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HAMP Application Activity by Servicer As of June 2013 Servicer Name 6 Bank of America, NA BankUnited Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage, a division of RBS Citizens NA CitiMortgage Inc Green Tree Servicing LLC JPMorgan Chase Bank, NA Midland Mortgage Co. Nationstar Mortgage LLC Navy Federal Credit Union 7 Ocwen Loan Servicing, LLC OneWest Bank ORNL Federal Credit Union PennyMac Loan Services, LLC PNC Bank, National Association PNC Mortgage8 Residential Credit Solutions, Inc. Select Portfolio Servicing, Inc. Specialized Loan Servicing LLC U.S. Bank National Association Wells Fargo Bank, NA Other Servicers9 TOTAL # Requests Received 2 11,621 49 204 1,968 433 818 1,433 13,638 2,128 14,502 250 26,008 4,683 6 511 4 391 289 3,025 2,964 1,852 8,272 95,049 Activity in June 2013 # Requests # Requests Processed 3 Approved 4 13,023 1,722 33 23 142 57 1,731 645 406 24 1,226 1,016 973 612 10,461 1,693 2,005 331 4,099 507 223 51 22,556 4,585 5,424 563 8 1 701 254 17 2 376 58 335 52 2,797 993 1,362 333 1,117 126 9,146 2,731 78,161 16,379 1 # Requests Denied 5 11,301 10 85 1,086 382 210 361 8,768 1,674 3,592 172 17,971 4,861 7 447 15 318 283 1,804 1,029 991 6,415 61,782 # Requests Received 2 1,304,307 9,323 28,388 61,303 23,977 523,215 77,118 1,478,464 90,390 357,363 8,978 1,192,894 372,845 451 14,332 586 34,378 14,622 119,665 40,037 106,902 775,031 170,842 6,805,411 Program-to-Date # Requests # Requests Processed 3 Approved 4 1,289,260 577,824 9,155 4,485 26,006 9,606 59,612 20,582 23,303 5,583 510,638 219,559 73,713 28,113 1,463,592 430,475 88,828 7,031 310,759 68,382 8,527 1,654 1,173,189 282,646 359,982 100,572 451 46 13,456 3,877 539 24 34,357 26,946 14,201 1,737 114,866 82,869 36,402 5,192 101,822 42,277 759,780 267,808 170,842 106,111 6,643,280 2,293,399 # Requests Denied 5 711,436 4,670 16,400 39,030 17,720 291,079 45,600 1,033,117 81,797 242,377 6,873 890,543 259,410 405 9,579 515 7,411 12,464 31,997 31,210 59,545 491,972 64,731 4,349,881 1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot be separately reviewed or validated by Treasury. Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to August 2012, servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis. From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 2 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received include all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program guidance. 3 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation. 4 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a HAMP Trial Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification requests approved and Trial Offers sent since program inception, or March 2009. 5 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: "Number of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation. 6 Bank of America, NA includes BAC Home Loans Servicing, LP. 7 Ocwen Loan Servicing, LLC includes GMAC Mortgage, LLC. 8 Formerly National City Bank. 9 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).
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