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Making Home Affordable Program
Servicer Performance Report Through December 2009

Overview of Administration Housing Stability Initiatives
Initiatives to Support Access to Affordable Mortgage
Credit and Housing
Lower Mortgage Rates and Access to Credit:
• Continued financial support to maintain affordable
mortgage rates through the Government Sponsored
Enterprises (GSEs)
• Interest rates down a full percentage point over the past
year. Every 1% reduction in interest rate saves a
borrower a median of $1500 annually in mortgage
payments.
• Access to sustainable mortgages through the Federal
Housing Administration (FHA).
State and Local Housing Initiatives:
• Access for Housing Finance Agencies to provide
mortgages to first-time homebuyers, refinance
opportunities for at-risk borrowers, and affordable rental
housing.
Tax Credits for Housing:
• Homebuyer credit to help homebuyers buy new homes.
• Low-Income Housing Tax Credit (LIHTC) programs to
support affordable rental housing.

Initiatives to Prevent Avoidable Foreclosures and
Stabilize Neighborhoods
Making Home Affordable – Modifications:
• Goal of offering 3-4 million homeowners lower mortgage
payments through a modification through 2012.
• Over 900,000 homeowners have started trial
modifications and over 1 million offers for trial
modifications have been extended to borrowers.
• Homeowners in permanent modifications are saving a
median of over $500 per month on mortgage payments.
In aggregate, homeowners have saved over $1.5 billion
through modifications.
Making Home Affordable – Refinancing:
• Refinancing flexibility and low mortgage rates, which
have allowed over 3.8 million borrowers to refinance,
saving an estimated $150 per month on average and
more than $6.8 billion in total over the first year.
Neighborhood Stabilization and Community
Development Programs:
• Support for the hardest hit communities to help stabilize
neighborhoods.

1

Making Home Affordable Program
Servicer Performance Report Through December 2009

Housing Inventory
14

20
18
16
14
12
10
8
6
4
2
0

12
10

Months

Percent

Mortgage Rates

Conventional 30‐year
Fixed Rate

Months' supply of existing homes
at the current sales pace

8
6
4
2

10‐year Treasury Rate

Months' supply of new homes at
the current sales pace

0
1999

1975 1978 1981 1984 1987 1990 1993 1996 1999 2002 2005 2008
Source: Federal Reserve.

2005

2008

Source: National Association of Realtors.

Home Prices

New and Existing Home Sales

Index: Jan 2000 = 100

Sales of existing homes
(right axis)

1,600

230
210
190
170
150
130
110
90
70
50
1999

2002

FHFA
purchase‐only
index

Loan Performance
National Home Price
Index

Thousands

Case/Shiller 20‐
city composite

7,000

1,400

6,000

1,200

5,000

1,000

4,000

800

Sales of new homes
(left axis)

600

3,000

400

2,000

200

1,000
0

0
2002

2005

Sources: S&P/Case-Shiller Home Price Index; LP/Haver Analytics; FHFA.

Note: Shaded areas indicate recessions.

2008

1999

2002

2005

2008

Source: National Association of Realtors, Census Bureau.

2

Making Home Affordable Program
Servicer Performance Report Through December 2009

HAMP Trials Started
(Cumulative, by Month)

Home Affordable Modification Program (HAMP)
Snapshot through December 2009

1,000,000

Number of Trial Period Plan Offers Extended to Borrowers
(Cumulative) 1

1,164,507

902,620

900,000

804,625

800,000

All HAMP Trials Started Since Program Inception2

902,620

All Active Modifications (Trial and Permanent)

853,696

Active Trial

Modifications2

787,231

698,481

700,000
600,000

545,408

500,000

413,391
400,000

Permanent Modifications3

66,465

Permanent Modifications Pending Borrower Acceptance4

46,056

200,000
100,000

Total Permanent Modifications Approved by Servicers5

269,955

300,000

112,521

152,965
54,161

0
1 Source:

Survey data provided by servicers.
reported by the HAMP system of record.
permanent modifications as reported by servicers into the HAMP system of record.
4 As reported by servicers in Treasury’s Conversion Campaign. Pending permanent modifications are those pending final signature of the
borrower plus completed modifications not yet in the HAMP system of record. While pending, modifications are reflected in the count of
active trials.
5 Permanent modifications in the HAMP system of record and pending modifications as reported by servicers in Treasury’s Conversion
Campaign. Pending permanent modifications are those pending final signature of the borrower plus completed modifications not yet in the
HAMP system of record. While pending, modifications are reflected in the count of active trials.

