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HAMP Application Activity by Servicer 1 As of August 2013 Servicer Name Bank of America, NA6 BankUnited Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage, a division of RBS Citizens NA CitiMortgage Inc Green Tree Servicing LLC JPMorgan Chase Bank, NA Midland Mortgage Co. Nationstar Mortgage LLC Navy Federal Credit Union Ocwen Loan Servicing, LLC OneWest Bank ORNL Federal Credit Union PennyMac Loan Services, LLC PNC Bank, National Association PNC Mortgage7 Residential Credit Solutions, Inc. Select Portfolio Servicing, Inc. Specialized Loan Servicing LLC U.S. Bank National Association Wells Fargo Bank, NA Other Servicers8 TOTAL # Requests Received 2 7,296 50 1,169 1,581 416 799 1,112 15,983 2,508 22,146 249 25,118 6,418 18 517 14 451 251 5,864 358 1,887 9,250 103,455 Activity in August 2013 # Requests # Requests 3 Processed Approved 4 9,104 1,290 43 23 1,115 256 1,627 436 417 36 1,211 859 1,242 517 8,926 1,609 2,291 159 7,542 1,803 219 39 21,944 3,745 9,094 460 17 538 175 17 1 429 56 301 28 4,831 1,551 1,962 471 1,214 171 9,004 2,564 83,088 16,249 # Requests Denied 5 7,814 20 859 1,191 381 352 725 7,317 2,132 5,739 180 18,199 8,634 17 363 16 373 273 3,280 1,491 1,043 6,440 66,839 # Requests Received 2 1,322,934 9,441 27,492 64,866 24,861 525,081 79,333 1,498,788 95,380 352,741 9,486 1,242,153 385,189 480 15,429 606 35,297 15,181 129,615 42,155 109,262 793,335 170,842 6,949,947 Program-to-Date # Requests # Requests 3 Processed Approved 4 1,308,502 581,060 9,253 4,533 25,509 9,123 63,423 21,749 24,193 5,652 513,057 221,306 76,202 29,079 1,483,541 433,624 93,438 7,413 320,117 69,664 9,022 1,751 1,218,689 290,528 376,084 101,537 478 47 14,585 4,229 568 27 35,234 27,063 14,823 1,736 122,305 85,275 39,763 6,027 104,350 42,622 778,749 273,342 170,842 106,111 6,802,727 2,323,498 # Requests Denied 5 727,442 4,720 16,386 41,674 18,541 291,751 47,123 1,049,917 86,025 250,453 7,271 928,161 274,547 431 10,356 541 8,171 13,087 37,030 33,736 61,728 505,407 64,731 4,479,229 1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot be separately reviewed or validated by Treasury. Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to August 2012, servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis. From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 2 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received include all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program guidance. 3 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation. 4 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a HAMP Trial Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification requests approved and Trial Offers sent since program inception, or March 2009. 5 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: "Number of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation. 6 Bank of America, NA includes BAC Home Loans Servicing, LP. 7 Formerly National City Bank. 8 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).
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