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DALLASFED

SECOND ISSUE 2014

Community Outlook Survey
LETTER FROM THE COMMUNITY DEVELOPMENT OFFICE
The Community Outlook Survey (COS), a biannual online survey by the Federal Reserve Bank of Dallas, helps assess
community and economic development in the Eleventh District of the Federal Reserve System—Texas, northern Louisiana
and southern New Mexico.1 The community organizations participating in the survey provide housing, health and nutrition,
financial aid, workforce development and education services to cities and counties in the Eleventh District.
In the last six months of 2014, growth of the Texas economy was moderate, despite unemployment continuing to fall.
The energy sector growth that had driven much of the overall economic growth over the past year declined in December, as
oil prices plummeted. Growth in manufacturing, service and retail sectors slowed. Evidence suggests that the sharp drop
in oil prices will continue to impact the overall economy, slowing the strong employment growth the state saw in 2014.2 In
the region’s low- and moderate-income (LMI) communities, observations of job availability have improved slightly, while
views on affordable housing availability remain decidedly negative. Service providers continue to worry about the growth of
high-priced housing complexes in major cities, pushing LMI families and special-need populations farther and farther from
public transit.

PARTICIPATE IN THE SURVEY
If you are interested in participating in our 10-minute survey and are a nonprofit service provider to LMI households in
Texas, northern Louisiana or southern New Mexico, please submit the request form.
View a copy of our survey.

Modest Job Improvement Encourages Service Providers
in Eleventh District
JULY–DECEMBER 2014

I

n January 2015, we asked service providers how
they evaluated changes in the needs of low- and
moderate-income (LMI) households—ranging
from the availability of jobs and affordable housing to
financial well-being and access to credit—for the last six
months of 2014. 3 To better understand how well the needs
of LMI households are being met, we also asked service
providers about the changes in demand for their services,
their organizations’ capacity to serve clients and funding
for their organizations.
In addition, we asked what changes they expected
for the first six months of 2015. Table 1 summarizes their
feedback.
In the last half of 2014, the picture for LMI families is
mixed. The percentage of respondents reporting increases
in many indicators of LMI well-being fell a few percentage
points. For instance, the share of service providers seeing
increases in jobs dropped 3 percentage points (53 versus
56), and for financial well-being, the share dropped a
full 10 percentage points (30 versus 20). Only the share

1

seeing increases in access to credit grew, from 8 percent
in the first half of 2014 to 11 percent in the second half.
Notably, the percentage of service providers seeing
decreases in LMI well-being dropped as well, meaning
that a much higher share saw no change in the past six
months. Regarding their own organizations, the share of
respondents observing increases in funding remained
fairly steady, as did the share observing increased capacity
to serve. Most notable was the demand for services
measure: Less than half of respondents observed increased
demand, compared with 66 percent last survey period.
The diffusion indexes can show a clearer picture,
by combining all three percentages (increase, no
change, decrease) into one score. Regarding nonprofit
organizations, the diffusion indexes rose 3 points for
both funding (47 versus 44) and capacity to serve clients
(53 versus 50). Perhaps this positive turn in capacity
is reflected in the decreased demand for services: Its
diffusion index plummeted from 81 during the first half of
2014 to 70 this period.

FEDERAL RESERVE BANK OF DALLAS | COMMUNITY OUTLOOK SURVEY

Table

1

Demand for Services
Expectations for the next six months:
first half of 2015

Current six months:
second half of 2014
Percent
increase

Percent no
change

Availability of jobs

53

Availability of affordable housing

12

Financial well-being
Access to credit

Percent no
change

Percent
decrease

Diffusion index*

Percent
decrease

Percent
increase

Second half
2014

First half
2015

43

3

59

24

16

75

71

62

27

24

55

20

43

52

20

75

5

35

54

10

58

63

11

82

7

21

70

9

52

56

Demand for services

48

46

7

54

43

4

70

75

Capacity to serve clients

21

64

15

25

60

15

53

55

Funding for organization

18

58

24

22

55

24

47

49

*The diffusion index summarizes the three percentages (Increase/No change/Decrease) into one number for each question and is calculated by adding the percentage of the “Increase” responses to half of the percentage of
the “No change” responses and then multiplying that total by 100. If the index is greater than 50, the attitudes of the service providers are positive. If it is lower than 50, the attitudes of the service providers are negative. If it
is 50, there is no overall change in attitudes.
NOTE: Percentages may not add to 100 due to rounding.

