability, the will to make
difficult business decisions, close
working relationships with business
partners, particularly DRS, and by
incorporating a level of strength and
permanence to those relationships.
John McKnight, co-director of the
Asset-Based Community Development

September 2011

Institute at Northwestern University, has
almost 30 years working in community
development and offers the following
idea. Success in redeveloping
communities does not grow from what
he calls a deficit-based approach
grounded in anger at poverty and its
costs, but to an asset-based approach
that identifies what we have to work
with and moves forward.

References
Rohe, William M., Rachel G. Bratt, and
Protip Biswas. 2003. Evolving Challenges
for Community Development Corporations:
The Causes and Impacts of Failures,
Downsizings and Mergers. The Center for
Urban and Regional Studies at the
University of North Carolina at Chapel Hill.
Walker, Christopher. December 2002.
Community Development Corporations
and Their Changing Support Systems.
The Urban Institute, Metropolitan
Housing and Communities Policy Center,
Section 1, 9.
White, Sammis. March 28, 2011.
NWSCDC DRS Incubator, Evaluation II of
OCS Investment. University of
Wisconsin-Milwaukee.

Biographies
Howard Snyder has been the
executive director of the
Northwest Side CDC (NWSCDC)
since 1983. Mr. Snyder is also a
member of the Milwaukee Area
Workforce Investment Board, and
a board member of the largest
New Markets Tax Credit allocatee.
Tina Daniell is a former
business reporter for the
Milwaukee Journal and current
communications consultant in
Milwaukee. She volunteers her
time for several nonprofit groups,
including the NWSCDC, the
Haggerty Museum of Art, and the
Catch a Rising Star foundation.

COMMUNITY DEVELOPMENT

Leveraging opportunities to promote
community reinvestment
by Desiree Hatcher
The Community Reinvestment Act
(CRA) is intended to encourage
depository institutions to help meet the
credit needs of the communities in which
they operate, including low- and
moderate-income neighborhoods,
consistent with safe and sound
operations. The CRA performance
impacts banks and the communities they
serve. CRA requirements are embedded
in the chartering of financial institutions;
and CRA performance ratings are
considered in the approval, denial, or
conditioning of applications for such
activities as branching, consolidation, or
acquisitions. Therefore, CRA provides a
powerful incentive for lenders to invest in
distressed neighborhoods.
Banks can receive CRA credit for
providing grants or extending marketrate or below-market-rate loans to
intermediaries. Community development
intermediaries play a useful role by
pooling resources from public and
private sources and developing loans,
investments, or services that are
specialized to meet community
development needs. Banks look for
partnerships that provide the biggest
impact for their CRA dollars. However,
as with most resources, funding is
limited, and community development
intermediaries must find innovative ways
to position themselves and their projects
as attractive opportunities for
community reinvestment funding.
Indianapolis is leveraging the
economic and publicity power of the
2012 Super Bowl to accelerate the
revitalization of the city’s Near Eastside
neighborhoods. The “Legacy Project”

got its start after Local Initiatives
Support Corporation (LISC) learned that
the Super Bowl Bid Committee, as part
of its bid, was seeking community
projects to engage NFL leaders and
leave a lasting impact on the city. The
Near Eastside, one of six quality of life
plans generated from the Great Indy
Neighborhoods Initiatives (GINI), was

CRA provides a
powerful incentive for
lenders to invest in
distressed
neighborhoods
chosen because it contained an asset
the city needed as part of its proposal –
a site suitable for use as a training
facility for one of the Super Bowl teams
and close enough to downtown to make
it a feasible location. The site would be
upgraded for the event, and afterwards
converted into the community’s first
fitness and recreation center.
The Near Eastside comprises 20
neighborhoods with 40,000 residents.
Once a thriving working class
community, now 36 percent of the
households live below the federal
poverty level. The Near Eastside was
devastated by the closing of two
manufacturing plants and loss of
thousands of well-paying jobs in the
1980s. Other businesses followed – two
of three large shopping centers closed
down. Homes were abandoned. Crime
rose, as did high school dropout rates.

