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HAMP Application Activity by Servicer 1
As of April 2012

Servicer Name
American Home Mortgage Servicing, Inc.
Aurora Loan Services LLC
Bank of America, NA6
BankUnited
Bayview Loan Servicing, LLC
Carrington Mortgage Services, LLC
CCO Mortgage, a division of RBS Citizens NA
CitiMortgage Inc
GMAC Mortgage, LLC
Green Tree Servicing LLC
HomEq7
iServe Residential Lending, LLC
iServe Servicing, Inc.
JPMorgan Chase Bank, NA8
Marix Servicing LLC
Midland Mortgage Co.
MorEquity7
National City Bank
Nationstar Mortgage LLC
Navy Federal Credit Union
Ocwen Loan Servicing, LLC9
OneWest Bank
ORNL Federal Credit Union
PennyMac Loan Services, LLC
PNC Bank, National Association
Quantum Servicing Corporation
Residential Credit Solutions, Inc.
RG Mortgage Corporation7
Saxon Mortgage Services, Inc.

# Requests
Received 2
2,519
453
19,339
385
898
1,044
0
11,679
5,224
3,173
0
0
0
16,690
7
4,814
0
400
15,819
430
10,691
2,697
19
125
14
12
201
0
1,553

Monthly
# Requests
# Requests
Processed 3
Approved 4
1,608
554
502
288
7,088
2,585
142
118
610
143
550
230
0
0
11,384
3,080
4,706
1,087
3,957
253
0
0
0
0
0
0
11,108
2,352
6
0
2,225
207
0
0
279
101
16,108
511
192
45
8,844
424
2,048
719
7
0
186
65
3
0
7
0
188
21
0
0
760
110

# Requests
Denied 5
1,054
214
4,503
24
467
320
0
8,304
3,619
3,704
0
0
0
8,756
6
2,018
0
178
15,597
147
8,420
1,329
7
121
3
7
167
0
650

# Requests
Received 2
130,193
76,928
1,051,206
16,275
13,831
34,922
9,880
265,945
256,769
57,706
1,339
4
70
1,007,349
1,886
74,919
3,473
30,347
127,859
4,009
314,294
151,857
468
5,036
1,215
1,439
9,189
489
86,699

Program-to-Date
# Requests
# Requests
Processed 3
Approved 4
76,974
44,935
74,889
55,185
817,307
539,396
4,687
3,901
11,562
6,256
19,005
6,635
5,358
2,945
265,475
205,146
243,575
87,003
45,122
19,244
1,339
1,339
3
1
29
13
571,419
360,939
1,102
459
32,310
3,437
3,221
1,820
26,994
25,895
124,168
40,836
1,930
1,013
221,588
97,597
108,330
78,857
142
25
4,718
2,013
423
22
685
85
7,894
1,841
489
489
71,109
45,168

# Requests
Denied 5
32,039
19,704
277,911
786
5,306
12,370
2,413
60,329
156,572
25,878
0
2
16
210,480
643
28,873
1,401
1,099
83,332
917
123,991
29,473
117
2,705
401
600
6,053
0
25,941

HAMP Application Activity by Servicer 1
As of April 2012

Servicer Name
Select Portfolio Servicing, Inc.
Specialized Loan Servicing LLC
U.S. Bank National Association
Wells Fargo Bank, NA10
Other Servicers7
TOTAL

# Requests
Received 2
2,210
625
1,615
20,236
0
122,872

Monthly
# Requests
# Requests
Processed 3
Approved 4
927
631
196
60
534
250
10,229
4,611
0
0
84,394
18,445

# Requests
Denied 5
296
136
284
5,618
0
65,949

# Requests
Received 2
101,690
12,544
80,370
759,240
1,281
4,690,721

Program-to-Date
# Requests
# Requests
Processed 3
Approved 4
76,455
71,340
3,634
1,423
41,430
18,573
433,296
301,179
1,281
1,281
3,297,943
2,026,291

# Requests
Denied 5
5,115
2,211
22,857
132,117
0
1,271,652

1

This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement through April 30, 2012. This report only contains data for servicers that provide this survey. This
survey is a cumulative survey, therefore, an estimate of monthly activity was calculated by taking the latest monthly survey and subtracting it from the previous month's survey. This calculation may at times result in negative numbers
due to servicing transfers or servicer corrections to prior reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2

"Requests Received" is the total number of HAMP mortgage modification requests received, calculated as the sum of the following from the Monthly Servicer Survey: Initial Packages Received and Being Evaluated; Packages Evaluated,
Incomplete and Notice Sent; Packages Evaluated, Complete and Borrower Ineligible; and Packages Evaluated, Complete and Trial Offers Sent.
3

"Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the Borrower by the Servicer, calculated as the sum of the following from the Monthly Servicer Survey:
Packages Evaluated, Complete and Borrower Ineligible; and Packages Evaluated, Complete and Trial Offers Sent.

4

"Requests Approved" is the total number of HAMP mortgage modification requests approved, calculated as Packages Evaluated, Complete, and Trial Offers Sent. Note that all "Requests Approved" do not become Active Trials because
some borrowers do not accept the trial or fail to make the first trial payment.

5

"Requests Denied" is the total number of HAMP mortgage modification requests denied, calculated as Packages Evaluated, Complete and Borrower Ineligible.

6

Bank of America, NA includes Home Loan Services, Wilshire Credit Corporation and BAC Home Loans Servicing, LP.

7

Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods
when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).
8

JPMorgan Chase Bank, NA includes EMC Mortgage Company.

9

Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP.

10

Wells Fargo Bank, NA includes Wachovia Mortgage FSB.