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Making Home Affordable Report Highlights Program Performance Report Through September 2013 More Than 1.8 Million Homeowner Assistance Actions Taken through Making Home Affordable • More than 1.2 million homeowners have received a permanent modification through the Home Affordable Modification Program (HAMP). Homeowners have reduced their first lien mortgage payments by a median of approximately $547 each month – almost 40% of their median beforemodification payment – saving a total estimated $22.9 billion to date in monthly mortgage payments. • Homeowners currently in HAMP permanent modifications with some form of principal reduction have been granted an estimated $12.1 billion in principal reduction. Of all non-GSE loans eligible for principal reduction entering HAMP in September, 72% included a principal reduction feature. • More than 225,000 homeowners have exited their homes through a short sale or deed-in-lieu of foreclosure with assistance from the Home Affordable Foreclosure Alternatives Program (HAFA). • Nearly 120,000 second lien modifications have been completed through the Second Lien Modification Program (2MP). Performance of Permanent HAMP Modifications has Improved Over Time • Treasury recently published a blog with additional information and analysis on understanding HAMP re-default rates. • HAMP modifications continue to exhibit lower delinquency and re-default rates than industry modifications as reported in the latest report by the Office of the Comptroller of the Currency. The OCC attributes this success to HAMP’s design. • Program data supports that the longer a homeowner remains in HAMP, the more likely he or she is to keep up with their mortgage payments and avoid foreclosure. • Payment reduction is a strong driver of permanent modification sustainability. For example, of modifications seasoned 24 months, only 16.2% with a monthly payment reduction greater than 50% have been disqualified due to missing three payments. By contrast, those modifications with a payment reduction of 20% or less had a disqualification rate of 41.7%. • Performance of HAMP modifications has improved over time. For modifications seasoned 24 months, 24.3% of modifications started in 2011 have disqualified, compared to 28.6% of modifications started in 2009. • The majority of homeowners who disqualify from a HAMP permanent modification receive an alternative to foreclosure or resolve their delinquency. Note: For information and quarterly updates about the Hardest Hit Fund, please visit the website for the Hardest Hit Fund or the TARP Monthly Report to Congress. Inside: SUMMARY RESULTS: 2 Making Home Affordable Program Activity 3 First Lien Modification Activity 4 Activity for 2MP, PRA, Treasury FHA-HAMP and UP Home Affordable Foreclosure Alternatives 5 Program (HAFA) Performance of Permanent HAMP 6-8 Modifications First Lien Modification Characteristics 9 HAMP Activity by State 10 HAMP Activity by MSA 11 SERVICER RESULTS: First Lien Modification Activity First Lien, PRA, 2MP, and HAFA Activity Outreach to 60+ Day Delinquent Homeowners Average Delinquency at Trial Start Conversion Rate Time to Resolve Escalations/Homeowner Outreach Disposition of Homeowners Not in HAMP 12 13 14 15 16 17 18 APPENDICES: Terms, Methodology/Program Notes End Notes Participants in MHA Programs 19 20 21-22 Making Home Affordable Program Performance Report Through September 2013 Making Home Affordable Program Activity The Making Home Affordable Program was launched in March 2009 with the Home Affordable Modification Program (HAMP) which provides assistance to struggling homeowners by lowering monthly first lien mortgage payments to an affordable level. Additional programs were subsequently rolled out to expand the program reach. In total, the MHA program has completed more than 1.8 million first and second lien permanent modifications, HAFA transactions, and UP forbearance plans. Program-to-Date Reported Since Prior Period 1,444,383 20,655 2MP Modifications Started 119,925 2,444 HAFA Transactions Completed 226,435 11,816 UP Forbearance Plans Started (through August 2013) 35,729 625 1,826,472 35,540 MHA First Lien Permanent Modifications Started* Cumulative Activity1 * Program-to-Date Total Includes : (a) 1,268,635 GSE and Non-GSE HAMP permanent modifications, (b) 18,999 FHA- and RD-HAMP modifications, and (c) 156,749 GSE Standard Modifications since October 2011 under the GSEs’ Servicer Alignment Initiative. Cumulative MHA Activity (000s) MHA Program Activity Cumulative Transactions Completed 2,000 1,800 1,600 1,400 1,434 1,277 1,299 1,475 1,515 1,550 1,588 1,624 1,665 1,703 1,740 1,791 1,826 Program MHA First Lien Modifications The Home Affordable Modification Program (HAMP) provides eligible borrowers the opportunity to lower their first lien mortgage payment to affordable and sustainable levels through a uniform loan modification process. Effective June 2012, HAMP's eligibility requirements were expanded to include a "Tier 2" evaluation for non-GSE loans that is modeled after the GSE Standard Modification and includes properties that are currently occupied by a tenant as well as vacant properties the borrower intends to rent. FHA-HAMP and RD-HAMP provide first lien modifications for distressed borrowers in loans guaranteed through the Federal Housing Administration and Rural Housing Service. Second Lien Modification Program (2MP) Provides modifications and extinguishments on second liens when there has been an eligible first lien modification on the same property. Home Affordable Foreclosure Alternatives (HAFA) Provides transition alternatives to foreclosure in the form of a short sale or deed-in-lieu of foreclosure. Effective November 2012, the GSEs jointly streamlined their short sale and deed-in-lieu of foreclosure programs. The GSE Standard HAFA program is closely aligned with Treasury’s MHA HAFA program. A short sale requires a third-party purchaser and cooperation of junior lienholders and mortgage insurers to complete the transaction. Unemployment Program (UP) Provides temporary forbearance of mortgage principal to enable unemployed borrowers to look for a new job without fear of foreclosure. 1,324 1,200 1,000 Purpose 800 Aug Sep Oct Nov Dec Jan Feb Mar Apr May June July Aug Sep 2012 2013 Source: HAMP system of record for HAMP, 2MP, HAFA, FHA-HAMP, and RD-HAMP. UP participation is reported via servicer survey. GSE Standard Modification and GSE Standard HAFA data provided by Fannie Mae and Freddie Mac. See Appendix A1 for Terms and Methodology, A2 for Program Notes and A3 and A4 for additional information on servicer participants in Making Home Affordable programs. 