Still, the mixed race neighborhood –
about 60 percent White, 25 percent
Black, and 15 percent Latino –
maintained a strong sense of history
combined with a dedication to
community development.
Neighborhood groups, however, had
for many years lacked the resources to
work together on any large-scale
neighborhood improvement.1
On May 20, 2008, NFL
Commissioner Roger Goodell
announced that Indianapolis had won
the Super Bowl bid. League officials
and the team owners cited the practice
facility as a key factor in choosing
Indianapolis over Houston and the
Phoenix area. “That’s a facility that will
be used for many generations by
people who play sports,” Goodell said.
“I think that’s a great thing for the NFL
and the community.” 2
To date, the Legacy Project has
received funding and commitments of
approximately $50 million from the NFL,
city of Indianapolis, state of Indiana,
federal stimulus funds, JP Morgan
Chase, LISC, M&I Bank, Metropolitan
Indianapolis Board of Realtors, State
Farm Insurance, Old National Bank,
National Bank of Indianapolis, PNC
Bank, Fifth Third Bank, Key Bank, and
local community development and
philanthropic organizations. According to
Joe Bowling, Legacy Community
Builder, many of the efforts generated
from the Great Indy Neighborhoods
Initiative were already in process when
the city won the game bid. However,
winning the Super Bowl offered an
opportunity to leverage the economic

Profitwise News and Views

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7

COMMUNITY DEVELOPMENT
and publicity power of the NFL
championship game to accelerate the
revitalization of the city’s Near Eastside
neighborhoods. These efforts include:

•	Jefferson Apartments

Homeownership Incubator – A
rehabilitation of the existing Jefferson
Apartment building with a newly
constructed addition. Opened in May
of 2010, the project provides 18
apartments for low-income residents
and two for-sale condominiums. The
project is the first “homeownership
incubator” in Indianapolis. The tenants
have access to a wide range of
services and counseling, including
help finding jobs and cleaning up
their credit with a goal of transitioning
from renter to homeowner and buying
a home in the surrounding
neighborhood. The property is
immediately adjacent to the John H.
Boner Community Center, making the
provision of services seamless. 3

•	St. Clair Senior Apartments –
Currently under construction, this
complex comprises 33 two-and threebedroom apartments for aging people
who can no longer stay in their homes,
but who want to remain in the
neighborhood.4 The building also
features street-level commercial
space. Bowling indicated that the
project’s developers hope to draw in
businesses whose products and
services will appeal to the seniors.

•	MIBOR Centennial Project –
Named for the organization’s 100th
anniversary, this group of 32 renovated
and constructed properties (singlefamily homes and doubles) was
provided by the REALTOR Foundation,
the philanthropic arm of the
Metropolitan Indianapolis Board of
Realtors (MIBOR), through its “Building
a Living Legacy Project.” These
properties will be rented to homeless
families and families at risk of being
homeless. Those families will also
receive support services coordinated by
the John H. Boner Community Center
to help them become self-sufficient.5
8

Profitwise News and Views

•	St. Clair Place Homeownership

Project – These 24 properties
consist of renovated vacant homes
and new construction. These
properties will provide additional
homeownership opportunities for lowincome residents. In addition, this
project offers home repair services to
current residents who meet the
program’s income requirements.

•	Better Buildings Initiative – This $2
million program aims to provide
weather revitalization services to
improve energy efficiency for 800
homes, 200 businesses, and 20 notfor-profit organizations located on the
Near Eastside.

•	Health and Dental Center – A $6.6

3,000 square foot former preschool
into Indianapolis’s only communityowned, nonprofit grocery store. This
work was supported by the Economic
Development Committee of the Super
Bowl Legacy Initiative, in support of
the East 10th Street Civic
Association’s commercial revitalization
efforts. The Food Co-op now has over
300 members and has formed
partnerships with a growing list of
supporters, such as LISC, the city of
Indianapolis, the JP Morgan Chase
Foundation, the Indianapolis
Foundation, and the John H. Boner
Center. LISC provided unusually
intense support through $115,470 in
loans and grants for façade
improvements, technical assistance,
staffing start-up, and working capital.7

