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Making Home Affordable Program Performance Report Through December 2012 Report Highlights Nearly 1.5 Million Homeowner Assistance Actions Taken through Making Home Affordable • More than 1.1 million homeowners have received a permanent modification through the Home Affordable Modification Program (HAMP). These homeowners have reduced their first lien mortgage payments by a median of approximately $545 each month – more than one-third of their median before-modification payment – saving a total estimated $17.3 billion to date in monthly mortgage payments. • Homeowners currently in HAMP permanent modifications with some form of principal reduction have been granted an estimated $8.8 billion in principal reduction. Of all non-GSE loans eligible for principal reduction entering HAMP in December, 71% included a principal reduction feature. • More than 103,000 second lien modifications have been completed through the Second Lien Modification Program (2MP). Permanent Modifications Continue to Perform Well Over Time • After six months in the program, more than 94% of homeowners remain in permanent modifications and 9.3% of homeowners are 60+ days delinquent. • Payment reduction is strongly correlated with permanent modification sustainability. For modifications seasoned 24 months, only 17% of modifications with a monthly payment reduction greater than 50% have been disqualified from the program due to missing three payments, compared to a disqualification rate of 43.5% where the payment had been cut by 20% or less. • HAMP modifications continue to exhibit lower delinquency and re-default rates than industry modifications as reported by the Office of the Comptroller of the Currency. New This Month: • Beginning this month, data on the GSE Standard HAFA program, launched in November 2012 is included. • More than 101,000 homeowners have exited their homes through a short sale or deed-in-lieu of foreclosure with assistance from the Home Affordable Foreclosure Alternatives Program (HAFA). Inside: SUMMARY RESULTS: 2 Making Home Affordable Program Activity 3 First Lien Modification Activity 4 Activity for PRA, 2MP, Treasury FHA-HAMP and UP Home Affordable Foreclosure Alternatives 5 (HAFA) Performance of Permanent Modifications 6-7 First Lien Modification Characteristics 8 HAMP Activity by State 9 HAMP Activity by MSA 10 SERVICER RESULTS: 11 First Lien Modification Activity 12 First Lien, PRA, 2MP, and HAFA Activity 13 Outreach to 60+ Delinquent Homeowners 14 Average Delinquency at Trial Start 15 Conversion Rate 16 Time to Resolve Escalations/Homeowner Outreach 17-18 Disposition of Homeowners Not in HAMP APPENDICES: Participants in MHA Programs Note: For information and quarterly updates about the Hardest Hit Fund, please visit the website for the Hardest Hit Fund or the TARP Monthly Report to Congress. 19-20 Making Home Affordable Program Performance Report Through December 2012 Making Home Affordable Program Activity The Making Home Affordable Program was launched in March 2009 with the Home Affordable Modification Program (HAMP) which provides assistance to struggling homeowners by lowering monthly first lien mortgage payments to an affordable level. Additional programs were subsequently rolled out to expand the program reach. In total, the MHA program has completed nearly 1.5 million first and second lien permanent modifications, HAFA transactions, and UP forbearance plans. Program-to-Date Reported Since Prior Period 1,240,605 23,183 2MP Modifications Started 103,272 1,550 HAFA Transactions Completed2 101,095 15,214 UP Forbearance Plans Started (through November 2012) 29,714 664 1,474,686 40,611 1 MHA First Lien Modifications Started Cumulative Activity3 MHA Program Activity Cumulative MHA Activity (000s) Cumulative Transactions Completed Program MHA First Lien Modifications The Home Affordable Modification Program (HAMP) provides eligible borrowers the opportunity to lower their first lien mortgage payment to affordable and sustainable levels through a uniform loan modification process. Effective June 2012, HAMP's eligibility requirements were expanded to include a "Tier 2" evaluation for non-GSE loans that is modeled after the GSE Standard Modification and includes properties that are currently occupied by a tenant as well as vacant properties the borrower intends to rent. FHA-HAMP and RD-HAMP provide first lien modifications for distressed borrowers in loans guaranteed through the Federal Housing Administration and Rural Housing Service. Second Lien Modification Program (2MP) Provides modifications and extinguishments on second liens when there has been a first lien HAMP modification on the same property. Home Affordable Foreclosure Alternatives (HAFA) Provides transition alternatives to foreclosure in the form of a short sale or deed-in-lieu of foreclosure. Effective November 2012, the GSEs jointly streamlined their short sale and deed-in-lieu of foreclosure programs. The GSE Standard HAFA program is closely aligned with Treasury’s MHA HAFA program. Unemployment Program (UP) Provides temporary forbearance of mortgage principal to enable unemployed borrowers to look for a new job without fear of foreclosure. 1,600 1,400 1,200 1,000 800 Nov Dec Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec 2011 2012 Source: HAMP system of record for HAMP, 2MP, HAFA, FHA-HAMP, and RD-HAMP. UP participation is reported via servicer survey through November 2012. GSE Standard Modification and GSE Standard HAFA data provided by Fannie Mae and Freddie Mac as of December 2012. Purpose 1 Includes (a) 1,136,482 HAMP modifications, (b) 10,862 FHA-and RD-HAMP modifications, and (c) 93,261 GSE Standard Modifications since October 2011 under the GSEs’ Servicer Alignment Initiative. The GSEs also undertake other foreclosure prevention activities beyond their participation in MHA which is not reflected in this report. Per the Federal Housing Finance Agency’s Foreclosure Prevention Report for the Third Quarter of 2012, since 4Q 2008 the GSEs have completed nearly 1.3 million permanent modifications and over 400,000 short sales and deed-in-lieu of foreclosure actions, which includes their activity under MHA. Please visit www.FHFA.gov for the complete FHFA report. 2 Includes the GSE and Non-GSE activity under the MHA program, in addition to the cumulative GSE Standard HAFA transactions completed since November 2012. Does not include other GSE short sale and deed-in-lieu activity prior to November 2012 outside the GSE Standard HAFA program. 3 This does not include trial modifications that have cancelled or not yet converted to permanent modifications, or HAFA transactions started but not yet completed. 