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Making Home Affordable Program Performance Report Through May 2012 Report Highlights Nearly 1.2 Million Homeowner Assistance Actions Taken through Making Home Affordable Inside: SUMMARY RESULTS: • More than 1 million homeowners have received a permanent modification through the Home Affordable Modification Program (HAMP). These homeowners have reduced their first lien mortgage payments by a median of approximately $536 each month – more than one-third of their median before-modification payment – saving a total estimated $13.3 billion to date in monthly mortgage payments. • Nearly 84,000 second lien modifications have been completed through the Second Lien Modification Program (2MP), and nearly 51,000 homeowners have exited their homes through a short sale or deed-in-lieu of foreclosure through the Home Affordable Foreclosure Alternatives Program (HAFA). • 86% of eligible homeowners entering a HAMP trial modification since June 1, 2010 have received a permanent modification with an average trial period of 3.5 months. Making Home Affordable Program Activity First Lien Modification Activity Activity for PRA, Treasury FHA-HAMP, HAFA and UP/Modifications by Investor Type Second Lien Modification Program (2MP) First Lien Modification Characteristics /Waterfall of Eligible Borrowers HAMP Activity by State HAMP Activity by MSA/ Homeowner Outreach Aged Trials Inside: Additional Reporting on the Second Lien Modification Program (2MP) SERVICER RESULTS: • Homeowners in 2MP with an active permanent modification save a median of $159 per month on their second mortgage, resulting in a median total first and second lien payment reduction of 41%. Homeowners who receive a full extinguishment of their second lien receive a median total first and second lien payment reduction of 53%. • Over 50% of homeowners in 2MP reside in three states – California (36%), Florida (9%) and New York (6%). 4 5 6 7 8 9 10 First Lien Modification Activity 11 First Lien, PRA, 2MP, and HAFA Activity 12 Outreach to 60+ Delinquent Homeowners 13 Average Delinquency at Trial Start 14 Conversion Rate 15 Time to Resolve Escalations Disposition of Homeowners Not in 16-17 HAMP APPENDICES: Participants in MHA Programs Note: This report reflects program activity for the Making Home Affordable Program and excludes any activity relating to HAMP Tier 2. For information and quarterly updates about the Hardest Hit Fund, please visit the website for the Hardest Hit Fund or the TARP Monthly Report to Congress. 2 3 18-19 Making Home Affordable Program Performance Report Through May 2012 Making Home Affordable Program Activity In total, the MHA program has completed nearly 1.2 million first and second lien permanent modifications, HAFA transactions, and UP forbearance plans. Cumulative MHA Activity (000s) Cumulative MHA Activity1 1,400 1,200 1,000 800 600 400 200 0 Reported Since Prior Period 1,026,279 17,590 83,577 3,487 Program Purpose 50,717 5,968 • Home Affordable Modification Program (HAMP) 7,012 510 Provides eligible borrowers the opportunity to lower their first lien mortgage payment to affordable and sustainable levels through a uniform loan modification process. 23,240 1,047 • Second Lien Modification Program (2MP) Provides modifications and extinguishments on second liens when there has been a first lien HAMP modification on the same property. 1,190,825 28,602 • Home Affordable Foreclosure Alternatives (HAFA) Provides transition alternatives to foreclosure in the form of a short sale or deed-in-lieu of foreclosure. • FHA-HAMP and RD-HAMP modification programs Provides first lien modifications for distressed borrowers in loans guaranteed through the Federal Housing Administration and Rural Housing Service. • Unemployment Program (UP) Provides temporary forbearance of mortgage principal to enable unemployed borrowers to look for a new job without fear of foreclosure. • Principal Reduction Alternative (PRA) Provides principal forgiveness on eligible underwater loans that are modified under HAMP. Cumulative (Left Axis) 60 Monthly (Right Axis) 50 40 30 20 10 0 Monthly MHA Activity (000s) HAMP Permanent Modifications Started 2MP Modifications Started HAFA Agreements Completed FHA-HAMP and RD-HAMP Permanent Modifications Started UP Forbearance Plans Started (through Apr. 2012) Program-to-Date The Making Home Affordable Program was launched in March 2009 with the Home Affordable Modification Program (HAMP) which provides assistance to struggling homeowners by lowering monthly first lien mortgage payments to an affordable level. Additional programs were subsequently rolled out to expand the program reach. Source: HAMP system of record for HAMP, 2MP, HAFA, FHA-HAMP, and RD-HAMP. UP participation is reported via servicer survey through Apr. 30, 2012. 1 Cumulative activity includes HAMP permanent modifications started, 2MP modifications started, HAFA transactions completed, FHA-HAMP and RD-HAMP permanent modifications started, and UP forbearance plans started. This does not include trial modifications that have cancelled or not yet converted to permanent modification and HAFA agreements started but not yet completed. 2 Making Home Affordable: Summary Results Program Performance Report Through May 2012 HAMP (First Lien) Modifications HAMP (First Lien) Trials Started Cumulative Trial Starts (Left Axis) 1,850 Trial Modifications Eligible Delinquent Borrowers2 1 Estimated 740,335 Trial Plan Offers Extended (Cumulative)3 2,031,429 All Trials Started 1,867,419 Trials Reported Since April 2012 Report4 18,322 Trial Modifications Canceled Since June 1, 20105 54,406 Active Trials 72,263 All Permanent Modifications Started Permanent Modifications 2,276,584 1,026,279 Permanent Modifications Reported Since April 2012 Report 17,590 Permanent Modifications Canceled (Cumulative)6 215,836 Active Permanent Modifications 810,443 eligible 60+ day delinquent loans as reported by servicers as of April 30, 2012, include conventional loans: in foreclosure and bankruptcy. with a current unpaid principal balance less than $729,750 on a one-unit property, $934,200 on a two-unit property, $1,129,250 on a three-unit property and $1,403,400 on a four-unit property. on a property that was owner-occupied at origination. originated on or before January 1, 2009. Estimated eligible 60+ day delinquent loans exclude: FHA and VA loans. loans that are current or less than 60 days delinquent, which may be eligible for HAMP if a borrower is in imminent default. 2 The estimated eligible 60+ day delinquent borrowers are those in HAMP-eligible loans, minus estimated exclusions of loans on vacant properties, loans with borrower debt-to-income ratio below 31%, loans that fail the NPV test, properties no longer owner-occupied, unemployed borrowers, manufactured housing loans with title/chattel issues that exclude them from HAMP, loans where the investor pooling and servicing agreements preclude modification, and trial and permanent modifications disqualified from HAMP. Exclusions for DTI and NPV results are estimated using market analytics. 3 As reported in the monthly servicer survey of large SPA servicers through May 31, 2012. Servicers have restated the number of trial offers extended from the previous month. 4 Servicers may enter new trial modifications into the HAMP system of record at anytime. 5 768,877 cumulative including 714,471 that had trial start dates prior to June 1, 2010 when Treasury implemented a verified income requirement. 6 A permanent modification is canceled when the borrower has missed three consecutive monthly payments. Includes 4,462 loans paid off. 1,836 1,750 1,650 1,638 1,664 1,687 1,708 1,729 1,747 1,764 1,783 1,798 1,852 1,867 100 1,815 50 1,611 1,578 1,543 1,550 1,508 1,450 1,350 Jan Feb 2011 Mar Apr May June July Aug Sep Oct Nov Dec Jan Feb 2012 Mar Apr May 0 Source: HAMP system of record. Servicers may enter new trial modifications into the HAMP system of record at any time. For example, 18,322 trials have entered the HAMP system of record since the prior report; 15,765 were trials with a first payment recorded in May 2012. HAMP Permanent Modifications Started (Cumulative) 1,100 All Permanent Modifications Started (000s) (As of Apr.30, 2012) Eligible Delinquent Loans1 All Trials Started (000s) Total HAMP Eligibility Monthly Trial Starts (Right Axis) New Trials Started (000s) HAMP is designed to lower monthly mortgage payments to help struggling homeowners stay in their homes and prevent avoidable foreclosure. 1,000 900 857 800 763 700 600 608 634 670 699 791 883 910 933 951 974 994 1,009 1,026 817 731 500 400 Jan Feb 2011 Mar Apr May June July Aug Sep Oct Nov Dec Jan Feb 2012 Mar Apr May Source: HAMP system of record. Note: Unless specified, exhibits in this report refer to HAMP first lien modification activity. 3 Making Home Affordable: Summary Results Program Performance Report Through May 2012 HAMP Principal Reduction Activity Home Affordable Foreclosure Alternatives (HAFA) Activity Servicers of non-GSE loans are required to evaluate the benefit of principal reduction under the Principal Reduction Alternative (PRA) for mortgages with a loan-to-value ratio greater than 115% when evaluating a homeowner for a HAMP first lien modification. While servicers are required to evaluate homeowners for PRA, they are not required to reduce principal as part of the modification. The MHA Program allows servicers to provide principal reduction on HAMP modifications in two ways: •Under HAMP PRA, principal is reduced to lower the LTV, the investor is eligible to receive an incentive on the amount of principal reduced, and the reduction vests over a 3-year period. •Servicers can also offer principal reduction to homeowners on a HAMP modification outside the requirements of PRA. If they do, the investor receives no incentive payment for the principal reduction. The Home Affordable Foreclosure Alternatives Program (HAFA) offers incentives for homeowners looking to exit their homes through a short sale or deed-in-lieu of foreclosure. HAFA has established important homeowner protections and an industry standard for streamlined transactions. In 20% of HAFA agreements started, the homeowner began a HAMP trial modification but later requested a HAFA agreement or was disqualified from HAMP. All HAFA Agreements Started1 73,806 HAFA Agreements Active 11,389 HAFA Transactions Completed 50,717 The terms of the $25 billion settlement of mortgage servicing deficiencies between the five largest mortgage servicers, the Federal government, and 49 state attorneys general, have recently caused servicers to increase use of non-PRA principal reductions. Completed Transactions – Short Sale 49,311 Completed Transactions – Deed-in-Lieu 1,406 1 Servicer agreement with homeowner for terms of potential short sale, which lasts at least 120 days; or agreement for a deed-in-lieu transaction. A short sale requires a third-party purchaser and cooperation of junior lienholders and mortgage insurers to complete the transaction. All HAFA Agreements Started include HAFA Agreements Active, HAFA Transactions Completed, and HAFA Transactions Canceled. HAMP Modifications with Principal Reduction Under PRA3 Other HAMP Modifications with Principal Reduction Total HAMP Modifications with Principal Reduction All Trial Modifications Started 85,598 34,360 119,958 Trial Modifications Active 15,591 3,030 18,621 All Permanent Modifications Started 63,342 20,020 83,362 All Treasury FHA-HAMP Trial Modifications Started 11,561 All Treasury FHA-HAMP Permanent Modifications Started 7,008 Permanent Modifications Active 57,786 17,406 75,192 Median Principal Amount Reduced for Active Permanent Modifications1 $69,000 $50,907 $62,260 Median Principal Amount Reduced for Active Permanent Modifications (%)2 31.4% 18.0% 25.6% Treasury FHA-HAMP Modification Activity The Treasury FHA-HAMP Program provides assistance to eligible homeowners with FHA-insured mortgages. Modifications by Investor Type (Large Servicers) Servicer GSE Private Portfolio Total Active Modifications 1 Under Bank of America, NA 82,300 61,667 10,905 154,872 3 CitiMortgage, Inc. 32,490 5,500 16,885 54,875 GMAC Mortgage, LLC 25,751 6,156 12,705 44,612 Homeward Residential 1,551 27,328 0 28,879 JPMorgan Chase NA 67,990 53,804 25,737 147,531 Ocwen Loan Servicing, LLC 6,753 56,618 1,611 64,982 OneWest Bank 15,558 17,340 2,889 35,787 HAMP PRA, principal vests over a 3 year period. The amounts noted reflect the entire amount that may be forgiven. PRA amount as a percentage of before-modification UPB, excluding capitalization. Includes some modifications with additional principal reduction outside of HAMP PRA. 2 HAMP Unemployment Program (UP) Activity The Treasury MHA Unemployment Program (UP) provides a temporary forbearance to homeowners who are unemployed. Under Treasury guidelines, unemployed homeowners must be considered for a minimum of 12 months’ forbearance. All UP Forbearance Plans Started (through Apr. 2012) 23,240 UP Forbearance Plans With Some Payment Required 20,134 UP Forbearance Plans With No Payment Required 3,106 Note: Data is as reported by servicers via survey for UP participation through Apr. 30, 2012. See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. Select Portfolio Servicing 516 16,995 2,703 20,214 Wells Fargo Bank, NA 55,654 17,078 50,316 123,048 Other HAMP Servicers 165,103 25,766 17,037 207,906 Total 453,666 288,252 140,788 882,706 Note: Figures reflect active trials and active permanent modifications. 4 Making Home Affordable: Summary Results Program Performance Report Through May 2012 Second Lien Modification Program (2MP) The Second Lien Modification Program (2MP) provides assistance to homeowners in a first lien permanent modification who have an eligible second lien with a participating HAMP servicer. This assistance can result in a modification of the second lien or a full or partial extinguishment of the second lien. 2MP requires that a participating servicer offer a second lien modification if that borrower also has a permanent and active first lien HAMP modification, and the second lien has an unpaid balance of $5,000 or more and a pre-modification scheduled monthly payment of at least $100. 2MP Activity Estimated Eligible 2nd Liens Eligible 2nd Liens5 2MP Modifications Started Bank of America, NA 39,427 27,676 CitiMortgage, Inc 16,466 10,676 GMAC Mortgage, LLC 5,264 4,262 JPMorgan Chase Bank, NA 30,210 22,562 OneWest Bank 3,924 2,479 Wells Fargo Bank, NA 17,245 13,056 Other Servicers 6,392 2,866 118,928 83,577 2MP Participating Servicer Name4 Total All Second Lien Modifications Started (Cumulative)1 83,577 Second Lien Modifications Involving Full Lien Extinguishments 18,279 Active Second Lien 3,288 Modifications3 100 62,010 Cumulative 2MP Modification Starts (Left Axis)1 80 60 40 20 Disqualified2 22 6 Monthly 2MP Modification Starts 57 (Right Axis)1 49 53 41 37 31 26 60 64 69 73 77 80 10 82 84 20 15 10 5 0 0 New Modifications Started (000s) Second Lien Modifications All Modifications Started (000s) • Based on survey data as reported by servicers through May 31, 2012, 70% of eligible second liens have received a 2MP modification, with many of the remaining second liens either still in the evaluation process by the servicers, awaiting homeowner response to the 2MP offer, or awaiting conversion of the first lien HAMP trial to permanent modification. • Important factors affecting the size of the population of second liens eligible for 2MP modifications include: Servicer participation in 2MP is voluntary; current 2MP servicers represent approximately 69% of the homeowners with active, permanent HAMP first lien modifications4. Under 2MP, participating servicers are notified when a match is found between one of their second liens and a HAMP first lien modification. Survey data indicates that approximately 325,000 HAMP modifications have been matched with a second lien5. Of these matched second liens, approximately 63% are found to be ineligible for a 2MP modification. The most common reasons for ineligibility are: • Cancellation or failure of a trial or permanent first lien HAMP modification, • Extinguishment of the second lien prior to evaluation for 2MP, • Failure of a 2MP trial modification, and • Some homeowners with eligible second liens decline to participate in 2MP. Modification Characteristics Borrowers with an active 1MP permanent modification who have also received a 2MP modification realize a higher monthly payment reduction on their first lien compared to the overall population of 1MP borrower as the median first lien unpaid principal balance is higher. Borrowers with an active 2MP modification, including those with a partial extinguishment of their second lien, save a median $773, or 41% of their combined total first and second lien mortgage payment. Those who received a full extinguishment of their second lien have reduced their total monthly mortgage payment by a median amount of $1,056, or 53%. Median Amount of Full Extinguishment $61,593 Median Amount of Partial Extinguishment for Active 2MP Modifications $8,196 Median 2nd Lien Payment Reduction for Active Modifications $159 Top three States by Activity, Percent of Total Activity: 1 Includes second lien modifications reported into HAMP system of record through the end of cycle for May 2012 data, though the effective date may occur in June. Number of modifications is net of cancellations, which are primarily due to servicer data corrections. 2 Includes 168 loans paid off. 3 Includes 3,019 loans in active non-payment status whereby the 1MP has disqualified from HAMP. As a result, the servicer is no longer required to report payment activity on the 2MP modification 4 Only six of the nine largest SPA servicers participate in 2MP. See Appendix A for servicer participants in 2MP and other programs. 5 Data is as reported by servicers via survey as May 31, 2012. • California 36% • Florida 9% • New York 6% 5 Making Home Affordable: Summary Results Program Performance Report Through May 2012 Homeowner Benefits and First Lien Modification Characteristics Waterfall of Estimated Eligible Homeowners For the First Lien Modification Program • Aggregate payment savings to homeowners who received HAMP first lien permanent modifications are estimated to total approximately $13.3 billion, program to date, compared with unmodified mortgage obligations. Not all 60+ day delinquent loans are currently eligible for HAMP. Other characteristics may preclude homeowner eligibility. Based on the estimates, of the 4.1 million homeowners who are currently 60+ days delinquent, about 700,000 homeowners are eligible for HAMP and more may be eligible for HAMP Tier 2 which launched June 1, 2012. As this represents a point-in-time snapshot of the delinquency population and estimated HAMP eligibility, we expect that as homeowners become seriously delinquent between now and the end of 2013, some of those homeowners will also be eligible for HAMP. This chart refers only to loans eligible for the Tier 1 first lien modification program. 