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HAMP Application Activity by Servicer 1 As of July 2016 Servicer Name Bank of America, NA BankUnited Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage, a division of RBS Citizens NA CIT Bank, NA6 CitiMortgage Inc Ditech Financial LLC7 JPMorgan Chase Bank, NA Nationstar Mortgage LLC Navy Federal Credit Union Ocwen Loan Servicing, LLC ORNL Federal Credit Union PennyMac Loan Services, LLC PNC Bank NA8 Select Portfolio Servicing, Inc. Specialized Loan Servicing LLC U.S. Bank National Association Wells Fargo Bank, NA Other Servicers9 TOTAL # Requests Received 2 5,626 14 2,048 842 149 89 782 1,641 3,100 4,875 181 8,025 103 358 3,166 1,891 662 5,637 39,189 Activity in July 2016 # Requests # Requests Processed 3 Approved 4 3,488 148 10 7 1,659 162 779 71 149 24 73 9 965 70 1,077 765 2,703 364 4,999 1,123 158 5 8,536 2,316 96 26 355 38 3,957 752 1,901 246 574 171 4,814 655 36,293 6,952 # Requests Denied 5 3,340 3 1,497 708 125 64 895 312 2,339 3,876 153 6,220 70 317 3,205 1,655 403 4,159 29,341 # Requests Received 2 1,514,123 10,319 84,286 101,065 38,732 387,898 614,757 123,035 1,841,364 613,137 15,252 1,634,640 754 23,895 52,346 284,823 117,471 159,267 1,599,071 212,677 9,428,912 Program-to-Date # Requests # Requests Processed 3 Approved 4 1,485,648 587,265 9,914 4,942 80,050 19,906 100,823 27,006 38,421 6,941 387,650 103,552 602,229 194,032 118,869 47,747 1,825,333 452,230 608,134 129,095 15,053 2,467 1,589,768 494,988 742 56 23,809 6,589 52,236 29,112 262,290 131,484 114,222 20,307 156,785 48,029 1,577,073 450,776 212,504 111,096 9,261,553 2,867,620 # Requests Denied 5 898,383 4,972 60,144 73,817 31,480 284,098 408,197 71,122 1,373,103 479,039 12,586 1,094,780 686 17,220 23,124 130,806 93,915 108,756 1,126,297 101,408 6,393,933 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 1 In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results to better reflect HAMP Application Activity. From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, whereas they previously included only requests that met basic HAMP eligibility criteria. 2 3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 4 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons. 5 6 Formerly OneWest Bank. 7 Formerly GreenTree Servicing LLC. 8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank. 9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods