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HAMP Application Activity by Servicer 1 As of November 2016 Servicer Name Bank of America, NA BankUnited Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage, a division of RBS Citizens NA CIT Bank, NA6 CitiMortgage Inc Ditech Financial LLC7 JPMorgan Chase Bank, NA Nationstar Mortgage LLC Navy Federal Credit Union Ocwen Loan Servicing, LLC ORNL Federal Credit Union PennyMac Loan Services, LLC PNC Bank NA8 Select Portfolio Servicing, Inc. Specialized Loan Servicing LLC U.S. Bank National Association Wells Fargo Bank, NA Other Servicers9 TOTAL # Requests Received 2 4,609 3 1,241 1,086 126 70 765 1,994 2,732 4,630 176 9,180 10 99 349 4,225 1,430 433 5,511 38,669 Activity in November 2016 # Requests # Requests Processed 3 Approved 4 3,285 152 5 4 1,323 132 854 63 147 13 63 6 774 54 2,281 504 2,575 367 4,554 930 197 10 7,075 1,715 88 16 330 36 2,920 941 2,427 426 795 128 5,358 712 35,051 6,209 # Requests Denied 5 3,133 1 1,191 791 134 57 720 1,777 2,208 3,624 187 5,360 72 294 1,979 2,001 667 4,646 28,842 # Requests Received 2 1,527,387 10,355 89,898 104,801 39,347 388,217 618,485 128,588 1,851,741 632,145 16,031 1,673,024 814 24,205 53,586 300,051 125,324 161,541 1,619,420 212,677 9,577,637 Program-to-Date # Requests # Requests Processed 3 Approved 4 1,498,312 587,886 9,951 4,963 87,281 20,559 103,728 27,256 39,084 7,008 387,959 103,596 605,748 194,328 125,070 49,367 1,836,608 453,863 627,073 133,238 15,811 2,495 1,625,151 503,832 752 62 24,126 6,657 53,473 29,240 275,066 135,073 123,661 21,912 159,443 48,695 1,600,230 453,971 212,504 111,096 9,411,031 2,895,097 # Requests Denied 5 910,426 4,988 66,722 76,472 32,076 284,363 411,420 75,703 1,382,745 493,835 13,316 1,121,319 690 17,469 24,233 139,993 101,749 110,748 1,146,259 101,408 6,515,934 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 1 In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results to better reflect HAMP Application Activity. From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, whereas they previously included only requests that met basic HAMP eligibility criteria. 2 3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 4 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons. 5 6 Formerly OneWest Bank. 7 Formerly GreenTree Servicing LLC. 8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank. 9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods
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