4.5 4 3.8 3.1 2.5 2.3 2.6 2 • The primary hardship reasons for homeowners in active permanent modifications are: HAMP Estimated Eligible 60+ Day Delinquent Borrowers 3 Loans (Millions) • Of trial modifications started, 80% of homeowners were at least 60 days delinquent at trial start. The rest were up to 59 days delinquent or current and in imminent default. HAMP-Eligible 60+ Day Delinquent Loans (GSE and SPA Servicers) 4.1 3.5 • The median monthly savings for borrowers in active permanent first lien modifications is $535.86, or 38% of the median monthly payment before modification. 2.3 • 67.0% experienced loss of income (curtailment of income or unemployment) • 11.3% reported excessive obligation • 3.4% reported an illness of the principal borrower • Active permanent modifications feature the following modification steps: • 97.5% feature interest rate reductions • 59.8% offer term extension • 31.1% include principal forbearance 1.5 1.5 1 1.3 0.7 0.7 0.5 Select Median Characteristics of Active Permanent Modifications 0 1st Lien, 60+ Days Delinquent Less: NonParticipating HAMP Servicer Less: FHA or VA Less: NonOwnerOccupied at Origination Less: Jumbo HAMPNonEligible Conforming Loans Loans and Loans Originated After 1/1/2009 Less: DTI Less Than 31% Less: Negative NPV Less: Vacant Properties And Other Exclusions** Estimated HAMPEligible Borrowers ** Other exclusions include: no longer owner-occupied; unemployed borrowers; investor’s pooling and servicing agreement precludes modification; manufactured housing loans with titling/chattel issues that exclude them from HAMP; and trial and permanent modifications disqualified from HAMP. Sources: Fannie Mae; monthly survey of participating servicers for April 30, 2012. Total 60+ day delinquency figure derived from 1st Quarter 2012 MBA National Delinquency Survey. Excluded loans are as reported by large servicers by survey who have signed a servicer participation agreement for HAMP. Loan Characteristic Before Modification After Modification Median Decrease Front-End Debt-to-Income Ratio1 45.4% 31.0% -14.5 pct pts Back-End Debt-to-Income Ratio2 75.8% 58.2% -14.8 pct pts $1,427.99 $822.54 -$535.86 Median Monthly Housing Payment3 1 Ratio of housing expenses (principal, interest, taxes, insurance and homeowners association and/or condo fees) to monthly gross income. 2 Ratio of total monthly debt payments (including mortgage principal and interest, taxes, insurance, homeowners association and/or condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and investment property payments) to monthly gross income. Borrowers who have a back-end debt-to-income ratio of greater than 55% are required to seek housing counseling under program guidelines. 3 Principal and interest payment. 6 Making Home Affordable: Summary Results Program Performance Report Through May 2012 HAMP Activity by State State % of U.S. State HAMP Active Permanent Trials Modifications Total1 Activity State Modification Activity by State % of U.S. Active Permanent State HAMP Trials Modifications Total1 Activity AK 43 352 395 0.0% MT 77 939 1,016 0.1% AL 443 4,475 4,918 0.6% NC 1,406 14,377 15,783 1.8% AR 170 1,732 1,902 0.2% ND 11 128 139 0.0% AZ 1,972 33,620 35,592 4.0% NE 118 1,068 1,186 0.1% CA 16,840 206,021 222,861 25.2% NH 314 3,621 3,935 0.4% CO 997 11,215 12,212 1.4% NJ 2,718 25,952 28,670 3.2% CT 1,052 10,119 11,171 1.3% NM 297 2,640 2,937 0.3% DC 133 1,382 1,515 0.2% NV 1,290 19,183 20,473 2.3% DE 215 2,391 2,606 0.3% NY 4,506 39,263 43,769 5.0% FL 9,151 97,695 106,846 12.1% OH 1,729 16,938 18,667 2.1% GA 2,695 29,211 31,906 3.6% OK 218 HI 285 3,071 3,356 0.4% OR 844 IA 184 1,946 2,130 0.2% PA 1,653 ID 264 3,090 3,354 0.4% RI 297 IL 3,759 42,486 46,245 5.2% SC IN 682 7,541 8,223 0.9% SD KS 192 1,883 2,075 0.2% TN 850 KY 300 2,926 3,226 0.4% TX 2,316 LA 474 4,459 4,933 0.6% UT 499 1,840 2,058 0.2% 8,844 9,688 1.1% 16,338 17,991 2.0% 4,010 4,307 0.5% 726 7,362 8,088 0.9% 30 286 316 0.0% 8,106 8,956 1.0% 21,406 23,722 2.7% 7,542 8,041 0.9% MA 1,906 19,462 21,368 2.4% VA 1,588 19,164 20,752 2.4% MD 2,239 25,655 27,894 3.2% VT 67 694 761 0.1% ME 209 2,246 2,455 0.3% WA 1,645 16,653 18,298 2.1% MI 1,789 25,223 27,012 3.1% WI 775 7,602 8,377 0.9% MN 941 13,103 14,044 1.6% WV 90 1,096 1,186 0.1% MO 769 7,980 8,749 1.0% WY 36 391 427 0.0% MS 240 2,868 3,108 0.4% Other2 219 2,848 3,067 0.3% 1 Total reflects active trials and active permanent modifications. 2 Includes Guam, Puerto Rico and the U.S. Virgin Islands. HAMP Modifications Note: Includes active trial and permanent modifications from the official HAMP system of record. 5,000 and lower 20,001 – 35,000 5,001 – 10,000 35,001 and higher 10,001 – 20,000 Mortgage Delinquency Rates by State Source: 1st Quarter 2012 National Delinquency Survey, Mortgage Bankers Association. 60+ Day Delinquency Rate 5.0% and lower 5.01% - 10.0% 10.01% - 15.0% 15.01% - 20.0% 20.01% and higher 7 Making Home Affordable: Summary Results Program Performance Report Through May 2012 Homeowner’s HOPETM Hotline Volume 15 Metropolitan Areas With Highest HAMP Activity Metropolitan Statistical Area Los Angeles-Long Beach-Santa Ana, CA New York-Northern New JerseyLong Island, NY-NJ-PA Miami-Fort Lauderdale-Pompano Beach, FL Chicago-Joliet-Naperville, IL-IN-WI MSA Riverside-San Bernardino-Ontario, CA Washington-Arlington-Alexandria, DC-VA-MD-WV Total MSA % of U.S. HAMP HAMP Activity Activity Active Trials Permanent Modifications 5,764 63,822 69,586 7.9% 5,714 52,486 58,200 6.6% 4,167 41,865 46,032 5.2% 3,590 41,292 44,882 5.1% Program to Date May Total Number of Calls Taken at 1-888-995-HOPE 3,120,864 69,065 Borrowers Referred for Free Housing Counseling Assistance Through the Homeowner’s HOPETM Hotline 1,491,013 34,281 Source: Homeowner’s HOPETM Hotline. Numbers reflect calls that resulted in customer records. 