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Making Home Affordable Program
Servicer Performance Report Through November 2009

Overview of Administration Housing Stability Initiatives
Initiatives to Support Access to Affordable Mortgage
Credit and Housing
Lower Mortgage Rates and Access to Credit:
• Continued financial support to maintain affordable
mortgage rates through the Government Sponsored
Enterprises (GSEs)
• Access to sustainable mortgages through the Federal
Housing Administration (FHA)
State and Local Housing Initiatives:
• Access for Housing Finance Agencies (HFAs) to provide
mortgages to first-time homebuyers, refinancing
opportunities to at-risk borrowers, and help in developing
affordable rental housing
Tax Credits for Housing:
• First-time homebuyer credit to help more homebuyers
buy a new home
• Low-Income Housing Tax Credit (LIHTC) programs to
support affordable rental housing

Initiatives to Prevent Avoidable Foreclosures and
Stabilize Neighborhoods
Making Home Affordable – Modifications:
• Goal of offering 3-4 million homeowners lower mortgage
payments through a modification over three years
Making Home Affordable – Refinancing:
• Refinancing flexibility and low mortgage rates, which
have allowed over 3 million borrowers to refinance,
saving an estimated $150 per month on average and
more than $6 billion dollars in total over the first year
Hope for Homeowners:
• Sustainable refinancing opportunity for some
homeowners to restore equity as integrated component
of MHA
Neighborhood Stabilization and Community
Development Programs:
• Support for the hardest hit communities to help stabilize
neighborhoods

1

Making Home Affordable Program
Servicer Performance Report Through November 2009

Housing Inventory
14

20
18
16
14
12
10
8
6
4
2
0

12
10
Conventional 30‐year
Fixed Rate

Months

Percent

Mortgage Rates

Months' supply of existing
homes at the current sales pace

8
6
4

10‐year Treasury Rate

2

Months' supply of new homes at
the current sales pace

0
1999

1975 1978 1981 1984 1987 1990 1993 1996 1999 2002 2005 2008
Source: Federal Reserve.

2005

2008

Source: National Association of Realtors.

Home Prices

New and Existing Home Sales

Index: Jan 2000 = 100

Sales of existing homes
(right axis)

1,600

230
210
190
170
150
130
110
90
70
50
1999

2002

FHFA
purchase‐only
index

Loan Performance
National Home Price
Index

Thousands

Case/Shiller 20‐
city composite

7,000

1,400

6,000

1,200

5,000

1,000

4,000

800

Sales of new homes
(left axis)

600

3,000

400

2,000

200

1,000
0

0
2002

2005

Sources: S&P/Case-Shiller Home Price Index; LP/Haver Analytics; FHFA.

Note: Shaded areas indicate recessions.

2008

1999

2002

2005

2008

Source: National Association of Realtors, Census Bureau.

2

Making Home Affordable Program
Servicer Performance Report Through November 2009

HAMP Active Trial and Permanent Modifications
(Cumulative, by Month)

Home Affordable Modification Program (HAMP)
Snapshot through November 2009

800,000

Number of Requests for Financial Information
Sent to Borrowers (Cumulative) 1

3,137,548

Number of Trial Period Plan Offers Extended to
Borrowers (Cumulative) 1

1,032,837

All HAMP Trials Started Since Program

Inception2

487,081

500,000

759,058

386,865
400,000

728,408

300,000

Number of Active Trial Modifications2

697,026

200,000

Number of Permanent Modifications3

31,382

100,000

2 As

650,994

600,000

All Active Modifications (Trial and Permanent)

1 Source:

728,408

700,000

Survey data provided by servicers. November data is through Nov. 26.

253,673
143,276
50,130

0

May and
Prior

reported by the HAMP system of record.

3 Active

permanent modifications as reported by servicers into the HAMP system of record.
Includes 16,261 permanent modifications receiving incentive payments to servicers in November.

HAMP Program Highlights
ƒ Approximately 85% of eligible mortgage debt outstanding
is covered by HAMP participating servicers.
ƒ 78 servicers have signed servicer participation
agreements to modify loans under HAMP. These
participants service loans owned or guaranteed by Fannie
Mae or Freddie Mac, loans held in portfolio, or loans
serviced on behalf of other investors.
ƒ Approximately 2,300 lenders service loans owned or
guaranteed by Fannie Mae or Freddie Mac. These
servicers are automatically eligible to participate in HAMP.
ƒ The Administration has launched a month-long conversion
campaign to ensure that servicers increase focus on the
hundreds of thousands of borrowers eligible to move from
the trial to the permanent modification phase at the end of
December.
Additional information on HAMP can be found on MakingHomeAffordable.gov
or by calling the Homeowner’s HOPE Hotline at 1-888-995-HOPE (4673).

