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HAMP Application Activity by Servicer 1 As of February 2013 Servicer Name 6 Bank of America, NA BankUnited Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage, a division of RBS Citizens NA CitiMortgage Inc GMAC Mortgage, LLC Green Tree Servicing LLC Homeward Residential iServe Residential Lending, LLC iServe Servicing, Inc. JPMorgan Chase Bank, NA Midland Mortgage Co. National City Bank Nationstar Mortgage LLC Navy Federal Credit Union Ocwen Loan Servicing, LLC OneWest Bank ORNL Federal Credit Union PennyMac Loan Services, LLC PNC Bank, National Association Residential Credit Solutions, Inc. Select Portfolio Servicing, Inc. Specialized Loan Servicing LLC U.S. Bank National Association Wells Fargo Bank, NA 7 Other Servicers TOTAL # Requests 2 Received 18,592 78 1,230 1,174 332 941 6,698 1,142 3,607 38,246 2,435 340 11,798 440 10,940 5,304 12 418 7 658 2,702 2,895 2,071 10,737 122,797 Activity in February 2013 # Requests # Requests 3 4 Processed Approved 21,632 2,307 64 40 1,197 452 1,057 357 370 70 1,555 1,074 7,908 469 938 402 3,353 688 15,765 3,405 2,859 387 318 50 13,755 1,084 350 63 8,871 3,095 5,671 453 17 4 289 87 4 416 45 2,278 954 2,298 348 1,558 129 10,262 2,747 102,785 18,710 # Requests 5 Denied 19,325 24 745 700 300 481 7,439 536 2,665 12,360 2,472 268 12,671 287 5,776 5,218 13 202 4 371 1,324 1,950 1,429 7,515 84,075 # Requests 2 Received 1,251,688 9,080 24,189 54,722 22,218 519,473 423,487 70,346 223,098 1 31 1,433,054 81,283 32,543 305,047 7,771 463,203 354,800 416 11,595 560 14,024 108,517 33,581 90,414 735,953 170,810 6,441,904 Program-to-Date # Requests # Requests 3 4 Processed Approved 1,229,035 568,830 8,902 4,337 22,147 8,711 52,970 18,252 21,687 5,475 504,957 215,121 416,501 90,925 68,653 25,819 218,077 57,120 1 1 31 13 1,404,927 423,273 78,879 5,796 32,487 26,661 289,022 65,680 7,298 1,400 455,507 118,133 338,136 98,262 414 40 10,309 2,732 496 17 11,971 1,282 102,936 77,415 28,189 3,350 73,296 34,329 717,977 255,150 170,810 106,097 6,265,615 2,214,221 # Requests 5 Denied 660,205 4,565 13,436 34,718 16,212 289,836 325,576 42,834 160,957 18 981,654 73,083 5,826 223,342 5,898 337,374 239,874 374 7,577 479 10,689 25,521 24,839 38,967 462,827 64,713 4,051,394 1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot be separately reviewed or validated by Treasury. Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to August 2012, servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis. From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 2 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received include all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program guidance. 3 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation. 4 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a HAMP Trial Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification requests approved and Trial Offers sent since program inception, or March 2009. 5 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: "Number of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation. 6 7 Bank of America, NA includes BAC Home Loans Servicing, LP. Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).
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