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Federal Reserve Bank OF DALLAS DALLAS, TEXAS 75222 January 10, 1985 Circular 86-3 TO: The Chief Operations Officer of all financial institutions in the Eleventh Federal Reserve District SUBJECT Expansion of customer assistance services to financial institutions located in the Dallas Office territory DETAILS The Federal Reserve Bank of Dallas is pleased to announce the expansion of our Customer Assistance Division. Beginning January 13, 1986, financial institutions located in the Dallas Office territory will be able to call one telephone number to obtain assistance relating to certain services. Institutions located in the El Paso, Houston and San Antonio territories should continue to call operating departments directly at each Branch Office. Representatives at the Dallas Office will serve as a central contact point and will make sure questions and problems are handled and resolved. Initially, only questions related to federal reconcilement, verifications of reserve account balances for reserve account maintenance and missing cash letters will be handled by Customer Assistance. All institutions, regardless of where they are located in the Eleventh District, should contact the number below for questions about reserve account balances. Throughout 1986, the Customer Assistance area accommodate questions relating to other Fed services. questions at a central location, we will be able to serve efficiently. You will be informed by circular as each new to the Customer Assistance area. will be expanded to By handling these you better and more function is added The Customer Assistance Division was created in January of to originally serve financial institutions connected to the Bank's network -- the on-line electronic access network to Federal Reserve Reaction from those on the network to this service has been Therefore, the Bank decided to expand customer assistance to include services on a step by step basis. last year RESPONSE services. positive. other Fed For additional copies of any circular please contact the Public Affairs Department at (214) 651-6289. Banks,and others are encouraged to use the following incoming WATS numbers in contacting this Bank (800) 442-7140 (intrastate) and (800) 527-9200 (interstate). This publication was digitized and made available by the Federal Reserve Bank of Dallas' Historical Library (FedHistory@dal.frb.org) - 2 - BEGINNING JANUARY 13 FOR QUESTIONS RELATING TO: Federal reconcilement Verification of reserve account balances for reserve account maintenance Missing cash letters or cash letters that fail to arrive by 2:00 p.m. CALL THIS NUMBER: (214) 698-4246 Sincerely yours,
@FedFRASER