June

July

August

September

October

November

Source: Active trial and permanent modifications as of November 30; based on numbers reported by servicers to the HAMP system of record.

HAMP Trial Plans Offered to Borrowers
(Cumulative, by Month)
1,200,000

1,032,837
1,000,000

919,965
757,955

800,000

571,354

600,000

406,542
400,000

242,366
200,000

105,806

0

May

June

July

August

September

Source: Survey data provided by servicers. September data includes October 1. October data is 10/2 through 10/29.
November data is through Nov. 26.

October

November

3

Making Home Affordable Program
Servicer Performance Report Through November 2009

HAMP Modification Activity by Servicer

Servicer

Participation
Date

Estimated
Eligible 60+ Day
Delinquency1

Trial Plan
Offers
Extended

All HAMP
Trials
Started

Active Trial
Modifications 2

Active Trials +
Permanents as
Share of Eligible
Permanent
60+ Day
Modifications2 Delinquencies

American Home Mortgage
Servicing Inc

7/22/09

120,787

12,621

7,642

7,430

201

6%

Aurora Loan Services, LLC3

5/1/09

75,829

38,110

32,794

21,717

3,622

33%

4/17/09

1,018,192

244,139

158,462

156,864

98

10/23/09

5,102

672

0

0

0

0%

Bayview Loan Servicing, LLC

7/1/09

9,908

3,638

2,995

2,884

50

30%

Carrington Mortgage Services LLC

4/27/09

18,413

2,298

1,491

1,198

293

8%

Bank of America,

NA4

Bank United

Trial Modification Tracker: Active Modifications as a
Share of Estimated Eligible 60+ Day Delinquencies
Saxon

44%

CitiMortgage

43%

GMAC

39%

Aurora

15%

33%

Select Portfolio

32%

J.P. Morgan Chase

31%

Wells Fargo

CCO Mortgage

6/17/09

5,173

1,353

789

789

0

15%

CitiMortgage, Inc. 5
Franklin Credit Management
Corporation

4/13/09

233,924

127,594

103,478

100,126

271

43%

9/11/09

9,612

0

0

0

0

0%

GMAC Mortgage, Inc.

4/13/09

67,539

39,657

28,275

19,559

7,111

39%

Nationstar

Green Tree Servicing LLC

4/24/09

4,072

1,154

754

692

2

17%

PNC Mortgage

Bayview

30%

US Bank

HomEq Servicing

8/5/09

40,969

1,987

657

657

0

2%

J.P. Morgan Chase Bank, NA6

4/13/09

448,815

199,033

143,027

136,686

4,302

31%

Litton Loan Servicing LP

8/12/09

109,614

22,702

16,909

16,870

39

15%

MorEquity, Inc.

7/17/09

2,283

392

49

49

0

2%

Nationstar Mortgage LLC

5/28/09

Ocwen Financial Corporation, Inc.
OneWest Bank

47,566

22,251

4/16/09

66,351

15,961

8/28/09

111,674

35,313

11,717

11,286

358

24%

9,783

5,515

4,252

15%

19,623

19,623

0

18%

PNC Mortgage7

6/26/09

45,240

17,526

10,591

9,902

18

22%

Residential Credit Solutions

6/12/09

2,189

399

368

270

98

17%

RG Mortgage Corporation

6/17/09

3,223

348

90

67

23

3%

Saxon Mortgage Services, Inc.

4/13/09

80,309

39,145

35,608

35,565

42

44%

42,244

26,806

19,552

218

32%

9,084

6,518

6,480

38

25%

American Home

82,457

6,542

2,371

1,980

351

3%

334,949

148,240

104,808

96,137

3,537

30%

Other SPA servicers9

--

4,779

434

432

251

167

8%

Other GSE Servicers10

--

262,842

NA

33,021

24,877

6,291

NA

3,299,780

1,032,837

1 Estimated eligible 60+ day delinquent mortgages as reported by servicers as of October 31,
2009 include loans:
ƒ in foreclosure and bankruptcy.
ƒ with a current unpaid principal balance less than $729,750 on a one-unit property,
$934,200 on a two-unit property, $1,129,250 on a three-unit property and $1,403,400 on
a four-unit property.
ƒ on a property that was owner-occupied at origination.
ƒ originated prior to January 1, 2009.