2 Making Home Affordable Program Performance Report Through December 2012 HAMP (First Lien) Modifications Trial Modifications Tier 1 1,970,300 Tier 2 5,349 Trials Reported Since November 2012 Report1 12,805 Trial Modifications Canceled Since June 1, 20102 63,453 Active Trials All Permanent Modifications Started Permanent Modifications HAMP Trials Started 1,975,649 66,317 1,136,482 2,000 Cumulative Trial Starts (Left Axis) 1,950 Monthly Trial Starts (Right Axis) 1,900 1,850 1,800 1,750 1,700 Tier 1 1,135,352 Tier 2 1,130 1,600 Permanent Modifications Reported Since November 2012 Report 14,484 1,550 Permanent Modifications Canceled (Cumulative)3 285,347 Active Permanent Modifications 851,135 Servicers may enter new trial modifications into the HAMP system of record at anytime. 2 772,850 cumulative including 709,397 that had trial start dates prior to June 1, 2010 when Treasury implemented a verified income requirement. 3 A permanent modification is canceled when the borrower has missed three consecutive monthly payments. Includes 9,677 loans paid off. 1 1,500 On January 27, 2012, Treasury announced an expansion of the eligibility for HAMP to reduce additional foreclosures and help stabilize neighborhoods. The eligibility was expanded for non-GSE loans to (1) allow for more flexible debt-to-income criteria and (2) include properties that are currently occupied by a tenant, as well as vacant properties which the borrower intends to rent. This expanded HAMP criteria, referred to as HAMP “Tier 2,” became effective on June 1, 2012 (although not all servicers began offering Tier 2 modifications on that date). There is insufficient program data at this time to estimate the number of homeowners who may qualify for HAMP Tier 2. 4 Current unpaid principal balance must be no greater than: $729,750 for a single-unit property, 2 units: $934,200, 3 Units: $1,129,250, 4 Units: $1,403,400. 1,742 1,793 1,811 1,868 1,918 1,964 1,976 100 50 July Aug Sep 2011 Oct Nov Dec Jan Feb Mar Apr May June July Aug Sep 2012 Oct Nov Dec 0 Servicers may enter new trial modifications into the HAMP system of record at any time. For example, 12,805 trials have entered the HAMP system of record since the prior report; 11,940 were trials with a first payment recorded in December 2012. HAMP Permanent Modifications Started (Cumulative) 1,200 All Permanent Modifications Started (000s) Homeowners who have HAMP-eligible loans may qualify for Tier 1 if they meet additional criteria including, but not limited to requiring: a debt-to-income ratio greater than 31%, occupancy, employment, and pooling and servicing agreement eligibility. Based on current estimates, of the 3.9 million homeowners who are currently 60+ days delinquent, an estimated 690,968 homeowners are eligible for HAMP Tier 1. 1,724 1,778 1,850 1,900 1,948 1,650 Estimated Eligible Loans and Borrowers Under the original HAMP program, launched in March 2009, now referred to as “Tier 1,” eligible loans include conventional loans more than 60 days delinquent (unless the borrower is in imminent default), that originated on or before January 1, 2009 with a current unpaid principal balance below the maximum conforming loan limit4 and were owner-occupied at origination. 1,681 1,703 1,759 1,832 1,886 1,932 New Trials Started (000s) All Trials Started Total All Trials Started (000s) HAMP Activity Through December 2012 1,100 1,000 900 800 857 791 883 910 933 951 974 994 1,009 1,026 1,043 1,060 1,107 1,077 1,091 1,122 1,136 817 700 600 July Aug 2011 Sep Source: HAMP system of record. Oct Nov Dec Jan Feb 2012 Mar Apr May June July Aug Sep Oct Nov Dec 3 Making Home Affordable: Summary Results Program Performance Report Through December 2012 HAMP Principal Reduction Activity Second Lien Modification Program (2MP) Activity Servicers of non-GSE loans are required to evaluate the benefit of principal reduction under the HAMP Principal Reduction Alternative (PRA) for mortgages with a loan-to-value (LTV) ratio greater than 115% when evaluating a homeowner for a HAMP first lien modification. While servicers are required to evaluate homeowners for principal reduction, they are not required to reduce principal as part of the modification. The MHA Program allows servicers to provide principal reduction on HAMP modifications in two ways: The Second Lien Modification Program (2MP) provides assistance to homeowners in a first lien permanent modification who have an eligible second lien with a participating HAMP servicer. This assistance can result in a modification of the second lien and even full or partial extinguishment of the second lien. Second lien modifications follow a series of steps and may include capitalization, interest rate reduction, term extension and principal forbearance or forgiveness. • Under HAMP PRA, principal is reduced to lower the LTV, the investor is eligible to receive an incentive on the amount of principal reduced, and the reduction vests over a 3-year period. • Servicers can also offer principal reduction to homeowners on a HAMP modification outside the requirements of HAMP PRA. If they do, the investor receives no incentive payment for the principal reduction and the principal reduction can be recognized immediately. The terms of the $25 billion settlement of mortgage servicing deficiencies between the five largest mortgage servicers, the Federal government, and 49 state attorneys general, have caused servicers to increase use of non-PRA principal reductions. Of all non-GSE loans eligible1 for principal reduction that started a trial in December 2012, 71% included a principal reduction feature, including 54% through the HAMP PRA program. HAMP Modifications with Earned Principal Reduction Under PRA2 HAMP Modifications with Upfront Principal Reduction Outside of PRA Total HAMP Modifications with Principal Reduction 113,560 36,966 150,526 Trials Reported Since November 2012 Report 3,078 1,307 4,385 Active Trial Modifications 15,502 4,653 20,155 All Permanent Modifications Started 89,217 29,221 118,438 3,856 1,143 4,999 All Trial Modifications Started Permanent Modifications Reported Since November 2012 Report Active Permanent Modifications Median Principal Amount Reduced for Active Permanent Modifications3 77,680 25,575 103,255 $72,900 $55,401 $66,719 Median Principal Amount Reduced for Active Permanent Modifications (%)4 32.0% 18.0% 28.8% Total Outstanding Principal Balance Reduced on Active Permanent Modifications 3 $7,144,151,544 $1,681,508,233 $8,825,659,777 1 Eligible loans include those receiving evaluation under HAMP PRA guidelines plus loans that did not require an evaluation but received principal reduction on their modification. Includes some modifications with additional principal reduction outside of HAMP PRA. 3 Under HAMP PRA, principal reduction vests over a 3 year period. The amounts noted reflect the entire amount that may be forgiven. 4 HAMP PRA amount as a percentage of before-modification UPB, excluding capitalization. 