million environmentally “green” health
center serving the uninsured and
Redevelopment of Commercial
underinsured created jobs and set a
District – The Legacy Project has
new standard for patient care,
sparked redevelopment of a two-mile
delivering 42,000 patient visits per
stretch of the neighborhood’s
year. Further, the new center serves
downtrodden commercial district on
as a demonstration project for the city
East 10 th Street. This includes
of Indianapolis’ Office of Sustainability
upgrading facades and recruiting
in its use of green building techniques
businesses to fill abandoned
and materials, many of which haven’t
buildings. The city will also add
been tested in this climate area
parking spaces, bike lanes, and more
before. As an innovative storm water
crosswalks to encourage pedestrian
management strategy, permeable
traffic. It is also agreed to speed-up
pavers allow water from rain or
the development of a bike trail to
snowmelt to flow through the pavers,
intersect East 10 th Street.
into a stone base, and then filter into
Indianapolis is not the first city to
the soil below. This eliminates storm
use a mega sports event as leverage
water runoff and protects nearby
for community development. Atlanta
surface waters from storm water
6
leveraged the 1996 Olympics to
pollution.
enhance its image as one of the world’s
Pogue’s Run Food Co-op – The
leading business cities and a global
Near Eastside’s status as a “food
sports center. Led by Georgia Power
desert” was relieved on December 28, Company, with support from
2010, when the Pogue’s Run
NationsBank, the Georgia Department
Greengrocer Co-op opened its doors. of Industry, Trade and Tourism, the
The area had suffered the closure of
Governor’s Economic Development
two grocery stores in the past five
Council, the Georgia Chamber of
years, leaving 40,000 people with
Commerce, and the Metro Atlanta
very limited food shopping options.
Chamber of Commerce, this
Over a period of three years, a
partnership utilized the Olympics as a
growing group of neighborhood
marketing tool for industrial recruitment
volunteers moved the food co-op from and economic development. “Operation
concept to reality through thousands
Legacy” established a goal of
of hours of work, transforming a

•	

•	

September 2011

COMMUNITY DEVELOPMENT
stimulating the relocation of 20 major
companies to create 18,000 direct and
indirect jobs, 8 and added $150 million
in annual payroll earnings. 9
Operation Legacy targeted emerging
industries, such as telecommunications,
technology, and a broadly defined
sports and entertainment industry, with
the idea that these industries would
respond favorably to the benefits of
Atlanta’s Olympic Games exposure, as
well as to the “bricks and mortar”
by-products of the Games – for
example, fiber optic cable and other
technology left behind in the media
headquarters and sports facilities. One
year after the Games, Operation
Legacy had generated more than
2,000 new jobs; and by the end of the
third year, it had exceeded its goal of
6,000 new jobs. While the Olympics
may not have been an explicit factor in
the majority of these business
decisions, the ability of the city to
leverage the increased awareness
resulting from the Olympics likely
contributed to their success.

Notes
1	Duffrin, Elizabeth. The Institute for Comprehensive Community Development. Legacy
Project Swings Indy’s Super Bowl Bid. February 15, 2010.
2	O’Shaughnessy, Brendan. It’s Ours! Indianapolis Scores 2012 Super Bowl. July 22, 2008.
http://www.indystar.com.
3	The Whitsett Group, LLC.
4	Brooks, Bill. Legacy Project to Make Major Housing Impact. December 3, 2009. http://
www.urbantimesonline.com.
5	Southeast Indianapolis Communities. Project Leaders Give Update on 2012 Super Bowl
Housing Legacy Project. September 21, 2010.
6	HealthNet Celebrates Completion of First Phase of Construction of the New $6.6 Million
People’s Health & Dental Center on Near Eastside. http://www.indyhealthnet.org.
7	Near East Neighborhood Opens their own Grocer. http://liscindianapolis.org.
8	Engle, Sam Marie. The Olympic Legacy in Atlanta. University of New South Wales Law
Journal 902.
9	Observations from Past Olympic Host Communities. http://travel.utah.gov/research_and_
planning/2002_olympics/documents/OlympicMarketingFocus.prn.pdf.

Conclusion
In February 2012, the city of
Indianapolis will play host to Super Bowl
XLVI. This event offers substantial
opportunity to shine a spotlight on the
city and promote its many assets and
attractions both locally and worldwide.
Although the Super Bowl game is
approximately four hours long,
Indianapolis is leveraging this “mega”
event to spark reinvestment in affordable
housing, small business development,
and other assets on the city’s Near
Eastside, which will have positive impact
long after the game is over.

Biography
Desiree Hatcher is a community development director in the Federal
Reserve Bank of Chicago’s Community Development and Policy Studies division.
Her current responsibilities include conducting outreach, providing technical
assistance, and coordinating events which promote community development and
fair access to financial services. Ms. Hatcher earned a bachelor’s degree in
finance from the University of Detroit Mercy and a master’s degree in
administration from Central Michigan University. She also holds certifications as
a commissioned examiner, Certified Financial Services Auditor (CFSA), and
Certified Regulatory Compliance Manager (CRCM).