Estimated eligible 60+ day delinquent loans excludes:
ƒ FHA and VA loans.
ƒ loans that are current or less than 60 days delinquent, which may be eligible for HAMP if
a borrower is in imminent default.
Servicers enrolling after November 1 did not participate in the 60+ day delinquency survey.
2 Active trial and permanent modifications as reported into the HAMP system of record by
servicers.
3 Aurora Loan Services, LLC includes Aurora Financial Group.
4 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home
Loans Services and Wilshire Credit Corporation.
5 CitiMortgage, Inc. includes CitiMortgage, Inc. Master Servicing Division.
6 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.

759,058

697,026

31,382

15%
15%
8%
6%

Wachovia

3%

RG Mortgage

3%

HomEq

24%

November

15%

Ocwen

26,354

October

15%

Litton

61,615

September

17%

Bank of America

9/9/09
7/1/09

17%

CCO

4/13/09

4/13/09

18%

Residential Credit

US Bank NA
Wells Fargo Bank, NA

24%
22%

Green Tree

Select Portfolio Servicing
Wachovia Mortgage, FSB8

25%

OneWest

Carrington

Total

30%

2%

7

Formerly National City Bank.
Wachovia Mortgage FSB includes Wachovia Bank NA.
9 Other SPA servicers are entities with less than 1,000 estimated eligible 60+ day delinquencies
that have signed participation agreements with Treasury and Fannie Mae. Those servicers
are: Allstate Mortgage Loans and Investments; AMS Servicing, LLC; Bay Federal Credit
Union; Central Florida Educators Federal Credit Union; Central Jersey Federal Credit Union;
Citizens First Wholesale Mortgage Company; CUC Mortgage Corp.; DuPage Credit Union;
Farmers State Bank; First Bank; First Federal Savings and Loan; First Keystone Bank; Glass
City Federal Credit Union; Great Lakes Credit Union; Harleysville National Bank & Trust;
Hillsdale County National Bank; Horicon Bank; IBM Southeast Employees’ Federal Credit
Union; IC Federal Credit Union; Lake City Bank; Lake National Bank; Los Alamos National
Bank; Marix Servicing LLC; Members Mortgage Company Inc.; Metropolitan National Bank;
Mission Federal Credit Union; Mortgage Center LLC; Mortgage Clearing Corp.; Oakland
Municipal Credit Union; ORNL Federal Credit Union; PennyMac Loan Services LLC; Purdue
Employees Federal Credit Union; Qlending Inc.; Quantum Servicing Corp.; Roundpoint
Mortgage Servicing Corp.; Schools Financial Credit Union; SEFCU; Servis One, Inc.; Shore
Bank; Stanford Federal Credit Union; Technology Credit Union; United Bank Mortgage
Corp.; Vantium Capital, Inc.; Wescom Central Credit Union; and Yadkin Valley Bank.
10 Includes approximately 2,300 participants that service loans owned or guaranteed by Fannie
Mae and Freddie Mac.

MorEquity

8

Bank United

2%
1

0%
0%

10%

20%

30%

40%

50%

% of Eligible 60+ Day Loans in Active Trial
1

Bank United began participation on October 23, 2009.
Note: Includes active trial and permanent modifications. Servicer combinations
are the same as the table at left.
September trials as a share of 60+ day delinquencies on August 31, 2009.
October trials as a share of 60+ day delinquencies on September 30, 2009.
November trials as a share of 60+ day delinquencies on October 31, 2009.

4

Making Home Affordable Program
Servicer Performance Report Through November 2009

HAMP Activity by State

HAMP Portfolio Composition (20 Largest Servicers)

State
Servicer

GSE

Private Portfolio

Total

Modifications

State

Modifications

5,086

Montana

982

Alaska

439

Nebraska

1,238

Arizona

37,208

Nevada

19,247

Arkansas

2,055

New Hampshire

3,301

California

148,350

New Jersey

24,299

Colorado

10,574

New Mexico

2,506

Connecticut

9,327

New York

32,305

Alabama

Bank of America, NA1

99,351

53,662

5,449

158,462

JP Morgan Chase NA2
CitiMortgage, Inc.
Wells Fargo Bank, NA
Saxon Mortgage Services Inc.
GMAC Mortgage, Inc.
Aurora Loan Services, LLC
Select Portfolio Servicing

