The full text on this page is automatically extracted from the file linked above and may contain errors and inconsistencies.
HAMP Application Activity by Servicer 1 As of December 2016 Servicer Name Bank of America, NA BankUnited Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage, a division of RBS Citizens NA CIT Bank, NA6 CitiMortgage Inc Ditech Financial LLC7 JPMorgan Chase Bank, NA Nationstar Mortgage LLC Navy Federal Credit Union Ocwen Loan Servicing, LLC ORNL Federal Credit Union PennyMac Loan Services, LLC PNC Bank NA8 Select Portfolio Servicing, Inc. Specialized Loan Servicing LLC U.S. Bank National Association Wells Fargo Bank, NA Other Servicers9 TOTAL # Requests Received 2 4,832 2 2,662 789 132 204 645 2,460 2,876 4,038 191 8,442 10 72 302 6,192 1,700 326 5,364 41,239 Activity in December 2016 # Requests # Requests Processed 3 Approved 4 3,152 163 4 4 1,318 132 594 58 104 17 157 16 753 68 1,882 543 2,668 419 4,937 972 183 7 7,611 1,848 77 17 322 36 3,331 835 2,022 344 547 118 4,440 591 34,102 6,188 # Requests Denied 5 2,989 1,186 536 87 141 685 1,339 2,249 3,965 176 5,763 60 286 2,496 1,678 429 3,849 27,914 # Requests Received 2 1,528,927 10,357 92,536 105,590 39,479 388,421 619,323 131,048 1,854,451 636,183 16,222 1,681,297 824 24,277 53,888 305,132 127,024 161,867 1,624,461 212,677 9,613,984 Program-to-Date # Requests # Requests Processed 3 Approved 4 1,501,464 588,049 9,955 4,967 88,599 20,691 104,322 27,314 39,188 7,025 388,116 103,612 606,501 194,396 126,952 49,910 1,839,276 454,282 632,010 134,210 15,994 2,502 1,632,762 505,680 754 63 24,203 6,674 53,796 29,276 278,439 135,916 125,683 22,256 159,990 48,813 1,604,670 454,562 212,504 111,096 9,445,178 2,901,294 # Requests Denied 5 913,415 4,988 67,908 77,008 32,163 284,504 412,105 77,042 1,384,994 497,800 13,492 1,127,082 691 17,529 24,520 142,523 103,427 111,177 1,150,108 101,408 6,543,884 1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program -to-Date results to better reflect HAMP Application Activity. From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, whereas they previously included only requests that met basic HAMP eligibility criteria. 3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 4 "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons. 6 Formerly OneWest Bank. 7 Formerly GreenTree Servicing LLC. 8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank. 9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys). Proprietary and Confidential - Restricted – Pre-decisional – Not for publication. Contains Nonpublic Information under a Financial Agency Agreement with the US Department of the Treasury. Confidential treatment required.
@FedFRASER