May and
Prior

2 As

June

July

August

September

October

November

December

3 Active

HAMP Program Highlights
ƒ Approximately 89% of eligible mortgage debt outstanding is covered
by HAMP participating servicers.

Source: All trial modifications started by month first payment posted; based on numbers reported by servicers to the HAMP system of record.

HAMP Trial Plans Offered to Borrowers
(Cumulative, by Month)
1,400,000

1,164,507

1,200,000

ƒ During the 4th quarter, the number of servicers who have signed
servicer participation agreements to modify loans under HAMP rose
from 63 to 102. In addition, approximately 2,300 lenders service loans
owned or guaranteed by Fannie Mae or Freddie Mac. These
servicers are automatically eligible to participate in HAMP.
ƒ In the 4th quarter, the volume of active trial and permanent
modifications rose by more than 75% from the 3rd quarter.
ƒ The December Conversion Campaign resulted in an increase in the
number of permanent modifications of more than 100%. In addition,
more than 46,000 offers for permanent modifications have been sent
to borrowers and will be reported to the HAMP system of record once
they have been signed and returned to the servicer.
Additional information on HAMP can be found on MakingHomeAffordable.gov
or by calling the Homeowner’s HOPE Hotline at 1-888-995-HOPE (4673).

1,032,837
919,965

1,000,000

757,955

800,000

571,354

600,000

406,542
400,000

242,366
200,000

105,806

0
May and
Prior

June

July

August

September

October

Source: Survey data provided by servicers. September data includes October 1. October data is 10/2 through 10/29.
November data is through Nov. 26.

November

December

3

Making Home Affordable Program
Servicer Performance Report Through December 2009

Predominant Hardship Reasons for Permanent Modifications

• Borrowers in active trial and permanent modifications
have saved more than $1.5 billion through HAMP
modifications.

Curtailment of
Income 1

• Loss of income is the primary borrower hardship.

51.8%

Excessive
Obligation

11.2%

Permanent Modifications by Waterfall Step:
Unemployment

Interest Rate Reduction

100%

Term Extension

43.2%

Principal Forbearance

26.6%

5.6%

Illness of Principal
Borrower

2.7%

0%

10%

20%

30%

40%

50%

60%

1 Curtailment of income refers to borrowers who are employed but have faced a reduction in hours and/or wages.
Note: Does not include 19.3% of permanent modifications reported as Other.

Select Median Characteristics of Permanent Modifications
Before
Modification

After
Modification

Decrease

Front-End Debt-to-Income Ratio1

45.0%

31.0%

‐14.1 pct pts

Back-End Debt-to-Income Ratio2

72.2%

55.1%

‐14.7 pct pts

$1,418.93

$829.96

‐$516.14

Loan Characteristic

Median Monthly Payment3
1

Ratio of housing expenses (principal, interest, taxes, insurance and homeowners association and/or condo fees) to
monthly gross income. Decrease cited is median decrease.
2 Ratio of total monthly debt payments (including mortgage principal and interest, taxes, insurance, homeowners
association and/or condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and
investment property payments) to monthly gross income. Decrease cited is median decrease.
3 Decrease cited is median decrease.