2,892 41,670 44,562 5.0% 2,065 27,304 29,369 3.3% Phoenix-Mesa-Glendale, AZ MSA 1,423 27,043 28,466 3.2% Atlanta-Sandy Springs-Marietta, GA 2,146 23,613 25,759 2.9% San Francisco-Oakland-Fremont, CA 1,616 17,659 19,275 2.2% Las Vegas-Paradise, NV 1,051 15,751 16,802 1.9% Detroit-Warren-Livonia, MI 1,067 15,285 16,352 1.9% San Diego-Carlsbad-San Marcos, CA 1,110 15,096 16,206 1.8% Orlando-Kissimmee-Sanford, FL MSA 1,224 14,689 15,913 1.8% Boston-Cambridge-Quincy, MA-NH 1,323 14,059 15,382 1.7% Sacramento-Arden-Arcade-Roseville, CA 1,115 13,784 14,899 1.7% Selected Homeowner Outreach Measures Homeowner Outreach Events Hosted Nationally by Treasury and Partners (cumulative) Homeowners Attending Treasury-Sponsored Events (cumulative) 70 65,254 Servicer Solicitation of Borrowers (cumulative)1 8,305,012 Page views on MakingHomeAffordable.gov (May 2012) 2,472,252 Page views on MakingHomeAffordable.gov (cumulative) 148,639,729 1 Source: Survey data provided by SPA servicers. Servicers are encouraged by HAMP to solicit information from borrowers 60+ days delinquent, regardless of eligibility for a HAMP modification. Servicers have restated solicitation numbers from the previous month. Note: Total reflects active trials and active permanent modifications. A complete list of HAMP activity for all metropolitan areas is available at http://www.treasury.gov/initiatives/financial-stability/results/MHA-Reports/ 8 Making Home Affordable: Summary Results Program Performance Report Through May 2012 Aged Trials1 200,000 190,412 The number of active trials lasting 6 months or longer is approximately 11,700. 165,543 Program guidance directs servicers to cancel or convert trial modifications after 3 or 4 monthly payments, depending on circumstances. 150,000 117,574 94,269 100,000 76,502 69,418 49,229 50,000 39,753 36,184 32,017 27,345 26,362 25,390 23,552 23,014 23,061 19,793 18,359 20,332 21,002 21,211 15,815 13,177 12,601 11,724 0 May June 2010 July Aug Sept Oct Nov Dec Jan 2011 Feb March Apr May June July Aug Sep Oct Nov Dec Jan 2012 Feb March Apr May Trials Lasting 6 Months or Longer At End of Month 1 Active trials initiated at least six months ago. See page 10 for number of aged trials by servicer. These figures include trial modifications that have been converted to permanent modifications or cancelled by the servicer, but not reported as such to the HAMP system of record. 9 Making Home Affordable: Servicer Results Program Performance Report Through May 2012 HAMP Modification Activity by Servicer As of Apr. 30, 2012 Cumulative As of May 31, 2012 Estimated Eligible 60+ Day Delinquent Borrowers1 Trial Plan Offers Extended2 All HAMP Trials Started3 All HAMP Permanent Modifications Started3 Bank of America, NA 134,376 541,858 383,148 CitiMortgage, Inc. 48,143 206,055 GMAC Mortgage, LLC 19,415 Homeward Residential Active Trial Modifications3 Active Trial Modifications Lasting 6 Months or Longer4 Active Permanent Modifications3 184,160 13,102 5,513 141,770 138,669 63,441 3,115 1,046 51,760 88,019 71,733 53,363 3,349 26 41,263 31,037 45,890 42,325 34,963 1,832 111 27,047 JPMorgan Chase Bank, NA 107,367 353,865 312,223 165,853 14,899 1,537 132,632 Ocwen Loan Servicing, LLC 60,900 98,231 136,235 81,405 7,512 1,043 57,470 OneWest Bank 27,179 79,583 62,376 38,864 3,182 108 32,605 Select Portfolio Servicing 7,175 71,909 45,784 25,770 952 22 19,262 Wells Fargo Bank, NA 94,577 304,887 265,705 136,647 11,759 1,050 111,289 Other Servicers 210,166 241,132 409,221 241,813 12,561 1,268 195,345 Total 740,335 2,031,429 1,867,419 1,026,279 72,263 11,724 810,443 Servicer 1 Estimated eligible 60+ day delinquent borrowers based on survey information as submitted by servicers as of Apr. 30, 2012, include those in conventional loans: in foreclosure and bankruptcy. with a current unpaid principal balance less than $729,750 on a oneunit property, $934,200 on a two-unit property, $1,129,250 on a threeunit property and $1,403,400 on a four-unit property. on a property that was owner-occupied at origination. originated on or before January 1, 2009. Estimated eligible 60+ day delinquent borrowers exclude: those in FHA and VA loans. those in loans that are current or less than 60 days delinquent, which may be eligible for HAMP if a borrower is in imminent default. those borrowers with debt-to-income ratios less than 31% or a negative NPV test. owners of vacant properties or properties otherwise excluded. HAMP Trials and Permanent Modifications disqualified from HAMP. unemployed borrowers. Exclusions for DTI and NPV are estimated using market analytics. 2 As reported in the monthly servicer survey of large SPA servicers through May 31, 2012. Servicers have restated the number of trial offers extended from the previous month. As reported into the HAMP system of record by servicers. Excludes FHAHAMP modifications. Subject to adjustment based on servicer reconciliation of historic loan files. Totals reflect impact of servicing transfers. Servicers may enter new trial modifications into the HAMP system of record at any time. 4 These figures include trial modifications that have been converted to permanent modifications or cancelled by the servicer, but not reported as such to the HAMP system of record 3 See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. Note: Saxon Mortgage Services, Inc.'s portfolio has been sold and is in the process of being transferred to other servicers. As a result, Saxon's activity is not reported in the Servicer Results 10 pages effective this month. Making Home Affordable: Servicer Results Program Performance Report Through May 2012 Making Home Affordable Programs by Servicer1 Principal Reduction Alternative (PRA)2 HAMP First Lien Modifications Second Lien Modification (2MP) Home Affordable Foreclosure Alternatives (HAFA) Trials Started3 Permanent Modifications Started3 Trials Started3 Permanent Modifications Started3 Second Lien Modifications Started4 Agreements Started5 Agreements Completed Bank of America, NA 383,148 184,160 15,203 12,675 27,676 15,054 13,708 CitiMortgage, Inc. 138,669 63,441 2,270 1,803 10,676 286 219 GMAC Mortgage, LLC 