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September 2011

9

COMMUNITY DEVELOPMENT

Neighborhoods and Labor Markets: Comprehensive
Community Development in the Metropolitan Context
– an overview of part one of a three-part dialogue
by Jeremiah P. Boyle

Employment, labor markets, and
workforce development
Dan Sullivan, executive vice president
and director of research at the Federal
Reserve Bank of Chicago, began the
day by highlighting both the Fed’s
monetary response to high
unemployment and the need for other
strategies to address longer-term,
structural issues in labor markets.

“In many instances, regional policies have a spatial locus in places where community developers
work.” Chris Walker, director of research for the Local Initiatives Support Corporation (LISC).

Introduction
“There are implications for low-income
communities in regional policies and what
we do in low-income communities has
regional implications,” according to Chris
Walker, director of research for the Local
Initiatives Support Corporation (LISC). “In
many instances, regional policies have a
spatial locus in places where community
developers work.”
Walker was providing some background
for participants in a national dialogue about
neighborhoods and labor markets held on
June 20, 2011, the first in a three-part
seminar series organized by the Federal
Reserve, the Institute for Comprehensive
Community Development (ICCD), and the
Urban Institute. The meeting started with a
panel of national experts at the Federal
Reserve Bank of Chicago and linked by
video to the Federal Reserve Banks (and
10

Profitwise News and Views

branches) in Boston, Houston, Los
Angeles, Minneapolis, Pittsburgh, and San
Francisco. Each of those sites then hosted
a seminar that focused on labor market
issues in their respective regions.
The national panel of experts was
moderated by Carol Colletta, director of
ArtPlace and until recently the president
and CEO of CEO’s for Cities. She was
joined by Robert Giloth, vice president of
the Center for Family Economic Success
and Community Change at the Annie E.
Casey Foundation; Juan Salgado, president
and CEO of Instituto del Progresso Latino;
and Byron Zuidema, regional administrator
of the U.S. Department of Labor’s
Employment and Training Administration;
and Mark Elliott, president of Mobility, a
nonprofit dedicated to economic mobility
strategies for low-income people.

September 2011

“This general area of labor market
adjustments and things that can be
done to help certain segments of the
labor market is something that the
Federal Reserve Bank of Chicago has
had a running interest in.1 There are
definitely lots of gaps in our knowledge,
in terms of what communities can do
and what national policy should be to
help different groups of workers,”
Sullivan pointed out.
“In my own mind,” Sullivan
continued, “I categorize them into the
‘displaced workers’ and ‘disadvantaged
workers.’ Displaced workers are the
people who have had a solid job for a
long period of time and, because of
shocks to the economy or something
else, they become unemployed. I think
we know quite a bit about what works
for them and at least for some of them,
training seems to be an option.
Although it’s not so great to necessarily
train somebody who’s close to
retirement, so we have to think about
alternative options for others.”
“Disadvantaged workers are people
who start out not having had one of
those good, solid labor market careers. I
think there’s a lot less known about

COMMUNITY DEVELOPMENT
workforce development, we’ve never
really used those to our advantage.”
Elliott and LISC’s Walker highlighted
some broad trends impacting
communities and labor markets. 2
According to Walker, if we look at
access to jobs broadly defined by
proximity to those jobs, in almost every
sector, “there are more jobs per resident
in cities than there are in suburbs,
suggesting that spatial mismatch –
which we used to think about primarily
as a central city problem – may indeed
be more of a suburban one instead.”

Dan Sullivan,
executive vice
president and
director of
research at the
Federal Reserve
Bank of Chicago.

what works for them. It seems like some
things work for women but don’t work
very well for young men. I think we need
to find out what the strategies are that
can actually help more broadly. I think
this idea of basing it on community and
strategies that involve local areas
getting together to work on things have
a lot of promise,” Sullivan concluded.