4

Making Home Affordable Program
Servicer Performance Report Through December 2009

HAMP Modification Activity by Servicer
Estimated
Eligible 60+ Day
Delinquency1

Trial Plan
Offers
Extended

All HAMP
Trials
Started

American Home Mortgage
Servicing Inc

124,262

14,243

10,918

Aurora Loan Services, LLC4

78,225

Servicer

Bank of America,

NA5

Active Trial
Permanent
Modifications 2 Modifications2

10,658

Permanent
Modifications
Pending3

232

Active Trials +
Permanents as
Share of Eligible
60+ Day
Delinquencies

41,259

36,618

21,912

4,682

2,737

292,305

206,775

200,287

3,183

959

685

683

2

13%

Bayview Loan Servicing, LLC
Carrington Mortgage Services
LLC

10,183

4,170

3,653

3,398

106

34%

CCO Mortgage

5,304

9,178

19%

18,937

2,598

1,507

899

608

36%

Select Portfolio

35%
34%

8%
Wells Fargo

1,474

1,132

1,127

5

241,981

139,812

119,097

107,999

4,999

9,557

32

0

0

0

69,281
10,927

42,411
4,838

32,159
3,455

20,672
3,268

9,872
87

6,968

47%
0%

2,733

44%
31%

41,817

2,630

1,753

1,662

0

424,965

210,553

156,359

146,828

7,139

Litton Loan Servicing LP

111,260

25,641

21,113

17,377

959

16%

49,026

21,902

14,588

12,176

1,277

27%

Nationstar Mortgage LLC
Ocwen Financial Corporation,
Inc.
OneWest Bank

112,846

41,950

24,284

23,012

PNC Mortgage8

41,136

19,413

13,237

12,153

Saxon Mortgage Services, Inc.

72,709

39,843

36,406

30,914

2,497

64,797

17,557

12,884

7,427

4%
5,518

36%

Bayview

21%
30%

63,690

46,918

29,280

17,399

4,675

35%

US Bank NA

28,524

10,103

7,404

6,984

418

26%

Bank United

Wachovia Mortgage, FSB9

82,990

9,199

2,437

2,046

344

725

3%

Wells Fargo Bank, NA

350,169

172,541

126,413

110,284

8,424

10,088

34%

Other SPA servicers10

20,463

2,156

1,414

928

457

39,049

27,138

9,880

902,620

787,231

66,465

1 Estimated eligible 60+ day delinquent mortgages as reported by servicers as of
November 30, 2009 include conventional loans:
ƒ in foreclosure and bankruptcy.
ƒ with a current unpaid principal balance less than $729,750 on a one-unit property,
$934,200 on a two-unit property, $1,129,250 on a three-unit property and
$1,403,400 on a four-unit property.
ƒ on a property that was owner-occupied at origination.
ƒ originated prior to January 1, 2009.

Estimated eligible 60+ day delinquent loans excludes:
ƒ FHA and VA loans.
ƒ loans that are current or less than 60 days delinquent, which may be eligible for
HAMP if a borrower is in imminent default.
Servicers enrolling after December 1 did not participate in the 60+ day delinquency
survey; their delinquency count is from the servicer registration form.
2 Active trial and permanent modifications as reported into the HAMP system of record
by servicers.

3 As

21%
20%
19%

46%

Select Portfolio Servicing

NA

21%

Bank of America
Litton

1,164,507

26%

OneWest

61

272,365

27%

US Bank

1,226

3,356,844

30%

Nationstar

Ocwen

5,853

31%

PNC Mortgage

20%

2,256

34%

Green Tree

CCO

5,332

34%

21%

HomEq Servicing

Total

44%

J.P. Morgan Chase

Aurora

J.P. Morgan Chase Bank, NA7

Other GSE Servicers11

46%

34%

5,422

Franklin Credit Management
Corporation
GMAC Mortgage, Inc.
Green Tree Servicing LLC