Chart

75

In addition to asking service providers about the
change in the situation of LMI households, we asked them
to identify factors affecting their answers to many of the
indicators. The following charts show the responses to
factors affecting LMI households’ access to credit and
affordable housing and the factors impacting service
providers’ financial sustainability.4

58

Access to Credit

Respondents’ Observations of the Changes
in Situation of LMI Households

1

Diffusion index

90
80

79

70
60
50
40

52

52

45
43

42

30

Availability of jobs
Financial well-being
Access to credit
Availability of affordable housing

20
10
0

1st half of 2013

2nd half of 2013

1st half of 2014

2nd half of 2014

Taking a look at the indexes for measures of LMI wellbeing, all but affordable housing are above the neutral
baseline of 50 (Chart 1). Access to credit broke into positive
territory during the last half of 2014, and the jobs index
increased 2 points (75 versus 73). Since the beginning of
2013, most of these indicators have increased slightly, with
the exception of job availability. Access to credit steadily
rose over the past four survey periods, landing in positive
territory at 52.
Reported expectations about the first half of 2015
are positive on all measures except funding for one’s
organization, at 49. Expectations during the last survey
period were higher on this indicator, with a diffusion index
of 55.

2

Chart 2 shows the breakdown of responses that
highlight the top factors affecting LMI households’ access
to credit. Lack of cash flow was again the top concern, tied
this time with underwriting standards or credit ratings.
Regulatory issues, previously at the fourth spot, came in
near the bottom this time, just above “other factors.” These
factors included difficulty in household budgeting and past
histories with bad credit.

Availability of Affordable Housing
We also asked about the top factors affecting the
availability of affordable housing. Development costs
came in No. 1, switching spots from the last survey with
lack of capital (Chart 3). Organizational capacity climbed
during the last six months of 2014. One respondent cited
the decrease in federal and state funds, while another
expounded upon land availability as a major barrier.

Financial Sustainability
Chart 4 shows that, in keeping with previous surveys, lack
of governmental and grant funding were the top two factors
service providers indicated as affecting their organization’s
sustainability. Furthermore, market conditions again ranked

FEDERAL RESERVE BANK OF DALLAS | COMMUNITY OUTLOOK SURVEY

Chart

2

third. The comments from “other factors” illuminated some
deeper issues within respondents’ own organizations. For
instance, two respondents explained that the economic
development sales tax their organizations usually rely on
decreased in amount due to the surrounding local economy
and the decrease in oil production. Another service provider
cited the challenges associated with drops in donor incomes,
explaining, “Many donors are of moderate income and are not
seeing the financial gains being experienced by many in our
community. We need to work on expanding our donor base.”

Factors That Affect Access to Credit
Lack of cash flow

41

Underwriting standard/credit ratings

41

Lack of financial knowledge

39

Lack of trust in banks

18

Interest rates and other lending costs

12

Regulatory issues

Additional Insights from Survey Respondents

9

Other factors

7
0

10

20
30
Number of respondents

40

50

Note: Respondents could check more than one box.

Chart

3

Factors That Affect the Availability of
Affordable Housing
Development costs

36

Lack of capital

32

Competition for grant/subsidy funding

30

Organizational capacity

24

Community opposition

20

Other factors

11

Regulatory issues

9
0

20
Number of respondents

10

30

40

Note: Respondents could check more than one box.

