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2012 Survey of Consumer Payment Choice
2012 SCPC Questionnaire
RAND American Life Panel MSXXX and “My Household Questionnaire”
October, 2012
***Pink text*** = comments
(surveyintro)
Thank you for taking this survey. We are studying how consumers pay for goods and services. This
survey asks questions about payment choices you make for purchases and bill paying. As always, your
answers are collected anonymously and will never be linked to your name.
Please keep the following in mind:
CLICK on any underlined word to see its definition.
Try to answer all questions the best you can, even if:
You are unsure of your answer.
You do not have or use the payment method.
Preliminaries (related to MHQ)
If calcage = empty then
(IN002) What is your birth date?
(birthmonth) Range of Months: January-December
(birthday) Range of Days: 1-31
(birthyear) Range of years: 1911-1999
end if
If internetlocation = empty then
(internetlocation) We would like to know how you are communicating with us. From
what location are you currently connected to the internet?
1 Home
2 Work
3 Internet café, library, etc.
4 Elsewhere
end if
(cellphone) Do you have a cell phone?
1 Yes
2 No
IF cellphone = NO THEN
(evercell) Have you ever had a cell phone?
1 Yes
2 No
ENDIF
If cellphone = 1 then
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
1
2012 Survey of Consumer Payment Choice
CPADOPTER := 1
(smartphone) A smart phone is a mobile telephone with features that may enable it to
easily access the web, send e-mails, and interact with computers.
Examples of smart phones include the iPhone, Android, Blackberry, and Windows Mobile.
Is your cell phone a smart phone?
Yes
No
Else
CPADOPTER := 0
ENDIF
I.
(tablet) Do you have a tablet device?
Examples of common tablets include the iPad, Samsung Galaxy, Amazon Kindle Fire, and
Google Nexus 7.
1 Yes
2 No
Financial Responsibility (FR)
(FR001_intro)
First, help us to understand your role in the financial activity of your household.
In your household, how much responsibility do you have for these tasks?
Check one per row only.
None
or
almost
none
(FR001_a)
Paying monthly bills (rent or mortgage, utilities, cell
phone, etc.)
(FR001_b)
Doing regular shopping for the household
(groceries, household supplies, pharmacy, etc.)
(FR001_d)
Making decisions about saving and investments
(whether to save, how much to save, where to
invest, how much to borrow)
(FR001_e)
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
2
Some
Shared
equally
with other
household
members
Most
All or
almost
all
2012 Survey of Consumer Payment Choice
Making decisions about other household financial
matters (where to bank, what payment methods to
use, setting up online bill payments, filing taxes)
Common Payment Methods
Next we are going to ask you about several common methods for making payments. Please review the
definitions below before moving on.
Cash
Check
Debit card
Credit card
Prepaid card
Bank account number
Online banking bill pay
Coins and paper bills.
A piece of paper directing a financial institution to pay a specific amount of
money to a person or business.
A card that deducts directly from your bank account.
A card that allows the cardholder to make a purchase that will be paid back to
the credit card company later.
A card that either stores or records a dollar value. Also known as stored value
cards or gift cards. Some of these cards may have a Visa, MasterCard,
Discover or American Express logo on them, but they are not a credit or debit
card. Some cards are for specific payments, like a phone card, and others
work for many payments, like NetSpend or Green Dot. In addition, there are
government-issued prepaid cards such as EBT, Direct Express, SNAP, and
TANF. Most prepaid cards have a dollar value that can be used to make
payments, which are deducted from the value stored on the card. Other types
of prepaid cards may be valid for use over a specific period of time, such as a
monthly public transit pass, but the value of these cards is not deducted each
time the card is used.
A payment made by providing your bank account number to a third party,
such as your employer or a utility company. You can give your number on
websites, paper forms, etc.
A payment made from your bank’s online banking website, usually for a bill
but it can be used to pay other people too. This payment does not require you
or your bank to disclose your bank account number to a third party.
For each question, please rate the characteristics of all payment methods, even if you do not have or
use all of them.
II.
Assessment of Characteristics (AS)
****RAND: currently, we randomize the order of the six characteristics (Security, Acceptance, Cost,
Convenience, Getting & setting up, and Payment Records). In addition, can you randomize the payment
instruments by these three groups:
1. Paper (Cash, Check),
2. Card (Debit card, Credit card, Prepaid card), and
3. Electronic (Bank account number, Online banking bill pay).
So within each group, there would be no randomization, but we will randomize (1, 2, 3).
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
3
2012 Survey of Consumer Payment Choice
This randomization would apply across all 6 characteristics, so if the order of the payment instrument
groups is (3,1,2) then it will be that same order for all 6 characteristics.
****
SECURITY
Suppose a payment method has been stolen, misused, or accessed without the owner’s permission.
Please rate the SECURITY of each method against permanent financial loss or unwanted disclosure of
personal information.
Please choose one answer in each row for all payment methods.
1
2
3
4
Very Risky
Risky
Neither risky
Secure
nor secure
AS003_a{.}
Cash
AS003_b{.}
Check
AS003_h{.}
Money order
AS003_c{.}
Debit card
AS003_d{.}
Credit card
AS003_e{.}
Prepaid card
AS003_f{.}
Bank account
number
AS003_g{.}
Online banking
bill pay
5
Very Secure
ACCEPTANCE FOR PAYMENT
Please rate how likely each payment method is to be ACCEPTED for payment by stores, companies,
online merchants, and other people or organizations.
Please choose one answer in each row for all payment methods.
1
Rarely
accepted
2
Occasionally
accepted
3
Often
accepted
AS003_a{.}
Cash
AS003_b{.}
Check
AS003_h{.}
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
4
4
Usually
accepted
5
Almost always
accepted
2012 Survey of Consumer Payment Choice
Money order
AS003_c{.}
Debit card
AS003_d{.}
Credit card
AS003_e{.}
Prepaid card
AS003_f{.}
Bank account
number
AS003_g{.}
Online banking
bill pay
COST
Please rate the COST of using each payment method.
Examples: Fees, penalties, postage, interest paid or lost, subscriptions, or materials can raise the cost of
a payment method. Cash discounts and rewards (like frequent flyer miles) can lower the cost of a
payment method.
Consider the cost of using or owning the payment method, not the cost of an item purchased.
Please choose one answer in each row for all payment methods.
1
Very high cost
2
High cost
3
Neither high
nor low cost
AS003_a{.}
Cash
AS003_b{.}
Check
AS003_h{.}
Money order
AS003_c{.}
Debit card
AS003_d{.}
Credit card
AS003_e{.}
Prepaid card
AS003_f{.}
Bank account
number
AS003_g{.}
Online banking
bill pay
CONVENIENCE
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
5
4
Low cost
5
Very low cost
2012 Survey of Consumer Payment Choice
Please rate the CONVENIENCE of each payment method.
Examples: speed, control over payment timing, ease of use, effort to carry, ability to keep or store.
Please choose one answer in each row for all payment methods.
1
Very
inconvenient
2
Inconvenient
3
Neither
inconvenient
nor convenient
4
Convenient
5
Very
convenient
AS003_a{.}
Cash
AS003_b{.}
Check
AS003_h{.}
Money order
AS003_c{.}
Debit card
AS003_d{.}
Credit card
AS003_e{.}
Prepaid card
AS003_f{.}
Bank account
number
AS003_g{.}
Online banking
bill pay
GETTING & SETTING UP
Rate the task of getting or setting up each payment method before you can use it.
Examples: getting cash at the ATM, length of time to get or set up, paperwork, learning to use or install
it, or travel.
Please choose one answer in each row for all payment methods.
1
Very hard to
get or set up
2
Hard to get or
set up
3
Neither hard
nor easy
AS003_a{.}
Cash
AS003_b{.}
Check
AS003_h{.}
Money order
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
6
4
Easy to get or
set up
5
Very easy to
get or set up
2012 Survey of Consumer Payment Choice
AS003_c{.}
Debit card
AS003_d{.}
Credit card
AS003_e{.}
Prepaid card
AS003_f{.}
Bank account
number
AS003_g{.}
Online banking
bill pay
PAYMENT RECORDS
Rate the quality of payment records offered by each payment method. Consider both paper and
electronic records.
Examples: proof of purchase, account balances, spending history, usefulness in correcting errors or
dispute resolution, or ease of storage.
Please choose one answer in each row for all payment methods.