47%

Saxon
GMAC

1,046,008

CitiMortgage,

CitiMortgage

9%

Bank United

Inc. 6

Active Modifications as a Share of Estimated
Eligible 60+ Day Delinquencies

7%

16%
13%

American Home

9%

Carrington

25%

reported by servicers targeted in Treasury’s Conversion Campaign. Includes
permanent modifications pending final signature of the borrower plus completed
modifications not yet reported into the HAMP system of record. While pending,
modifications are reflected in the count of active trials.
4 Aurora Loan Services, LLC includes Aurora Financial Group.
5 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP,
Home Loan Services and Wilshire Credit Corporation.
6 CitiMortgage, Inc. includes CitiMortgage, Inc. Master Servicing Division.
7 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.
8 Formerly National City Bank.
9 Wachovia Mortgage FSB includes Wachovia Bank NA.
10 Other SPA servicers are entities with less than 5,000 estimated eligible 60+ day
delinquencies that have signed participation agreements with Treasury and Fannie
Mae. A list of those servicers is available online at
http://www.makinghomeaffordable.gov/contact_servicer.html
11 Includes servicers of loans owned or guaranteed by Fannie Mae and Freddie Mac.

November

8%

14%
46,056

October

1

HomEq

December

4%

Wachovia

3%
0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

% of Eligible 60+ Day Loans in Active Trial
1 Bank United began participation on October 23, 2009.
Note: Includes active trial and permanent modifications. Servicer combinations
are the same as the table at left.
October trials as a share of 60+ day delinquencies on September 30, 2009.
November trials as a share of 60+ day delinquencies on October 31, 2009.
December trials as a share of 60+ day delinquencies on November 30, 2009.

5

Making Home Affordable Program
Servicer Performance Report Through December 2009

HAMP Activity by State

HAMP Activity by State

Permanent
Modifications
34

Total
493

State

AK

Active
Trials
459

AL

5,521

435

State

MT

Active
Trials
1,052

Permanent
Modifications
88

Total
1,140

5,956

NE

1,291

116

1,407

AR

2,182

228

2,410

NC

16,401

1,535

17,936

AZ

38,989

4,137

43,126

ND

190

15

205

CA

158,935

13,353

172,288

NH

3,498

351

3,849

CO

11,170

1,072

12,242

NJ

26,490

2,027

28,517

CT

10,063

802

10,865

NM

2,806

239

3,045

DC

1,428

105

1,533

NV

20,597

1,942

22,539

DE

2,560

250

2,810

NY

36,308

1,974

38,282

FL

96,703

8,405

105,108

OH

17,489

1,477

18,966

5,001 – 10,000

GA

31,147

2,627

33,774

OK

2,530

178

2,708

10,001 – 20,000

HI

2,714

240

2,954

OR

8,888

875

9,763

IA

2,554

174

2,728

PA

18,459

1,388

19,847

ID

3,167

308

3,475

RI

3,694

338

4,032

IL

41,793

3,149

44,942

SC

8,636

699

9,335

IN

8,821

718

9,539

SD

376

30

406

KS

2,428

172

2,600

TN

8,997

752

9,749

KY

3,479

258

3,737

TX

27,092

1,485

28,577

LA

4,990

289

5,279

UT

6,599

637

7,236

MA

17,817

1,619

19,436

VA

19,791

1,898

21,689

MD

25,847

2,270

28,117

VT

571

53

624

ME

2,120

190

2,310

WA

15,455

1,515

16,970

MI

26,777

2,326

29,103

WI

7,873

767

8,640

MN

14,813

1,527

16,340

WV

1,372

120

1,492

MO

9,980

668

10,648

WY

423

43

466

MS

3,210

307

3,517

Other*

611

222

833

* Includes Guam, Puerto Rico and the U.S. Virgin Islands.
Note: Figures include active trial and permanent modifications. They do not include
113 loans that did not have identifiable state data.

HAMP Modifications
5,000 and lower

20,001 – 35,000
35,001 and higher
Note: Includes active trial and permanent modifications from the official HAMP system of record.

Mortgage Delinquency Rates by State

60+ Day Delinquency Rate
5.0% and lower
5.01% - 10.0%
10.01% - 12.5%
12.51% and higher
Source: Mortgage Bankers Association. Data is as of 3rd Quarter 2009.