71,733 53,363 2,045 1,122 4,262 2,643 1,970 Homeward Residential 42,325 34,963 0 0 N/A 776 389 JPMorgan Chase Bank, NA 312,223 165,853 20,167 14,002 22,562 28,659 18,008 Ocwen Loan Servicing, LLC 136,235 81,405 20,419 13,463 N/A 2,245 1,053 OneWest Bank 62,376 38,864 4,928 3,564 2,479 2,601 1,297 Select Portfolio Servicing 45,784 25,770 185 160 N/A 2,491 1,816 Wells Fargo Bank, NA 265,705 136,647 18,100 14,600 13,056 14,244 8,618 Other Servicers 409,221 241,813 2,281 1,953 2,866 4,807 3,639 1,867,419 1,026,279 85,598 63,342 83,577 73,806 50,717 Servicer Total 1 MHA Program Effective Dates: HAMP First Lien: April 6, 2009 PRA: October 1, 2010 2MP: August 13, 2009 HAFA: April 5, 2010 2 While both GSE and non-GSE loans are eligible for HAMP, at the present time due to GSE policy, servicers can only offer PRA on non-GSE modifications under HAMP. Servicer volume can vary based on the investor composition of the servicer’s portfolio and respective policy with regards to PRA. See page 4 for additional servicer detail on HAMP activity by investor type. 3 As reported into the HAMP system of record by servicers. Excludes FHA-HAMP modifications. Subject to adjustment based on servicer reconciliation of historic loan files. Totals reflect impact of servicing transfers. Servicers may enter new trial modifications into the HAMP system of record at any time. 4 Number of second lien modifications started is net of cancellations, which are primarily due to servicer data corrections. 5 Servicer agreement with homeowner for terms of potential short sale, which lasts at least 120 days; or agreement for a deed-in-lieu transaction. A short sale requires a thirdparty purchaser and cooperation of junior lienholders and mortgage insurers to complete the transaction. N/A – Servicer does not participate in the program. See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 11 Making Home Affordable: Servicer Results Program Performance Report Through May 2012 Servicer Outreach to 60+ Day Delinquent Homeowners: Cumulative Servicer Results, May 2011 – Apr. 2012 Per program guidance, servicers are directed to establish Right Party Contact (RPC) with homeowners of delinquent HAMP eligible loans1 and then evaluate the homeowners' eligibility for HAMP. There is a range of performance results across top program servicers with respect to making RPC and completing the evaluations. 100% 93% 90% 96% 98% 94% 90% 88% 90% 88% 80% 80% 70% 60% 50% 96% 40% 74% 83% 80% 79% 72% 73% 64% 30% 68% 20% 10% 0% Bank of America CitiMortgage 1 Homeowners GMAC Homeward Residential Right Party Contact Ratio2 JPMorgan Chase Ocwen OneWest SPS Wells Fargo HAMP Evaluations Complete Ratio3 with HAMP eligible loans, which include conventional loans that were originated on or before Jan. 1, 2009 and were owner-occupied at origination; excludes FHA and VA loans, loans where investor pooling and servicing agreements preclude modification, and manufactured housing loans with title/chattel issues that exclude them from HAMP. 2 Right Party Contact (RPC) is achieved when a servicer has successfully communicated directly with the homeowner obligated under the mortgage about resolution of their delinquency in accordance with program guidelines. The RPC ratio reflects the share of homeowners with which the servicer has established RPC as a percent of HAMP eligible loans, excluding homeowners where RPC or HAMP evaluation is no longer needed. 3 HAMP evaluations complete ratio reflects the share of homeowners who have been evaluated for HAMP as a percent of HAMP eligible loans, excluding homeowners where RPC or HAMP evaluation is no longer needed. Evaluated homeowners include those offered a trial plan, those that are denied or did not accept a trial plan and homeowners that failed to submit a complete HAMP evaluation package by program-specified timelines. Source: Survey of 9 largest participating servicers as of April 30, 2012. 12 Making Home Affordable: Servicer Results Program Performance Report Through May 2012 Average Homeowner Delinquency at Trial Start1 Servicers are instructed to follow a series of steps in order to evaluate homeowners for HAMP, including: • Identifying and soliciting the homeowners in the early stages of delinquency; • Making reasonable efforts to establish right party contact with the homeowners; • Gathering required documentation once contact is established in order to evaluate the homeowners for a HAMP trial; and, • Communicating decisions to the homeowners. Effective 10/1/11, a new servicer compensation structure exists to encourage servicers to work with struggling homeowners in the early stages of delinquency with the highest incentives paid for permanent modifications completed when the homeowner is 120 days delinquent or less at the trial start. 250 Maximum servicer incentive is paid for converting a permanent modification that was 120 days delinquent or less at trial start. 200 Days 150 100 50 0 Bank of America CitiMortgage GMAC Homeward Residential JPMorgan Chase Ocwen OneWest SPS Wells Fargo 1 For all permanent modifications started, the average number of days delinquent as of the trial plan start date. Delinquency is calculated as the number of days between the homeowner's last paid installment before the trial plan and the first payment due date of the trial plan. 13 Making Home Affordable: Servicer Results Program Performance Report Through May 2012 Conversion Rate1 Following the implementation of verified income documentation in June 2010, rates of converting trial modifications into permanent modifications have risen substantially. Of eligible trials started on or after June 1, 2010, 86% have converted to permanent modification with an average trial length of 3.5 months. Of Trials Started Before 6/1/10: 43% Converted to Permanent Modification 0.3% Pending Processing or Decision Of Eligible Trials Started On/After 6/1/10: 86% Converted to Permanent Modification 4.0% Pending Processing or Decision 100% 89% 90% 84% 80% 80% Conversion Rate 90% 86% 83% 85% 90% 60% 40% 20% 0% Bank of America CitiMortgage GMAC Homeward Residential Average of Trials Started Before 6/1/10 (43%) JPMorgan Chase Ocwen OneWest SPS Wells Fargo Average of Trials Started On/After 6/1/10 (86%) 1 Per program guidelines, effective June 1, 2010 all trials must be started using verified income. Before June 1, 2010, some servicers initiated trials using stated income information. Chart depicts conversion rates as measured against trials eligible to convert – those three months in trial, or four months if the borrower was at risk of imminent default at trial modification start. Permanent modifications transferred among servicers are credited to the originating servicer. Trial modifications transferred are reflected in the current servicer’s population. 