1
Very poor
records
2
Poor records
3
Neither good
nor poor
4
Good records
5
Very good
records
AS003_a{.} Cash
AS003_b{.}
Check
AS003_h{.}
Money order
AS003_c{.} Debit
card
AS003_d{.}
Credit card
AS003_e{.}
Prepaid card
AS003_f{.} Bank
account number
AS003_g{.}
Online banking bill
pay
(AS012_Intro) Please rank the importance of each payment characteristic when you decide
which payment method to use.
Please choose each ranking only once.
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
7
2012 Survey of Consumer Payment Choice
***A randomized table is created with the 6 variables for respondent to rate from 1 to 6*
Least
important
1
2
3
4
5
Most
important
6
(AS012_a)Acceptance for Payment
(AS012_b) Getting & Setting up
(AS012_d)Cost
(AS012_e)Convenience
(AS012_f) Payment records
(AS012_h) Security
(AS004) How do you rate the security of the following means of making a payment?
Please rate all means of making a payment, even if you do not use that method.
***randomize order of categories****
1
2
3
4
5
Very Risky
Risky
Neither risky
Secure
Very Secure
nor secure
(AS004_a)
In person
(AS004_b)
By mail or
other delivery
service
(AS004_c)
Landline phone
(AS004_d)
Laptop or
desktop
computer
(internet)
(AS004_e)
Laptop or
desktop
computer
(voice call
using service
like Skype)
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
8
2012 Survey of Consumer Payment Choice
(AS004_f)
Mobile phone
(voice call)
(AS004_g)
Mobile phone
(internet)
(AS004_h)
Mobile phone
(text message)
(AS004_i)
Tablet
(internet)
(AS004_j)
Tablet (voice
call using
service like
Skype)
(AS005) Rating the security of debit cards
Debit card payments sometimes require you to
o Enter a Personal Identification Number (PIN)
o Give your signature
o No PIN or signature, typically for small dollar values
o Card number entered online
How would you rate the security of each type of debit card transaction?
1
Very Risky
2
Risky
3
Neither risky
nor secure
(AS005_a)
PIN debit card
(AS005_b)
Signature debit
card
(AS005_c)
No PIN and no
signature debit
card
(AS005_d)
Using a debit
card online
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
9
4
Secure
5
Very Secure
2012 Survey of Consumer Payment Choice
III.
Payment Adoption (PA)
(PA001)
Now we’re going to ask you about your checking and savings accounts.
Checking accounts allow you to make payments or withdrawals as often as necessary using
checks, debit or ATM cards, or online payments. Some checking accounts pay interest on
deposits and may be called money market checking accounts.
Savings accounts allow only a limited number of payments, withdrawals, or transfers. Savings
accounts pay interest on deposits that is usually higher than interest-bearing checking accounts.
Examples include traditional savings accounts, money market savings accounts, Christmas Club
accounts, and Coverdell or 529 education accounts.
When answering the questions, please keep the following in mind:
If you are married or living with a partner, please report all accounts of your own and
all accounts held jointly with your spouse or partner, but not any accounts held only by
your spouse or partner.
If you own or operate a business, please do not report accounts used for business
purposes only.
Enter “0” if you have no accounts of the indicated type.
How many accounts do you have at any financial institution, including banks, credit unions, brokerages,
or investment firms?
Do not include deposits held at online services such as PayPal.
o
o
(PA001_a) Number of checking accounts
(PA001_b) Number of savings accounts
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
10
2012 Survey of Consumer Payment Choice
IF PA001_a > 0 THEN
CHKADOPTER := 1
else
CHKADOPTER := 0
ENDIF
IF PA001_b > 0 THEN
SAVADOPTER := 1
else
SAVADOPTER := 0
ENDIF
IF PA001_a > 0 OR PA001_b > 0 THEN
BAADOPTER := 1
else
BAADOPTER := 0
ENDIF
If chkadopter = 0 then
(PA002)Please choose the most important reason why you don’t have a checking
account.
****randomize 1-6, and always keep 7 as “other”***
o 1 I don’t write enough checks to make it worthwhile
o 2 The minimum balance is too high
o 3 I don’t like dealing with banks
o 4 The fees and service charges are too high
o 5 No bank has convenient hours or location
o 6 No bank will give me a checking account
o 7 Other (explain)
(PA002_other)
(PA003) Have you ever had a checking account?
o 1 Yes
o 2 No
IF PA003 = 1 THEN
CHKEVER := 1
else
CHKEVER := 0
ENDIF
ENDIF
SAVEVER := 0
if SAVADOPTER = 0 then
(NEWSAV) Have you ever had a savings account?
o 1 Yes
o 2 No
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
11
2012 Survey of Consumer Payment Choice
if NEWSAV = 1 then
SAVEVER := 1
else
SAVEVER := 0
endif
endif
if (CHKEVER = 1 or SAVEVER = 1) then
BAEVER := 1
else
BAEVER := 0
endif
DCADOPTER := 0
ATMADOPTER := 0
ATMONLYADOPTER := 0
TBADOPTER := 0
OBADOPTER := 0
OBBPADOPTER := 0
DCEVER := 0
ATMEVER := 0
ATMONLYEVER := 0
TBEVER := 0
OBEVER := 0
OBBPEVER := 0
MOADOPTER := 0 *money order;
MOEVER := 0
TCADOPTER := 0
*travelers checks;
TCEVER := 0
PPEVER := 0
MBADOPTER := 0
*mobile banking;
MBEVER := 0
if BA_Adopter = 0 then
if (chkever = 1 or savever = 1) then
(PA010) A debit card allows you to make purchases or payments in addition to
allowing access to your bank accounts through an automated teller machine (ATM).
Have you ever had a debit card?
o 1 Yes
o 2 No
if PA010 = 1 then
DCEVER := 1
ATMEVER := 1
else
DCEVER := 0
ATMEVER := 0
endif
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
12
2012 Survey of Consumer Payment Choice
(PA009) An ATM card is a card that allows you to deposit or withdraw cash from an
automated teller machine, but cannot be used for purchases or payments.
Have you ever had an ATM card?
o 1 Yes
o 2 No
if PA009 = 1 then
ATMEVER := 1
if PA010 = 2 then
ATMONLYEVER := 1
else
ATMONLYEVER := 0
endif
else
ATMEVER := 0
endif
(NEWTB) Telephone banking is when you access your account by calling a phone
number that your bank has provided. You interact with the system using either
voice commands, your phone’s numeric keypad, or speaking with a live customer
service representative.
To set up access to telephone banking, you may need to create a password or PIN.
Have you ever set up access to telephone banking?
o 1 Yes
o 2 No
if NEWTB = 1 then
TBEVER := 1
else
TBEVER := 0
endif
(NEWOB) Online banking is a method of accessing a bank account via the website of
a bank, to perform such actions as viewing account balances, making transfers
between accounts, or paying bills electronically.
In order to set up access to your bank’s online banking website, you usually have to
set up a username, password, site key or PIN.
Have you ever set up access to online banking?
o 1 Yes
o 2 No
if NEWOB = 1 then
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
13
2012 Survey of Consumer Payment Choice
OBEVER := 1
(NEWOBBP) Online banking bill payment is an electronic payment made
directly from your bank account to a merchant via your bank’s online
banking website.
To initiate the payment, you provide your bank’s website with a merchant’s
information and authorize the bank to make a deduction from your account.
To set up access to online banking bill payment, you must sign up on your
bank’s online banking website.
Have you ever set up access to online banking bill payment?
o 1 Yes
o 2 No
if NEWOBBP = 1 then
OBBPEVER := 1
else
OBBPEVER := 0
endif
else
OBEVER := 0
endif
ENDIF
ENDIF
*ending if (chkever = 1 or savever = 1);
*ending if BA_Adopter = 0;
if BA_Adopter != 0 then
if CHKADOPTER = 1 then
(PA004) Your primary checking account is the checking account you use most often.
What interest rate do you earn on the balance in your primary checking account?
Include money market accounts if that is your primary checking account
Please choose “0%” if you do not earn interest.
DROP DOWN BOX WITH ENTRIES
o [initial box] *** Select one ***
o
o
o
o
o
o
o
o
o
0%
0.01% - 0.05%
0.06% - 0.10%
0.11% - 0.15%
0.16% - 0.20%
0.21% - 0.25%
0.26% - 0.50%
0.51% - 0.75%
0.76% - 1.00%
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
14
2012 Survey of Consumer Payment Choice
o
o
o
o
o
o
Endif
1.01% - 1.50%
1.51% - 2.00%
2.01% - 2.50%
2.51% - 3.00%
More than 3%
Don’t know
(PA031) Do you currently have any blank, unused checks?
o 1 Yes
o 2 No
(PA035) Have you written a paper check to make a payment in the past 12
months?
o 1 Yes
o 2 No
(PA006) At what type of financial institution is your primary checking account?
