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HAMP Application Activity by Servicer 1 As of December 2015 Servicer Name Bank of America, NA BankUnited Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage, a division of RBS Citizens NA CIT Bank, NA6 CitiMortgage Inc Ditech Financial LLC7 JPMorgan Chase Bank, NA Nationstar Mortgage LLC Navy Federal Credit Union Ocwen Loan Servicing, LLC ORNL Federal Credit Union PennyMac Loan Services, LLC PNC Bank NA8 Residential Credit Solutions, Inc. Select Portfolio Servicing, Inc. Specialized Loan Servicing LLC U.S. Bank National Association Wells Fargo Bank, NA Other Servicers9 TOTAL # Requests Received 2 4,039 15 1,627 769 367 151 1,613 850 4,505 6,772 142 12,074 7 97 389 381 3,532 2,171 1,228 6,915 47,644 Activity in December 2015 # Requests # Requests Processed 3 Approved 4 3,611 268 6 5 1,813 176 795 78 402 36 167 25 1,402 135 607 253 3,974 720 7,900 1,865 160 9 10,580 3,027 7 112 33 386 44 456 27 3,492 1,410 2,647 460 1,216 115 6,993 1,096 46,726 9,782 # Requests Denied 5 3,343 1 1,637 717 366 142 1,267 354 3,254 6,035 151 7,553 7 79 342 429 2,082 2,187 1,101 5,897 36,944 # Requests Received 2 1,476,437 10,207 71,214 95,214 36,976 387,223 608,847 114,335 1,822,783 573,166 14,160 1,565,802 718 23,249 50,065 41,344 263,134 101,412 152,095 1,556,619 170,842 9,135,842 Program-to-Date # Requests # Requests Processed 3 Approved 4 1,461,283 585,798 9,840 4,897 67,460 18,243 95,125 26,336 36,596 6,739 386,979 103,437 592,905 193,172 111,693 43,717 1,800,956 448,491 566,039 119,319 13,962 2,404 1,518,026 473,407 718 56 23,056 6,439 49,939 28,846 41,079 4,944 240,210 124,131 97,924 17,703 151,048 46,880 1,532,714 444,443 170,842 106,111 8,968,394 2,805,513 # Requests Denied 5 875,485 4,943 49,217 68,789 29,857 283,542 399,733 67,976 1,352,465 446,720 11,558 1,044,619 662 16,617 21,093 36,135 116,079 80,221 104,168 1,088,271 64,731 6,162,881 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 1 In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results to better reflect HAMP Application Activity. From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, whereas they previously included only requests that met basic HAMP eligibility criteria. 2 3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 4 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons. 5 6 Formerly OneWest Bank. 7 Formerly GreenTree Servicing LLC. 8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank. Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys). 9
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