2 Making Home Affordable Program Performance Report Through September 2013 HAMP (First Lien) Modifications Tier 1 Trial Modifications Tier 2 Trials Reported Since Last Report2 Trial Modifications Canceled Since June 1, 2010* Active Trials All Permanent Modifications Started Permanent Modifications HAMP Trials Started 2,109,130 2,071,112 2,150 38,018 2,100 12,421 75,051 59,795 1,268,635 Tier 1 1,247,113 Tier 2 21,522 Permanent Modifications Reported Since Last Report 12,884 Permanent Modifications Disqualified (Cumulative)** 338,508 Active Permanent Modifications 909,220 * 780,700 cumulative including 705,649 that had trial start dates prior to June 1, 2010 when Treasury implemented a verified income requirement. ** Does not include 20,907 loans paid off. 2,000 1,950 1,900 On January 27, 2012, Treasury announced an expansion of the eligibility for HAMP to reduce additional foreclosures and help stabilize neighborhoods. The eligibility was expanded for non-GSE loans to (1) allow for more flexible debt-to-income criteria and (2) include properties that are currently occupied by a tenant, as well as vacant properties which the borrower intends to rent. This expanded HAMP criteria, referred to as HAMP “Tier 2,” became effective on June 1, 2012 (although not all servicers began offering Tier 2 modifications on that date). 1,843 1,850 1,862 1,880 1,895 1,912 1,927 1,944 1,961 1,975 1,987 2,001 2,018 2,036 2,085 2,099 2,109 100 2,054 50 1,800 1,750 1,700 Apr May June July Aug Sep 2012 Oct Nov Dec Jan Feb 2013 Mar Apr May June July Aug Sept 0 Servicers may enter new trial modifications into the HAMP system of record at any time. For example, 12,421 trials have entered the HAMP system of record since the prior report; 10,417 were trials with a first payment recorded in September 2013. HAMP Permanent Modifications Started (Cumulative) 1,400 All Permanent Modifications Started (000s) Homeowners who have HAMP-eligible loans may qualify for Tier 1 if they meet additional criteria including, but not limited to requiring: a debt-to-income ratio greater than 31%, occupancy, employment, and pooling and servicing agreement eligibility. Based on current estimates, of the 3.2 million homeowners who are currently 60+ days delinquent, an estimated 600,000 homeowners are potentially eligible for HAMP Tier 1. 2,069 Monthly Trial Starts (Right Axis) 2,050 Estimated Eligible Loans and Borrowers Under the original HAMP program, launched in March 2009, now referred to as “Tier 1,” eligible loans include conventional loans more than 60 days delinquent (unless the borrower is in imminent default), that originated on or before January 1, 2009 with a current unpaid principal balance below the maximum conforming loan limit and were owner-occupied at origination. Cumulative Trial Starts (Left Axis) New Trials Started (000s) All Trials Started Total All Trials Started (000s) HAMP Activity Through September 2013 1,300 1,200 1,100 1,000 1,077 1,043 1,060 1,009 1,026 1,091 1,136 1,151 1,107 1,122 1,223 1,237 1,191 1,206 1,167 1,179 1,256 1,269 900 800 700 600 Apr May June July Aug 2012 Sep Oct Nov Dec Jan Feb 2013 Mar Apr May June July Aug Sep 3 Making Home Affordable: Summary Results Program Performance Report Through September 2013 HAMP Principal Reduction Activity Second Lien Modification Program (2MP) Activity Servicers of non-GSE loans are required to evaluate the benefit of principal reduction under the HAMP Principal Reduction Alternative (PRA) for mortgages with a loan-to-value (LTV) ratio greater than 115% when evaluating a homeowner for a HAMP first lien modification. While servicers are required to evaluate homeowners for principal reduction, they are not required to reduce principal as part of the modification. The MHA Program allows servicers to provide principal reduction on HAMP modifications in two ways: •Under HAMP PRA, principal is reduced to lower the LTV, the investor is eligible to receive an incentive on the amount of principal reduced, and the reduction vests over a 3-year period. •Servicers can also offer principal reduction to homeowners on a HAMP modification outside the requirements of HAMP PRA. If they do, the investor receives no incentive payment for the principal reduction and the principal reduction can be recognized immediately. Of all non-GSE loans eligible3 for principal reduction that started a trial in September 2013, 72% included a principal reduction feature, including 59% through the HAMP PRA program. All Trial Modifications Started Trials Reported Since Last Report HAMP Modifications with Earned Principal Reduction Under PRA4 HAMP Modifications with Upfront Principal Reduction Outside of PRA Total HAMP Modifications with Principal Reduction 150,532 47,601 198,133 3,528 883 4,411 Active Trial Modifications 14,626 3,580 18,206 All Permanent Modifications Started Permanent Modifications Reported Since Last Report Active Permanent Modifications Median Principal Amount Reduced for Active Permanent Modifications5 Median Principal Amount Reduced for Active Permanent Modifications (%)6 Total Outstanding Principal Balance Reduced on Active Permanent Modifications5 124,093 40,474 164,567 4,665 1,189 5,854 104,771 34,703 139,474 $72,686 $56,982 $67,637 32.1% 18.0% 30.0% $9,699,144,905 $2,399,123,683 $12,098,268,588 The Second Lien Modification Program (2MP) provides assistance to homeowners in a first lien permanent modification who have an eligible second lien with a participating HAMP servicer. This assistance can result in a modification of the second lien and even full or partial extinguishment of the second lien. Second lien modifications follow a series of steps and may include capitalization, interest rate reduction, term extension and principal forbearance or forgiveness. 2MP modifications and partial extinguishments require that the first lien HAMP modification be permanent and active and that the second lien have an unpaid balance of $5,000 or more and a monthly payment of at least $100. All Second Lien Modifications Started (Cumulative) 119,925 Second Lien Modifications Involving Full Lien Extinguishments 30,747 Second Lien Modifications Disqualified* 8,747 Active Second Lien Modifications** 77,119 Active Second Lien Modifications Involving Partial Lien Extinguishments 9,403 * Does not Include 3,312 loans paid off. ** Includes 6,792 loans in active non-payment status whereby the 1MP has disqualified from HAMP. As a result, the servicer is no longer required to report payment activity on the 2MP modification. Second Lien Extinguishment Details Median Amount of Full Extinguishment $61,045 Median Amount of Partial Extinguishment for Active Second Lien Modifications $9,940 Unemployment Program (UP) Activity The Treasury MHA Unemployment Program (UP) provides a temporary forbearance to homeowners who are unemployed. Under Treasury guidelines, unemployed homeowners must be considered for a minimum of 12 months’ forbearance. Treasury FHA-HAMP Modification Activity The Treasury FHA-HAMP Program provides assistance to eligible homeowners with FHA-insured mortgages. All Treasury FHA-HAMP Trial Modifications Started 34,248 All Treasury FHA-HAMP Permanent Modifications Started 18,914 All UP Forbearance Plans Started 35,729 UP Forbearance Plans With Some Payment Required 30,381 UP Forbearance Plans With No Payment Required 5,348 See Appendix A1 for Terms and Methodology, A2 for Program Notes and A3 and A4 for additional information on servicer participants in Making Home Affordable programs. 4 Making Home Affordable: Summary Results Program Performance Report Through September 2013 Home Affordable Foreclosure Alternatives (HAFA) The Home Affordable Foreclosure Alternatives Program (HAFA) offers incentives and a streamlined process for homeowners looking to exit their homes through a short sale or deed-in-lieu of foreclosure. HAFA has established important homeowner protections and an industry standard for streamlined transactions. Effective November 2012, the GSEs revised their short sale and deed-in-lieu programs. The GSE Standard HAFA program is closely aligned with Treasury’s MHA HAFA program. In HAFA transactions, homeowners: • Follow a streamlined process for short sales and deed-in-lieu transactions that requires no verification of income (unless required by investors) and allows for pre-approved short sale terms; • Receive a waiver of deficiency once the transaction is completed that releases the homeowner from remaining mortgage debt; • Receive at least $3,000 in relocation assistance at closing. Combined Short Sale and Deed-In-Lieu Activity Short Sale Non-GSE Activity GSE Activity Total 131,101 81,326 212,427 4,011 9,997 14,008 135,112 91,323 226,435 Deed-in-Lieu Total Transactions Completed Characteristics of Non-GSE HAFA Activity HAFA Activity by Investor Type Transactions Completed Investor Type GSE 91,323 Portfolio 36,837 Private 98,275 Total 226,435 SPA servicers must consider all borrowers denied for HAMP for a short sale or deed-in-lieu of foreclosure through the HAFA program. However, individual investors can impose additional eligibility requirements. All Transactions Completed (000s) 215 200 150 100 71 75 80 86 101 114 126 140 154 170 181 50 0 Source: HAMP system of record and data provided by Fannie Mae and Freddie Mac. 194 Non-GSE HAFA Debt Relief Through HAFA, borrowers can be relieved of significant unpaid principal balances. Homeowners have been granted an estimated $18.8 billion in debt relief 7 since the beginning of the program. Median Unpaid Principal Balance $287,068 Median Debt Relief $130,808 Median % Debt Relief Median Sales Price Cumulative HAFA Transactions Completed 250 In 16% of HAFA transactions completed, the homeowner began a HAMP trial modification but later requested a HAFA agreement or was disqualified from HAMP. 226 48% $168,000 In addition to satisfying the primary mortgage debt, as part of a HAFA short sale or deed-in-lieu the borrower must be fully released from liability for subordinate liens. • Forty-three percent of the HAFA transactions completed included release of a homeowner’s subordinate liens. • Approximately $341 million in subordinate liens has been released thus far. Non-GSE MHA HAFA Activity by State Top Three States by HAFA Activity: % of HAFA Transactions Completed • California 40% • Florida 16% • Arizona 6% 5 Making Home Affordable: Summary Results Program Performance Report Through September 2013 Performance of Permanent Modifications (As of August 31, 2013) The longer a homeowner remains in HAMP without defaulting, the less likely they are to default on their mortgage in the future: • Performance of HAMP modifications has improved over time. For modifications seasoned 24 months, 24.3% of modifications started in 2011 have disqualified, compared to 28.6% of modifications started in 2009. • For more information, Treasury recently published a blog with additional research and analysis on understanding HAMP re-default rates. • On a cumulative basis, the total number and rate of disqualifications will increase over time. Conditional Re-default Rate by Modification Year 6% 3-Month Re-default Rate 5% 4% 2009 3% 2010 2011 2% 2012 1% 0% 3 6 9 12 15 18 21 24 27 30 33 36 39 42 Months After Conversion to Permanent Modification Compared with other non-HAMP modifications, HAMP modifications continue to exhibit lower delinquency and re-default rates than industry modifications as reported in the latest report by the Office of the Comptroller of the Currency. The majority of homeowners who disqualify from HAMP receive another foreclosure prevention option. Less than a quarter of homeowners who have been disqualified from HAMP have been referred to foreclosure. See page 18. Note: A modification's inclusion in the 3-month re-default rate calculation is conditional on the modification being active at the start of the 3-month period being measured. 6 Making Home Affordable: Summary Results Program Performance Report Through September 2013 Performance of Permanent Modifications (As of August 31, 2013) This table shows the performance of permanent HAMP modifications at 3, 6, 12, 18, 24, 30, 36 and 42 months of age and includes modifications that have aged at least 3, 6, 12, 18, 24, 30, 36 or 42 months, as applicable. For example: Of loans that became permanent in 2010, 10.4% were 60+ days delinquent at 6 months’ seasoning. Delinquency: Months After Conversion to Permanent Modification 3 Mod. Effective in: # 6 60+ Days 90+ Days # 12 60+ Days 90+ Days # 18 60+ Days 90+ Days # 24 60+ Days 90+ Days # 30 60+ Days 90+ Days # 36 60+ Days 90+ Days # 42 60+ Days 90+ Days # 60+ Days 90+ Days 2009 47,398 5.6% 1.6% 52,017 10.0% 6.0% 56,179 20.3% 15.7% 59,772 25.6% 22.5% 60,867 31.8% 28.6% 62,059 35.5% 33.1% 61,794 39.8% 37.3% 61,508 42.6% 40.9% 2010 416,306 4.5% 1.2% 465,703 10.4% 6.1% 504,575 19.1% 15.2% 510,508 26.0% 22.5% 520,787 30.7% 27.9% 518,266 35.0% 32.5% 446,951 38.9% 36.9% 165,694 42.4% 40.5% 2011 296,995 3.2% 1.0% 318,423 8.1% 4.9% 327,271 15.8% 12.5% 328,053 21.6% 18.7% 257,720 26.7% 24.3% 80,212 31.1% 28.9% 2012 180,286 2.8% 0.8% 186,315 6.9% 4.1% 145,919 13.4% 10.4% 50,278 18.4% 15.7% Q1 2013 39,455 2.1% 0.6% 41,120 5.9% 3.4% 31,627 2.6% 0.7% 1,012,067 3.7% 1.1% 1,063,578 8.9% 5.3% 1,033,944 17.3% 13.7% 948,611 24.1% 20.8% 839,374 29.6% 26.9% 660,537 34.6% 32.1% 508,745 39.0% 36.9% 227,202 42.5% 40.6% Q2 2013 ALL • For permanent loans aged at least 3 months as of August 31, 2013, as reported by servicers through September 17, 2013. • The table stratifies the data by the quarter in which the permanent modification became effective and provides two separate performance metrics: • 60+ days delinquent: All loans that have missed two or more consecutive monthly payments, including 90+ days delinquent loans. • 90+ days delinquent: All loans that have missed three or more consecutive monthly payments. • Loan payment status is not reported by servicers after program disqualification (90+ days delinquent). Therefore, 90+ days delinquent loans are included in each of the 60+ days delinquent and 90+ days delinquent metrics for all future reporting periods, even though some loans may have cured or paid off following program disqualification. • This table reflects a total of 313,134 disqualified loans that have aged 3, 6, 12, 18, 24, 30, 36 or 42 months through the August activity period as reported by servicers through September 17, 2013. • Servicers are required to report monthly payment information on HAMP modifications in the form of an Official Monthly Report (OMR). Servicers did not submit 44,594 OMRs, or 5% of total required OMR’s for payments due August 1, 2013. If a servicer does not report an OMR for a loan in a given month, the performance of that loan is not included in the table for that month. This table reflects improved servicer OMR reporting as the modification ages, causing the total loan count for each quarter in months 6 and beyond to be higher than the count in month 3. Reported loan counts may shift from prior reports due to servicer data corrections. If one were to assume all unreported OMRs reflect either a current payment status or the maximum number of missed payments based on the most recently submitted OMR, the re-default rate for permanent modifications that have aged 42 months may range between 39.7%-40.5%. • Once a loan is paid off, it is no longer reflected in future periods. • This table will be published quarterly. Beyond 6 months, performance is noted in 6-month increments. 