National perspectives on
neighborhoods and labor markets
The importance of communityspecific strategies was echoed in
remarks by Mobility’s Mark Elliott. In
low-income communities, men are more
likely to have challenges in the labor
market than women, Elliott observed.
“They have barriers to the formal
economy in the form of child support
orders and sometimes criminal records.
The good news is that public agencies
in both criminal justice and child
support are eager to work with
communities in an effort to keep people
out of jail and to get them paying some
modest forms of child support.”
Elliott identified isolation, education,
and skills as key barriers preventing
neighborhood residents for qualifying
for available jobs. He reported that a
demonstration study that he was deeply
involved in concluded that reverse
commute programs were not
supportable in the long run because

they are hard to sustain through
economic cycles. Elliott suggested,
instead, that community groups focus
on becoming expert on their local
economy and labor markets to identify
two or three sectors of sustained
demand and to work with major
institutions that have tended to stay in
central cities, such as hospitals 		
and universities.
“My personal favorite,” Elliott
emphasized, “is to consider how you
could use informal networks in a formal
workforce development strategy. We all
know that most people get jobs through
co-workers, friends, and family. Yet, in

Elliott pointed out that in the U.S., the
fastest growth in employment is
happening in the suburban periphery of
major metropolitan areas; the majority of
every major ethnic group lives in the
suburbs; and the number of poor people in
suburbs outnumbers the poor people in
cities by at least 1.5 million people. “That
may mean,” Elliott said, “that the most
isolated, low-income communities are in
the suburbs rather than the central cities.
We may be focusing on the central cities
disproportionately to the amount of
poverty there is in the suburbs.”
Robert Giloth highlighted the scale of
the issue in the neighborhood of East
Baltimore. “If we were to ‘equalize’ the rate
of employment in that neighborhood with

(Left to right) Carol Colletta, ArtPlace; Byron Zuidema, U.S. Department of Labor, Employment &
Training Administration; Juan Salgado, Instituto del Progreso Latino; Robert Giloth, Center for
Family Economic Success & Community Change.

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September 2011

11

COMMUNITY DEVELOPMENT
altered state – fire. The fire in the case
of workforce development is mutual
benefit,” he said, “for both employers
and employees.”
Will Edwards, an assistant
commissioner at the Chicago Department
of Housing and Economic Development,
elaborated on the point. “There is a
difficulty in matching people to jobs, but I
think it is more about the skills mismatch
than it is about being able to get to the
jobs. People always find a way to get to the
jobs in Chicago.”

(Left to right) Paul O’Connor, Skidmore, Owings & Merrill; Will Edwards, Chicago Department of
Housing & Economic Development; Howard Snyder, Northwest Side Community Development
Corporation (Milwaukee, WI).

the city as a whole, we’d have to connect
1,000 people to jobs. If we’re just looking
at individual success in the adult
population, we may not get that.”

labor market outcomes to community
resources such as homebuyer
assistance agencies strengthens the
fabric of local communities.

Giloth noted the barriers to
connecting people with jobs in East
Baltimore where 80 percent of the
residents have less than a high school
degree. According to the Casey
Foundation’s estimates, individuals
need upwards of 1,000 hours of basic
education and training over time to get
to a middle-skilled job in the healthcare
and construction industries. He also
noted that housing instability – 60
percent of people move every three
years and many move more than two
miles – is both a cause and effect of
lack of jobs.

Mark Elliott emphasized that
“program design and implementation are
by far the biggest challenges we face in
this field. You’ve got to be smart about
how you approach what the
opportunities are and whether you can
design something that’s going to
address those challenges.”

Perspectives from Chicago and
Milwaukee

Paul O’Connor, urban strategist at
Skidmore, Owings & Merrill, moderated
the afternoon panel. He started the
panel by confessing two biases: “I think
Juan Salgado said the Instituto del
spatial mismatch is a hollow concept,”
Progresso Latino agreed. He
he said, and focusing on regional issues
highlighted the institute’s development
“makes it easy to ignore the inner city.
of a “networked organization” that
The statistics look better, everything
connects people to multiple institutions.
looks better when you blast them out to
“We talk about three ladders,” Salgado
the CMA or the MSA. It’s a distracter.”
said, “the academic ladder, the career
ladder, and the social ladder. If your
O’Connor offered an analogy to
programs don’t account for the social
promote an alternative to “spatial
ladder equal to the academic and
mismatch” theory. “Here is an unlit
career ladders, then you are missing
match, and here is an unlit fuse. When
something incredibly important.”
you bring them together nothing
Connecting clients who have improved
happens because they both require an
12