Your primary account is the account you use most often, not the account
with the most money in it.
o 1 Commercial bank
o 2 Savings and loan
o 3 Credit union
o 4 Brokerage
o 5 Internet bank
o 6 Other:
(PA006_other) (please specify)_______
***chkadopter = 1***
If SAVADOPTER = 1 then
(PA007) At what type of financial institution is your primary savings account?
Your primary account is the account you use most often, not the account
with the most money in it.
o 1 Commercial bank
o 2 Savings and loan
o 3 Credit union
o 4 Brokerage
o 5 Internet bank
o 6 Other:
(PA007_other) (please specify)_______
Endif
If (CHKADOPTER = 1) then
o (PA005) Overdraft protection is a service that your bank provides when
you make a transaction that exceeds your account balance.
Overdraft protection covers the difference between the transaction amount
and your account balance, and therefore you will avoid a fee from the
retailer or merchant for having insufficient funds.
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
15
2012 Survey of Consumer Payment Choice
Overdraft protection can be activated by linking a savings account or credit
card to your checking account, or through overdraft insurance.
Does your checking account have overdraft protection?
o
o
o
1 Yes
2 No
3 I don’t know
Endif
(PA008_Intro) An ATM card is a card that allows you to deposit or withdraw cash from
an automated teller machine (ATM), but cannot be used for purchases or payments.
A debit card allows you to make purchases or payments in addition to allowing access to
your bank accounts through an ATM.
How many ATM cards and/or debit cards do you have?
If you are married or living with a partner, please report all cards of your own and all
cards held jointly with your spouse or partner, but not any cards held only by your
spouse or partner.
If you own or operate a business, please do not report cards used for business purposes
only.
Enter “0” if you have no cards of the indicated type.
o
o
(PA008_b) Number of ATM cards:
(PA008_a) Number of debit cards:
if PA008_a > 0 then
DCADOPTER := 1
ATMADOPTER := 1
else
DCADOPTER := 0
ATMADOPTER := 0
(PA010) Have you ever had a debit card?
o 1 Yes
o 2 No
if PA010 = 1 then
DCEVER := 1
ATMEVER := 1
else
DCEVER := 0
ATMEVER := 0
endif
endif
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
16
2012 Survey of Consumer Payment Choice
if PA008_b > 0 then
ATMADOPTER := 1
if PA008_a = 0 then
ATMONLYADOPTER := 1
else
ATMONLYADOPTER := 0
endif
else
ATMADOPTER := 0
(PA009) Have you ever had an ATM card?
o 1 Yes
o 2 No
if PA009 = 1 then
ATMEVER := 1
else
ATMEVER := 0
endif
endif
if (PA008_a > 0) then
(PA011) Some debit cards give rewards for using the card for purchases or payments.
Examples of rewards include frequent flier miles, cash back, or points that can be spent
on merchandise.
Do any of your debit cards give rewards?
o
o
o
1 Yes
2 No
3 I don’t know
(PA034) If you are given a choice while completing a debit card purchase, do you
prefer to enter your PIN or give your signature? ***randomize responses***
o 1 PIN
o 2 Signature
o 3 Either one is fine/ I’m indifferent
Endif
(PA032) In the past 12 months, have you visited a bank branch, a savings and loan, or a
credit union and spoken with a teller or other employee to conduct banking
transactions such as opening or closing an account, making a withdrawal or deposit,
checking an account balance or making a payment?
o
Yes
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
17
2012 Survey of Consumer Payment Choice
o
No
If (pa008_a > 0 or pa008_b > 0) then
(PA049) In the past 12 months, have you used an ATM to conduct banking transactions
such as making a withdrawal, making a deposit, or checking an account balance?
o
o
Yes
No
End if
Now we’d like to know more about how you access your bank account(s).
Telephone banking is when you access your account by calling a phone number that
your bank has provided. You interact with the system using either voice commands,
your phone’s numeric keypad, or speaking with a live customer service representative.
Online banking is a transaction conducted on the website of a bank, such as viewing
account balances, making transfers between accounts, or paying bills electronically.
Have you set up any of the following methods of accessing your current bank accounts?
(PA012)
Telephone banking
(PA013) Online
banking
Yes
1
No
2
1
2
If pa012 = 1 then
TBADOPTER := 1
End if
If TBADOPTER = 0 then
(NEWTB) Have you ever set up access to telephone banking?
o 1 Yes
o 2 No
End if
if NEWTB = 1 then
TBEVER := 1
else
TBEVER := 0
endif
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
18
2012 Survey of Consumer Payment Choice
If pa013 = 1 then
OBADOPTER := 1
(PA014) Online banking bill payment is an electronic payment made directly
from your bank account to a merchant via your bank’s online banking website.
To initiate a payment, you provide your bank’s website with a merchant’s
information and authorize the bank to make a deduction from your account.
To set up access to online banking bill payment, you must sign up on your bank’s
online banking website.
Have you set up access to the online banking bill payment function of your
bank’s online banking website?
o
o
1 Yes
2 No
if PA014 = 1 then
OBBPADOPTER := 1
else
OBBPADOPTER := 0
(NEWOBBP) Have you ever set up access to online banking bill
payment?
o 1 Yes
o 2 No
if NEWOBBP = 1 then
OBBPEVER := 1
else
OBBPEVER := 0
endif
endif
else
OBADOPTER := 0
(NEWOB) Online banking is a method of accessing a bank account via the
website of a bank, to perform such actions as viewing account balances,
making transfers between accounts, or paying bills electronically.
In order to set up access to your bank’s online banking website, you usually
have to set up a username, password, site key or PIN.
Have you ever set up access to online banking?
o 1 Yes
o 2 No
if NEWOB = 1 then
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
19
2012 Survey of Consumer Payment Choice
OBEVER := 1
(NEWOBBP) Have you ever set up access to online banking bill
payment?
o
o
1 Yes
2 No
else
OBEVER := 0
Endif
endif
IF CELLPHONE = 1 AND BAADOPTER = 1 THEN
Mobile banking uses a mobile phone to access your bank account. This can be done
either by accessing your bank’s web page on your mobile phone, via text messaging,
reading emails from your bank, or by using a downloadable app on your mobile phone.
(PA026_a) Do you currently have your bank’s mobile banking app installed on your
mobile phone?
1 Yes
2 No
Using your mobile phone, have you done any of the following in the past 12 months?
****randomize****
Yes
No
1
2
(PA026_b)Check a balance or check recent transactions
1
2
(PA026_c)Pay a bill
1
2
(PA026_d)Receive a text message alert from your bank
1
2
(PA026_e)Transfer money between two accounts
ENDIF
IF ((cellphone = 1 and PA026_a = 2) or evercell = 1) and
(BAADOPTER = 1 or BAEVER = 1) THEN
(PA028) Have you ever downloaded your bank’s mobile banking app on your cell
phone?
1 Yes
2 No
ENDIF
If pa026_a = 1 then
MBADOPTER := 1
Endif
If (pa026_b = (2,missing) OR pa026_c = (2,missing) OR pa026_d =
(2,missing) OR pa026_e = (2,missing)) then
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
20
2012 Survey of Consumer Payment Choice
IF (BAADOPTER = 1 or BAEVER = 1) and (CPADOPTER = 1 OR
EVERCELL = 1) THEN
(PA126) Using your mobile phone, have you ever done any of the following?
IF PA026_b = (2,missing) THEN
Check a balance or check recent transactions
IF PA026_c = (2,missing) THEN
Pay a bill
IF PA026_d = (2,missing) THEN
Receive a text message alert from your bank
IF PA026_e = (2,missing) THEN
Transfer money between two accounts
1 Yes
2 No
ENDIF
End if
If tbadopter = 1 or obadopter = 1 or mbadopter = 1 then
In the past 12 months, have you used the following methods to access your account?
Yes
1
No
2
If tbadopter = 1 then
(PA033_a)
Telephone banking
If obadopter = 1 then
1
2
(PA033_b)
Online banking, using a
computer or laptop
If mbadopter = 1 then
1
2
(PA033_c)
Online banking, using a mobile
phone
(PA033_d)
1
2
Online banking, using other
internet connected device
(PA033_d_other)
Other device (please specify)__________________
Endif
Endif
*if BA_Adopter != 0;
(PA050) In the past 12 months, have you used cash to make a payment, even once?
o Yes
o No
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
21
2012 Survey of Consumer Payment Choice
(PA015_Intro) About how much cash do you have...