7 Making Home Affordable: Summary Results Program Performance Report Through September 2013 Performance of Permanent Modifications (As of August 31, 2013) The most significant factors driving HAMP modification performance are the amount of the reduction in the monthly payment, the length of the borrower’s delinquency at the start of the modification trial period, and the borrower’s credit score at the time of modification. Performance by Monthly Payment Reduction Performance by Delinquency at Trial Start Payment reduction is strongly correlated with permanent modification sustainability. For modifications seasoned 24 months, only 16.2% of modifications with a monthly payment reduction greater than 50% have been disqualified due to missing three payments, compared to a disqualification rate of 41.7% where the payment had been cut by 20% or less. 20%-30% 30%-40% 40%-50% >50% 60% 60% 90+ Day Delinquency Rate 90+ Day Delinquency Rate <=20% Borrowers who were 31 to 90 days delinquent at the start of the HAMP trial period experienced a 24.9% re-default rate in the subsequent 24 months, compared to 31.3% for borrowers whose delinquency was between 121 and 210 days at trial start. 50% 40% 30% 20% 10% 0% 12 18 24 30 36 31 - 90 Days > 210 Days 91 - 120 Days 50% 40% 30% 20% 10% 0% 12 42 Months After Conversion to Permanent Modification <= 30 Days 121 - 210 Days 18 24 30 36 Months After Conversion to Permanent Modification 42 Borrowers with credit scores between 580-619 at the time of modification experienced a 22% re-default rate in the subsequent 24 months, compared to a rate of 11.4% for borrowers whose credit scores were above 660. Modifications of private label security loans have the highest delinquency rates, followed by modifications of portfolio loans and GSE loans. 60% 50% 40% 30% 20% 10% 0% < 580 12 580 - 619 18 24 620 - 660 30 > 660 36 Months After Conversion to Permanent Modification 42 90+ Day Delinquency Rate Performance by Investor 90+ Day Delinquency Rate Performance by Credit Score at the Time of Modification GSE 60% 50% 40% 30% 20% 10% 0% 12 Portfolio 18 24 Private 30 36 Months After Conversion to Permanent Modification 42 8 Making Home Affordable: Summary Results Program Performance Report Through September 2013 Homeowner Benefits and First Lien Modification Characteristics Aggregate payment savings to homeowners who received HAMP first lien permanent modifications are estimated to total approximately $22.9 billion, program to date, compared with unmodified mortgage obligations. The median monthly savings for homeowners in active permanent first lien modifications is $547.10, or 39% of the median monthly payment before modification. Modification Steps of Active Permanent Modifications HAMP modifications follow a series of waterfall steps. The modification steps include interest rate adjustment, term extension and principal forbearance. • Under Tier 1, servicers apply the modification steps in sequence until the homeowner’s post modification front-end debt-to-income (DTI) ratio is 31%. The impact of each modification step can vary to achieve the target of 31%. • Under Tier 2, servicers apply consistent modification terms resulting in the homeowner’s post modification DTI falling within an allowable target range.8 Active permanent modifications reflect the following modification steps: Modification Step Tier 1 Tier 2 Interest Rate Reduction 96.2% 79.2% Term Extension 63.0% 71.9% Principal Forbearance 33.6% 27.8% Select Median Characteristics of Active Permanent Modifications Before Modification After Modification Median Decrease Tier 1 45.6% 31.0% -15.1 pct pts Tier 2 30.7% 25.4% -7.2 pct pts Tier 1 69.6% 51.2% -15.4 pct pts Tier 2 47.4% 38.9% -7.2 pct pts Tier 1 $1,415.21 $796.44 ($552.63) Tier 2 $1,155.22 $757.06 ($360.44) Loan Characteristic Front-End Debt-to-Income Ratio Back-End Debt-to-Income Ratio Median Monthly Housing Payment Homeowner Characteristics • Tier 2 provides another modification opportunity for struggling homeowners who did not qualify for Tier 1 or received a Tier 1 trial or permanent modification but lost good standing. Of the Tier 2 trial modifications started: 25% were previously in a Tier 1 trial or permanent modification. 18% were previously evaluated for Tier 1 and did not meet eligibility requirements. • The primary hardship reasons for homeowners in active permanent modifications are: • Of the Tier 2 trial modifications started, 7% were for non owner-occupied properties. • Of all HAMP trial modifications started, 80% of homeowners were at least 60 days delinquent at trial start. The rest were up to 59 days delinquent or current and in imminent default. • The median gross monthly income of homeowners in the program is $3,850.00. • The median credit score of homeowners in the program is 575. 68.3% experienced loss of income (curtailment of income or unemployment) 10.4% reported excessive obligation 3.5% reported an illness of the principal borrower 9 Making Home Affordable: Summary Results Program Performance Report Through September 2013 HAMP Activity by State State % of U.S. Active State Total HAMP Active Permanent Trials Modifications Active Activity State Modification Activity by State % of U.S. Active State Active Permanent Total HAMP Trials Modifications Active Activity AK 31 405 436 0.0% MT 70 1,031 1,101 0.1% AL 470 4,964 5,434 0.6% NC 1,330 16,127 17,457 1.8% AR 190 1,894 2,084 0.2% ND 12 134 146 0.0% AZ 1,082 34,056 35,138 3.6% NE 106 1,180 1,286 0.1% CA 11,191 237,146 248,337 25.6% NH 271 3,944 4,215 0.4% CO 740 12,760 13,500 1.4% NJ 2,386 29,236 31,622 3.3% CT 1,039 11,731 12,770 1.3% NM 238 3,079 3,317 0.3% DC 123 1,564 1,687 0.2% NV 964 19,362 20,326 2.1% DE 229 2,656 2,885 0.3% NY 4,277 46,516 50,793 5.2% FL 7,671 111,106 118,777 12.3% OH 1,617 18,746 20,363 2.1% GA 1,970 32,230 34,200 3.5% OK 239 2,099 2,338 0.2% HI 235 3,544 3,779 0.4% IA 167 2,091 2,258 0.2% OR 569 10,227 10,796 1.1% PA 1,978 18,843 20,821 2.1% ID 172 3,344 3,516 0.4% RI 311 4,311 4,622 0.5% IL 3,184 46,670 49,854 5.1% SC 707 8,184 8,891 0.9% IN 795 8,353 9,148 0.9% SD 19 298 317 0.0% KS KY 187 2,115 2,302 0.2% TN 880 8,936 9,816 1.0% 374 3,267 3,641 0.4% TX 2,409 24,825 27,234 2.8% LA 512 5,042 5,554 0.6% UT 338 7,875 8,213 0.8% MA 1,725 21,523 23,248 2.4% VA 1,364 21,447 22,811 2.4% MD 2,083 28,613 30,696 3.2% VT 80 795 875 0.1% ME 230 2,492 2,722 0.3% WA 1,297 19,377 20,674 2.1% MI 1,278 26,296 27,574 2.8% WI 702 8,357 9,059 0.9% MN 685 13,847 14,532 1.5% WV 92 1,167 1,259 0.1% MO 707 8,732 9,439 1.0% WY 30 410 440 0.0% MS 283 3,080 3,363 0.3% Other* 156 3,193 3,349 0.3% * Other includes Guam, Puerto Rico and the U.S. Virgin Islands. HAMP Modifications Note: Includes active trial and permanent modifications from the official HAMP system of record. 