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The 2008 Survey of Consumer Payment Choice
Survey Questionnaire
Federal Reserve Bank of Boston
©2008–2009 Federal Reserve Bank of Boston.
2008 Survey of Consumer Payment Choice
2008 SCPC Questionnaire
(RAND American Life Panel MS15)
September 16, 2008
Note: Prior to answering the questions in the Survey of Consumer Payment Choice, the respondent is asked to
complete the RAND Corporation’s My Household Questionnaire (MHQ) module. The MHQ is used to gather
demographic data about each respondent. For more information about the MHQ, contact Tania Gutsche, Panel
Manager and Technical Support, Roybal Center for Financial Decision Making, RAND Corporation, at
Tania_Gutsche@rand.org. For questions about this questionnaire, please contact Kevin Foster, at
kevin.foster@bos.frb.org.
Preliminaries (related to MHQ)
If calcage = empty then
(IN002) What is your birth date?
o (birthmonth) Range of Months: January–December
o (birthday) Range of Days: 1–31
o (birthyear) Range of years: 1911–1999
end if
If internetlocation = empty then
(internetlocation) We would like to know how you are communicating with us. From what
location are you currently connected to the internet?
o 1 Home
o 2 Work
o 3 Internet café, library, etc.
o 4 Elsewhere
end if
If familyincome = empty then
(familyincome) Which Category represents the total combined income of all members of your family
(living here) during the past 12 months? This includes money from jobs, net income from business, farm
or rent, pensions, dividends, interest, social security payments and any other money income received by
members of your family who are 15 years of age or older.
o 1 Less than $5,000
o 2 $5,000–$7,499
o 3 $7,500–$9,999
o 4 $10,000–$12,499
o 5 $12,500–$14,999
o 6 $15,000–$19,999
o 7 $20,000–$24,999
o 8 $25,000–$29,999
o 9 $30,000–$34,999
o 10 $35,000–$39,999
o 11 $40,000–$49,999
o 12 $50,000–$59,999
o 13 $60,000–$74,999
o 14 $75,000 or more
end if
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
(surveyintro) Thank you for taking this survey. We are studying consumer preferences. This survey asks
questions about payment choices you make for purchases and bill paying. As always, your answers are collected
anonymously and will never be linked to your name. Please keep the following in mind: Answer for yourself
unless instructed to answer for your entire household. Do not include any business‐related payments in your
answers. CLICK on any underlined word to see its definition. Try to answer all questions the best you can, even if:
*You are unsure of your answer.* You do not have or use the payment method.
I.
Financial Responsibility (FR)
(FR001_intro) First, help us to understand your role in the financial activity of your household.
In your household, how much responsibility do you have for these tasks? Check one per row only.
1 None or
almost none
3 Shared
equally with
other
household
members
2 Some
4 Most
5 All or almost
all
(FR001_a)
Budgeting &
managing
income
(FR001_b)
Paying bills
(FR001_c)
Shopping
(FR001_d)
Investing &
managing
assets
Now we will ask your opinions about the main payment methods in use today:
Cash
Check
Debit Card
Prepaid card
Electronic bank account deduction
You may not have or use all of these payment methods. That’s okay, but it is very important to know the opinions
of both users and non‐users.
For each question, please rate the characteristics of all payment methods on a scale from 1 to 5 where 1 is the
least desirable and 5 is the most desirable. Each characteristic has its own written description of the rating scale.
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
II.
Assessment of Characteristics (AS)
This section has 8 randomized payment characteristics. The 6 payment instruments appear in each characteristic
assessment matrix as AS003_a{n} to AS003_f{n} where 1 <= n <= 8 and n is the ID number for a certain payment
characteristic.
SECURITY
Suppose a payment method has been stolen, misused, or accessed without the owner’s permission. Rate the
security of each method against permanent financial loss or unwanted disclosure of personal information.
Please choose one answer in each row for all payment methods.
1
2
3
Very Risky
Risky
Neither risky nor
secure
AS003_a{.}
Cash
AS003_b{.}
Check
AS003_c{.}
Debit card
AS003_d{.}
Credit card
AS003_e{.}
Prepaid card
AS003_f{.}
Electronic
Deduction
4
Secure
5
Very Secure
ACQUISITION & SET UP
Rate the task of getting or setting up each payment method before you can use it.
Examples: length of time, paperwork, learning to use or install it, or travel.
Please choose one answer in each row for all payment methods.
1
Very hard to get
or set up
2
Hard to get or
set up
3
Neither hard nor
easy
4
Easy to get or
set up
5
Very easy to get
or set up
AS003_a{.}
Cash
AS003_b{.}
Check
AS003_c{.}
Debit card
AS003_d{.}
Credit card
AS003_e{.}
Prepaid card
AS003_f{.}
Electronic
Deduction
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
ACCEPTANCE FOR PAYMENT
Rate how likely each payment method is to be accepted for payment by stores, companies, online merchants, and
other people or organizations.
Please choose one answer in each row for all payment methods.
1
Rarely accepted
2
Occasionally
accepted
3
Often accepted
4
Usually accepted
5
Almost always
accepted
AS003_a{.}
Cash
AS003_b{.}
Check
AS003_c{.}
Debit card
AS003_d{.}
Credit card
AS003_e{.}
Prepaid card
AS003_f{.}
Electronic
Deduction
COST
Rate the cost of using each payment method.
Examples: fees, penalties, postage, interest paid or lost, subscriptions, or materials raise the cost; cash discounts
and rewards (like frequent flyer miles) reduce the cost.
Please choose one answer in each row for all payment methods.
2
3
1
High cost
Neither high nor
Very high cost
low cost
AS003_a{.}
Cash
AS003_b{.}
Check
AS003_c{.}
Debit card
AS003_d{.}
Credit card
AS003_e{.}
Prepaid card
AS003_f{.}
Electronic
Deduction
4
Low cost
5
Very low cost
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
CONTROL OVER PAYMENT TIMING
Rate the control each payment method offers over the timing of the actual payment and the deduction of funds
from a bank account.
Examples: date of payment, time of payment, flexibility to change the date or timing of payment, grace periods,
float.
Please choose one answer in each row for all payment methods.
1
Very low control
2
Low control
3
Neither low nor
high control
4
High control
5
Very high
control
AS003_a{.}
Cash
AS003_b{.}
Check
AS003_c{.}
Debit card
AS003_d{.}
Credit card
AS003_e{.}
Prepaid card
AS003_f{.}
Electronic
Deduction
PAYMENT RECORDS
Rate the quality of records (paper or electronic) offered by each payment method.
Examples: proof of purchase, account balances, spending history, usefulness in error or dispute resolution, or ease
of storage.
Please choose one answer in each row for all payment methods.
1
Very poor
records
3
Neither good
nor poor
2
Poor records
4
Good records
5
Very good
records
AS003_a{.}
Cash
AS003_b{.}
Check
AS003_c{.}
Debit card
AS003_d{.}
Credit card
AS003_e{.}
Prepaid card
AS003_f{.}
Electronic
Deduction
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
PAYMENT SPEED
Rate the speed of each payment method during a payment transaction. Do not include delays unrelated to the
actual use of the payment, such as waiting in line.
Please choose one answer in each row for all payment methods.
1
Very slow
2
Slow
3
Neither slow nor
fast
4
Fast
5
Very Fast
AS003_a{.}
Cash
AS003_b{.}
Check
AS003_c{.}
Debit card
AS003_d{.}
Credit card
AS003_e{.}
Prepaid card
AS003_f{.}
Electronic
Deduction
EASE OF USE
Rate the ease of use of each payment method.
Examples: effort to carry, physical requirements at time of payment, or ability to keep or store.
Please choose one answer in each row for all payment methods.
1
Very hard to use
2
Hard to use
3
Neither hard nor
easy to use
4
Easy to use
5
Very easy to use
AS003_a{.}
Cash
AS003_b{.}
Check
AS003_c{.}
Debit card
AS003_d{.}
Credit card
AS003_e{.}
Prepaid card
AS003_f{.}
Electronic
Deduction
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
We have just asked you to rate different payment methods according to 8 different characteristics. Now, we would
like you to think about how important these characteristics are to you when you decide which payment methods
to use.
The payment characteristics for the following two questions, AS011a and AS011b, are randomized.
(AS011a) If you have to choose just one, which of the following characteristics is the MOST important to
you:
o Security
o Control over Payment Timing
o Acquisition & Set up
o Cost
o Records
o Acceptance for Payment
o Ease of Use
o Speed
(AS011b) If you have to choose just one, which of the following characteristics is the LEAST important to
you:
o Security
o Control over Payment Timing
o Acquisition & Set up
o Cost
o Records
o Acceptance for Payment
o Ease of Use
o Speed
(AS012_Intro) Now please rate each of the remaining payment characteristics on a scale of 1 to 10 in
order to describe how important each characteristic is relative to the others. In doing so, keep in mind
that your most important characteristic— (what was chosen 2 questions prior) is a 10 and your least
important characteristic(what was chosen in the last question)—is a 1, so your answers should lie in
between (but ties are okay).
*A table is created for the respondent to rate 6 payment characteristics. These six payment characteristics
consist of the original 8 payment characteristics, minus the two characteristics chosen in AS011a and
AS011b. The remaining payment characteristics are randomized and given the variable names
AS012_a, AS012_b, AS012_c, AS012_d, AS012_e, AS012_f.
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
III.
Payment Adoption (PA)
Now we will ask questions about which payments methods you have.
How many of these bank accounts do you have?
If none, please enter 0.
o (PA001_a) Number of checking accounts
o (PA001_b) Number of savings accounts
IF PA001_a > 0 THEN
CHKADOPTER := 1
else
CHKADOPTER := 0
ENDIF
IF PA001_b > 0 THEN
SAVADOPTER := 1
else
SAVADOPTER := 0
ENDIF
IF PA001_a > 0 OR PA001_b > 0 THEN
BAADOPTER := 1
else
BAADOPTER := 0
ENDIF
If chkadopter = 0 then
(PA002_intro) Why don’t you have a checking account? Please choose up to 3 reasons, Rank 1 for
the most important, 2 for the second most important, and 3 for the third most important.
o (PA002_a) I don’t write enough checks to make it worthwhile
o (PA002_b) The minimum balance is too high
o (PA002_c) I don’t like dealing with banks
o (PA002_d) The fees and service charges are too high
o (PA002_e) I cannot manage or balance a checking account
o (PA002_f) No bank has convenient hours or location
o (PA002_g) I do not have enough money
o (PA002_h) I have or (had) credit problems
o (PA002_i) I have privacy concerns
o (PA002_j) I have security concerns
o (PA002_k) I do not need/want an account
o (PA002_l) I cannot get an account from any bank
o (PA002_m) I have a savings account that meets all of my banking needs
o (PA002_n) Other (explain)
(PA002_other)
(PA003) Have you ever had a checking account in the past?
o 1 Yes
o 2 No
IF PA003 = 1 THEN
CHKEVER := 1
else
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
CHKEVER := 0
ENDIF
ENDIF
SAVEVER := 0
if SAVADOPTER = 0 then
(NEWSAV) Have you ever had a savings account in the past?
o 1 Yes
o 2 No
if NEWSAV = 1 then
SAVEVER := 1
else
SAVEVER := 0
endif
endif
if (CHKEVER = 1 or SAVEVER = 1) then
BAEVER := 1
else
BAEVER := 0
endif
DCADOPTER := 0
ATMADOPTER := 0
ATMONLYADOPTER := 0
TBADOPTER := 0
OBADOPTER := 0
OBBPADOPTER := 0
DCEVER := 0
ATMEVER := 0
ATMONLYEVER := 0
TBEVER := 0
OBEVER := 0
OBBPEVER := 0
if BA_Adopter = 0 then
if (chkever = 1 or savever = 1) then
(PA010) Have you ever had a debit card in the past?
o 1 Yes
o 2 No
if PA010 = 1 then
DCEVER := 1
ATMEVER := 1
else
DCEVER := 0
ATMEVER := 0
endif
(PA009) Have you ever had an ATM card only (these are not debit cards) in the past?
