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HAMP Application Activity by Servicer 1 As of April 2014 Servicer Name Bank of America, NA BankUnited Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage, a division of RBS Citizens NA CitiMortgage Inc Green Tree Servicing LLC JPMorgan Chase Bank, NA Midland Mortgage Co. Nationstar Mortgage LLC Navy Federal Credit Union Ocwen Loan Servicing, LLC OneWest Bank ORNL Federal Credit Union PennyMac Loan Services, LLC PNC Bank, National Association PNC Mortgage6 Residential Credit Solutions, Inc. Select Portfolio Servicing, Inc. Specialized Loan Servicing LLC U.S. Bank National Association Wells Fargo Bank, NA Other Servicers7 TOTAL # Requests Received 2 10,338 25 2,223 2,087 497 13 2,907 8,876 2,215 8,355 195 37,550 381 8 516 31 904 255 6,293 2,798 1,732 8,919 97,118 Activity in April 2014 # Requests # Requests Processed 3 Approved 4 1,130 11,358 26 17 1,589 408 1,714 170 534 65 584 518 1,966 712 3,178 843 2,383 275 6,872 1,401 227 58 31,538 2,852 439 65 8 486 189 78 2 914 97 294 25 4,264 1,536 2,641 513 2,970 199 9,516 1,518 83,579 12,593 # Requests Denied 5 10,228 9 1,181 1,544 469 66 1,254 2,335 2,108 5,471 169 28,686 374 8 297 76 817 269 2,728 2,128 2,771 7,998 70,986 # Requests Received 2 1,396,450 9,763 37,577 77,470 28,231 527,538 94,265 1,553,062 114,926 421,245 11,114 1,473,838 382,969 576 19,309 889 40,203 17,710 187,143 53,489 125,039 1,397,328 170,842 8,140,976 Program-to-Date # Requests # Requests Processed 3 Approved 4 1,369,790 589,751 9,552 4,709 34,551 11,497 75,872 24,237 27,329 5,979 519,518 226,033 89,982 35,879 1,526,151 440,812 112,969 10,197 398,950 86,261 10,659 2,051 1,413,348 216,352 382,223 102,417 576 53 18,558 5,349 751 41 40,130 27,626 17,500 2,028 153,365 94,510 49,963 7,998 117,386 43,381 1,377,422 418,867 170,842 106,111 7,917,387 2,462,139 # Requests Denied 5 780,039 4,843 23,054 51,635 21,350 293,485 54,103 1,085,339 102,772 312,689 8,608 1,196,996 279,806 523 13,209 710 12,504 15,472 58,855 41,965 74,005 958,555 64,731 5,455,248 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not separately validated by Treasury. 1 In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer reporting for these categories included only requests that met basic HAMP eligibility criteria. From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, whereas they previously included only requests that met basic HAMP eligibility criteria. 2 3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 4 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons. 5 6 Formerly National City Bank. Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys). 7
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