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HAMP Application Activity by Servicer 1 As of December 2012 # Requests Servicer Name 2 6 Bank of America, NA BankUnited Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage, a division of RBS Citizens NA CitiMortgage Inc GMAC Mortgage, LLC Green Tree Servicing LLC Homeward Residential iServe Residential Lending, LLC iServe Servicing, Inc. JPMorgan Chase Bank, NA Midland Mortgage Co. National City Bank Nationstar Mortgage LLC Navy Federal Credit Union Ocwen Loan Servicing, LLC OneWest Bank ORNL Federal Credit Union PennyMac Loan Services, LLC PNC Bank, National Association Quantum Servicing Corporation Residential Credit Solutions, Inc. Select Portfolio Servicing, Inc. Specialized Loan Servicing LLC U.S. Bank National Association Wells Fargo Bank, NA Other Servicers7 TOTAL Received 17,355 49 1,631 1,033 304 1,045 12,371 3,139 5,870 45,923 2,678 317 9,859 426 14,278 4,193 1 257 8 453 2,211 3,345 2,787 9,674 139,207 Activity in December 2012 # Requests # Requests 3 Processed 10,664 83 1,155 822 423 1,316 9,853 3,007 4,291 13,612 2,990 280 10,367 216 12,041 5,265 8 719 4 347 2,781 600 957 8,523 90,324 4 Approved 1,689 42 398 210 56 676 880 2,533 544 2,400 246 42 827 71 2,069 197 2 54 33 645 115 90 2,938 16,757 # Requests 5 Denied 8,975 41 757 612 367 640 8,973 474 3,747 11,212 2,744 238 9,540 145 9,972 5,068 6 665 4 314 2,136 485 867 5,585 73,567 # Requests 2 Received 1,244,614 8,926 20,968 52,297 21,403 517,591 443,699 67,735 212,862 1 31 1,462,524 75,675 31,883 283,062 6,806 444,042 344,284 400 10,583 541 692 13,230 103,172 27,290 84,457 714,018 170,118 6,362,904 Program-to-Date # Requests # Requests 3 Processed 1,218,994 8,806 19,123 50,902 20,879 501,364 434,430 66,220 209,393 1 31 1,414,034 73,131 31,834 259,940 6,042 437,319 327,101 397 9,641 485 692 11,299 97,471 23,000 70,049 697,629 170,118 6,160,325 4 Approved 561,775 4,263 7,340 17,607 5,366 212,935 112,884 24,422 55,681 1 13 417,053 5,212 26,555 63,453 1,283 112,905 97,376 36 2,496 18 85 1,244 75,638 2,477 34,127 249,582 106,012 2,197,839 # Requests 5 Denied 657,219 4,543 11,783 33,295 15,513 288,429 321,546 41,798 153,712 18 996,981 67,919 5,279 196,487 4,759 324,414 229,725 361 7,145 467 607 10,055 21,833 20,523 35,922 448,047 64,106 3,962,486 1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot be separately reviewed or validated by Treasury. Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to August 2012, servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis. From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 2 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received include all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program guidance. 3 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation. 4 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a HAMP Trial Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification requests approved and Trial Offers sent since program inception, or March 2009. 5 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: "Number of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation. 6 7 Bank of America, NA includes BAC Home Loans Servicing, LP. Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).
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