2 Treasury FHA-HAMP Modification Activity The Treasury FHA-HAMP Program provides assistance to eligible homeowners with FHA-insured mortgages. All Treasury FHA-HAMP Trial Modifications Started 18,259 All Treasury FHA-HAMP Permanent Modifications Started 10,843 2MP modifications and partial extinguishments require that the first lien HAMP modification be permanent and active and that the second lien have an unpaid balance of $5,000 or more and a monthly payment of at least $100. All Second Lien Modifications Started (Cumulative)1 103,272 Second Lien Modifications Involving Full Lien Extinguishments 25,573 Second Lien Modifications Disqualified2 8,621 Active Second Lien Modifications3 69,078 Active Second Lien Modifications Involving Partial Lien Extinguishments 6,552 Second Lien Extinguishment Details Median Amount of Full Extinguishment $61,734 Median Amount of Partial Extinguishment for Active Second Lien Modifications $9,347 Includes second lien modifications reported into HAMP system of record through the end of cycle for December 2012 data, though the effective date may occur in January 2013. Number of modifications is net of cancellations, which are primarily due to servicer data corrections. 2 Includes 2,697 loans paid off. 3 Includes 4,786 loans in active non-payment status whereby the 1MP has disqualified from HAMP. As a result, the servicer is no longer required to report payment activity on the 2MP modification. 1 Unemployment Program (UP) Activity The Treasury MHA Unemployment Program (UP) provides a temporary forbearance to homeowners who are unemployed. Under Treasury guidelines, unemployed homeowners must be considered for a minimum of 12 months’ forbearance. All UP Forbearance Plans Started 29,714 UP Forbearance Plans With Some Payment Required 25,582 UP Forbearance Plans With No Payment Required 4,132 Note: Data is as reported by servicers via survey for UP participation through November 30, 2012. See Appendix A2 for servicer participants in additional Making Home Affordable programs. 4 Making Home Affordable: Summary Results Program Performance Report Through December 2012 Home Affordable Foreclosure Alternatives (HAFA) The Home Affordable Foreclosure Alternatives Program (HAFA) offers incentives and a streamlined process for homeowners looking to exit their homes through a short sale or deed-in-lieu of foreclosure. HAFA has established important homeowner protections and an industry standard for streamlined transactions. Effective November 2012, the GSEs revised their short sale and deed-in-lieu programs. The GSE Standard HAFA program is closely aligned with Treasury’s MHA HAFA program. In HAFA transactions, homeowners: • Follow a streamlined process for short sales and deed-in-lieu transactions that requires no verification of income (unless as required by investors) and allows for pre-approved short sale terms; • Receive a waiver of deficiency once the transaction is completed that releases the homeowner from remaining mortgage debt; • Receive at least $3,000 in relocation assistance at closing. Combined Short Sale and Deed-In-Lieu Activity Characteristics of Non-GSE HAFA Activity Non-GSE Activity GSE Activity1 Total Short Sale 87,552 10,890 98,442 Deed-in-Lieu 2,454 199 2,653 Total Transactions Completed 90,006 11,089 101,095 In 18% of HAFA transactions completed, the homeowner began a HAMP trial modification but later requested a HAFA agreement or was disqualified from HAMP. HAFA Debt Relief Through HAFA, borrowers can be relieved of significant unpaid principal balances. Homeowners have been granted an estimated $12.9 billion in debt relief 2 since the beginning of the program. HAFA Activity by Investor Type Investor Type Transactions Completed 1 11,089 Portfolio 25,343 Private 64,663 Total 101,095 GSE SPA servicers must consider all borrowers denied for HAMP for a short sale or deed-in-lieu of foreclosure through the HAFA program. However, individual investors can impose additional eligibility requirements. All Transactions Completed (000s) 71.4 75.4 40 20 31.4 24.4 27.7 18.6 20.7 12.9 16.0 35.8 40.3 44.7 50.7 $136,734 48% Median Sales Price $170,000 In addition to satisfying the primary mortgage debt, as part of a HAFA short sale or deed-in-lieu the borrower must be fully released from liability for subordinate liens. • Thirty-seven percent of the HAFA transactions completed included release of a homeowner’s subordinate liens. • Approximately $177 million has been released thus far. 101.1 100 60 Median Debt Relief The debt relief represents the obligation relieved by the short sale or deed-in-lieu transaction and is calculated as the unpaid principal balance and allowable transactions costs less the property sales price. The allowable transaction costs may include release of any subordinate lien, borrower relocation assistance, sales commission, and closing costs for taxes, title, and attorney fees. 2 Cumulative HAFA Transactions Completed 80 $298,400 Median % Debt Relief 1 Includes GSE activity under the MHA program in addition to the GSE Standard HAFA program implemented in November 2012. GSE Standard HAFA data provided by Fannie Mae and Freddie Mac as of December 2012. Does not include other GSE short sale and deed-in-lieu activity outside the HAFA program. Per the Federal Housing Finance Agency’s Foreclosure Prevention Report for the Third Quarter of 2012, since 4Q 2008 the GSEs have completed over 400,000 short sales and deed-in-lieu of foreclosure actions, which includes their activity under MHA. Please visit www.FHFA.gov for the complete FHFA report. 120 Median Unpaid Principal Balance 80.3 85.9 MHA HAFA Activity by State 56.8 60.6 0 Includes transactions reported into the HAMP system of record through the end of cycle for December 2012 data, though the effective date may occur in January 2013. GSE Standard HAFA data provided by Fannie Mae and Freddie Mac as of December 2012. Top Three States by HAFA Activity: % of HAFA Transactions Completed • California 43% • Florida 15% • Arizona 6% 5 Making Home Affordable: Summary Results Program Performance Report Through December 2012 Performance of Permanent Modifications (As of November 30, 2012) This table shows the performance of permanent HAMP modifications at 3, 6, 12, 18, 24 and 30 months of age and includes modifications that have aged at least 3, 6, 12, 18, 24 or 30 months, as applicable. For example: Of loans that became permanent in the 4th quarter of 2010, 8.6% were 60+ days delinquent at 6 months’ seasoning. Delinquency: Months After Conversion to Permanent Modification Modification Became Permanent in: Q3 2009 3 60+ Days 6 60+ Days 12 60+ Days # 30 60+ Days 90+ Days # 90+ Days # 90+ Days # 90+ Days 3,569 9.4% 3.1% 4,415 14.7% 9.6% 4,660 25.2% 20.5% 33.3% 5,168 40.9% 38.3% Q4 2009 44,216 5.3% 1.4% 48,041 9.6% 5.6% 52,020 19.8% 15.2% 56,362 31.2% 28.1% 57,522 34.9% 32.5% Q1 2010 125,210 3.7% 0.9% 151,624 9.7% 5.3% 163,569 20.2% 15.9% 168,842 26.0% 22.4% 170,958 32.0% 28.9% 170,931 35.7% 33.2% Q2 2010 149,483 5.0% 1.4% 159,030 11.8% 7.0% 176,122 19.4% 15.9% 173,412 27.7% 24.0% 182,001 31.2% 28.8% 180,445 36.0% 33.5% Q3 2010 86,776 4.7% 1.4% 96,642 10.7% Q4 2010 58,273 4.3% 1.4% 62,729 8.6% 6.6% 105,053 17.9% 14.1% 107,261 25.1% 21.7% 107,429 29.4% 26.7% 5.4% 65,332 18.1% 14.1% 67,037 23.8% 21.0% 66,769 29.4% 26.4% Q1 2011 71,533 2.6% 0.8% 76,391 7.7% 4.5% 80,400 16.8% 13.3% 82,211 22.1% 19.1% Q2 2011 80,726 3.4% 1.0% 89,887 8.9% 5.3% 93,657 16.1% 13.1% 92,987 23.1% 20.0% Q3 2011 81,585 3.6% 1.1% 86,735 8.7% 5.4% 87,765 15.5% 12.2% Q4 2011 65,402 Q1 2012 49,718 3.2% 1.1% 67,964 6.8% 4.3% 68,328 14.6% 11.3% 2.4% 0.7% 51,183 6.6% 3.9% Q2 2012 44,226 2.8% 0.8% 45,213 7.5% 4.4% Q3 2012 47,734 3.1% 1.0% ALL 908,451 3.8% 1.1% 939,854 9.3% 5.5% 21.9% 588,626 30.9% 28.1% 414,066 35.8% 33.3% # 896,906 18.0% 18 60+ Days 90+ Days # 4,997 31.9% 28.5% 5,107 55,349 25.0% 21.8% 14.3% 752,096 25.3% 24 60+ Days 90+ Days 36.6% • For permanent loans aged at least 3 months as of November 30, 2012, as reported by servicers through December 17, 2012. • The table stratifies the data by the quarter in which the permanent modification became effective and provides two separate performance metrics: • 60+ days delinquent: All loans that have missed two or more consecutive monthly payments, including 90+ days delinquent loans. • 90+ days delinquent: All loans that have missed three or more consecutive monthly payments. • Loan payment status is not reported by servicers after program disqualification (90+ days delinquent). Therefore, 90+ days delinquent loans are included in each of the 60+ days delinquent and 90+ days delinquent metrics for all future reporting periods, even though some loans may have cured or paid off following program disqualification. • This table reflects a total of 241,369 disqualified loans that have aged 3, 6, 12, 18, 24 or 30 months through the November activity period as reported by servicers through December 17, 2012. • Servicers are required to report monthly payment information on HAMP modifications in the form of an Official Monthly Report (OMR). Servicers did not submit 16,232 OMRs, or 1.9% of total required OMR’s for payments due November 1, 2012. If a servicer does not report an OMR for a loan in a given month, the performance of that loan is not included in the table for that month. This table reflects improved servicer OMR reporting as the modification ages, causing the total loan count for each quarter in months 6 and beyond to be higher than the count in month 3. Reported loan counts may shift from prior reports due to servicer data corrections. If one were to assume all unreported OMRs reflect either a current payment status or the maximum number of missed payments based on the most recently submitted OMR, the re-default rate for permanent modifications that have aged 30 months may range between 32.9%-33.3%. • Once a loan is paid off, it is no longer reflected in future periods. • This table will be published quarterly. Beyond 6 months, performance is noted in 6-month increments. 6 Making Home Affordable: Summary Results Program Performance Report Through December 2012 Performance of Permanent Modifications by Homeowner Payment Reduction (As of November 30, 2012) This chart and the table that follows show the performance of permanent HAMP modifications at 3, 6, 12, 18, 24 and 30 months of age as related to homeowner payment reduction. For example: Of loans that featured a payment reduction between 40% and 50%, 7.2% were 60+ days delinquent at 6 months’ seasoning. 60+ Day Delinquency Rate by Payment Reduction 60% Decreased by 20% or less 60+ Day Delinquency Rate 50% Decreased above 20% up to and including 30% 40% Decreased above 30% up to and including 40% 30% 20% Decreased above 40% up to and including 50% 10% Decreased by more than 50% Program Average 0% 3 6 12 18 24 30 Months After Conversion to Permanent Modification Decrease From BeforeModification Principal + Interest Payment: Delinquency: Months After Conversion to Permanent Modification 3 6 90+ Days 180,352 6.7% 140,043 12 # 60+ Days 90+ Days 2.1% 187,345 15.9% 4.7% 1.4% 145,657 158,113 3.7% 1.1% (40%-50%] Decrease 164,672 2.9% >50% Decrease 265,271 ALL 908,451 ≤20% Decrease (20%-30%] Decrease (30%-40%] Decrease # 60+ Days 18 # 60+ Days 90+ Days 9.8% 179,144 29.1% 11.5% 6.9% 139,920 164,057 9.0% 5.4% 0.8% 170,687 7.2% 2.1% 0.6% 272,108 3.8% 1.1% 939,854 24 # 60+ Days 90+ Days 23.8% 148,778 39.3% 22.0% 17.6% 118,036 157,371 18.0% 14.3% 4.1% 163,815 14.5% 5.1% 2.8% 256,656 9.3% 5.5% 896,906 30 # 60+ Days 90+ Days # 60+ Days 90+ Days 34.9% 112,962 46.8% 43.5% 79,288 52.7% 50.0% 30.7% 26.8% 91,553 37.6% 34.5% 64,316 43.3% 40.6% 132,795 25.6% 22.1% 104,010 31.8% 28.8% 73,500 36.8% 34.3% 11.3% 137,873 20.9% 17.8% 108,034 26.5% 23.7% 75,635 31.2% 28.8% 10.3% 7.8% 214,614 15.2% 12.7% 172,067 19.3% 17.0% 121,327 22.9% 20.8% 18.0% 14.3% 752,096 25.3% 21.9% 588,626 30.9% 28.1% 414,066 35.8% 33.3% Note: For permanent loans aged at least 3 months as of November 30, 2012, as reported by servicers through December 17, 2012. See previous page for technical notes. 7 Making Home Affordable: Summary Results Program Performance Report Through December 2012 Homeowner Benefits and First Lien Modification Characteristics Aggregate payment savings to homeowners who received HAMP first lien permanent modifications are estimated to total approximately $17.3 billion, program to date, compared with unmodified mortgage obligations. The median monthly savings for homeowners in active permanent first lien modifications is $544.97, or 38% of the median monthly payment before modification. Modification Steps of Active Permanent Modifications HAMP modifications follow a series of waterfall steps. The modification steps include interest rate adjustment, term extension and principal forbearance. • Under Tier 1, servicers apply the modification steps in sequence until the homeowner’s after modification front-end debt-to-income (DTI) ratio is 31%. The impact of each modification step can vary to achieve the target of 31%. • Under Tier 2, servicers apply consistent modification terms resulting in the homeowner’s post modification DTI falling within an allowable target range.1 Select Median Characteristics of Active Permanent Modifications Tier 1 Tier 2 Interest Rate Reduction 96.9% 65.2% Term Extension 61.3% 94.9% 32.3% 12.0% Principal Forbearance 1 Subject to investor restrictions. Effective February 1, 2013, Supplemental Directive 12-09 expands the acceptable DTI range for Tier 2 to 10-55%. After Modification Median Decrease Tier 1 45.5% 31.0% -14.9 pct pts Tier 2 41.9% 30.5% -9.7 pct pts Tier 1 71.1% 52.9% -15.1 pct pts Tier 2 54.4% 41.7% -9.8 pct pts Tier 1 $1,423.54 $810.29 ($545.17) Tier 2 $1,252.04 $798.67 ($398.19) Front-End Debt-to-Income Ratio2 Back-End Debt-to-Income Ratio3 Active permanent modifications reflect the following modification steps: Modification Step Before Modification Loan Characteristic Median Monthly Housing Payment4 Ratio of housing expenses (principal, interest, taxes, insurance and homeowners association and/or condo fees) to monthly gross income. 