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HAMP Application Activity by Servicer 1 As of September 2015 Servicer Name Bank of America, NA BankUnited Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage, a division of RBS Citizens NA CIT Bank, NA6 CitiMortgage Inc Ditech Financial LLC7 JPMorgan Chase Bank, NA Nationstar Mortgage LLC Navy Federal Credit Union Ocwen Loan Servicing, LLC ORNL Federal Credit Union PennyMac Loan Services, LLC PNC Bank NA8 Residential Credit Solutions, Inc. Select Portfolio Servicing, Inc. Specialized Loan Servicing LLC U.S. Bank National Association Wells Fargo Bank, NA Other Servicers9 TOTAL # Requests Received 2 4,907 16 2,273 755 396 119 2,342 669 5,387 7,917 163 11,903 10 91 338 539 3,530 2,734 1,447 7,327 52,863 Activity in September 2015 # Requests # Requests Processed 3 Approved 4 4,169 282 12 12 1,697 688 766 78 391 35 116 28 1,666 137 784 183 4,879 643 8,067 1,564 159 13 10,062 2,947 9 145 50 344 47 524 13 3,235 1,052 2,532 370 1,477 200 6,773 969 47,807 9,311 # Requests Denied 5 3,887 1,009 688 356 88 1,529 601 4,236 6,503 146 7,115 9 95 297 511 2,183 2,162 1,277 5,804 38,496 # Requests Received 2 1,462,563 10,150 66,060 92,917 35,843 386,867 603,659 112,245 1,808,909 552,793 13,704 1,534,245 698 22,851 48,923 40,126 252,453 94,415 148,843 1,536,370 170,842 8,995,476 Program-to-Date # Requests # Requests Processed 3 Approved 4 1,449,749 584,989 9,807 4,873 61,999 17,994 92,666 26,023 35,436 6,639 386,589 103,364 588,626 192,728 109,888 43,146 1,787,716 446,087 544,531 114,530 13,470 2,371 1,484,969 464,074 697 56 22,682 6,343 48,812 28,702 39,826 4,881 230,051 120,119 89,874 16,292 147,942 46,434 1,509,729 440,779 170,842 106,111 8,825,901 2,776,535 # Requests Denied 5 864,760 4,934 44,005 66,643 28,797 283,225 395,898 66,742 1,341,629 430,001 11,099 1,020,895 641 16,339 20,110 34,945 109,932 73,582 101,508 1,068,950 64,731 6,049,366 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 1 In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results to better reflect HAMP Application Activity. From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, whereas they previously included only requests that met basic HAMP eligibility criteria. 2 3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 4 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons. 5 6 Formerly OneWest Bank. 7 Formerly GreenTree Servicing LLC. 8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank. Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys). 9
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