Please round to the nearest dollar
Do not include cash owned by other members of your household
o
(PA015_a) … in your wallet, purse, and/or pocket.
o About $____.00
o (PA015_b)…stored elsewhere for safe keeping in your home, car, office, etc.
o About $____.00
****for PA015_a and PA015_b, verify from respondent if response is over $1000
Ask the R the following:
You told us that you have [FILL with amount the R entered] in your [wallet, purse, and/or pocket OR
home, car or office].
<br><br>
Please choose ‘Back’ if you would like to change your response. Otherwise, choose ‘Next’ to continue.
****
(PA016)When you get cash, where do you get it most often?
***randomize responses 1-6, “Other” is always 7 ***
o 1 ATM
o 2 Bank teller
o 3 Check cashing store
o 4 Cash back at a retail store
o 5 I am paid in cash
o 6 Family or friend
o 7 Other
o (PA016_other) Specify:
IF PA016 = ATM then
(PA016_a) When you get cash from an ATM, what kind of plastic card do you use most often?
IF DCADOPTER = 1 THEN
o 1 Debit card
End IF
If ATMADOPTER = 1 THEN
o 2 ATM card
END IF
o 3 Prepaid card
o 4 Credit card cash advance
o 5 Other type of card
ELSE IF PA016 = “Cash back at a retail store” then
(PA016_b) When you get cash back at a retail store, what method do you use most often?
IF DCADOPTER = 1 THEN
o 1 Debit card
End IF
IF CHKADOPTER = 1 THEN
o 2 Write a check
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
22
2012 Survey of Consumer Payment Choice
END IF
o 3 Prepaid card
o 4 Other method
END IF
***here is a series of FILLs that you should use for the next questions. They are slightly reworded
versions of the above table***
1. the ATM
2. a bank teller
3. a check cashing store
4. a retail or grocery store
5. your employer
6. a family member or friend
7. [whatever the R writes in the open ended response box PA016_other]
(PA017_a) When you get cash from [FILL WITH ANSWER FROM PA016], what amount do you
get most often?
Please round to the nearest dollar
If you never get cash, please enter 0.
o
$______.00
(PA018_intro)In a typical period (week, month, or year), how often do you get cash from [FILL
WITH ANSWER FROM PA016]?
Please fill in one box only. Choose the box that best describes your cash activity.
Enter the number of times you get cash. DO NOT ENTER DOLLAR AMOUNTS.
If you get cash less than once per month, please answer on an annual basis
If never, please enter 0 in any box.
Weekly basis
(PA018_a1)
______time(s) per week
OR Yearly basis
(PA018_c1)
______time(s) per year
(PA017_b) When you get cash from all other sources besides [fill from answer PA016], what
amount do you get most often?
Please round to the nearest dollar
If you never get cash, please enter 0.
o
OR Monthly basis
(PA018_b1)
_____time(s) per month
$______.00
(PA018_intro)In a typical period (week, month, or year), how often do you get cash from all
other sources besides [fill from answer PA016]?
Please fill in one box only. Choose the box that best describes your cash activity.
Enter the number of times you get cash. DO NOT ENTER DOLLAR AMOUNTS.
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
23
2012 Survey of Consumer Payment Choice
If you get cash less than once per month, please answer on an annual basis
If never, please enter 0 in any box.
Weekly basis
(PA018_a2)
______time(s) per week
OR Monthly basis
(PA018_b2)
_____time(s) per month
OR Yearly basis
(PA018_c2)
______time(s) per year
CCADOPTER := 0
(PA053)
Credit cards allow you to carry a balance from month to month. This is called revolving credit.
Charge cards must be paid in full at the end of each billing cycle.
Do you have any credit cards or charge cards?
If you're married or living with someone, please report only those cards that you use or that
you both use, not cards used only by your spouse or partner.
Leave out any cards used only for business purposes
o 1 Yes
o 2 No
If PA053 = 1 then
CCADOPTER = 1
Else
CCADOPTER = 0
(PA020) Have you ever had a credit card or charge card?
o 1 Yes
o 2 No
CCEVER := 0
IF PA020 = 1 THEN
CCEVER := 1
ENDIF
Endif
IF CCADOPTER = 1 THEN
(PA019_intro) Now we’d like to find out about your credit cards and charge cards.
Do you have any of the following types of credit cards or charge cards?
(PA019_a)
Visa, MasterCard, or Discover credit cards (these cards can be used anywhere
credit cards are accepted)
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
24
Yes
1
No
2
2012 Survey of Consumer Payment Choice
(PA019_b)
Company or store branded credit cards (these cards can only be used at the
merchant labeled on the card, and do not have logos from Visa, MasterCard,
Discover or American Express)
(PA019_c)
American Express charge cards (these are green, gold or platinum colored)
(PA019_d)
American Express credit cards (these are not green, gold or platinum colored)
(PA019_e)
Diners Club or other charge cards
1
2
1
2
1
2
1
2
(PA054) Some credit cards give rewards for using the card for purchases or payments.
Examples of rewards include frequent flier miles, cash back, or points that can be spent
on merchandise.
Please tell us how many credit cards you have of each type.
If none, please enter 0.
<BR><BR>
IF PA019_a = 1
then
Visa, MasterCard, or
Discover credit cards
IF PA019_b = 1
then
Company or store
branded credit cards
If PA019_c = 1
then
American Express
charge cards
If PA019_d = 1
then
American Express
credit cards
If PA019_e = 1
then
Diners Club or other
charge cards
ENDIF
Number of credit cards with
rewards
PA054_A1
Number of credit cards without
rewards
PA054_A2
PA054_B1
PA054_B2
PA054_C1
PA054_C2
PA054_d1
PA054_d2
PA054_e1
PA054_e2
****end CCADOPTER = 1 section ****
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
25
2012 Survey of Consumer Payment Choice
****begin prepaid card section****
PCADOPTER := 0
PCEVER := 0
(PA197)
Now we’d like to find out about any prepaid cards you might have. These cards are also known as gift
cards or stored value cards. Some of these cards may have a Visa, MasterCard, Discover or American
Express logo on them, but they are not a credit or debit card. Some cards are for specific payments, like
a phone card, and others work for many payments, like NetSpend or Green Dot. In addition, there are
government-issued prepaid cards such as EBT, Direct Express, SNAP, and TANF. Most prepaid cards have
a dollar value that can be used to make payments, which are deducted from the value stored on the
card. Other types of prepaid cards may be valid for use over a specific period of time, such as a monthly
public transit pass, but the value of these cards is not deducted each time the card is used.
Do you have any of the following types of prepaid cards?
(PA197_a)
Gift card from a store, merchant, or website (examples: Home Depot, Target, Starbucks,
iTunes)
(PA197_c)
Public transportation card (subway, bus, train or ferry)
(PA197_d)
Phone card
(PA197_e)
Direct Express
(PA197_f)
EBT, WIC, SNAP, or TANF
(PA197_m)
Other federal, state, or local government benefit card
(PA197_g)
Payroll card (for wages or salary)
(PA197_h)
Employee incentive card (for bonus pay, awards, or recognition from your employer)
(PA197_i)
Benefit card (FSA, HRA, HSA, health care, day care)
(PA197_j)
Remittance card (for sending money overseas)
(PA197_k)
Rebate card from store, merchant, or website
(PA197_l)
Location specific card (for spending in shopping malls or university campus)
(PA197_b)
General purpose prepaid card (has a logo from Visa, MasterCard, Discover or American
Express) (include only cards not reported above)
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
26
Yes
1
No
2
1
2
1
2
1
2
1
2
1
2
1
2
1
2
1
2
1
2
1
2
1
2
1
2
2012 Survey of Consumer Payment Choice
IF PA197_a = 1 or PA197_b = 1 or PA197_c = 1 or PA197_d = 1 or PA197_e
= 1 or PA197_f = 1 or PA197_g = 1 or PA197_h = 1 or PA197_i = 1 or
PA197_j = 1 or PA197_k = 1 or PA197_l = 1 then PCADOPTER = 1
IF PCADOPTER = 1 THEN
(PA198)
Please tell us how many of each type of prepaid card you have.
