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HAMP Application Activity by Servicer 1 As of September 2016 Servicer Name Bank of America, NA BankUnited Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage, a division of RBS Citizens NA CIT Bank, NA6 CitiMortgage Inc Ditech Financial LLC7 JPMorgan Chase Bank, NA Nationstar Mortgage LLC Navy Federal Credit Union Ocwen Loan Servicing, LLC ORNL Federal Credit Union PennyMac Loan Services, LLC PNC Bank NA8 Select Portfolio Servicing, Inc. Specialized Loan Servicing LLC U.S. Bank National Association Wells Fargo Bank, NA Other Servicers9 TOTAL # Requests Received 2 5,008 10 1,541 756 167 85 712 2,171 2,965 4,740 193 10,135 11 66 271 3,866 2,148 718 6,345 41,908 Activity in September 2016 # Requests # Requests Processed 3 Approved 4 3,012 157 11 4 2,199 165 638 67 180 11 71 8 872 67 1,002 184 2,790 381 4,970 1,132 186 7 8,220 2,062 67 15 281 25 2,589 844 2,071 352 450 147 5,551 745 35,160 6,373 # Requests Denied 5 2,855 7 2,034 571 169 63 805 818 2,409 3,838 179 6,158 52 256 1,745 1,719 303 4,806 28,787 # Requests Received 2 1,522,029 10,345 87,423 102,824 39,091 388,063 616,448 124,961 1,847,461 622,923 15,659 1,653,734 793 24,033 52,930 292,414 121,872 160,563 1,611,550 212,677 9,507,793 Program-to-Date # Requests # Requests Processed 3 Approved 4 1,492,067 587,579 9,939 4,953 84,632 20,280 102,346 27,148 38,764 6,977 387,808 103,573 604,134 194,210 121,127 48,235 1,831,297 453,072 618,376 131,465 15,425 2,477 1,608,721 499,692 746 57 23,962 6,624 52,821 29,169 267,356 133,170 118,847 21,031 157,948 48,392 1,589,054 452,425 212,504 111,096 9,337,874 2,881,625 # Requests Denied 5 904,488 4,986 64,352 75,198 31,787 284,235 409,924 72,892 1,378,225 486,911 12,948 1,109,029 689 17,338 23,652 134,186 97,816 109,556 1,136,629 101,408 6,456,249 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 1 In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results to better reflect HAMP Application Activity. From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, whereas they previously included only requests that met basic HAMP eligibility criteria. 2 3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 4 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons. 5 6 Formerly OneWest Bank. 7 Formerly GreenTree Servicing LLC. 8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank. 9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods
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