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HAMP Application Activity by Servicer 1 As of April 2016 Servicer Name Bank of America, NA BankUnited Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage, a division of RBS Citizens NA CIT Bank, NA6 CitiMortgage Inc Ditech Financial LLC7 JPMorgan Chase Bank, NA Nationstar Mortgage LLC Navy Federal Credit Union Ocwen Loan Servicing, LLC ORNL Federal Credit Union PennyMac Loan Services, LLC PNC Bank NA8 Residential Credit Solutions, Inc. Select Portfolio Servicing, Inc. Specialized Loan Servicing LLC U.S. Bank National Association Wells Fargo Bank, NA Other Servicers9 TOTAL # Requests Received 2 5,140 20 1,996 867 162 96 910 1,845 3,347 5,471 140 9,529 9 113 320 26 2,989 1,892 1,043 6,264 42,179 Activity in April 2016 # Requests # Requests Processed 3 Approved 4 3,535 212 12 8 2,110 223 860 127 181 32 85 13 1,459 124 1,340 685 3,644 540 6,028 1,329 150 10 10,550 3,095 9 119 17 343 44 24 2 2,760 983 2,343 382 859 83 6,278 836 42,689 8,745 # Requests Denied 5 3,323 4 1,887 733 149 72 1,335 655 3,104 4,699 140 7,455 9 102 299 22 1,777 1,961 776 5,442 33,944 # Requests Received 2 1,505,293 10,287 78,429 98,560 38,276 387,605 612,667 117,516 1,834,413 597,395 14,744 1,609,941 742 23,611 51,442 41,815 275,450 111,263 156,417 1,582,249 170,842 9,318,957 Program-to-Date # Requests # Requests Processed 3 Approved 4 1,475,870 586,730 9,885 4,929 75,010 19,322 98,459 26,769 37,931 6,875 387,380 103,514 598,762 193,751 114,870 45,041 1,815,487 450,777 591,517 125,246 14,579 2,447 1,560,692 486,558 742 56 23,471 6,512 51,333 29,007 41,642 4,985 252,355 128,451 107,423 19,322 154,633 47,477 1,560,059 448,401 170,842 106,111 9,142,942 2,842,281 # Requests Denied 5 889,140 4,956 55,688 71,690 31,056 283,866 405,011 69,829 1,364,710 466,271 12,132 1,074,134 686 16,959 22,326 36,657 123,904 88,101 107,156 1,111,658 64,731 6,300,661 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 1 In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results to better reflect HAMP Application Activity. From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, whereas they previously included only requests that met basic HAMP eligibility criteria. 2 3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 4 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons. 5 6 Formerly OneWest Bank. 7 Formerly GreenTree Servicing LLC. 8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank. 9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods
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