5,000 and lower 20,001 – 35,000 5,001 – 10,000 35,001 and higher 10,001 – 20,000 Mortgage Delinquency Rates by State Source: 2nd Quarter 2013 National Delinquency Survey, Mortgage Bankers Association. 60+ Day Delinquency Rate 5.0% and lower 5.01% - 10.0% 10.01% - 15.0% 15.01% - 20.0% 20.01% and higher 10 Making Home Affordable: Summary Results Program Performance Report Through September 2013 15 Metropolitan Areas With Highest HAMP Activity MSA Total Active % of U.S. HAMP Activity Median $ Payment Reduction9 Median % Payment Reduction9 76,657 80,588 8.3% $870.79 41% 5,133 61,410 66,543 6.9% $889.86 43% Miami-Fort Lauderdale-Pompano Beach, FL 3,439 49,446 52,885 5.5% $583.16 45% Chicago-Joliet-Naperville, IL-IN-WI 3,081 45,336 48,417 5.0% $570.74 44% Riverside-San Bernardino-Ontario, CA 1,859 44,969 46,828 4.8% $690.44 41% Washington-Arlington-Alexandria, DC-VA-MD-WV 1,779 30,272 32,051 3.3% $699.27 38% 721 27,047 27,768 2.9% $503.54 41% Atlanta-Sandy Springs-Marietta, GA 1,483 25,981 27,464 2.8% $413.81 40% San Francisco-Oakland-Fremont, CA 1,004 21,356 22,360 2.3% $930.18 40% San Diego-Carlsbad-San Marcos, CA 778 17,361 18,139 1.9% $811.77 39% Orlando-Kissimmee-Sanford, FL 983 15,992 16,975 1.8% $495.84 42% 1,162 15,491 16,653 1.7% $686.97 39% Las Vegas-Paradise, NV 797 15,759 16,556 1.7% $573.74 42% Detroit-Warren-Livonia, MI 662 15,765 16,427 1.7% $422.98 42% 1,408 14,453 15,861 1.6% $450.51 36% Metropolitan Statistical Area Active Trials Active Permanent Modifications Los Angeles-Long Beach-Santa Ana, CA 3,931 New York-Northern New Jersey-Long Island, NY-NJ-PA Phoenix-Mesa-Glendale, AZ Boston-Cambridge-Quincy, MA-NH Philadelphia-Camden-Wilmington, PA-NJ-DE-MD A complete list of HAMP activity for all metropolitan areas is available at http://www.treasury.gov/initiatives/financial-stability/results/MHA-Reports/ 11 Making Home Affordable: Summary Results Program Performance Report Through September 2013 HAMP Modification Activity by Servicer and Investor Type Total Active Modifications Active Trial Modifications12 Active Trial Modifications Lasting 6 Months or Longer12 Active Permanent Modifications GSE Private Portfolio Total Trial Plan Offers Extended10 All HAMP Trials Started11 HAMP Permanent Modifications Started11 Bank of America, N.A. 582,295 250,251 113,118 5,478 1,594 76,886 24,791 41,849 15,724 82,364 CitiMortgage, Inc. 222,027 142,646 70,462 3,467 1,148 52,864 32,633 6,193 17,505 56,331 JPMorgan Chase Bank, N.A. 434,710 322,240 191,097 5,775 1,007 145,440 67,176 53,361 30,678 151,215 Nationstar Mortgage LLC 71,765 179,239 118,368 4,731 1,003 87,467 57,133 33,057 2,008 92,198 Ocwen Loan Servicing, LLC 293,354 333,007 233,129 14,501 1,082 160,409 39,066 119,517 16,327 174,910 OneWest Bank* 101,739 44,102 28,775 1,165 44 21,743 2 19,672 3,234 22,908 Select Portfolio Servicing, Inc. 86,776 91,745 52,239 5,257 1,191 30,129 458 30,851 4,077 35,386 Wells Fargo Bank, N.A. 275,927 305,007 179,733 8,957 771 135,690 55,701 28,135 60,811 144,647 Other Servicers 269,017 440,893 281,714 10,464 1,974 198,592 170,880 16,692 21,484 209,056 2,337,610 2,109,130 1,268,635 59,795 9,814 909,220 447,840 349,327 171,848 969,015 Servicer Total *OneWest Bank recently sold mortgage servicing rights to Ocwen Loan Servicing, LLC. The transfer is expected to close in stages during the second half of 2013. Therefore, Ocwen Loan Servicing, LLC includes a portion of the loans previously reported under OneWest Bank. See Appendix A1 for Terms and Methodology, A2 for Program Notes and A3 and A4 for additional information on servicer participants in Making Home Affordable programs. 12 Making Home Affordable: Servicer Results Program Performance Report Through September 2013 Making Home Affordable Programs by Servicer HAMP First Lien Modifications Principal Reduction Alternative (PRA)13 Second Lien Modification (2MP) Home Affordable Foreclosure Alternatives (HAFA)14 Trials Started11 Permanent Modifications Started11 Trials Started Permanent Modifications Started Second Lien Modifications Started Non-GSE Transactions Completed Bank of America, N.A. 250,251 113,118 9,887 8,317 36,644 42,572 CitiMortgage, Inc. 142,646 70,462 3,889 2,899 14,465 1,012 JPMorgan Chase Bank, N.A. 322,240 191,097 29,033 25,850 34,387 34,638 Nationstar Mortgage LLC 179,239 118,368 5,790 5,373 852 4,738 Ocwen Loan Servicing, LLC 333,007 233,129 54,061 41,717 N/A 12,445 OneWest Bank 44,102 28,775 7,859 6,967 3,833 5,429 Select Portfolio Servicing, Inc. 91,745 52,239 5,676 4,157 N/A 5,113 Wells Fargo Bank, N.A. 305,007 179,733 28,409 24,020 18,271 23,407 Other Servicers 440,893 281,714 5,928 4,793 11,473 5,758 2,109,130 1,268,635 150,532 124,093 119,925 135,112 Servicer Total N/A - Servicer does not participate in the program. See Appendix A1 for Terms and Methodology, A2 for Program Notes and A3 and A4 for additional information on servicer participants in Making Home Affordable programs. 13 Making Home Affordable: Servicer Results Program Performance Report Through September 2013 Servicer Outreach to 60+ Day Delinquent Homeowners: Cumulative Servicer Results, September 2012 – August 2013 Per program guidance, servicers are directed to establish Right Party Contact (RPC) with homeowners of delinquent HAMP eligible loans and then evaluate the homeowners' eligibility for HAMP. There is a range of performance results across top program servicers with respect to making RPC and completing the evaluations. 100% 94% 90% 96% 89% 90% 87% 82% 80% 80% 70% 60% 50% 40% 82% 82% 81% 78% 70% 30% 66% 68% SPS Wells Fargo Servicer Unable to Report Comprehensive Data 20% 10% 0% Bank of America CitiMortgage JPMorgan Chase Nationstar Right Party Contact Ratio Source: Survey of largest participating servicers as of August 31, 2013. Ocwen OneWest HAMP Evaluations Complete Ratio 14 Making Home Affordable: Servicer Results Program Performance Report Through September 2013 Average Homeowner Delinquency at Trial Start Servicers are instructed to follow a series of steps in order to evaluate homeowners for HAMP, including: • Identifying and soliciting the homeowners in the early stages of delinquency; • Making reasonable efforts to establish right party contact with the homeowners; • Gathering required documentation once contact is established in order to evaluate the homeowners for a HAMP trial; and, • Communicating decisions to the homeowners. Effective 10/1/11, a new servicer compensation structure exists to encourage servicers to work with struggling homeowners in the early stages of delinquency with the highest incentives paid for permanent modifications completed when the homeowner is 120 days delinquent or less at the trial start. 300 250 Maximum servicer incentive is paid for converting a permanent modification that was 120 days delinquent or less at trial start. Days 200 150 100 50 0 Bank of America CitiMortgage JPMorgan Chase Nationstar Ocwen OneWest SPS Wells Fargo 15 Making Home Affordable: Servicer Results Program Performance Report Through September 2013 Conversion Rate Per program guidelines, effective June 1, 2010, all trials must be started using verified income documentation. Servicers have converted a majority of eligible trials to permanent modifications. Prior to June 1, 2010, some servicers initiated trials using stated income information. Of trials started prior to June 1, 2010, 44% have converted to permanent modifications. Of eligible trials started on or after June 1, 2010, 88% have converted to permanent modifications* as of September 2013. 