6

Making Home Affordable Program
Servicer Performance Report Through December 2009

15 Metropolitan Areas With Highest HAMP Activity

Metropolitan Statistical Area

New York-Northern New
Jersey-Long Island, NY-NJ-PA
Los Angeles-Long Beach-Santa
Ana, CA
Chicago-Naperville-Joliet,
IL-IN-WI
Miami-Fort LauderdalePompano Beach, FL
Riverside-San BernardinoOntario, CA
Phoenix-Mesa-Scottsdale, AZ

Active
Trials

Total
Permanent
HAMP
Modifications Activity

HAMP Modifications by Investor Type (20 Largest Servicers)
% of All
HAMP
Activity

48,692

3,056

51,748

6.1%

45,945

3,469

49,414

5.8%

40,291

3,036

43,327

5.1%

37,261

2,987

40,248

4.7%

36,671

3,383

40,054

4.7%

32,075

3,453

35,528

4.2%

2,446

29,647

3.5%

2,165

27,272

3.2%

Washington-ArlingtonAlexandria,
27,201
DC-VA-MD-WV
Atlanta-Sandy Springs-Marietta,
25,107
GA
Las Vegas-Paradise, NV

17,187

1,531

18,718

2.2%

Detroit-Warren-Livonia, MI

16,687

1,336

18,023

2.1%

Orlando-Kissimmee, FL

15,516

1,400

16,916

2.0%

13,994

1,125

15,119

1.8%

12,596

1,184

13,780

1.6%

12,136

1,237

13,373

1.6%

12,044

1,159

13,203

1.5%

Philadelphia-CamdenWilmington, PA-NJ-DE-MD
Boston-Cambridge-Quincy,
MA-NH
Minneapolis-St. PaulBloomington, MN-WI
Tampa-St. PetersburgClearwater, FL

Servicer

GSE

Private Portfolio

Total

Bank of America, NA1
JP Morgan Chase NA2
Wells Fargo Bank, NA
CitiMortgage, Inc.
Saxon Mortgage Services Inc.
GMAC Mortgage, Inc.
Aurora Loan Services, LLC
OneWest Bank

128,699
68,140
90,757
74,098
1,206
17,089
15,647
14,937

65,404
63,956
22,910
7,252
31,882
13,455
10,639
8,012

9,367
21,871
5,041
31,648
323
0
308
1,289

203,470
153,967
118,708
112,998
33,411
30,544
26,594
24,238

Select Portfolio Servicing
Litton Loan Servicing LP3
Nationstar Mortgage LLC
Ocwen Financial Corporation, Inc.
PNC Mortgage4
American Home Mortgage
Servicing Inc
US Bank NA
Bayview Loan Servicing, LLC
Green Tree Servicing LLC
Wachovia Mortgage, FSB5
HomEq
Carrington Mortgage Services
LLC
Remainder of HAMP Servicers
Total

522
2,228
8,845
2,508
10,868

19,118
15,443
4,485
10,231
7

2,434
665
123
20
1,339

22,074
18,336
13,453
12,759
12,214

723
6,041
0
3,156
1,500
0

10,167
7
3,461
190
97
1,662

0
1,354
43
9
793
0

10,890
7,402
3,504
3,355
2,390
1,662

0
38,454
485,418

1,507
14
289,899

0
1,752
78,379

1,507
40,220
853,696

1 Bank

of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home Loans Services and
Wilshire Credit Corporation.
Morgan Chase Bank, NA includes EMC Mortgage Corporation.
3 Loans previously reported as portfolio have been restated as private per supplemental guidance from Treasury.
4 Formerly National City Bank.
5 Wachovia Mortgage FSB includes Wachovia Bank NA.
2 J.P.

Note: Figures reflect active trials and permanent modifications.

Note: Figures include active trial and permanent modifications.
A complete list of HAMP activity for all MSAs is available at
http://www.financialstability.gov/docs/press/MSA%20Data%20December.pdf

7