Chart

4

Factors That Affect Organization’s Financial
Sustainability

Lack of governmental funding

29

Lack of grant funding

29

Market conditions/lack of earned income

11

Lack of bank financing

• The elderly population in rural areas is much more
distressed during flu seasons. We need more access
to transportation and social services for these senior
citizens.
More respondents pointed to the distinct issues that
rural communities face, including limited educational
opportunities and training for youth as well as the digital
divide—the lack of Internet connectivity in some rural
communities that contributes to isolation and ongoing
dearth of opportunities.

16

Does not apply

We also asked nonprofit service providers for any
additional insights they would like to report about the
conditions of LMI households. Not surprisingly, the
negativity regarding affordable housing seen in the
diffusion indexes continued in the comments. The
picture is complicated by worries about transit and the
continuing lack of affordability in cities, pushing LMI
residents outside these communities. For example, some
commenters described luxury apartment development
in the cities, pushing lower-income and even moderateincome families into the suburbs—only to have them
suffer from lack of affordable public transportation.
Another respondent described “not in my backyard”
mentalities of some cities that push LMI families into
unincorporated communities, such as the border colonias,
where families can enter a risky, informal contract-fordeed scenario, without the need to qualify for a loan.
Still others focused on health concerns, particularly
for special-need populations such as the elderly or those
located in isolated, rural communities. One respondent
writes:

8

Other factors

7
0

5

10

15
20
25
Number of respondents

30

35

Note: Respondents could check more than one box.

3

FEDERAL RESERVE BANK OF DALLAS | COMMUNITY OUTLOOK SURVEY

Challenges and Solutions for Nonprofit
Organizations
For this survey, we posed an additional set of
questions to service providers: What is the most prominent
issue affecting LMI communities that your organization
will focus on for the first half of 2015? Additionally, what
information, resources or actions do you believe are needed
to move this issue forward?
Financial capability and affordable housing had the
most representation among service provider responses.
Other prominent issues that surfaced include health,
education and influencing local governments. Below are
selected comments that have been edited for publication:

individually, they strive to help positively change the
trajectory of LMI families.

Notes
Data collected represent the opinions of organizations that complete the survey and
should not be interpreted to represent the opinions of all service providers to low- and
moderate-income households in the Eleventh District of the Federal Reserve System. In
addition, the organizations that respond to the survey will not necessarily be the same
from one survey to the next.
2
For more economic statistics and analyses on the Eleventh District, see www.dallasfed.
org/research/update/reg/2015/1501.cfm
3
Beginning in 2013, COS switched from a quarterly survey to a biannual survey.
4
The number of respondents to the second six months of 2014 survey is 62.
1

Questions regarding the Community Outlook Survey can be
addressed to Emily Ryder Perlmeter at emily.perlmeter@dal.
frb.org

• We’re focused on effective financial coaching,
including tracking of credit scores, improving
savings and increasing income. We need a
community-wide push to get free tax preparation
and strongly encourage savings for future crises and
needs, thus circumventing payday and title lenders
and the like. We need help from traditional lenders
to provide affordable and obtainable products as
alternatives to high-cost alternative lenders.
• We are in the federal health/dental/behavioral
health sector. What is affecting us is the lack of
disposable income with individuals and families.
One of the last things people will spend money on
is their health care. We have not seen the Affordable
Care Act help much yet, at least not in our area in
Texas.
• Our focus is improving access to broadband and
Internet for LMI communities.
• There is an unmet need for quality early childhood
educational opportunities, particularly for at-risk
families. This need will increase exponentially
when changes to cash assistance and other federal
public aid programs are implemented that require
recipients to work or be in job training or school.
• The opinion of vocal citizens impacts the position
of elected officials. This year, I intend to work
toward changing public perception of low-income
individuals by developing and distributing
materials that dispel the negative myths
surrounding those with low incomes.
Going into 2015, service providers have targeted
a wide range of issues to tackle. By addressing these
often interconnected concerns in tandem, rather than

4

FEDERAL RESERVE BANK OF DALLAS | COMMUNITY OUTLOOK SURVEY