100% 89% 88% 94% 91% 92% 86% 79% Conversion Rate 75% 71% 50% 25% 0% Bank of America CitiMortgage JPMorgan Chase Nationstar Ocwen OneWest SPS Wells Fargo For trials started on or after June 1, 2010 the average length of a trial is 3.5 months. * With another 3% pending processing or decision. 16 Making Home Affordable: Servicer Results Program Performance Report Through September 2013 Select Measures of Homeowners’ Experience with MHA Homeowner’s HOPETM Hotline Volume* Program to Date September Total Number of Calls Taken at 1-888-995-HOPE 4,031,751 45,085 Borrowers Referred for Free Housing Counseling Assistance Through the Homeowner’s HOPETM Hotline 2,216,166 25,107 Selected Homeowner Outreach Measures Program to Date Homeowner Outreach Events Hosted Nationally by Treasury and Partners (cumulative) 88 Homeowners Attending Treasury-Sponsored Events (cumulative) *Source: Homeowner’s HOPETM Hotline. Numbers reflect calls that resulted in customer records. Survey data provided by SPA servicers. Servicers are encouraged by HAMP to solicit information from borrowers 60+ days delinquent, regardless of eligibility for a HAMP modification. **Source: 75,501 Servicer Solicitation of Borrowers (cumulative)** 9,699,467 Page views on MakingHomeAffordable.gov (September 2013) 1,091,169 Page views on MakingHomeAffordable.gov (cumulative) 179,403,824 Servicer Time to Resolve Non-GSE Escalations: Average Resolution Time by Quarter in Which Escalations were Resolved15 Servicers are required to resolve borrower inquiries and disputes that are escalated by the MHA Support Centers. Escalated cases include allegations that the servicer did not properly assess the homeowner according to program guidelines, inappropriately denied the homeowner for applicable MHA program(s), or initiated or continued inappropriate foreclosure actions. Effective February 1, 2011, the servicers are directed to review and resolve non-GSE escalated cases within 30 calendar days from receipt of the case by the escalating party. Over the last four quarters, all of the largest servicers’ non-GSE resolved cases have an average resolution time below the 30 -day target. Target: 30 Calendar Days16 Q4 2012 Q1 2013 Q2 2013 Current Quarter 35 30 Days 25 20 15 10 5 0 Bank of America GSE Cases Resolved Cases17 Non-GSE Cases Active Cases Source: MHA Support Centers. Total Total CitiMortgage JPMorgan Chase Nationstar Ocwen Bank of America CitiMortgage 7,168 1,131 2,498 9,298 867 3,833 16,466 98 1,998 21 6,331 23 1,615 53 JPMorgan Chase Nationstar OneWest SPS Wells Fargo Ocwen OneWest SPS Wells Fargo 827 792 600 10 1,956 788 4,440 923 493 4,244 5,232 56 1,523 16 503 30 6,200 43 17 Making Home Affordable: Servicer Results Program Performance Report Through September 2013 Disposition Path of Homeowners Not in HAMP Survey Data For Actions Completed Through August 2013 18 (Largest Servicers) • HAMP guidance requires that servicers evaluate homeowners with eligible loans for HAMP, before considering other foreclosure alternatives. For those homeowners that do not qualify for HAMP or do not successfully complete the trial period, 58% receive an alternative modification or resolve their delinquency. Status of Homeowners Whose HAMP Permanent Modification Disqualified • • • • HAMP guidance requires that a servicer work with a delinquent homeowner in a permanent modification to cure the delinquency. In the event the homeowner cannot bring a delinquent HAMP modification current without additional assistance, the servicer is prevented from commencing foreclosure proceedings until the borrower is evaluated for any other loss mitigation action. The majority of homeowners who disqualify from a HAMP permanent modification receive an alternative to foreclosure or resolve their delinquency. Less than a quarter of homeowners who have disqualified from HAMP have been referred to foreclosure. 26% % of Trials Cancelled and Not Approved • 100% 80% 60% 18% 6% 4% 12% 5% 4% 5% 5% 40% 11% 7% 7% 14% 12% 16% 18% 8% 9% 28% 13% 12% 19% 8% 10% 11% 35% 26% 15% 6% 11% 52% 52% 30% 29% 24% 30% 4% 20% 0% Servicer Totals 19% 2% 3% 11% 4% 60% 29% 29% 2% 4% Bank of America CitiMortgageJP Morgan Chase Nationstar 451,822 20% 80% 36% 25% 239,303 100% % of Permanent Modifications Disqualified Status of Homeowners Not Accepted for a HAMP Trial or Those Whose HAMP Trial was Cancelled 6% 22% 15% 11% 16% 718,595 11% 10% 18% 200,627 11% 9% 4% 40% 0% Servicer Totals Ocwen OneWest SPS 5% 2% Wells Fargo 482,809 145,902 81,041 405,102 7% 11% 11% 9% 10% 48% 4% 11% Bank of America CitiMortgageJP Morgan Chase Nationstar 34,101 21% 6% 17% 52% 13,566 9% 14% 21% 14% 14% 15% 39,417 25,433 29% 3% 4% 28% 9% 4% 3% 10% 34% 36% 11% 20% 12% 2% 4% 20% 9% 24% 18% 9% 17% 5% 10% 47% 5% 6% 28% Foreclosure Completions 4% 6% Foreclosure Starts Top Servicers 2,725,201 12% 10% 12% 36% 6% 12% 13% Ocwen OneWest SPS Wells Fargo Top Servicers 6,390 20,350 39,553 241,041 62,231 Alternative Modification/ Payment Plan Borrower Current/ Loan Payoff Action Not Allowed – Bankruptcy in Process Action Pending 9% 8% 4% 6% 22% Short Sale/ Deed in Lieu 9% 7% 6% 15% Action Pending: Homeowners who were not approved for a HAMP trial modification, trial loans that have been canceled or permanent modifications that have been disqualified, but no further action has yet been taken. Payment Plan: An arrangement with the borrower and servicer that does not involve a formal loan modification. 18 Making Home Affordable Program Performance Report Through September 2013 Appendix A1: Terms, Methodology and General Program Notes HAMP Terms and Methodology: Average Delinquency at Trial Start: For all permanent modifications started, the average number of days delinquent as of the trial plan start date. Delinquency is calculated as the number of days between the homeowner's last paid installment before the trial plan and the first payment due date of the trial plan. Back-End Debt-to-Income Ratio: Ratio of total monthly debt payments (including mortgage principal and interest, taxes, insurance, homeowners association and/or condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and investment property payments) to monthly gross income. Homeowners who have a back-end debt-to-income ratio of greater than 55% are required to seek housing counseling under program guidelines. Conversion Rate: Ratio of permanent modifications to trials eligible to convert, defined as those three months in trial, or four months if the borrower was at risk of imminent default at trial modification start. Permanent modifications transferred among servicers are credited to the originating servicer. Trial modifications transferred are reflected in the current servicer’s population. Evaluation Complete: HAMP evaluations complete ratio reflects the share of homeowners who have been evaluated for HAMP as a percent of HAMP eligible loans, excluding homeowners where