Number
of cards
IF PA197_a = 1
(PA198_a)
Gift card from a store, merchant, or website (examples: Home Depot, Target, Starbucks,
iTunes)
IF PA197_c = 1
(PA198_c)
Public transportation card (subway, bus, train or ferry)
IF PA197_d = 1
(PA198_d)
Phone card
IF PA197_e = 1
(PA198_e)
Direct Express
IF PA197_f = 1
(PA198_f)
EBT, WIC, SNAP, or TANF
IF PA197_m = 1
(PA198_m)
Other federal, state, or local government benefit card
IF PA197_g = 1
(PA198_g)
Payroll card (for wages or salary)
IF PA197_h = 1
(PA198_h)
Employee incentive card (for bonus pay, awards, or recognition from your employer)
IF PA197_i = 1
(PA198_i)
Benefit card (FSA, HRA, HSA, health care, day care)
IF PA197_j = 1
(PA198_j)
Remittance card (for sending money overseas)
IF PA197_k = 1
(PA198_k)
Rebate card from store, merchant, or website
IF PA197_l = 1
(PA198_l)
Location specific card (for spending in shopping malls or university campus)
IF PA197_b = 1
(PA198_b)
General purpose prepaid card (has a logo from Visa, MasterCard, Discover or American
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
27
2012 Survey of Consumer Payment Choice
Express) (include only cards not reported above)
****error check and message:
If sum(PA198_a, PA198_b, PA198_c, PA198_d, PA198_e, PA198_f, PA198_g, PA198_h, PA198_i,
PA198_j, PA198_k, PA198_l, PA198_m) = (0 or missing) then
You told us that you have a prepaid card. Please tell us how many cards you have.
****note: when it says (0 or missing) in the above error check, we don’t mean valid skips, but actual
missings where the respondent was supposed to answer the question but did not.***
(PA199) What is the total dollar value of all cards in each type of prepaid card that you have?
Please answer to the nearest dollar.
If cards of one type have no value, please enter 0 in the box for that type of card.
Dollar
value of
cards
IF PA197_a = 1
(PA199_a)
Gift card from a store, merchant, or website (examples: Home Depot, Target, Starbucks,
iTunes)
IF PA197_c = 1
(PA199_c)
Public transportation card (subway, bus, train or ferry)
IF PA197_d = 1
(PA199_d)
Phone card
IF PA197_e = 1
(PA199_e)
Direct Express
IF PA197_f = 1
(PA199_f)
EBT, WIC, SNAP, or TANF
IF PA197_m = 1
(PA199_m)
Other federal, state, or local government benefit card
IF PA197_g = 1
(PA199_g)
Payroll card (for wages or salary)
IF PA197_h = 1
(PA199_h)
Employee incentive card (for bonus pay, awards, or recognition from your employer)
IF PA197_i = 1
(PA199_i)
Benefit card (FSA, HRA, HSA, health care, day care)
IF PA197_j = 1
(PA199_j)
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
28
2012 Survey of Consumer Payment Choice
Remittance card (for sending money overseas)
IF PA197_k = 1
(PA199_k)
Rebate card from store, merchant, or website
IF PA197_l = 1
(PA199_l)
Location specific card (for spending in shopping malls or university campus)
IF PA197_b = 1
(PA199_b)
General purpose prepaid card (has a logo from Visa, MasterCard, Discover or American
Express) (include only cards not reported above)
ENDIF
***PCADOPTER = 1***
****getting the people who ever had a card****
IF PCADOPTER = 0 THEN
(PA103)
Have you ever had a prepaid card?
1 Yes
2 No
ENDIF
****Some more general questions that we want to ask to anybody who currently has or has had a card
in the past 12 months****
If PCADOPTER = 1 then
(PA022_extra) In the past 12 months, did you load money onto any of your
prepaid cards?
o 1 Yes
o 2 No
if PA022_extra = 1 then
(PA029) Now think about the prepaid card that you load most often.
When you add money to load that prepaid card, what amount do you
add most often?
$______.00
(PA023_intro) Continue to think about the prepaid card that you
load most often.
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
29
2012 Survey of Consumer Payment Choice
In a typical period (week, month, or year), how often do you add
money to that prepaid card?
Answer in one box only. Choose the box that best describes your
prepaid card loading behavior.
Enter the number of times you load your prepaid card. DO NOT ENTER
DOLLAR AMOUNTS.
If never, please enter 0 in any box.
Please use the time(s) per year frequency only if you typically add
money to a prepaid card fewer than once per month.
(PA023_a)
_____time(s) per
week
ENDIF
(PA023_b)
OR______ time(s)
per month
(PA023_c)
OR_______time(s) per
year
(PA101) Thinking about the prepaid card that you load most often,
what is the most common way that you load that card? ***randomize
1-8, 9 is always “Other”***
o 1 Cash
o 2 Credit card
o 3 Check
o 4 Directly from income
o 5 Debit card
o 6 Rewards from loyalty program
o 7 Refund or store credit
o 8 Other prepaid card
o 9 Other (explain)
(PA101_other)
****if PA022_extra = 1****
Endif **** PCADOPTER = 1 ****
(PA024) An automatic bill payment is a payment set up to occur on a regularly scheduled basis,
typically monthly. Once set up, they do not require any additional effort on the consumer’s part.
They can be processed via bank account deductions, debit card transactions, credit card charges, or
paid directly from your income.
Do you have any automatic bill payments set up to occur this month?
o 1 Yes
o 2 No
ABPADOPTER := 0
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
30
2012 Survey of Consumer Payment Choice
IF PA024 = 1 THEN
ABPADOPTER := 1
ELSE
(PA025) Have you ever had automatic bill payment in the past?
o 1 Yes
o 2 No
ABPEVER := 0
IF PA025 = 1 THEN
ABPEVER := 1
ENDIF
ENDIF
(PA027) A contactless payment technology allows the consumer to make a payment by tapping or
waving a card, mobile phone, or other instrument near a special terminal, reader, or scanner
without swiping, signing or entering a personal identification number. Examples: electronic toll
pass, gas station payment key fob.
Do you have any of the following payment methods with contactless payment technology?
IF PA053 = 1 THEN
(PA027_a)
Credit card
END IF
IF PA008_a > 0 THEN
(PA027_b)
Debit card
END IF
IF PCADOPTER = 1 THEN
(PA027_c)
Prepaid card
END IF
If cellphone = 1 THEN
(PA027_f)
Mobile phone
ENDIF
(PA027_d)
Electronic toll payment
(PA027_e)
Key fob
Yes
1
No
2
1
2
1
2
1
2
1
2
1
2
If cpadopter = 1 then
(PA051) Mobile payments are purchases, bill payments, charitable donations, payments to
another person, or any other payments made using a mobile phone.
In the past 12 months, have you made any of the following types of mobile payments?
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
31
2012 Survey of Consumer Payment Choice
*****randomize*****
(PA051_a)
Used a text message to make a mobile payment
(PA051_b)
Tapping or waving your phone to make a contactless mobile payment
(PA051_c)
Scanned a barcode or QR code using your phone to make a mobile payment
(PA051_d)
Used your mobile phone’s web browser to make a mobile payment
(PA051_e)
Used a downloadable app to make a mobile payment
(PA051_f)
Swiped a credit, debit or prepaid card in a device attached to the mobile phone
Yes
1
No
2
1
2
1
2
1
2
1
2
1
2
endif
**** changed PA040 and PA042 into a table****
(PA040) Certain types of payment methods are purchased ahead of time. Consider the following:
Money order - A type of payment that can be purchased from a bank or other institution and allows
the individual named on the order to receive a specified amount of cash on demand.
Travelers check - A piece of paper that is similar to a check but works like cash and is protected
against loss or theft. Traveler's checks are purchased in advance and issued for a specific amount of
money.
Cashier’s check – A type of check written by a bank and made payable to a third party payee. The
bank customer purchases the check for full face value plus a small fee for the check service.
Certified check – A type of check where the bank guarantees the payee that there is enough cash
available in the payer’s account.
In the past 12 months, have you used any of the following payment methods, even once?
(PA040_a)
Money order
(PA040_b)
Travelers check
(PA040_c)
Cashier’s check
(PA040_d)
Certified check
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
32
Yes
1
No
2
1
2
1
2
1
2
2012 Survey of Consumer Payment Choice
If PA040a = YES then
MOADOPTER = 1
Else
(PA041) Have you ever used a money order, even once?
o Yes
o No
If YES then
MOEVER = 1
ENDIF
END IF
(PA001_d)
Now we’re going to ask you about newer online companies such as PayPal that are not banks but allow
people to make payments.
A non-bank online payment account is a payment service provided by a company that is not a bank.
These services allow a consumer to send and receive money online, and pay for purchases or bills.
Do you have an account at any of the following non-bank online payment services?
Yes
No
(PA001_d1)
1
2
PayPal
(PA001_d2)
1
2
Google Wallet
(PA001_d3)
1
2
Amazon Payments
(PA001_d4)
PA001_d4_other
Other (specify)
If PA001_d1 = 1 or PA001_d2 = 1 or PA001_d3 = 1 then
PPADOPTER = 1
Else
PPADOPTER = 0
Endif
If PPADOPTER = 1 THEN
(PA048)
Non-bank online payment services are usually funded by a link to a credit card, debit card, or
bank account that you already own. In addition, you can store money for transactions with the
payment service itself.
