The full text on this page is automatically extracted from the file linked above and may contain errors and inconsistencies.
l l★K Federal Reserve Bank of Dallas 2200 N. PEARL ST. DALLAS, TX 75201-2272 HELEN E. HOLCOMB FIRST VICE PRESIDENT AND CHIEF OPERATING OFFICER January 23, 2004 Notice 04-03 TO: The Chief Operating Officer of each financial institution and others concerned in the Eleventh Federal Reserve District SUBJECT Final Consolidation of FedLine® Customer Support DETAILS In an effort to provide uniform, efficient, high-quality service, the Federal Reserve System is consolidating customer support for all electronic access products (FedLine, FedMail, and FedPhone). The first phase of the consolidation, which involved transitioning all FedLine for the Web support, was completed in December 2002. Effective March 1, 2004, consolidation of customer support for all remaining products will take place. As of this date, our national Customer Contact Center will provide support for all of your DOS-based FedLine needs as well as FedLine for the Web. Please call the Customer Contact Center, where highly qualified staff will be able to assist you with any questions related to your hardware, software setup, connectivity, or password issues. Consolidated Customer Contact Center http://www.frbservices.org/Electronic-Access/app/LocalCustServ.jsp For urgent matters, after-hours support will be provided via page to an on-call representative. For additional copies, bankers and others are encouraged to use one of the following toll-free numbers in contacting the Federal Reserve Bank of Dallas: Dallas Office (800) 333-4460; El Paso Branch Intrastate (800) 592-1631, Interstate (800) 351-1012; Houston Branch Intrastate (800) 392-4162, Interstate (800) 221-0363; San Antonio Branch Intrastate (800) 292-5810. -2MORE INFORMATION If you have any questions about the consolidation of support for electronic access products, please contact Anne Coday at (800) 333-4460, ext. 5850, or Tara Kuban at (800) 333-4460, ext. 5463. Paper copies of this notice or previous Federal Reserve Bank notices can be printed from our web site at www.dallasfed.org/banking/notices/index.html. Sincerely,
@FedFRASER