RPC or HAMP evaluation is no longer needed. Evaluated homeowners include those offered a trial plan, those that are denied or did not accept a trial plan and homeowners that failed to submit a complete HAMP evaluation package by program-specified timelines. Front-End Debt-to-Income Ratio: Ratio of housing expenses (principal, interest, taxes, insurance and homeowners association and/or condo fees) to monthly gross income. Median Monthly Housing Payment: Principal and interest payment. Before modification payment is homeowner’s current payment at time of evaluation. RPC: Right Party Contact (RPC) is achieved when a servicer has successfully communicated directly with the homeowner obligated under the mortgage about resolution of their delinquency in accordance with program guidelines. The RPC ratio reflects the share of homeowners with which the servicer has established RPC as a percent of HAMP eligible loans, excluding homeowners where RPC or HAMP evaluation is no longer needed. Disqualification: A permanent modification disqualifies from HAMP when the borrower has missed the equivalent of three full monthly payments. Once disqualified, the borrower is no longer eligible to receive HAMP incentives. However, the terms of the permanent modification remain the same, and the servicer will continue to work with the borrower to cure the delinquency or identify other loss mitigation options. Eligible Loans: Homeowners with HAMP eligible loans, which include conventional loans that were originated on or before Jan. 1, 2009; excludes loans with current unpaid principal balances greater than current conforming loan limits-current unpaid principal balance must be no greater than: $729,750 for a single-unit property, 2 units: $934,200, 3 Units: $1,129,250, 4 Units: $1,403,400; FHA and VA loans; loans where investor pooling and servicing agreements preclude modification; and manufactured housing loans with title/chattel issues that exclude them from HAMP. Total Active: Reflects active HAMP trials and permanent modifications. Trial Plan Offers Extended: Includes all HAMP mortgage modification requests approved where trial plan offers were sent to the borrowers, including multiple offers made on a loan. All Trial Plan Offers Extended do not become HAMP Trials Started because some borrowers do not accept the trial or fail to make the first trial payment. General MHA Program Notes: MHA Program Effective Dates: HAMP First Lien: April 6, 2009 PRA: October 1, 2010 2MP: August 13, 2009 HAFA: April 5, 2010 1MP, PRA, FHA-HAMP, RD-HAMP, 2MP, and HAFA Program Metrics: Data includes activity reported into the HAMP system of record through the end of cycle for the current reporting month, though the effective date may occur in the following month. MHA First Lien Program Notes: GSE Standard Modification data is provided by Fannie Mae and Freddie Mac as of September 2013. The GSEs undertake other foreclosure prevention activities beyond their participation in MHA which is not reflected in this report. Per the Federal Housing Finance Agency’s Foreclosure Prevention Report for the Second Quarter of 2013, since 4Q 2008, the GSEs have completed more than 1.4 million permanent modifications, which includes their activity under MHA. Please visit www.FHFA.gov for the complete FHFA report. FHA-HAMP Program Notes: The FHA undertakes other foreclosure prevention activities beyond their participation in MHA which is not reflected in this report. As reported in the October 2013 edition of the Obama Administration’s Housing Scorecard, FHA has offered more than 2 million loss mitigation and early delinquency interventions through September 30, 2013 since April 1, 2009, which includes their activity under MHA. 2MP Program Notes: Number of modifications started is net of cancellations, which are primarily due to servicer data corrections. 2MP loans previously reported under top servicers that were transferred to or acquired by non-participating 2MP servicers are reflected in “Other Servicers.” HAFA Program Notes: Unless otherwise noted, HAFA Transactions Completed includes GSE activity under the MHA program in addition to the GSE Standard HAFA program implemented in November 2012. GSE Standard HAFA data provided by Fannie Mae and Freddie Mac as of September 2013. It does not include other GSE short sale and deed-in-lieu activity outside the HAFA program. Per the Federal Housing Finance Agency’s Foreclosure Prevention Report for the Second Quarter of 2013, since 4Q 2008 the GSEs have completed over 500,000 short sales and deed-inlieu of foreclosure actions, which includes their activity under MHA. Please visit www.FHFA.gov for the complete FHFA report. UP Program Notes: Data is as reported by servicers via survey for UP participation through August 31, 2013. 19 Making Home Affordable Program Performance Report Through September 2013 Appendix A2: End Notes SUMMARY RESULTS: SERVICER RESULTS: 1. This does not include trial modifications that have cancelled or not yet converted to permanent modifications, or HAFA transactions started but not yet completed. 10. As reported in the monthly servicer survey of large SPA servicers through September 30, 2013. Figures do not reflect the impact of servicing transfers. 2. Servicers may enter new trial modifications into the HAMP system of record at any time. 3. Eligible loans include those receiving evaluation under HAMP PRA guidelines plus loans that did not require an evaluation but received principal reduction on their modification. 4. Includes some modifications with additional principal reduction outside of HAMP PRA. 5. Under HAMP PRA, principal reduction vests over a 3-year period. The amounts noted reflect the entire amount that may be forgiven. 6. Principal amount reduced as a percentage of before-modification UPB, excluding capitalization. 7. The debt relief represents the obligation relieved by the short sale or deed-in-lieu transaction and is calculated as the unpaid principal balance and allowable transactions costs less the property sales price. The allowable transaction costs may include release of any subordinate lien, borrower relocation assistance, sales commission, and closing costs for taxes, title, and attorney fees. 8. Subject to investor restrictions. Effective February 1, 2013, Supplemental Directive 12-09 expanded the acceptable DTI range for Tier 2 to 10-55%. 9. For active permanent modifications. Median % reflects percent of the median monthly payment before modification. 11. As reported into the HAMP system of record by servicers. Excludes FHA-HAMP modifications. Totals reflect impact of servicing transfers. Servicers may enter new trial modifications into the HAMP system of record at any time. 12. These figures include trial modifications that have been converted to permanent modifications, but not reported as such in the HAMP system of record. Additionally, servicers may process cancellations of permanent modifications for reasons, including but not limited to, data corrections, loan repurchase agreements, etc. This process requires reverting the impacted permanent modifications to trials in the HAMP system of record with re-boarding of some of these permanent modifications in subsequent reporting periods. Prior to being re-boarded as permanent modifications, these modifications are reported as Active Trials. These modifications may be 6 months or more beyond their first trial payment due date resulting in their classification as an Aged Trials. As a result, fluctuations are expected in this population. only. Servicer GSE program data not available. 