14 Making Home Affordable: Servicer Results Program Performance Report Through May 2012 Servicer Time to Resolve Non-GSE Escalations: Average Resolution Time by Quarter in Which Escalations were Resolved1 Servicers are required to resolve borrower inquiries and disputes that are escalated by the MHA Support Centers. Escalated cases include allegations that the servicer did not properly assess the homeowner according to program guidelines, inappropriately denied the homeowner for applicable MHA program(s), or initiated or continued inappropriate foreclosure actions. Effective February 1, 2011, the servicers are directed to review and resolve non-GSE escalated cases within 30 calendar days from receipt of the case by the escalating party. In the last two quarters, most of the nine largest servicers’ non-GSE resolved cases have an average resolution time below the 30 day target. Q3 2011 Q4 2011 Q1 2012 Current QTD 50 Target: 30 Calendar Days2 45 40 35 Days 30 25 20 15 10 5 0 Bank of America CitiMortgage Bank of America GSE Cases Resolved Cases3 Non-GSE Cases Active Cases Total Total GMAC Homeward Residential CitiMortgage GMAC JPMorgan Chase Homeward Residential JPMorgan Chase Ocwen Ocwen OneWest OneWest SPS SPS Wells Fargo Wells Fargo 5,923 814 325 34 1,860 171 466 4 1,382 6,782 12,705 202 568 1,382 21 496 821 26 923 957 41 3,009 4,869 65 1,426 1,597 26 621 1,087 4 216 220 2 2,529 3,911 158 1 Non-GSE escalations only; excludes cases escalated to the MHA Support Centers but not yet escalated to servicers. Average resolution time calculation excludes cases referred to servicers prior to February 1, 2011, 'Investor denial' cases referred to servicers between February 1, 2011 and November 1, 2011, cases involving bankruptcy, and cases that did not require servicer actions. 2 Target of 30 calendar days includes an estimated 5 days of processing by MHA Support Centers. 3 Resolved cases include all escalations resolved on or after February 1, 2011 through May 31, 2012 and exclude those that did not require servicer actions. Source: MHA Support Centers. 15 Making Home Affordable: Servicer Results Program Performance Report Through May 2012 Disposition Path Homeowners in Canceled HAMP Trial Modifications Survey Data Through April 2012 (Largest Servicers) Status of Homeowners Whose HAMP Trial Modification Was Canceled: Servicer Bank of America, NA Action Not Allowed – Action Bankruptcy Borrower Pending1 in Process Current Short Sale/ Total Alternative Payment Deed-in- Foreclosure Foreclosure (As of April Modification Plan2 Loan Payoff Lieu Starts Completions 2012) 10,832 7,198 17,072 66,757 2,029 5,545 21,589 22,858 27,797 181,677 603 6,215 7,614 28,585 1,971 5,043 5,922 5,319 10,359 71,631 1,019 495 1,684 5,659 88 642 1,231 1,625 2,234 14,677 156 84 193 2,639 68 411 381 674 213 4,819 JPMorgan Chase Bank NA 4,545 2,785 23,392 44,979 310 1,767 13,515 16,033 12,696 120,022 Ocwen Loan Services LLC 1,879 1,239 1,819 17,534 2,172 250 524 5,147 2,060 32,624 OneWest Bank 202 264 530 12,054 63 107 1,234 1,593 4,264 20,311 Select Portfolio Servicing 932 318 1,237 5,589 228 493 1,425 1,093 3,979 15,294 7,963 4,773 9,648 40,753 631 3,891 7,586 16,650 24,368 116,263 28,131 23,371 63,189 224,549 7,560 18,149 53,407 70,992 87,970 577,318 4.9% 4.0% 10.9% 38.9% 1.3% 3.1% 9.3% 12.3% 15.2% 100.0% CitiMortgage Inc. GMAC Mortgage, LLC Homeward Residential Wells Fargo Bank NA TOTAL (These Largest Servicers) The most common causes of trial cancellations from all servicers are: • Insufficient documentation • Trial plan payment default • Ineligible borrower: first lien housing expense is already below 31% of household income Note: Data is as reported by servicers for actions completed through April 30, 2012. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. 1 Trial loans that have been canceled, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. Note: Excludes cancellations pending data corrections and loans otherwise removed from servicing portfolios. See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 16 Making Home Affordable: Servicer Results Program Performance Report Through May 2012 Disposition Path Homeowners Not Accepted for HAMP Trial Modifications Survey Data Through April 2012 (Largest Servicers) Status of Homeowners Not Accepted for a HAMP Trial Modification: Servicer Action Pending1 Action Not Allowed – Bankruptcy Borrower in Process Current Short Sale/ Total Alternative Payment Deed-in- Foreclosure Foreclosure (As of April Modification Plan2 Loan Payoff Lieu Starts Completions 2012) Bank of America, NA 32,094 17,776 94,822 160,176 9,993 14,767 48,172 63,930 57,093 498,823 CitiMortgage Inc. 2,520 14,845 29,551 59,832 7,723 19,023 18,680 16,729 20,327 189,230 GMAC Mortgage, LLC 13,044 6,643 54,004 41,245 1,342 8,690 11,228 16,806 19,029 172,031 Homeward Residential 2,779 1,891 16,715 44,267 1,352 3,926 3,322 10,016 2,295 86,563 JPMorgan Chase Bank NA 23,288 12,379 161,936 136,761 2,155 49,509 58,573 61,351 30,008 535,960 Ocwen Loan Services LLC 14,986 7,112 28,333 94,872 12,084 3,919 4,049 20,461 12,690 198,506 OneWest Bank 5,010 2,439 28,170 33,571 925 2,751 5,930 8,410 12,272 99,478 Select Portfolio Servicing 2,272 450 3,459 6,654 341 499 1,865 1,518 2,640 19,698 Wells Fargo Bank NA 24,254 8,724 50,278 48,242 1,651 13,657 27,642 25,532 30,162 230,142 120,247 72,259 467,268 625,620 37,566 116,741 179,461 224,753 186,516 2,030,431 5.9% 3.6% 23.0% 30.8% 1.9% 5.7% 8.8% 11.1% 9.2% 100% TOTAL (These Largest Servicers) Note: Data is as reported by servicers for actions completed through April 30, 2012. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. 