Please tell us how your non-bank online payment service is funded.
Examples of non-bank online payment services include PayPal, Google Wallet, and
Amazon Payments.
Check all that apply.
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
33
2012 Survey of Consumer Payment Choice
o
o
o
o
o
1 Credit card
2 Debit card
3 Bank account
4 Money stored with payment service
5 Some other method
5other Specify________________
(PA044) In the past 12 months, have you used a non-bank online payment service to make a
purchase or pay another person?
Examples of non-bank online payment services include PayPal, Google Wallet, and
Amazon Payments.
o
o
1 Yes
2 No
ENDIF ****PPADOPTER = 1 ****
IV.
Payment Use (PU)
(PU001_Intro)
Now we will ask questions about how often you use the payment methods you have.
If you are married or living with a partner, please report all payments made by you or made
jointly with your spouse or partner—but not payments made only by your spouse or partner.
If you own or operate a business, please do not report payments related to your business only.
It is OK to refer to your records to get an accurate count of the number of payments you made.
(PU002_Intro)
The next set of questions will be divided into several types of payments:
Categorize each payment you make into one of the categories below. We’ll ask you about each
type of payment next.
BILLS & RELATED
PAYMENTS
Automatic payments
Payments set up to occur on a regularly scheduled basis to the same company
or person. These include bills, subscriptions and debt payments.
Online bill payments
Payments made online for bills, subscriptions or debt payments, but not set
up to be paid automatically.
Bill payments by mail, in Payments for bills, subscriptions, or debt payments that you mail in, pay in
person, or by phone
person, or call on your phone.
PURCHASES OF GOODS
& SERVICES
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
34
2012 Survey of Consumer Payment Choice
Online payments
Payments for items bought over the internet or donations made online.
Retail purchases of
goods
Purchases of goods at stores, such as: grocery stores, superstores,
department stores, drug stores.
Services
Purchases of services, such as: restaurants, bars, fast food and beverage,
transportation and tolls, doctor’s visits, child care, haircuts, education,
recreation and entertainment.
Person-to-person
payments
Payments to people not made through a retail establishment, such as
payments for allowances, paying back a friend, or gifts to other people.
if ABPADOPTER = 1 then
(PU002_intro2)
Automatic Bill Payments
In a typical period (week, month, or year), how many automatic bill payments do you
make?
Please fill in one box per row. Choose the box that best describes your typical activity.
Answer for each payment method.
Enter the number of times you make an automatic payment. DO NOT ENTER DOLLAR
AMOUNTS.
Please answer on an annual basis if you typically make less than one payment per month.
If you do not use the payment method to pay automatic bills, please enter a 0 in any box in
the appropriate row.
If dcadopter
= 1 then Paid
with your debit
card(s)
If ccadopter
= 1 then
Charged to your
credit card(s)
If baadopter
= 1 then
Paid using your
bank account and
routing numbers
IF OBBPADOPTER =
1 THEN
Paid using the
online banking bill
Weekly basis Per week
(pu002_a1)
Monthly basis Per month
(pu002_a2)
Yearly basis Per year
(pu002_a3)
(pu002_b1)
(pu002_b2)
(pu002_b3)
(pu002_c1)
(pu002_c2)
(pu002_c3)
(PU002_e3)
(PU002_e3)
(PU002_e3)
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
35
2012 Survey of Consumer Payment Choice
payment function
on your bank’s
website
(pu002_d1)
Paid directly from
your income
(error catching code goes here)
(pu002_d2)
(pu002_d3)
End if
IF BAADOPTER = 1 or CCADOPTER = 1 THEN
(pu003_intro)
Online Bill Payments
In a typical period (week, month, or year), how many online bill payments do you
make?
IMPORTANT: Do not count any automatic recurring bill payments that you reported in
the previous question.
Please fill in one box per row. Choose the box that best describes your typical activity.
Answer for each payment method.
Enter the number of times you make an online bill payment. DO NOT ENTER DOLLAR
AMOUNTS.
Please answer on an annual basis if you typically make less than one payment per
month.
If you do not use the payment method to pay bills online, please enter a 0 in any box in
the appropriate row.
If dcadopter =1
then
Paid with your debit
card(s)
If ccadopter = 1
then
Charged to your credit
card(s)
If baadopter = 1
then
Paid using your bank
account and routing
numbers
Weekly basis Per week
(pu003_a1)
Monthly basis Per month
(pu003_a2)
Yearly basis Per year
(pu003_a3)
(pu003_b1)
(pu003_b2)
(pu003_b3)
(pu003_c1)
(pu003_c2)
(pu003_c3)
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
36
2012 Survey of Consumer Payment Choice
If obbpadopter = (pu003_d1)
1 then
Paid using the online
banking bill payment
function on your bank’s
web site
(error catching code here)
(pu003_d2)
(pu003_d3)
END IF
(pu004_intro)
Bill Payments by mail, in person, or by phone
In a typical period (week, month, or year), how many bill payments by mail, in person, or by
phone do you make?
Please fill in one box per row. Choose the box that best describes your typical activity.
Answer for each payment method.
Enter the number of times you make a bill payment by mail, in person or by phone. DO NOT
ENTER DOLLAR AMOUNTS.
Please answer on an annual basis if you typically make less than one payment per month.
If you do not use the payment method to pay bills by mail, in person, or by phone, please enter a
0 in any box in the appropriate row.
Paid in cash
If chkadopter =
1 or mmcadopter
= 1 then
Paid by check (paper)
If moadopter = 1
then
Paid by money order
If dcadopter = 1
then
Paid with your debit
card(s)
If ccadopter = 1
then
Charged to your credit
card(s)
If pcadopter = 1
then
Paid with your prepaid
Weekly basis Per week
PU004_a1
PU004_b1
Monthly basis Per month
PU004_a2
PU004_b2
Yearly basis Per year
PU004_a3
PU004_b3
PU004_b1mo
PU004_b2mo
PU004_b3mo
PU004_c1
PU004_c2
PU004_c3
PU004_d1
PU004_d2
PU004_d3
PU004_e1
PU004_e2
PU004_e3
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
37
2012 Survey of Consumer Payment Choice
card(s)
(error catching code here)
If chkadopter = 1 or mmcadopter = 1 or moadopter = 1 or dcadopter = 1
or baadopter = 1 or ccadopter = 1 or pcadopter = 1 then
(pu005_intro)Now we will ask about all other payments and purchases besides bills.
If you are married or living with a partner, please report all payments made by you or made
jointly with your spouse or partner—but not payments made only by your spouse or partner.
If you own or operate a business, please do not report payments related to your business only.
(pu005_intro2)
Internet payments (non-bill)
In a typical period (week, month, or year), how many non-bill internet payments do you
make?
Examples of internet payments include all non-bill purchases made on the internet and
charitable donations made online.
Please fill in one box per row. Choose the box that best describes your typical activity.
Answer for each payment method.
Enter the number of times you make an internet payment. DO NOT ENTER DOLLAR
AMOUNTS.
Please answer on an annual basis if you typically make less than one payment per
month.
If you do not use the payment method to make internet payments, please enter a 0 in
any box in the appropriate row.
If chkadopter = 1 or
mmcadopter = 1 then
Paid by check (paper)
If moadopter = 1 then
Paid by money order
If dcadopter = 1 then
Paid with your Debit card, either
directly or through an
intermediary such as PayPal
If baadopter = 1 then
Paid using your bank account and
routing numbers, either directly
or through an intermediary such
Weekly basis Per week
Pu005_a1
Monthly basis Per month
Pu005_a2
Yearly basis Per year
Pu005_a3
Pu005_a1mo
Pu005_a2mo
Pu005_a3mo
Pu005_b1
Pu005_b2
Pu005_b3
Pu005_c1
Pu005_c2
Pu005_c3
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
38
2012 Survey of Consumer Payment Choice
as PayPal
If ccadopter = 1 then
Charged to your credit card,
either directly or through an
intermediary such as PayPal
If pcadopter = 1 then
Paid with your prepaid card
Pu005_d1
Pu005_d2
Pu005_d3
Pu005_e1
Pu005_e2
Pu005_e3
(error catching code here)
Endif
(pu006a_intro)
Retail goods
In a typical period (week, month, or year), how many in person retail payments do you make?