15. Non-GSE escalations only; excludes cases escalated to the MHA Support Centers but not yet escalated to servicers. Average resolution time calculation excludes cases referred to servicers prior to February 1, 2011, 'Investor denial' cases referred to servicers between February 1, 2011 and November 1, 2011, cases involving bankruptcy, and cases that did not require servicer actions. 16. Target of 30 calendar days includes an estimated 5 days of processing by MHA Support Centers. 17. Resolved cases include all escalations resolved on or after February 1, 2011 through September 30, 2013 and exclude those that did not require servicer actions. 18. Data is as reported by servicers for actions completed through August 31, 2013 and reflects the status of homeowners as of that date; a homeowner's status may change over time. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. Excludes cancellations and disqualifications pending data corrections and loans otherwise removed from servicing portfolios. 13. While both GSE and non-GSE loans are eligible for HAMP, at the present time due to GSE policy, servicers can only offer PRA on non-GSE modifications under HAMP. Servicer volume can vary based on the investor composition of the servicer’s portfolio and respective policy with regards to PRA. 14. Includes Non-GSE activity under the MHA program 20 Making Home Affordable Program Performance Report Through September 2013 Appendix A3: Non-GSE Participants in HAMP Servicers participating in the HAMP First Lien Modification Program may also offer additional support for homeowners, including Home Affordable Foreclosure Alternatives (HAFA), a forbearance for unemployed borrowers through the Unemployment Program (UP), and Principal Reduction Alternative (PRA). Effective October 3, 2010, the ability to make new financial commitments under the Troubled Asset Relief Program (TARP) terminated, and consequently no new Servicer Participation Agreements may be executed. In addition, effective June 25, 2010, no new housing programs may be created under TARP. Allstate Mortgage Loans & Investments, Inc. AMS Servicing, LLC Bank of America, N.A.1 Bank United Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage Central Florida Educators Federal Credit Union CitiMortgage, Inc. Citizens 1st National Bank Community Bank & Trust Company CUC Mortgage Corporation DuPage Credit Union Fay Servicing, LLC Fidelity Homestead Savings Bank First Bank First Financial Bank, N.A. Franklin Credit Management Corporation Franklin Savings Glass City Federal Credit Union Great Lakes Credit Union Greater Nevada Mortgage Services Bank of America, N.A. includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 2 JPMorgan Chase Bank, N.A. includes all loans previously reported under EMC Mortgage Corporation. 3 Ocwen Loan Servicing, LLC includes loans previously reported under Litton Loan Servicing LP, Homeward Residential, Inc. and GMAC Mortgage, LLC. 1 PennyMac Loan Services, LLC PNC Bank, National Association PNC Mortgage4 Purdue Employees Federal Credit Union QLending, Inc. Quantum Servicing Corporation Residential Credit Solutions RG Mortgage Corporation RoundPoint Mortgage Servicing Corporation Schools Financial Credit Union Select Portfolio Servicing, Inc. Servis One Inc., dba BSI Financial Services, Inc. Specialized Loan Servicing, LLC Sterling Savings Bank Technology Credit Union The Golden 1 Credit Union U.S. Bank National Association United Bank United Bank Mortgage Corporation Vantium Capital, Inc. Vist Financial Corp. Wealthbridge Mortgage Corp. Green Tree Servicing LLC Hartford Savings Bank Hillsdale County National Bank HomEq Servicing Horicon Bank IC Federal Credit Union Idaho Housing and Finance Association iServe Residential Lending LLC iServe Servicing Inc. JPMorgan Chase Bank, N.A.2 Lake City Bank Liberty Bank and Trust Co. Los Alamos National Bank Magna Bank Marix Servicing, LLC Midland Mortgage Company Midwest Community Bank Mission Federal Credit Union Mortgage Center, LLC Nationstar Mortgage LLC Navy Federal Credit Union Ocwen Loan Servicing, LLC3 OneWest Bank ORNL Federal Credit Union Pathfinder Bank 4 5 Wells Fargo Bank, N.A.5 Yadkin Valley Bank Formerly National City Bank. Wells Fargo Bank, N.A. includes all loans previously reported under Wachovia Mortgage, FSB. 21 Making Home Affordable Program Performance Report Through September 2013 Appendix A4: Participants in Additional Making Home Affordable Programs Second Lien Modification Program (2MP) Bank of America, N.A.1 Bayview Loan Servicing, LLC CitiMortgage, Inc. Green Tree Servicing LLC iServe Residential Lending, LLC iServe Servicing, Inc. JPMorgan Chase Bank, N.A.2 Nationstar Mortgage LLC OneWest Bank PennyMac Loan Services, LLC PNC Bank, National Association PNC Mortgage 3 Residential Credit Solutions Servis One Inc., dba BSI Financial Services, Inc. Wells Fargo Bank, N.A. 4 FHA First Lien Program (Treasury FHA-HAMP) Amarillo National Bank American Financial Resources Inc. Aurora Financial Group, Inc. Banco Popular de Puerto Rico Bank of America, N.A.1 Capital International Financial, Inc. CitiMortgage, Inc. CU Mortgage Services, Inc. First Federal Bank of Florida First Mortgage Corporation Franklin Savings Gateway Mortgage Group, LLC Green Tree Servicing, LLC Guaranty Bank iServe Residential Lending, LLC iServe Servicing, Inc. James B. Nutter & Company JPMorgan Chase Bank, N.A. 2 M&T Bank Marix Servicing, LLC Marsh Associates, Inc. Midland Mortgage Company Nationstar Mortgage LLC Ocwen Loan Servicing, LLC5 PennyMac Loan Services, LLC PNC Mortgage3 Residential Credit Solutions Schmidt Mortgage Company Select Portfolio Servicing, Inc. Servis One Inc., dba BSI Financial Services, Inc. Stockman Bank of Montana Wells Fargo Bank, N.A. 4 Weststar Mortgage, Inc. Residential Credit Solutions Select Portfolio Servicing, Inc. Wells Fargo Bank, N.A. 4 Rural Housing Service Modification Program (RD-HAMP) Banco Popular de Puerto Rico Bank of America, N.A.1 Horicon Bank JPMorgan Chase Bank, N.A.2 Magna Bank Marix Servicing, LLC Midland Mortgage Company Nationstar Mortgage LLC Wells Fargo Bank, N.A.4 FHA Second Lien Program (FHA 2LP) Bank of America, N.A.1 Bayview Loan Servicing, LLC CitiMortgage, Inc. Flagstar Capital Markets Corporation Green Tree Servicing, LLC JPMorgan Chase Bank, N.A.2 Nationstar Mortgage LLC PNC Bank, National Association PNC Mortgage 3 Bank of America, N.A. includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 2 JPMorgan Chase Bank, N.A. includes all loans previously reported under EMC Mortgage Corporation. 3 Formerly National City Bank. 4 Wells Fargo Bank, N.A. includes all loans previously reported under Wachovia Mortgage FSB. 5 Ocwen Loan Servicing, LLC includes loans previously reported under Litton Loan Servicing LP and GMAC Mortgage, LLC. 1 22
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