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HAMP Application Activity by Servicer 1 As of December 2017 Servicer Name Bank of America, NA BankUnited Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC Citizens Bank, N.A. 6 CIT Bank, NA CitiMortgage Inc Ditech Financial LLC7 JPMorgan Chase Bank, NA Nationstar Mortgage, LLC dba Mr Cooper Navy Federal Credit Union Ocwen Loan Servicing, LLC ORNL Federal Credit Union PennyMac Loan Services, LLC PNC Bank NA8 Select Portfolio Servicing, Inc. Specialized Loan Servicing LLC U.S. Bank National Association Wells Fargo Bank, NA 9 Other Servicers TOTAL Activity in December 2017 # Requests # Requests # Requests Processed 3 Approved 4 Denied 5 2 2 22 22 99 99 123 123 # Requests Received 2 1,524,748 9,959 92,548 105,590 39,479 388,421 614,753 131,064 1,853,776 633,038 16,222 1,679,549 824 24,545 53,888 304,067 130,912 161,867 1,619,166 212,677 9,597,093 Program-to-Date # Requests # Requests Processed 3 Approved 4 1,505,172 588,284 9,959 4,970 92,371 20,911 105,590 27,443 39,479 7,041 388,329 103,632 613,454 194,845 131,064 50,828 1,847,897 455,099 633,038 134,794 16,222 2,509 1,653,002 507,500 824 66 24,545 6,706 53,846 29,336 295,044 139,397 130,892 22,932 161,862 49,525 1,611,573 455,124 212,504 111,096 9,526,667 2,912,038 # Requests Denied 5 916,888 4,989 71,460 78,147 32,438 284,697 418,609 80,236 1,392,798 498,244 13,713 1,145,502 758 17,839 24,510 155,647 107,960 112,337 1,156,449 101,408 6,614,629 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data in this report reflects what is provided by servicers participating in the survey and is not separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. Due to the MHA Program Modification Effective Date Cut-off of December 1, 2017, the December 2017 version of this report is the last issued and includes data collected from servicers through December 31, 2017. Requests received that were not processed as of December 2017 may be attributable to a variety of reasons, including failure to submit a complete mortgage modification request. Borrowers whose requests were not processed may have been offered a Streamline HAMP Modification. 1 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, whereas they previously included only requests that met basic HAMP eligibility criteria. As of January 2017, servicers were no longer required to provide monthly requests received volumes. Due to the December 30, 2016 HAMP application deadline, servicers will not report any requests received after that date and therefore, the monthly Requests Received column has been removed from the report. Servicers continue to evaluate and decision requests which were submitted by the application deadline. 2 3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 4 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons. 5 6 Formerly OneWest Bank. 7 Formerly GreenTree Servicing LLC. 8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank. Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys). 9
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