1 Homeowners who were not approved for a HAMP trial modification, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. Note: Excludes loans removed from servicing portfolios. See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. The most common causes of trials not accepted from all servicers are: • Insufficient documentation • Ineligible borrower: first lien housing expense is already below 31% of household income • Offer Not Accepted by Borrower/Request Withdrawn 17 Making Home Affordable Program Performance Report Through May 2012 Appendix A1: Non-GSE Participants in HAMP Servicers participating in the HAMP First Lien Modification Program may also offer additional support for homeowners, including Home Affordable Foreclosure Alternatives (HAFA), a forbearance for unemployed borrowers through the Unemployment Program (UP), and Principal Reduction Alternative (PRA). Effective October 3, 2010, the ability to make new financial commitments under the Troubled Asset Relief Program (TARP) terminated, and consequently no new Servicer Participation Agreements may be executed. In addition, effective June 25, 2010, no new housing programs may be created under TARP. Allstate Mortgage Loans & Investments, Inc. AMS Servicing, LLC Aurora Loan Services, LLC Bank of America, N.A.1 Bank United Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage Central Florida Educators Federal Credit Union CitiMortgage, Inc. Citizens 1st National Bank Community Bank & Trust Company Community Credit Union of Florida CUC Mortgage Corporation DuPage Credit Union Fay Servicing, LLC Fidelity Homestead Savings Bank First Bank First Financial Bank, N.A. Franklin Credit Management Corporation Franklin Savings Fresno County Federal Credit Union Glass City Federal Credit Union GMAC Mortgage, LLC Great Lakes Credit Union Greater Nevada Mortgage Services Green Tree Servicing LLC Hartford Savings Bank Hillsdale County National Bank HomEq Servicing HomeStar Bank & Financial Services Homeward Residential2 Horicon Bank Horizon Bank, NA IBM Southeast Employees' Federal Credit Union IC Federal Credit Union Idaho Housing and Finance Association iServe Residential Lending LLC iServe Servicing Inc. JPMorgan Chase Bank, NA3 Lake City Bank Lake National Bank Liberty Bank and Trust Co. Los Alamos National Bank Magna Bank Marix Servicing, LLC Midland Mortgage Company Midwest Community Bank Mission Federal Credit Union Mortgage Center, LLC Nationstar Mortgage LLC Navy Federal Credit Union Ocwen Loan Servicing, LLC4 OneWest Bank ORNL Federal Credit Union Park View Federal Savings Bank Pathfinder Bank PennyMac Loan Services, LLC PNC Bank, National Association PNC Mortgage5 Purdue Employees Federal Credit Union QLending, Inc. Quantum Servicing Corporation Residential Credit Solutions RG Mortgage Corporation RoundPoint Mortgage Servicing Corporation Saxon Mortgage Services, Inc. Schools Financial Credit Union Select Portfolio Servicing Servis One Inc., dba BSI Financial Services, Inc. ShoreBank Silver State Schools Credit Union Specialized Loan Servicing, LLC Sterling Savings Bank Suburban Mortgage Company of New Mexico Technology Credit Union The Golden 1 Credit Union U.S. Bank National Association United Bank United Bank Mortgage Corporation Vantium Capital, Inc. Vist Financial Corp. Wealthbridge Mortgage Corp. Wells Fargo Bank, NA6 Yadkin Valley Bank 1 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 2 Formerly American Home Mortgage Servicing, Inc. 3 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage Corporation. 4 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 5 Formerly National City Bank. 6 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB. 18 Making Home Affordable Program Performance Report Through May 2012 Appendix A2: Participants in Additional Making Home Affordable Programs Second Lien Modification Program (2MP) Bank of America, NA1 Bayview Loan Servicing, LLC CitiMortgage, Inc. Community Credit Union of Florida GMAC Mortgage, LLC Green Tree Servicing LLC iServe Residential Lending, LLC iServe Servicing, Inc. JPMorgan Chase Bank, NA2 Nationstar Mortgage LLC OneWest Bank PennyMac Loan Services, LLC PNC Bank, National Association PNC Mortgage 3 Residential Credit Solutions Servis One Inc., dba BSI Financial Services, Inc. Wells Fargo Bank, NA 4 FHA First Lien Program (Treasury FHA-HAMP) Amarillo National Bank American Financial Resources Inc. Aurora Financial Group, Inc. Aurora Loan Services, LLC Banco Popular de Puerto Rico Bank of America, NA1 Capital International Financial, Inc. CitiMortgage, Inc. CU Mortgage Services, Inc. First Federal Bank of Florida First Mortgage Corporation Franklin Savings Gateway Mortgage Group, LLC GMAC Mortgage, LLC. Green Tree Servicing LLC Guaranty Bank iServe Residential Lending, LLC iServe Servicing, Inc. James B. Nutter & Company JPMorgan Chase Bank,NA2 M&T Bank Marix Servicing, LLC Marsh Associates, Inc. Midland Mortgage Company Nationstar Mortgage LLC Ocwen Loan Servicing, LLC PennyMac Loan Services, LLC PNC Mortgage 3 RBC Bank (USA) Residential Credit Solutions Saxon Mortgage Services, Inc. Schmidt Mortgage Company Select Portfolio Servicing Servis One Inc., dba BSI Financial Services, Inc. Stockman Bank of Montana Wells Fargo Bank, NA 4 Weststar Mortgage, Inc. FHA Second Lien Program (FHA 2LP) Bank of America, NA1 Bayview Loan Servicing, LLC CitiMortgage, Inc. Flagstar Capital Markets Corporation GMAC Mortgage, LLC. Green Tree Servicing LLC JPMorgan Chase Bank, NA2 Nationstar Mortgage LLC PNC Bank, National Association PNC Mortgage 3 Residential Credit Solutions Saxon Mortgage Services, Inc. Select Portfolio Servicing Wells Fargo Bank, NA 4 Rural Housing Service Modification Program (RD-HAMP) Banco Popular de Puerto Rico Bank of America, N.A. 1 Horicon Bank JPMorgan Chase Bank, NA 2 Magna Bank Marix Servicing, LLC Midland Mortgage Company Nationstar Mortgage LLC Wells Fargo Bank, NA 4 1 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 2 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage Corporation. 3 Formerly National City Bank. 4 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage FSB. 19
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