61,321
67,538
81,003
1,117
15,624
19,413
622

60,893
6,557
0
34,137
12,651
13,013
23,358

20,813
29,383
23,805
354
0
368
2,826

143,027
103,478
104,808
35,608
28,275
32,794
26,806

OneWest Bank

12,981

5,757

885

19,623

Delaware

2,410

North Carolina

15,037

Litton Loan Servicing LP
Nationstar Mortgage LLC
PNC Mortgage3
Ocwen Financial Corporation,
Inc.
American Home Mortgage
Servicing Inc
US Bank NA
Bayview Loan Servicing, LLC
Wachovia Mortgage, FSB4
Carrington Mortgage Services
LLC
CCO Mortgage
Green Tree Servicing LLC
Remainder of HAMP Servicers
Total

2,607
7,346
9,546

0
4,206
6

14,302
165
1,039

16,909
11,717
10,591

District of
Columbia

1,304

North Dakota

182

Florida

90,575

Ohio

16,107

Georgia

28,305

Oklahoma

2,256

1 Bank

1,075

8,702

6

9,783

Hawaii

2,575

Oregon

8,241

643

6,999

0

7,642

Idaho

2,939

Pennsylvania

16,848

5,615
0
1,519

6
2,896
93

897
99
759

6,518
2,995
2,371

Illinois

37,552

Rhode Island

3,399

Indiana

8,224

South Carolina

7,940

0

1,491

0

1,491

Iowa

2,338

South Dakota

352

Kansas

2,181

Tennessee

8,492

Kentucky

3,240

Texas

23,963

Louisiana

4,496

Utah

6,073

Maine

1,985

Vermont

534

Maryland

23,930

Virginia

18,652

Massachusetts

16,401

Washington

14,193

Michigan

24,626

West Virginia

1,285

Minnesota

14,154

Wisconsin

7,421

Mississippi

3,050

Wyoming

383

Missouri

9,026

Other*

645

589
655
33,526
422,091

0
200
94
5
664
427
235,185 101,782

of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP,
Home Loans Services and Wilshire Credit Corporation.
2 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.
3 Formerly National City Bank.
4 Wachovia Mortgage FSB includes Wachovia Bank NA.

Note: Figures reflect all HAMP trials started.

789
754
34,617
759,058

* Includes Guam, Puerto Rico and the U.S. Virgin Islands.
Note: Figures include active trial and permanent modifications. They do not include
177 loans that did not have identifiable state data.

5

Making Home Affordable Program
Servicer Performance Report Through November 2009

15 Metropolitan Areas With Highest HAMP Activity
Metropolitan Statistical Area
New York-Northern New JerseyLong Island, NY-NJ-PA
Los Angeles-Long Beach-Santa
Ana, CA
Chicago-Naperville-Joliet,
IL-IN-WI
Miami-Fort Lauderdale-Pompano
Beach, FL
Riverside-San BernardinoOntario, CA

HAMP Activity by State

Modifications

% of Total

43,873

6.0%

42,777

5.9%

36,208

5.0%

34,860

4.8%

34,688

4.8%

30,830

4.2%

25,318

3.5%

22,893

3.1%

Las Vegas-Paradise, NV

16,003

2.2%

Detroit-Warren-Livonia, MI

15,237

2.1%

Orlando-Kissimmee, FL

14,609

2.0%

12,758

1.8%

11,627

1.6%

11,615

1.6%

11,334

1.6%

Phoenix-Mesa-Scottsdale, AZ
Washington-Arlington-Alexandria,
DC-VA-MD-WV
Atlanta-Sandy Springs-Marietta,
GA

Philadelphia-Camden-Wilmington,
PA-NJ-DE-MD
Minneapolis-St. PaulBloomington, MN-WI
Boston-Cambridge-Quincy,
MA-NH
Tampa-St. PetersburgClearwater, FL

HAMP Modifications
5,000 and lower
5,001 – 10,000
10,001 – 20,000
20,001 – 35,000
35,001 and higher

Note: Figures include active trial and permanent modifications.

Note: Includes active trial and permanent modifications from the official HAMP system of record.

Mortgage Delinquency Rates by State

60+ Day Delinquency Rate
5.0% and lower
5.01% - 10.0%
10.01% - 12.5%
12.51% and higher
Source: Mortgage Bankers Association. Data is as of 3rd Quarter 2009.

6