3 Ratio of total monthly debt payments (including mortgage principal and interest, taxes, insurance, homeowners association and/or condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and investment property payments) to monthly gross income. Homeowners who have a back-end debt-to-income ratio of greater than 55% are required to seek housing counseling under program guidelines. 4 Principal and interest payment. Before modification payment is homeowner’s current payment at time of evaluation. 2 Homeowner Characteristics • Tier 2 provides another modification opportunity for struggling homeowners who did not qualify for Tier 1 or received a Tier 1 trial or permanent modification but lost good standing. Of the Tier 2 trial modifications started: • 38% were previously in a Tier 1 trial or permanent modification. • 22% were previously evaluated for Tier 1 and did not meet eligibility requirements. • The primary hardship reasons for homeowners in active permanent modifications are: • Of the Tier 2 trial modifications started, 7% were for non owner-occupied properties. • Of all HAMP trial modifications started, 80% of homeowners were at least 60 days delinquent at trial start. The rest were up to 59 days delinquent or current and in imminent default. • The median gross monthly income of homeowners in the program is $3,846.00. • The median credit score of homeowners in the program is 574. • 67.9% experienced loss of income (curtailment of income or unemployment) • 10.8% reported excessive obligation • 3.4% reported an illness of the principal borrower 8 Making Home Affordable: Summary Results Program Performance Report Through December 2012 HAMP Activity by State State % of U.S. State HAMP Active Permanent Trials Modifications Total1 Activity State Modification Activity by State % of U.S. Active Permanent State HAMP Trials Modifications Total1 Activity AK 52 381 433 0.0% MT 66 978 1,044 0.1% AL 444 4,595 5,039 0.5% NC 1,247 15,047 16,294 1.8% AR 158 1,782 1,940 0.2% ND 13 123 136 0.0% AZ 1,532 33,791 35,323 3.9% NE 99 1,118 1,217 0.1% CA 15,663 219,806 235,469 25.7% NH 295 3,781 4,076 0.4% CO 884 11,979 12,863 1.4% NJ 2,581 27,349 29,930 3.3% CT 1,005 10,779 11,784 1.3% NM 279 2,787 3,066 0.3% DC 116 1,494 1,610 0.2% NV 1,198 19,015 20,213 2.2% DE 211 2,480 2,691 0.3% NY 4,702 42,338 47,040 5.1% FL 8,226 102,967 111,193 12.1% OH 1,451 17,641 19,092 2.1% GA 2,289 30,467 32,756 3.6% OK HI 283 3,293 3,576 0.4% OR IA 143 1,995 2,138 0.2% PA ID 194 3,230 3,424 0.4% RI IL 3,360 44,130 47,490 5.2% IN 588 7,868 8,456 KS 161 1,980 KY 264 3,061 LA 444 4,661 181 1,924 2,105 0.2% 778 9,488 10,266 1.1% 1,608 17,123 18,731 2.0% 297 4,097 4,394 0.5% SC 627 7,621 8,248 0.9% 0.9% SD 24 296 320 0.0% 2,141 0.2% TN 805 8,368 9,173 1.0% 3,325 0.4% TX 2,206 22,667 24,873 2.7% 5,105 0.6% UT 416 7,687 8,103 0.9% MA 1,829 20,328 22,157 2.4% VA 1,560 20,127 21,687 2.4% MD 2,138 26,816 28,954 3.2% VT 64 720 784 0.1% ME 194 2,342 2,536 0.3% WA 1,517 17,852 19,369 2.1% MI 1,445 25,664 27,109 3.0% WI 662 7,916 8,578 0.9% MN 814 13,449 14,263 1.6% WV 86 1,123 1,209 0.1% MO 731 8,231 8,962 1.0% WY 32 407 439 0.0% MS 241 2,875 3,116 0.3% Other2 114 3,098 3,212 0.4% Total reflects active trials and active permanent modifications. 2 Includes Guam, Puerto Rico and the U.S. Virgin Islands. 1 HAMP Modifications Note: Includes active trial and permanent modifications from the official HAMP system of record. 5,000 and lower 20,001 – 35,000 5,001 – 10,000 35,001 and higher 10,001 – 20,000 Mortgage Delinquency Rates by State Source: 3rd Quarter 2012 National Delinquency Survey, Mortgage Bankers Association. 60+ Day Delinquency Rate 5.0% and lower 5.01% - 10.0% 10.01% - 15.0% 15.01% - 20.0% 20.01% and higher 9 Making Home Affordable: Summary Results Program Performance Report Through December 2012 15 Metropolitan Areas With Highest HAMP Activity Active Trials Active Permanent Modifications Total MSA HAMP Activity1 % of U.S. HAMP Activity Los Angeles-Long Beach-Santa Ana, CA 5,592 69,574 75,166 8.2% $878.30 41% New York-Northern New Jersey-Long Island, NY-NJ-PA 5,794 56,452 62,246 6.8% $889.75 43% Miami-Fort Lauderdale-Pompano Beach, FL 3,704 45,158 48,862 5.3% $589.27 45% Chicago-Joliet-Naperville, IL-IN-WI 3,225 42,886 46,111 5.0% $572.56 44% Riverside-San Bernardino-Ontario, CA 2,600 42,910 45,510 5.0% $690.58 40% Washington-Arlington-Alexandria, DC-VA-MD-WV 2,000 28,575 30,575 3.3% $697.37 38% Phoenix-Mesa-Glendale, AZ 1,086 26,959 28,045 3.1% $502.06 41% Atlanta-Sandy Springs-Marietta, GA 1,808 24,672 26,480 2.9% $412.20 40% San Francisco-Oakland-Fremont, CA 1,563 19,330 20,893 2.3% $937.68 40% San Diego-Carlsbad-San Marcos, CA 1,091 16,112 17,203 1.9% $810.13 38% Las Vegas-Paradise, NV 981 15,549 16,530 1.8% $571.04 42% Detroit-Warren-Livonia, MI 840 15,521 16,361 1.8% $415.18 41% Orlando-Kissimmee-Sanford, FL 1,058 15,127 16,185 1.8% $497.67 42% Boston-Cambridge-Quincy, MA-NH 1,306 14,631 15,937 1.7% $684.03 38% 926 14,436 15,362 1.7% $654.71 38% Metropolitan Statistical Area Sacramento-Arden-Arcade-Roseville, CA A complete list of HAMP activity for all metropolitan areas is available at http://www.treasury.gov/initiatives/financial-stability/results/MHA-Reports/ 1 Total Median $ Median % Payment Payment Reduction Reduction2 reflects active trials and active permanent modifications. % of the median monthly payment before modification for active permanent modifications. 2 Reflects 10 Making Home Affordable: Summary Results Program Performance Report Through December 2012 HAMP Modification Activity by Servicer and Investor Type Total Active Modifications4 Active Trial Modifications2 Active Trial Modifications Lasting 6 Months or Longer3 Active Permanent Modifications2 GSE Private Portfolio Total Trial Plan Offers Extended1 All HAMP Trials Started2 All HAMP Permanent Modifications Started2 Bank of America, N.A. 561,775 342,841 163,205 13,844 5,600 118,446 66,549 54,735 11,006 132,290 CitiMortgage, Inc. 212,935 141,865 67,605 2,913 743 52,741 33,034 5,653 16,967 55,654 GMAC Mortgage, LLC 112,884 76,962 58,558 2,847 28 42,594 25,577 6,450 13,414 45,441 Homeward Residential, Inc. 55,681 51,117 42,916 1,855 226 31,579 5,499 27,935 0 33,434 417,053 330,545 186,600 10,507 664 141,928 66,964 57,803 27,668 152,435 112,905 166,131 102,350 8,141 968 71,331 13,436 64,658 1,378 79,472 OneWest Bank 97,376 65,666 43,797 1,413 131 35,323 15,539 18,194 3,003 36,736 Select Portfolio Servicing 75,638 64,230 36,941 1,567 429 25,311 507 23,364 3,007 26,878 Wells Fargo Bank, N.A. 249,582 284,594 155,065 12,790 1,761 121,259 56,638 22,283 55,128 134,049 Other Servicers 302,010 451,698 279,445 10,440 1,399 210,623 174,620 28,255 18,188 221,063 2,197,839 1,975,649 1,136,482 66,317 11,949 851,135 458,363 309,330 149,759 917,452 Servicer