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HAMP Application Activity by Servicer 1 As of November 2015 Servicer Name Bank of America, NA BankUnited Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage, a division of RBS Citizens NA CIT Bank, NA6 CitiMortgage Inc Ditech Financial LLC7 JPMorgan Chase Bank, NA Nationstar Mortgage LLC Navy Federal Credit Union Ocwen Loan Servicing, LLC ORNL Federal Credit Union PennyMac Loan Services, LLC PNC Bank NA8 Residential Credit Solutions, Inc. Select Portfolio Servicing, Inc. Specialized Loan Servicing LLC U.S. Bank National Association Wells Fargo Bank, NA Other Servicers9 TOTAL # Requests Received 2 4,924 22 1,529 747 414 113 1,647 674 4,223 6,697 153 10,282 4 152 359 369 3,685 2,503 911 6,944 46,352 Activity in November 2015 # Requests # Requests Processed 3 Approved 4 3,876 241 10 8 1,669 268 760 106 420 35 114 20 1,297 145 724 190 3,930 737 6,451 1,301 162 13 10,930 2,970 4 129 29 349 45 347 24 2,961 1,145 2,705 465 867 133 6,974 1,047 44,679 8,922 # Requests Denied 5 3,635 2 1,401 654 385 94 1,152 534 3,193 5,150 149 7,960 4 100 304 323 1,816 2,240 734 5,927 35,757 # Requests Received 2 1,470,025 10,192 69,921 94,445 36,609 387,072 607,202 113,485 1,818,278 566,394 14,018 1,554,349 711 23,152 49,670 40,963 259,698 99,241 150,867 1,549,974 170,842 9,087,108 Program-to-Date # Requests # Requests Processed 3 Approved 4 1,457,672 585,530 9,834 4,892 65,647 18,067 94,330 26,258 36,194 6,703 386,812 103,412 591,503 193,037 111,086 43,464 1,796,982 447,771 558,139 117,454 13,802 2,395 1,507,446 470,380 711 56 22,944 6,406 49,550 28,800 40,623 4,917 236,684 122,717 95,277 17,243 149,832 46,765 1,525,721 443,347 170,842 106,111 8,921,631 2,795,725 # Requests Denied 5 872,142 4,942 47,580 68,072 29,491 283,400 398,466 67,622 1,349,211 440,685 11,407 1,037,066 655 16,538 20,750 35,706 113,967 78,034 103,067 1,082,374 64,731 6,125,906 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 1 In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results to better reflect HAMP Application Activity. From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, whereas they previously included only requests that met basic HAMP eligibility criteria. 2 3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 4 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons. 5 6 Formerly OneWest Bank. 7 Formerly GreenTree Servicing LLC. 8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank. Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys). 9
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