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FEDERAL RESERVE BANK OF NEW YORK Circular No. 8 4 53 '1 I November 9, 1978 N E W C O N SU M E R P A M P H L E T "H o w to File A Consumer Credit Complaint" To A d PwaTMtcd awd w ^ Second Federal Reserve Enclosed is a pamphlet, prepared by the Board of Governors of the Federal Reserve System, entitled "How To File A Consumer Credit Complaint." The pamphlet explains to consumers what to do in the case of a possible violation of any of the Federal consumer credit laws, or if the consumer suspects any unfair or deceptive practice. A "tear-out" complaint form addressed to the Director of the Division of Consumer Affairs of the Board of the Governors is attached to the pamphlet. Additional copies of the pamphlet are available, without charge, from our Consumer Affairs and Bank Regulations Department, or from the Public Information Department of this Bank. PAUL A . VOLCKER, P r e s id e n t mea consum er c re a t . c o m p k tin t a e s x m r t ) s a u , r c , c t r rlgo, n g , e , a i a t t s a e o o , eiin a t o a o i i , o r c i to p b i a s s a c . I a s int rgn r e e p f u l c s i t n e t l o We welcome your comments and suggestions on any consumer c e i i s e rdt su. O (3* "O 31 "O n D ? O C 03 D R c.C 9*i C * 3 L n 3 3 R E OC Q0 O DC ^ D T O C O CD S C ^ D ^ D ^ 33D ) 0C D< < 3* " 3 C o —.cp 3 Q § E * C ^ 03 r O <y + 3 Cc D D0 C 3 D * O RE 3 8 a * C D 3 < o '0 0 3 3 ^ E0C C DC D 3 o g <C . D L ^ R ° C 1 H O 0*3 * 'C < D3 o 3 R^< 0 E C ^ 3 -C CO =- )3 D ; _ D DO d%^ 0 Q 3 3 C $ 0 R ^ * 3 *1 O C <^ O 3 ^ C C0 ^OC o D oa — D3 D D 3a Q< 03C > . C 33 D o C C E ^ *_o D Dp O C * E 0 0 o 0 5*^ R < D * C 3 Ren g" O ^ 3 3^ O0 C *. 3D rE C 0'C C < n C rr R o o D 0 DC D0 3 C $ 3.O C H O 3 r 3 3 * *R E ^ 3 ? O 3 0 <*r ^ M 0 — - C 3 C " o O C ^ 0 (3* D 3D C C D D 3^ 1 *0 *0 R ^ 3 03 O D 3 0 03 C C 0 3 D <-3 3 R 13 E C < O O C D M M D C D 3 5o * 3 0o 0 r * 3 3 3 3 ^ 0 3 E C o _o c D 0 0 E 3 3 - <0 ° c E 3 o r < 00C C^ D C 3 3D D3 Date______________ Signatures___________________________ T i i f r a i n i s l c t d under t e F d r l Trade Commission Improvement A t P o i i g t e i f r a i n i volun h s n o m t o s oiie h eea c. r v dn h n o m t o s t r ; complete i f r a i n i necessary t e p d t i v s i a i n o your c m l i t Ro t n use o t e i f r a i n may ay nomto s o x e i e netgto f opan. uie f h nomto i c u e d s l s n i t b n ( )o o h r i v l e o t o h r governmental agencies as deemed a p o r a e nld icoig t o aks r tes novd r o te prpit. MY COMPLAINT I AS FOLLOWS ( r e l describe t e events i t e order i which t e happened, i c u i g s e i i S Bify h n h n hy nldn pcfc dat s and t e bank's a t o s t which you o j c . Enclose copies o any p r i e t i f r a i n o correspondence t a e h cin o bet f etnn nomto r ht may be h l f l Do n tsend usyour o l copy o any document.): epu. o ny f O h r: Please s e i y _________________________________________________________ te pcf I have attempted t r s l et i complaint d r c l w t t e bank: No D o e o v hs iety i h h Yes D I "No", an attempt sho be made t contact t ebank and r s l e t ec m l i t f uld o h eov h opan. I "Yes", name o person o department contacted i _______________________________________ f f r s Date Ct iy Sae tt Zp i Daytime telephone ______________________ Account number (fa p i a l ) i p l c b e ---------------( n l d area code) icue The complaint i v l e t ef l o i g s r i e Checking Account D novs h olwn evc: SavingsAccount E D LoanQ Address _____________________________ Ct iy Sae tt Zp i Address _____________________________ Sre tet Federal Reserve System Name o Bank _________________________ f 1 3 3 j 0 D K ,— D ) '3 D D E R O C gR R g " C c / 3 0 3 OC ^ D n O 0 R E< Co 3 3 D L o C C C O C O 3R 3 ' D D^ D 3"O0 C 0 0 n "- 0 E § R E 3D 3 0 o 07 3 31 0 C 3 D 33 C 3 C o 0 0 DO c ^ ^ 0 D — 3 C D 0 C 0C 0 C - o o 3D 3D 3 D < c < M C a< C ^ OC 3 D D O 3 CL 5* < D — ^ o C3 C CC DH 3 C S ^ 0 3 Q C ,3 DC . E 0 E- ^ QC _L O _ M 0 0 ^ 13 . 33o 3 -C D 3 3 * D 3 O O =y O <*0 C 0-3* c r C*03 = ° 3 0 o 0 C § D 33 D 3 3 3 0 3 r C D ^ < O E a ^ 0 CL C o O C C L O C $ 3 DC 3 C D O E§*^ g 3O 3 O c C33 ^ zr 0 3 C! G) - o 0 ^ Q 3 D O 1 3C Q< 1 3 D 3& < 0 *D C 3 3 * *— ) ! 3C CP o O( ' D T 3 C*3 3 D 3 ** Rcr C C Eo O (0 C Q ) 3 C 0 0 O o < 3 L 3 Q. D3 D ? 3 r O 7T O Name______________________________ E ^ . $( EM 30 3= oE ^O 3 c 0 03 o 3 3- < 0 ^ E*o g 3 a c* = o = o . C *" 3 0 ; C D ** r 3 D 3 (Q M J3 0 13 C c D o5g O * !3 3 * 7 C -C 0 CL n r D D r? 1 C D O D ?o r CL O 33 o5 . E ^ O - E f) S C D D $ C 13 O C C D D 0 -$ ^ 3 i 3 ^ E $ U of < (p . =^ Q ^ C D 0 ^ ^ zr 3 O C D C3 D3 C (D O 3 ^ Q 3C DE L CDO C 'C O 0) C " 0 = <) 3 S ' CC §C D3 C 3 OD r o E ' ^ Q. 3 C3 o O D p o i i s d s r m n t o because you have made a rhbt i c i i a i n good fi h e e c s o any o your r g t under t e at x r i e f f ihs h CQMPLAtNT FO&M C0 D3 o : 3 g ^ M O Ic 3 C . D E ( I T 3 03 *D 0 3 o -n R O. O r ^ R ^ Q [o 3 {D c : E E ^ ' C o ) D O D c m (Q 0 O C g C * C o ^ R R 5* O R Dn 3-9 3 0 ( ^ R oD (3 r- R ^ ) D & D ^ Q C O C Q^ o ^ . D CL C S E$ * . ^ 13 3 ^ C - -0^3 1 O 9 13 13 0 M o 3 13 <3 3 C^ *L RR a - o C E 0 CO 13 D 3 3 * ^ 'C R M $3 o ? o O D ^ O 3 M C_C O O ^ C D 03 n "* C * ^ C L o _* S R z < i 3' C c E L O3 RR *C C 0* D" O " ^ 0 3 13 O D <*E 3 — C 0 (D M 33 8 5 ? o C Q c oO (C O . E ^ PD X < ^ C C3 CD o 3 = o3 3 D o ° 3 O CL n c3 (D O 3 3 .— 3 . C ' C c I you have a complaint about a b n , you can f ak g t h l from t e F d r l R e ep h e e a eserve. You may com- L!ST O F RESERVE BANKS Director, Division of Consumer Affairs Board of Governors of the Federat Reserve System Washington, D.C. 20551 Atianta, Georgia 104 Marietta Street, N.W. Z!P 30303 (404) 586-8500 Boston, Massachusetts 600 Atlantic Avenue Z)P 02106 (617)973-3000 Chicago, Illinois 230 South LaSalle Street P.O. Box 834 ZIP 60690 (312) 322-5322 Cieveiand, Ohio 1455 East Sixth Street P.O. Box 6387 ZIP44101 (216) 241-2800 DaHas,Texas 400 South Akard Street Station K ZIP 75222 (214)651-6111 Kansas City, Missouri 925 Grand Avenue Federal Reserve Station ZIP64198 (816) 881-2000 Minneapoiis, Minnesota 250 Marquette Avenue ZIP 55480 (612) 340-2345 New York, New York 33 Liberty Street Federal Reserve P.O. Station ZIP 10045 (212) 791-5000 Phiiadeiphia, Pennsylvania 100 North Sixth Street P.O. Box 66 ZIP 19105 (215)574-6000 Richmond, Virginia 100 North Ninth Street P.O.Box 27622 ZIP 23261 (804)649-3611 San Francisco, California 400 Sansome Street P.O Box 7702 ZIP 94120 (415)544-2000 St. Louis, Missouri 411 Locust Street P.O.Box 442 ZIP 63166 (314)444-8444 LIST O F OTHER EN FO RCEM ENT A G EN C IES Nationai Banks Comptroller of the Currency Consumer Affairs Division Washington, D.C. 20219 Nonmember insured Banks Federat Deposit Insurance Corporation Office of Bank Customer Affairs Washington, D.C. 20429 Board of Governors of the Federai Reserve System (July 1978)