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HAMP Application Activity by Servicer 1 As of October 2012 # Requests Servicer Name 2 6 Bank of America, NA BankUnited Bayview Loan Servicing, LLC Carrington Mortgage Services, LLC CCO Mortgage, a division of RBS Citizens NA CitiMortgage Inc GMAC Mortgage, LLC Green Tree Servicing LLC Homeward Residential iServe Residential Lending, LLC iServe Servicing, Inc. JPMorgan Chase Bank, NA Midland Mortgage Co. National City Bank Nationstar Mortgage LLC Navy Federal Credit Union Ocwen Loan Servicing, LLC OneWest Bank ORNL Federal Credit Union PennyMac Loan Services, LLC PNC Bank, National Association Quantum Servicing Corporation Residential Credit Solutions, Inc. Select Portfolio Servicing, Inc. Specialized Loan Servicing LLC U.S. Bank National Association Wells Fargo Bank, NA Other Servicers7 TOTAL Received 10,160 89 690 899 499 624 16,555 688 3,344 66,537 3,785 428 12,502 551 17,277 6,399 15 184 8 491 3,243 1,913 3,388 11,911 162,180 Activity in October 2012 # Requests # Requests 3 Processed 9,599 97 615 1,173 601 1,607 12,915 679 5,019 19,201 4,385 382 12,142 618 13,832 6,665 16 66 6 323 1,535 594 884 12,290 105,244 4 Approved 2,384 54 18 278 43 882 1,005 238 715 3,544 186 56 968 24 2,850 533 2 56 78 633 115 128 3,772 18,562 # Requests 5 Denied 7,215 43 597 895 558 725 11,910 441 4,304 15,657 4,199 326 11,174 594 10,982 6,132 14 10 6 245 902 479 756 8,518 86,682 # Requests 2 Received 1,067,468 8,807 18,029 30,815 20,188 511,516 424,080 63,870 203,149 1 31 1,431,034 69,839 31,239 262,962 5,910 424,149 244,086 395 5,702 527 692 17,200 110,626 23,334 78,451 693,847 170,118 5,918,065 Program-to-Date # Requests # Requests 3 Processed 1,053,555 8,621 17,224 29,719 19,455 499,671 413,302 62,530 201,104 1 31 1,387,355 67,728 31,031 234,151 5,453 414,609 225,680 381 5,418 477 692 13,438 104,026 19,523 66,883 679,843 170,118 5,732,019 4 Approved 552,599 4,178 6,871 7,883 3,436 211,962 111,269 21,650 54,633 1 13 412,026 4,814 26,473 62,012 1,149 108,993 96,702 34 2,388 17 85 2,649 74,409 2,008 33,605 243,464 106,012 2,151,335 # Requests 5 Denied 500,956 4,443 10,353 21,836 16,019 287,709 302,033 40,880 146,471 18 975,329 62,914 4,558 172,139 4,304 305,616 128,978 347 3,030 460 607 10,789 29,617 17,515 33,278 436,379 64,106 3,580,684 1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot be separately reviewed or validated by Treasury. Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to August, servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis. From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 2 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received include all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program guidance. 3 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation. 4 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a HAMP Trial Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification requests approved and Trial Offers sent since program inception, or March 2009. 5 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: "Number of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation. 6 7 Bank of America, NA includes BAC Home Loans Servicing, LP. Due to system limitations, Bank of America reports one HAMP modification request per loan, rather than multiple requests made on a loan, at this time. Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).
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