Profitwise News and Views

September 2011

“Your opportunity is to help somebody
do something that they can’t do,” said
Howard Snyder, executive director of the
Northwest Side Community Development
Corporation in Milwaukee. “We found that
the nonprofit didn’t have to do a lot if you
made strategic alliances.” In Snyder’s case,
that alliance involved helping a Fortune
500 Navy contractor hire residents of the
neighborhood in which it is located.
Will Edwards agreed, using the
development of a Ford plant and supplier
campus on Chicago’s South Side. The
success of the project depended on the
city’s ability to tap “many communitybased organizations across the city to
find individuals who met a specific
threshold skill level and train those
individuals to the specific skill levels of
those manufacturers that were going to
occupy the supplier campus.”
Snyder provided an example of
extending the reach of his neighborhoodbased jobs program across the state.
Marinette Marine, based in the far
northeast part of Wisconsin, will be
building the U.S. Navy’s new Littoral
Combat Ships (LCS). Snyder’s next
challenge is to leverage his long-term
relationship with a Navy contractor, and
the experiences with the Wisconsin
Energy Research Consortium to bring
more jobs in the supply chain for that
ship to Milwaukee. “A lot of times, the
prime contractors don’t want to go find a
lot of people that they may need. I have
time. I will go find people they need if
they are people who are located in
Milwaukee,” he said.

COMMUNITY DEVELOPMENT
Is it just skills?
Paul O’Connor pointed out that, as of
April, Chicago had more than 400,000
people unemployed and at least
150,000 open job positions. He also
highlighted a critical skills shortage in
manufacturing: “For 20 years in
manufacturing we have seen high-level
skills always in demand no matter how
bad the economy. So what is
mismatching? Is it just the skills?”
O’Connor asked.
Will Edwards responded: “When you
say ‘just skills,’ there is a whole lot
missing there. The workforce
development system has this huge task
– including everything from primary
education through post-secondary
education, occupational training and
education, and mentoring programs.
Workforce development is asked to take
individuals where they stand and
whatever they have missed throughout
their lives and education, and form them
and fit them to these jobs.” Edwards
concluded, “We need a really thorough
process of identifying where the
opportunities are going to exist for a
longer period of time and how we move
people to those opportunities that have
those career ladders attached to them.”
“To me,” O’Connor added, “the
problem has always been one of scale.”
He highlighted Chicago’s
ManufacturingWorks Center’s
relationship with employers. Juan
Salgado, who runs the
ManufacturingWorks Center, agreed.
“We engage the employer to understand
that we are here for the long haul, and
we care about their growth. We can
bring the (workforce development)
system to you and the system does
provide a lot of added value for both
incumbent workers and new hires.”

Videos of both the national panel and the Chicago regional panel can be
found at http://chicagofed.org/webpages/events/2011/neighborhoods_and_
labor_markets.cfm.
The next session in this series is scheduled for January 23, 2012. If you
would like to receive an invitation to the next session, please let us know via
e-mail at ccaevents@chi.frb.org.

Notes
1	See Understanding Isolation and Change in Urban Neighborhoods; Job Loss: Causes,
Consequences and Policy Responses; and Strategies for Improving the Economic Mobility
of Workers. Accessible at 							
http://www.chicagofed.org/webpages/publications/chicago_fed_letter/2003/
june_190a.cfm, 									
http://www.chicagofed.org/webpages/publications/chicago_fed_letter/2004/
october_207.cfm, and								
http://www.chicagofed.org/webpages/publications/chicago_fed_letter/2007/
december_245.cfm, respectively.
2	Mark Elliott’s paper, Neighborhood Employment Strategies in Metropolitan Labor Markets
Prepared for the LISC-Urban Institute-Federal Reserve Discussion Series, can be found at
http://www.instituteccd.org/library/2673; and Chris Walker’s paper, City and Suburban
Job Holding and Job Locations Background Tables for LISC-Urban Institute-Federal
Reserve Discussion Series, can be found at http://www.instituteccd.org/library/2674.

Biography
Jeremiah P. Boyle is managing director of Economic Development for the
Federal Reserve Bank of Chicago’s Community Development and Policy Studies
Division. Mr. Boyle has served as an advisor to the Milwaukee Urban Entrepreneur
Partnership and as a member of the Governor’s Advisory Council on Financial
Literacy in Wisconsin. Before joining the Fed, Mr. Boyle served in Chicago Mayor
Richard M. Daley’s administration as an assistant commissioner of Planning and
Development. He has served as economic development coordinator for the Village
of Arlington Heights, Illinois; and held several positions with the North River
Commission, a nonprofit housing and economic development group in Chicago.
Mr. Boyle holds a BA in political science and a master’s degree in urban and
regional planning from the University of Illinois at Urbana-Champaign, and an MBA
from North Park University in Chicago.

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September 2011

13

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