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HAMP Application Activity by Servicer 1 As of August 2016 Servicer Name Bank of America, NA BankUnited Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage, a division of RBS Citizens NA CIT Bank, NA6 CitiMortgage Inc Ditech Financial LLC7 JPMorgan Chase Bank, NA Nationstar Mortgage LLC Navy Federal Credit Union Ocwen Loan Servicing, LLC ORNL Federal Credit Union PennyMac Loan Services, LLC PNC Bank NA8 Select Portfolio Servicing, Inc. Specialized Loan Servicing LLC U.S. Bank National Association Wells Fargo Bank, NA Other Servicers9 TOTAL # Requests Received 2 5,398 16 1,657 1,003 192 80 909 963 3,312 5,046 214 9,391 12 72 310 3,884 2,253 578 7,378 42,668 Activity in August 2016 # Requests # Requests Processed 3 Approved 4 3,407 157 14 7 2,383 209 885 75 163 25 87 13 1,033 111 1,189 304 3,174 461 5,272 1,238 186 3 10,733 2,642 3 86 20 304 32 2,385 812 2,554 372 713 216 6,462 936 41,033 7,633 # Requests Denied 5 3,250 7 2,174 810 138 74 922 885 2,713 4,034 183 8,091 3 66 272 1,573 2,182 497 5,526 33,400 # Requests Received 2 1,518,741 10,335 85,956 102,068 38,924 387,978 615,861 123,998 1,845,051 618,183 15,466 1,643,737 782 23,967 52,659 288,668 119,724 159,845 1,605,864 212,677 9,470,484 Program-to-Date # Requests # Requests Processed 3 Approved 4 1,489,055 587,422 9,928 4,949 82,433 20,115 101,708 27,081 38,584 6,966 387,737 103,565 603,262 194,143 120,058 48,051 1,828,507 452,691 613,406 130,333 15,239 2,470 1,600,501 497,630 745 56 23,895 6,609 52,540 29,144 264,725 132,314 116,776 20,679 157,498 48,245 1,583,535 451,712 212,504 111,096 9,302,636 2,875,271 # Requests Denied 5 901,633 4,979 62,318 74,627 31,618 284,172 409,119 72,007 1,375,816 483,073 12,769 1,102,871 689 17,286 23,396 132,411 96,097 109,253 1,131,823 101,408 6,427,365 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 1 In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results to better reflect HAMP Application Activity. From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, whereas they previously included only requests that met basic HAMP eligibility criteria. 2 3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 4 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons. 5 6 Formerly OneWest Bank. 7 Formerly GreenTree Servicing LLC. 8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank. 9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods
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