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HAMP Application Activity by Servicer 1 As of April 2015 Servicer Name Bank of America, NA BankUnited Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage, a division of RBS Citizens NA CitiMortgage Inc Green Tree Servicing LLC JPMorgan Chase Bank, NA Nationstar Mortgage LLC Navy Federal Credit Union Ocwen Loan Servicing, LLC OneWest Bank ORNL Federal Credit Union PennyMac Loan Services, LLC PNC Bank, National Association PNC Mortgage6 Residential Credit Solutions, Inc. Select Portfolio Servicing, Inc. Specialized Loan Servicing LLC U.S. Bank National Association Wells Fargo Bank, NA Other Servicers7 TOTAL # Requests Received 2 6,923 30 1,649 595 419 4,903 1,380 5,798 8,795 166 12,329 153 13 289 20 373 578 4,882 3,140 1,229 7,289 60,953 Activity in April 2015 # Requests # Requests Processed 3 Approved 4 6,823 481 36 11 1,899 374 611 98 450 35 1,801 255 1,078 400 4,934 585 9,664 1,891 158 15 12,458 3,986 159 41 13 2 183 43 19 1 377 58 535 21 4,710 1,546 2,590 628 1,265 173 6,901 1,203 56,664 11,847 # Requests Denied 5 6,342 25 1,525 513 415 1,546 678 4,349 7,773 143 8,472 118 11 140 18 319 514 3,164 1,962 1,092 5,698 44,817 # Requests Received 2 1,458,518 10,041 57,229 89,254 33,911 605,971 107,966 1,778,804 513,369 12,937 1,479,005 386,217 667 22,190 1,217 45,750 37,367 232,860 80,359 142,890 1,502,991 170,842 8,770,355 Program-to-Date # Requests # Requests Processed 3 Approved 4 1,425,475 583,340 9,747 4,831 53,786 16,085 88,715 25,538 33,423 6,453 580,035 191,908 105,510 41,553 1,761,765 449,419 504,279 106,756 12,708 2,297 1,427,051 447,703 385,885 103,207 667 56 21,766 6,079 1,163 60 45,690 28,379 37,098 4,783 209,794 113,245 76,131 13,984 141,911 45,656 1,477,063 435,870 170,842 106,111 8,570,504 2,733,313 # Requests Denied 5 842,135 4,916 37,701 63,177 26,970 388,127 63,957 1,312,346 397,523 10,411 979,348 282,678 611 15,687 1,103 17,311 32,315 96,549 62,147 96,255 1,041,193 64,731 5,837,191 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 1 In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results to better reflect HAMP Application Activity. From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, whereas they previously included only requests that met basic HAMP eligibility criteria. 2 3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 4 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons. 5 6 Formerly National City Bank. Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys). 7
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