JPMorgan Chase Bank, N.A. Ocwen Loan Servicing, LLC Total 1 2 As reported in the monthly servicer survey of large SPA servicers through December 31, 2012. As reported into the HAMP system of record by servicers. Excludes FHA-HAMP modifications. Subject to adjustment based on servicer reconciliation of historic loan files. Totals reflect impact of servicing transfers. Servicers may enter new trial modifications into the HAMP system of record at any time. 3 4 These figures include trial modifications that have been converted to permanent modifications or cancelled by the servicer, but not reported as such to the HAMP system of record. Total active modifications reflects active trial and active permanent HAMP modifications. See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 11 Making Home Affordable: Servicer Results Program Performance Report Through December 2012 Making Home Affordable Programs by Servicer1 HAMP First Lien Modifications Second Lien Modification (2MP) Home Affordable Foreclosure Alternatives (HAFA)5 Trials Started3 Permanent Modifications Started3 Trials Started3 Permanent Modifications Started3 Second Lien Modifications Started4 Transactions Completed Bank of America, N.A. 342,841 163,205 13,822 11,377 33,599 30,001 CitiMortgage, Inc. 141,865 67,605 2,465 2,004 12,895 701 GMAC Mortgage, LLC 76,962 58,558 3,338 2,256 4,548 3,600 Homeward Residential, Inc. 51,117 42,916 0 0 N/A 875 JPMorgan Chase Bank, N.A. 330,545 186,600 28,287 22,843 29,218 29,297 Ocwen Loan Servicing, LLC 166,131 102,350 30,417 22,366 N/A 1,635 OneWest Bank 65,666 43,797 6,215 5,448 3,334 2,833 Select Portfolio Servicing 64,230 36,941 2,637 2,345 N/A 2,726 Wells Fargo Bank, N.A. 284,594 155,065 22,753 17,524 15,241 13,665 Other Servicers 451,698 279,445 3,626 3,054 4,437 4,673 1,975,649 1,136,482 113,560 89,217 103,272 90,006 Servicer Total 1 Principal Reduction Alternative (PRA)2 MHA Program Effective Dates: HAMP First Lien: April 6, 2009 PRA: October 1, 2010 2MP: August 13, 2009 HAFA: April 5, 2010 2 While both GSE and non-GSE loans are eligible for HAMP, at the present time due to GSE policy, servicers can only offer PRA on non-GSE modifications under HAMP. Servicer volume can vary based on the investor composition of the servicer’s portfolio and respective policy with regards to PRA. 3 As reported into the HAMP system of record by servicers. Excludes FHA-HAMP modifications. Subject to adjustment based on servicer reconciliation of historic loan files. Totals reflect impact of servicing transfers. Servicers may enter new trial modifications into the HAMP system of record at any time. 4 Number of second lien modifications started is net of cancellations, which are primarily due to servicer data corrections. 5 Servicer agreement with homeowner for terms of potential short sale, which lasts at least 120 days; or agreement for a deed-in-lieu transaction. A short sale requires a thirdparty purchaser and cooperation of junior lienholders and mortgage insurers to complete the transaction. Includes Non-GSE activity under the MHA program only. Servicer GSE program data not available. N/A – Servicer does not participate in the program. See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 12 Making Home Affordable: Servicer Results Program Performance Report Through December 2012 Servicer Outreach to 60+ Day Delinquent Homeowners: Cumulative Servicer Results, December 2011 – November 2012 Per program guidance, servicers are directed to establish Right Party Contact (RPC) with homeowners of delinquent HAMP eligible loans1 and then evaluate the homeowners' eligibility for HAMP. There is a range of performance results across top program servicers with respect to making RPC and completing the evaluations. 100% 97% 92% 90% 91% 94% 91% 88% 83% 80% 68% 70% 64% 60% 50% 40% 85% 89% 89% 74% 76% 73% 67% 30% 55% 51% 20% 10% 0% Bank of America CitiMortgage GMAC Homeward Residential Right Party Contact Ratio2 JPMorgan Chase Ocwen OneWest SPS Wells Fargo HAMP Evaluations Complete Ratio3 1 Homeowners with HAMP eligible loans, which include conventional loans that were originated on or before Jan. 1, 2009; excludes loans with current unpaid principal balances greater than current conforming loan limits, FHA and VA loans, loans where investor pooling and servicing agreements preclude modification, and manufactured housing loans with title/chattel issues that exclude them from HAMP. Treasury has expanded HAMP's eligibility criteria to include a "Tier 2" evaluation designed to provide help for borrowers with a financial hardship whose debt-to-income ratio is below 31 percent, who have properties occupied by a tenant or who have vacant properties that the borrower intends to rent. Servicers began accepting HAMP Tier 2 modification requests as of 6/1/2012 and are including HAMP Tier 2 eligible loans in the outreach survey data shown here. 2 Right Party Contact (RPC) is achieved when a servicer has successfully communicated directly with the homeowner obligated under the mortgage about resolution of their delinquency in accordance with program guidelines. The RPC ratio reflects the share of homeowners with which the servicer has established RPC as a percent of HAMP eligible loans, excluding homeowners where RPC or HAMP evaluation is no longer needed. 3 HAMP evaluations complete ratio reflects the share of homeowners who have been evaluated for HAMP as a percent of HAMP eligible loans, excluding homeowners where RPC or HAMP evaluation is no longer needed. Evaluated homeowners include those offered a trial plan, those that are denied or did not accept a trial plan and homeowners that failed to submit a complete HAMP evaluation package by program-specified timelines. 13 Source: Survey of 9 largest participating servicers as of November 30, 2012. Making Home Affordable: Servicer Results Program Performance Report Through December 2012 Average Homeowner Delinquency at Trial Start1 Servicers are instructed to follow a series of steps in order to evaluate homeowners for HAMP, including: • Identifying and soliciting the homeowners in the early stages of delinquency; • Making reasonable efforts to establish right party contact with the homeowners; • Gathering required documentation once contact is established in order to evaluate the homeowners for a HAMP trial; and, • Communicating decisions to the homeowners. Effective 10/1/11, a new servicer compensation structure exists to encourage servicers to work with struggling homeowners in the early stages of delinquency with the highest incentives paid for permanent modifications completed when the homeowner is 120 days delinquent or less at the trial start. 300 Maximum servicer incentive is paid for converting a permanent modification that was 120 days delinquent or less at trial start. 