Examples of retail goods include items bought while shopping in person at:
Food and grocery stores
Superstores, warehouses, club stores
Drug or convenience stores
Gas stations
Department stores
Electronics, hardware, and appliances stores
Home goods and furniture stores
Please fill in one box per row. Choose the box that best describes your typical activity.
Answer for each payment method.
Enter the number of times you make a payment. DO NOT ENTER DOLLAR AMOUNTS.
Please answer on an annual basis if you typically make less than one payment per month.
If you do not use the payment method to make payments, please enter a 0 in any box in the
appropriate row.
Please answer only for goods purchases in person at these (and similar) types of stores. The next
question asks about in-person purchases of services.
Cash
If chkadopter = 1 or
mmcadopter = 1 then
Paid by check (paper)
If moadopter = 1 then
Paid by money order
If dcadopter = 1 then
Paid with your debit card
If ccadopter = 1 then
Charged to your credit card
Weekly basis Per week
Pu006a_a1
Pu006a_b1
Monthly basis Per month
Pu006a_a2
Pu006a_b2
Yearly basis Per year
Pu006a_a3
Pu006a_b3
Pu006a_b1mo Pu006a_b2mo
Pu006a_b3mo
Pu006a_c1
Pu006a_c2
Pu006a_c3
Pu006a_d1
Pu006a_d2
Pu006a_d3
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
39
2012 Survey of Consumer Payment Choice
If pcadopter = 1 then
Paid with your prepaid card
Pu006a_e1
Pu006a_e2
Pu006a_e3
(error catching code here)
(pu006c_intro)
Retail services
In a typical period (week, month, or year), how many payments for services do you make?
Examples of services paid for while shopping or paying in person include:
Restaurants, bars, fast food and beverage
Transportation and tolls
Medical, dental, and fitness
Education and child care
Personal care (e.g. hair)
Recreation, entertainment, and travel
Maintenance and repairs
Other professional services (business, legal, etc.)
Charitable donations
Please fill in one box per row. Choose the box that best describes your typical activity.
Answer for each payment method.
Enter the number of times you make a payment. DO NOT ENTER DOLLAR AMOUNTS.
Please answer on an annual basis if you typically make less than one payment per month.
If you do not use the payment method to make payments, please enter a 0 in any box in the
appropriate row.
Cash
If chkadopter = 1 or
mmcadopter = 1 then
Paid by check (paper)
If moadopter = 1
then
Paid by money order
If dcadopter = 1
then
Paid with your debit card
If ccadopter = 1
then
Charged to your credit card
If pcadopter = 1
then
Paid with your prepaid card
Weekly basis Per week
Pu006c_a1
Pu006c_b1
Monthly basis Per month
Pu006c_a2
Pu006c_b2
Yearly basis Per year
Pu006c_a3
Pu006c_b3
Pu006c_b1mo
Pu006c_b2mo
Pu006c_b3mo
Pu006c_c1
Pu006c_c2
Pu006c_c3
Pu006c_d1
Pu006c_d2
Pu006c_d3
Pu006c_e1
Pu006c_e2
Pu006c_e3
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
40
2012 Survey of Consumer Payment Choice
(error catching code here)
(pu021_intro)
Person-to-person payments
In a typical period (week, month, or year), how many person-to-person payments do you
make?
Person-to-person payments include:
Allowances
Giving a friend or family member money as a gift
Paying a person for something that is not business related
Account to account payments from your bank account to another person’s bank account
Please fill in one box per row. Choose the box that best describes your typical activity.
Answer for each payment method.
Enter the number of times you make a payment. DO NOT ENTER DOLLAR AMOUNTS.
Please answer on an annual basis if you typically make less than one payment per month.
If you do not use the payment method to make payments, please enter a 0 in any box in
the appropriate row.
Cash
If chkadopter = 1 or
mmcadopter = 1 then
Paid by check (paper)
If moadopter = 1 then
Paid by money order
If dcadopter = 1 then
Paid with your Debit card, through
an intermediary such as PayPal or
Square
If ccadopter = 1 then
Charged to your Credit card,
through an intermediary such as
PayPal or Square
If baadopter = 1 then
Account to account payment
If obbpadopter = 1 then
Paid using the online banking bill
payment function on your bank’s
web site
Weekly basis Per week
Pu021_a1
Pu021_b1
Monthly basis Per month
Pu021_a2
Pu021_b2
Yearly basis Per year
Pu021_a3
Pu021_b3
Pu021_b1mo
Pu021_b2mo
Pu021_b3mo
Pu021_c1
Pu021_c2
Pu021_c3
Pu021_d1
Pu021_d2
Pu021_d3
PU021_e1
PU021_e2
PU021_e3
PU021_f1
PU021_f2
PU021_f3
(error checking code goes here)
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
41
2012 Survey of Consumer Payment Choice
(PU100)
Were any of the payments you reported in the previous questions made for both your household and
some other organization?
Check all that apply.
o Yes, some payments were for my employer (not a business that I own).
o Yes, some payments were for a business that I own.
o Yes, some payments were for another organization such as religious organizations,
community or social organizations, or charity.
o No
IF CCADOPTER = 1 THEN
(PU009) During the past 12 months, did you carry an unpaid balance on any credit card from
one month to the next (that is, you did not pay the balance in full at the monthly due date)?
o 1 Yes
o 2 No
IF PU009 = 1 THEN
(pu010) Last month, about how much was the unpaid balance on all your credit cards
that you carried over from the previous month?
Enter 0 if none.
o
$________.00
(pu011)
How would you compare your unpaid balance last month to your unpaid balance 12
months ago? Last month’s balance is...
o 1 Much lower
o 2 Lower
o 3 About the same
o 4 Higher
o 5 Much higher
(PU012) What interest rate do you pay on the card where you have the largest balance?
1. 0%
2. 0.01 – 5.00%
3. 5.01 – 10.00%
4. 10.01 – 15.00%
5. 15.01 – 20.00%
6. 20.01 – 25.00%
7. 25.01 – 30.00%
8. 30.01 – 35.00%
9. More than 35%
10. I don’t know
ENDIF
ENDIF
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
42
2012 Survey of Consumer Payment Choice
(PU101)
During the past 12 months, in how many weeks did you make fewer total payments than you do in a
typical week?
If none, please enter 0, otherwise,
Please enter a number between 1 and 52.
________weeks
V.
Payment History (PH)
Now we will ask questions that will help us understand your payment decisions better.
(PH005) Have you ever entered any of the following information on an Internet web site or sent
the information in an e-mail message?
****randomize responses*****
(PH005_a)
Bank account number
(PH005_c)
Credit card number
(PH005_d)
Debit card number
(PH005_e)
Mother’s maiden name
(PH005_g)
Social security number
Yes
1
No
2
1
2
1
2
1
2
1
2
(PH006) Please estimate your most recent credit rating, as measured by a FICO score?
o 1 Below 600
o 2 600-649
o 3 650-699
o 4 700-749
o 5 750-800
o 6 Above 800
o 7 I don’t know
If BAADOPTER = 1 or BAEVER = 1 then
(PH007) During the past 12 months, did you overdraw any of your bank accounts?
o 1 Yes and I paid an overdraft fee
o 2 Yes but I did not pay an overdraft fee
o 3 No
Endif
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
43
2012 Survey of Consumer Payment Choice
(PH022) In the past 12 months, have you had any of the following stolen or lost?
(PH022_a)
Cash
If CCADOPTER = 1 then
(PH022_b)
Credit card
If DCADOPTER = 1 then
(PH022_c)
Debit card
If CHKADOPTER = 1 or
MMCADOPTER = 1 then
(PH022_d)
Checks or check book
(from your own checking
account)
Yes
1
No
2
1
2
1
2
1
2
If PH022_a = 1 then
(PH023_a)
Q. In the past 12 months, what was the total amount of cash was lost or stolen?
$_________.00
End if
If PH022_b = 1 then
(PH023_b)
Q. In the past 12 months, what was the total value of the fraudulent charges on your credit
card?
If none, please enter 0.
$_________.00
If PH023_b > 0 then
(PH024_b) Of the $[ENTER NUMBER FROM PH023_B] of fraudulent charges on your credit
card, how much of that were you personally liable for?
If none, please enter 0.
$_________.00
END IF
END IF
If PH022_c = 1 then
(PH023_c)
Q. In the past 12 months, what was the total value of the fraudulent charges on your debit
card?
If none, please enter 0.
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
44
2012 Survey of Consumer Payment Choice
$_________.00
If PH023_c > 0 then
(PH024_c) Of the $[ENTER NUMBER FROM PH023_c] of fraudulent charges on your debit
card, how much of that were you personally liable for?
If none, please enter 0.