250 Days 200 150 100 50 0 Bank of America CitiMortgage GMAC Homeward Residential JPMorgan Chase Ocwen OneWest SPS Wells Fargo For all permanent modifications started, the average number of days delinquent as of the trial plan start date. Delinquency is calculated as the number of days between the homeowner's last paid installment before the trial plan and the first payment due date of the trial plan. 1 14 Making Home Affordable: Servicer Results Program Performance Report Through December 2012 Conversion Rate1 Per program guidelines, effective June 1, 2010, all trials must be started using verified income documentation. Of eligible trials started on or after June 1, 2010, 87% have converted to permanent modification with an average trial length of 3.5 months. Prior to June 1, 2010, some servicers initiated trials using stated income information. Of trials started prior to June 1, 2010, 44% have converted to permanent modification. Average Of Eligible Trials Started On/After 6/1/10 87% Converted to Permanent Modification 4% Pending Processing or Decision 100% 85% 87% 85% 89% 89% 82% 82% 80% Conversion Rate 92% 89% 60% 40% 20% 0% Bank of America CitiMortgage GMAC Homeward Residential JPMorgan Chase Ocwen OneWest SPS Wells Fargo Chart depicts conversion rates as measured against trials eligible to convert – those three months in trial, or four months if the borrower was at risk of imminent default at trial modification start. Permanent modifications transferred among servicers are credited to the originating servicer. Trial modifications transferred are reflected in the current servicer’s population. 1 15 Making Home Affordable: Servicer Results Program Performance Report Through December 2012 Select Measures of Homeowners’ Experience with MHA Homeowner’s HOPETM Hotline Volume1 Program to Date December Total Number of Calls Taken at 1-888-995-HOPE 3,559,630 49,765 Borrowers Referred for Free Housing Counseling Assistance Through the Homeowner’s HOPETM Hotline 1,717,625 23,924 Selected Homeowner Outreach Measures Program to Date Homeowner Outreach Events Hosted Nationally by Treasury and Partners (cumulative) Homeowners Attending Treasury-Sponsored Events (cumulative) 1 Source: Homeowner’s HOPETM Hotline. Numbers reflect calls that resulted in customer records. Source: Survey data provided by SPA servicers. Servicers are encouraged by HAMP to solicit information from borrowers 60+ days delinquent, regardless of eligibility for a HAMP modification. 2 80 70,817 Servicer Solicitation of Borrowers (cumulative)2 9,039,040 Page views on MakingHomeAffordable.gov (December 2012) 1,438,602 Page views on MakingHomeAffordable.gov (cumulative) 162,982,009 Servicer Time to Resolve Non-GSE Escalations: Average Resolution Time by Quarter in Which Escalations were Resolved1 Servicers are required to resolve borrower inquiries and disputes that are escalated by the MHA Support Centers. Escalated cases include allegations that the servicer did not properly assess the homeowner according to program guidelines, inappropriately denied the homeowner for applicable MHA program(s), or initiated or continued inappropriate foreclosure actions. Effective February 1, 2011, the servicers are directed to review and resolve non-GSE escalated cases within 30 calendar days from receipt of the case by the escalating party. Over the last three quarters, all of the nine largest servicers’ non-GSE resolved cases have an average resolution time at or below the 30 day target. Q1 2012 Q2 2012 Q3 2012 Q4 2012 Target: 30 Calendar Days2 40 35 Days 30 25 20 15 10 5 0 Bank of America GSE Cases Resolved Cases3 Non-GSE Cases Total Active Cases Total CitiMortgage Bank of America 6,849 8,412 15,261 133 GMAC Homeward Residential CitiMortgage GMAC 1,033 744 1,777 13 419 649 1,068 10 JPMorgan Chase Homeward Residential 49 1,187 1,236 16 JPMorgan Chase 2,236 3,509 5,745 44 Ocwen OneWest SPS Wells Fargo Ocwen OneWest SPS Wells Fargo 246 1,959 2,205 13 539 748 1,287 8 9 311 320 1 1,778 3,610 5,388 50 1 Non-GSE escalations only; excludes cases escalated to the MHA Support Centers but not yet escalated to servicers. Average resolution time calculation excludes cases referred to servicers prior to February 1, 2011, 'Investor denial' cases referred to servicers between February 1, 2011 and November 1, 2011, cases involving bankruptcy, and cases that did not require servicer actions. 2 Target of 30 calendar days includes an estimated 5 days of processing by MHA Support Centers. 3 Resolved cases include all escalations resolved on or after February 1, 2011 through December 31, 2012 and exclude those that did not require servicer actions. Source: MHA Support Centers. 16 Making Home Affordable: Servicer Results Program Performance Report Through December 2012 Disposition Path Homeowners in Canceled HAMP Trial Modifications Survey Data Through November 2012 (Largest Servicers) Status of Homeowners Whose HAMP Trial Modification Was Canceled: Action Pending1 Action Not Allowed – Bankruptcy in Process Borrower Current Alternative Modification Payment Plan2 Loan Payoff Short Sale/ Deed-in-Lieu Foreclosure Starts Foreclosure Completions Total Bank of America, N.A. 6,111 4,453 13,719 62,768 1,346 6,965 22,204 12,670 33,073 163,309 CitiMortgage Inc. 1,691 6,452 6,752 26,560 1,865 3,590 6,256 3,863 11,714 68,743 GMAC Mortgage, LLC 329 277 1,014 7,093 20 775 1,507 1,418 2,559 14,992 Homeward Residential, Inc. 174 126 771 2,795 113 745 434 712 131 6,001 JPMorgan Chase Bank, N.A. 4,199 3,405 21,338 40,862 1,576 2,460 15,329 11,704 15,151 116,024 Ocwen Loan Services, LLC 2,976 2,140 2,860 24,790 3,464 795 1,434 6,452 5,032 49,943 OneWest Bank 133 245 455 12,217 42 113 1,288 1,441 4,442 20,376 Select Portfolio Servicing 848 255 1,007 5,593 227 355 1,679 787 4,317 15,068 1,046 4,696 9,107 39,909 731 9,108 8,780 14,676 27,601 115,654 17,507 22,049 57,023 222,587 9,384 24,906 58,911 53,723 104,020 570,110 3.1% 3.9% 10.0% 39.0% 1.6% 4.4% 10.3% 9.4% 18.2% 100% Servicer Wells Fargo Bank, N.A. TOTAL (These Largest Servicers) Note: Data is as reported by servicers for actions completed through November 30, 2012. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. 1 Trial loans that have been canceled, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. Note: Excludes cancellations pending data corrections and loans otherwise removed from servicing portfolios. See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 17 Making Home Affordable: Servicer Results Program Performance Report Through December 2012 Disposition Path Homeowners Not Accepted for HAMP Trial Modifications Survey Data Through November 2012 (Largest Servicers) Status of Homeowners Not Accepted for a HAMP Trial Modification: Action Pending1 Action Not Allowed – Bankruptcy in Process Borrower Current Alternative Modification Payment Plan2 Loan Payoff Short Sale/ Deed-in-Lieu Foreclosure Starts Foreclosure Completions Total Bank of America, N.A. 16,680 12,936 77,019 140,343 6,862 25,691 47,716 34,108 61,420 422,775 CitiMortgage Inc. 8,665 17,405 26,627 61,746 8,407 7,218 21,711 13,077 25,547 190,403 GMAC Mortgage, LLC 6,629 4,335 37,544 54,286 1,013 12,885 15,634 13,470 19,980 165,776 Homeward Residential, Inc. 3,237 2,092 18,665 48,100 1,705 7,259 4,158 9,823 1,649 96,688 JPMorgan Chase Bank, N.A. 20,246 16,390 136,554 148,798 9,526 67,531 71,772 46,014 41,094 557,925 Ocwen Loan Services, LLC 12,911 6,966 25,986 116,584 10,433 5,956 6,900 17,991 15,871 219,598 OneWest Bank 3,754 2,455 31,316 45,649 1,000 4,742 7,394 8,909 13,746 118,965 Select Portfolio Servicing 3,723 550 4,507 4,375 224 559 2,863 1,692 3,184 21,677 Wells Fargo Bank, N.A. 14,926 10,912 58,806 49,771 1,706 22,067 35,300 29,441 36,666 259,595 90,771 74,041 417,024 669,652 40,876 153,908 213,448 174,525 219,157 2,053,402 4.4% 3.6% 20.3% 32.6% 2.0% 7.5% 10.4% 8.5% 10.7% 100.0% Servicer TOTAL (These Largest Servicers) Note: Data is as reported by servicers for actions completed through November 30, 2012. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. 1 Homeowners who were not approved for a HAMP trial modification, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. Note: Excludes loans removed from servicing portfolios. See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 18 Making Home Affordable Program Performance Report Through December 2012 Appendix A1: Non-GSE Participants in HAMP Servicers participating in the HAMP First Lien Modification Program may also offer additional support for homeowners, including Home Affordable Foreclosure Alternatives (HAFA), a forbearance for unemployed borrowers through the Unemployment Program (UP), and Principal Reduction Alternative (PRA). Effective October 3, 2010, the ability to make new financial commitments under the Troubled Asset Relief Program (TARP) terminated, and consequently no new Servicer Participation Agreements may be executed. In addition, effective June 25, 2010, no new housing programs may be created under TARP. Allstate Mortgage Loans & Investments, Inc. AMS Servicing, LLC Aurora Loan Services, LLC Bank of America, N.A.1 Bank United Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage Central Florida Educators Federal Credit Union CitiMortgage, Inc. Citizens 1st National Bank Community Bank & Trust Company CUC Mortgage Corporation DuPage Credit Union Fay Servicing, LLC Fidelity Homestead Savings Bank First Bank First Financial Bank, N.A. Franklin Credit Management Corporation Franklin Savings Glass City Federal Credit Union GMAC Mortgage, LLC Great Lakes Credit Union Greater Nevada Mortgage Services Green Tree Servicing LLC Hartford Savings Bank Hillsdale County National Bank HomEq Servicing Homeward Residential, Inc.2 Horicon Bank IC Federal Credit Union Idaho Housing and Finance Association iServe Residential Lending LLC iServe Servicing Inc. JPMorgan Chase Bank, N.A.3 Lake City Bank Liberty Bank and Trust Co. Los Alamos National Bank Magna Bank Marix Servicing, LLC Midland Mortgage Company Midwest Community Bank Mission Federal Credit Union Mortgage Center, LLC Nationstar Mortgage, LLC Navy Federal Credit Union Ocwen Loan Servicing, LLC4 Bank of America, N.A. includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 2 Formerly American Home Mortgage Servicing, Inc. 3 JPMorgan Chase Bank, N.A. includes all loans previously reported under EMC Mortgage Corporation. 4 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 5 Formerly National City Bank. 6 Wells Fargo Bank, N.A. includes all loans previously reported under Wachovia Mortgage, FSB. OneWest Bank ORNL Federal Credit Union Pathfinder Bank PennyMac Loan Services, LLC PNC Bank, National Association PNC Mortgage5 Purdue Employees Federal Credit Union QLending, Inc. Quantum Servicing Corporation Residential Credit Solutions RG Mortgage Corporation RoundPoint Mortgage Servicing Corporation Saxon Mortgage Services, Inc. Schools Financial Credit Union Select Portfolio Servicing Servis One Inc., dba BSI Financial Services, Inc. ShoreBank Silver State Schools Credit Union Specialized Loan Servicing, LLC Sterling Savings Bank Technology Credit Union The Golden 1 Credit Union U.S. Bank National Association United Bank United Bank Mortgage Corporation Vantium Capital, Inc. Vist Financial Corp. Wealthbridge Mortgage Corp. Wells Fargo Bank, N.A.6 Yadkin Valley Bank 1 19 Making Home Affordable Program Performance Report Through December 2012 Appendix A2: Participants in Additional Making Home Affordable Programs Second Lien Modification Program (2MP) Bank of America, N.A.1 Bayview Loan Servicing, LLC CitiMortgage, Inc. GMAC Mortgage, LLC Green Tree Servicing LLC iServe Residential Lending, LLC iServe Servicing, Inc. JPMorgan Chase Bank, N.A.2 Nationstar Mortgage LLC OneWest Bank PennyMac Loan Services, LLC PNC Bank, National Association PNC Mortgage 3 Residential Credit Solutions Servis One Inc., dba BSI Financial Services, Inc. Wells Fargo Bank, N.A. 4 FHA First Lien Program (Treasury FHA-HAMP) Amarillo National Bank American Financial Resources Inc. Aurora Financial Group, Inc. Aurora Loan Services, LLC Banco Popular de Puerto Rico Bank of America, N.A.1 Capital International Financial, Inc. CitiMortgage, Inc. CU Mortgage Services, Inc. First Federal Bank of Florida First Mortgage Corporation Franklin Savings Gateway Mortgage Group, LLC GMAC Mortgage, LLC. Green Tree Servicing, LLC Guaranty Bank iServe Residential Lending, LLC iServe Servicing, Inc. James B. Nutter & Company JPMorgan Chase Bank, N.A.2 M&T Bank Marix Servicing, LLC Marsh Associates, Inc. Midland Mortgage Company Nationstar Mortgage ,LLC Ocwen Loan Servicing, LLC 5 PennyMac Loan Services, LLC PNC Mortgage 3 RBC Bank (USA) Residential Credit Solutions Saxon Mortgage Services, Inc. Schmidt Mortgage Company Select Portfolio Servicing Servis One Inc., dba BSI Financial Services, Inc. Stockman Bank of Montana Wells Fargo Bank, N.A.4 Weststar Mortgage, Inc. GMAC Mortgage, LLC Green Tree Servicing, LLC JPMorgan Chase Bank, N.A.2 Nationstar Mortgage LLC PNC Bank, National Association PNC Mortgage 3 Residential Credit Solutions Saxon Mortgage Services, Inc. Select Portfolio Servicing Wells Fargo Bank, N.A. 4 Rural Housing Service Modification Program (RD-HAMP) Banco Popular de Puerto Rico Bank of America, N.A.1 Horicon Bank JPMorgan Chase Bank, N.A.2 Magna Bank Marix Servicing, LLC Midland Mortgage Company Nationstar Mortgage LLC Wells Fargo Bank, N.A.4 FHA Second Lien Program (FHA 2LP) Bank of America, N.A.1 Bayview Loan Servicing, LLC CitiMortgage, Inc. Flagstar Capital Markets Corporation Bank of America, N.A. includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 2 JPMorgan Chase Bank, N.A. includes all loans previously reported under EMC Mortgage Corporation. 3 Formerly National City Bank. 4 Wells Fargo Bank, N.A. includes all loans previously reported under Wachovia Mortgage FSB. 5 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP 1 20
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