$_________.00
END IF
End if
If PH022_d = 1 then
(PH023_d)
Q. In the past 12 months, what was the total value of the fraudulent activity on your checking
account?
If none, please enter 0.
$_________.00
If PH023_d > 0 then
(PH024_d) Of the $[ENTER NUMBER FROM PH023_c] of fraudulent activity on your checking
account, how much of that were you personally liable for?
If none, please enter 0.
$_________.00
END IF
End if
(PH009) During the past 12 months, did you experience any of these financial difficulties?
****randomize response categories****
Yes
No
(PH009_a)
1
2
You or someone else in your
household lost their primary job
(PH009_b)
1
2
You declared bankruptcy
(PH009_c)
1
2
Mortgage foreclosure on your
primary home
(PH009_e)
1
2
Credit card account closed or
frozen by the bank or card
company
If PH009_b = 2 or PH009_c = 2 then
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
45
2012 Survey of Consumer Payment Choice
(PH020) We just asked you about financial difficulties that happened in the past year.
Now we’d like you to think back 7 years.
During the past 7 years, have you experienced any of these financial difficulties?
****RANDOMIZE responses****
Yes
No
If PH009_b = 2 then
1
2
(PH020_a)
You declared bankruptcy
If PH009_c = 2 then
1
2
(PH020_b)
Mortgage foreclosure on your primary home
End if
VI.
(PH012) During the past 12 months, did you pay for anything in cash to receive a discount?
For example, paying for gasoline in cash to get a discount.
o 1 Yes
o 2 No
Demographics (DE)
(de000) Now we will ask you some questions similar to those asked in the “My Household
Questionnaire”
(DE020) Please tell us where you have access to the internet for personal use.
Please check all that apply.
o
o
o
DE020_a At home
DE020_b At work
DE020_c At another location
(DE010)Which category represents the total combined income of all members of your family
living here during the past 12 months?
This includes money from jobs, net income from business, farm or rent, pensions, dividends,
interest, social security payments and any other money income received by members of your
family who are 15 years of age or older.
1 Less than $5,000
2 $5,000-$7,499
3 $7,500-$9,999
4 $10,000-$12,499
5 $12,500-$14,999
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
46
2012 Survey of Consumer Payment Choice
o
o
o
o
6 $15,000-$19,999
7 $20,000-$24,999
8 $25,000-$29,999
9 $30,000-$34,999
10 $35,000-$39,999
11 $40,000-$49,999
12 $50,000-$59,999
13 $60,000-$74,999
14 $75,000-$99,999
15 $100,000-$124,999
16 $125,000-$199,999
17 $200,000 or more
(DE011) What does your own personal income rank within your household?
o 1 Highest in my household
o 2 About equal to the highest (roughly the same as another household member)
o 3 2nd highest
o 4 3rd highest or lower
(DE013) Do you and/or your spouse/partner own your primary home?
Note: Even if you have an unpaid mortgage, you are considered the owner of the home.
o 1 Yes
o 2 No
if DE013 = 1 then
(DE014) What is the approximate market value of your primary home?
Please enter your answer below in thousands of dollars.
o $______,000
****DE014: please prompt the R if they enter a number above 4500, which is the equivalent of saying
that their house is worth more than $4.5 million
Prompt for DE014:
You told us that the market value of your primary home is [FILL WITH RESPONSE FROM DE014, BUT PUT
IT IN DOLLARS, NOT THOUSANDS OF DOLLARS, and format with commas, but no decimal for cents.
EXAMPLE $x,xxx,000].
<br><br>
If this is correct, please choose ‘Next’ to continue. Otherwise, please click ‘Back’ to change your
response. ****
(DE015) About how much do you owe on loans for your primary home, including mortgages,
home equity loans, and home equity lines of credit?
Please enter your answer below in thousands of dollars.
o $______,000
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
47
2012 Survey of Consumer Payment Choice
****DE015: please prompt the R if they enter a number above 2000, which is the equivalent of saying
that they owe more than $2 million on their home
Prompt for DE015:
You told us that the amount you owe on loans for your primary home is [FILL WITH RESPONSE FROM
DE015, BUT PUT IT IN DOLLARS, NOT THOUSANDS OF DOLLARS, and format with commas, but no
decimal for cents. EXAMPLE $x,xxx,000].
<br><br>
If this is correct, please choose ‘Next’ to continue. Otherwise, please click ‘Back’ to change your
response.
****
Endif
if DE013 = 1 then
(DE016) Excluding the market value of your primary home, what is the approximate value of
your household's other assets?
Include real estate other than your primary home.
Please enter your answer below in thousands of dollars.
o $________,000
****DE016, where DE013 = 1: if R makes < $50000 [variable DE010 = (1,2,3,4,5,6,7,8,9,10,11)] then
prompt for response above 500 (which is equal to 500,000). If R makes between $50,000 and $75,000
[variable DE010 = (12,13)], please prompt the R if they enter a value above 750, which is the equivalent
of saying that their net worth is greater than $750,000. Finally, if the R makes above $75,000 [variable
DE010 = 14] then prompt if the R enters a value above 3000, which is equal to saying they have a net
worth of $3 million.
Prompt for DE016, where DE013 = 1:
You told us that the market value of your household’s non-home assets is [FILL WITH RESPONSE FROM
DE016, BUT PUT IT IN DOLLARS, NOT THOUSANDS OF DOLLARS, and format with commas, but no
decimal for cents. EXAMPLE $x,xxx,000].
<br><br>
If this is correct, please choose ‘Next’ to continue. Otherwise, please click ‘Back’ to change your
response. ***
(DE019) Excluding the debt on the mortgage of your primary home, what is the approximate
dollar amount of your remaining debts?
Examples of other debts include credit card debt, student loan debt, and car loan debt.
Please enter your answer below in thousands of dollars.
o $________,000
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
48
2012 Survey of Consumer Payment Choice
****Prompt user if they enter number above 1000, which is the equivalent of saying they have $1
million in non-mortgage debt.
Prompt for DE019, where DE013 = 1:
You told us that the dollar value of your household’s non-mortgage debt is [FILL WITH RESPONSE FROM
DE019, BUT PUT IT IN DOLLARS, NOT THOUSANDS OF DOLLARS, and format with commas, but no
decimal for cents. EXAMPLE $x,xxx,000].
<br><br>
If this is correct, please choose ‘Next’ to continue. Otherwise, please click ‘Back’ to change your
response.
******
else
(DE016) What is the approximate market value of your household's assets? Include real estate
that you own.
Please enter your answer below in thousands of dollars.
o $_______,000
****DE016, where DE013 != 1: if R makes < $50000 [variable DE010 = (1,2,3,4,5,6,7,8,9,10,11)] then
prompt for response above 500 (which is equal to 500,000). If R makes between $50,000 and $75,000
[variable DE010 = (12,13)], please prompt the R if they enter a value above 750, which is the equivalent
of saying that their net worth is greater than $750,000. Finally, if the R makes above $75,000 [variable
DE010 = 14] then prompt if the R enters a value above 3000, which is equal to saying they have a net
worth of $3 million.
Prompt for DE016, where DE013 != 1:
You told us that the market value of your household’s assets is [FILL WITH RESPONSE FROM DE016, BUT
PUT IT IN DOLLARS, NOT THOUSANDS OF DOLLARS, and format with commas, but no decimal for cents.
EXAMPLE $x,xxx,000].
<br><br>
If this is correct, please choose ‘Next’ to continue. Otherwise, please click ‘Back’ to change your
response. ***
(DE019) What is the approximate dollar amount of your household’s debts?
Please enter your answer below in thousands of dollars.
o $________,000
**** Prompt user if they enter number above 1000, which is the equivalent of saying they have $1
million in non-mortgage debt.
Prompt for DE019, where DE013 != 1:
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
49
2012 Survey of Consumer Payment Choice
You told us that the dollar value of your household’s debt is [FILL WITH RESPONSE FROM DE019, BUT
PUT IT IN DOLLARS, NOT THOUSANDS OF DOLLARS, and format with commas, but no decimal for cents.
EXAMPLE $x,xxx,000].
<br><br>
If this is correct, please choose ‘Next’ to continue. Otherwise, please click ‘Back’ to change your
response. ******
Endif
(CS_001) Could you tell us how interesting or uninteresting you found the questions in this
interview?
o 1 Very interesting
o 2 Interesting
o 3 Neither interesting or uninteresting
o 4 Uninteresting
o 5 Very uninteresting
(CS_003) Do you have any other comments on the interview? Please type these in the box
below.
©2008-2012 Federal Reserve Bank of Boston. All rights reserved. www.bostonfed.org
50