o 1 Yes
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
o
2 No
if PA009 = 1 then
ATMEVER := 1
if PA010 = 2 then
ATMONLYEVER := 1
else
ATMONLYEVER := 0
endif
else
ATMEVER := 0
endif
(NEWTB) Have you ever had telephone banking in the past?
o 1 Yes
o 2 No
if NEWTB = 1 then
TBEVER := 1
else
TBEVER := 0
endif
(NEWOB) Have you ever had online banking in the past?
o 1 Yes
o 2 No
if NEWOB = 1 then
OBEVER := 1
else
OBEVER := 0
endif
(NEWOBBP) Have you ever had online banking bill payment in the past?
o 1 Yes
o 2 No
if NEWOBBP = 1 then
OBBPEVER := 1
else
OBBPEVER := 0
endif
ENDIF
ENDIF *ending if (chkever = 1 or savever = 1);
*ending if BA_Adopter = 0;
if BA_Adopter != 0 then
(PA008_Intro) How many debit cards and/or ATM cards do you have?
If none, please enter 0.
o (PA008_a) Number of debit cards (these are also ATM cards):
o (PA008_b) Number of ATM cards only (these are not debit cards):
if PA008_a > 0 then
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
DCADOPTER := 1
ATMADOPTER := 1
else
DCADOPTER := 0
ATMADOPTER := 0
(PA010) Have you ever had a debit card in the past?
o 1 Yes
o 2 No
if PA010 = 1 then
DCEVER := 1
ATMEVER := 1
else
DCEVER := 0
ATMEVER := 0
endif
endif
if PA008_b > 0 then
ATMADOPTER := 1
if PA008_a = 0 then
ATMONLYADOPTER := 1
else
ATMONLYADOPTER := 0
endif
else
ATMADOPTER := 0
(PA009) Have you ever had an ATM card only (these are not debit cards) in the past?
o 1 Yes
o 2 No
if PA009 = 1 then
ATMEVER := 1
else
ATMEVER := 0
endif
endif
if (PA008_a > 0 or PA008_b > 0) then
(PA011) Do any of your debit cards or ATM cards give rewards?
o 1 Yes
o 2 No
Endif
(PA012)Have you set up access to telephone banking with any of your bank account(s)?
NOTE: This is not mobile banking
o 1 Yes
o 2 No
if PA012 = 1 then
TBADOPTER := 1
else
TBADOPTER := 0
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
(NEWTB) Have you ever had telephone banking in the past?
o 1 Yes
o 2 No
if NEWTB = 1 then
TBEVER := 1
else
TBEVER := 0
endif
endif
(PA013) Have you set up access to online banking with any of your bank account(s)?
o 1 Yes
o 2 No
if PA013 = 1 then
OBADOPTER := 1
(PA014) Have you set up access to the online bill payment function of your bank’s online
banking?
o 1 Yes
o 2 No
if PA014 = 1 then
OBBPADOPTER := 1
else
OBBPADOPTER := 0
(NEWOBBP) Have you ever had online banking bill payment in the past?
o 1 Yes
o 2 No
if NEWOBBP = 1 then
OBBPEVER := 1
else
OBBPEVER := 0
endif
endif
else
OBADOPTER := 0
(NEWOB) Have you ever had online banking in the past?
o 1 Yes
o 2 No
if NEWOB = 1 then
OBEVER := 1
else
OBEVER := 0
endif
endif
if CHKADOPTER = 1 then
(PA004) Does your primary checking account earn interest?
o 1 Yes
o 2 No
o 3 I don’t know
(PA006) At what type of bank is your primary checking account?
o 1 Large national or international commercial bank
o 2 Small local or regional commercial bank
o 3 Savings and loan
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
o
o
o
4 Credit union
5 Internet bank
6 Other:
(PA006_other) (please specify)_______
Endif
If SAVADOPTER = 1 then
(PA007) At what type of bank is your primary savings account?
o 1 Large national or international commercial bank
o 2 Small local or regional commercial bank
o 3 Savings and loan
o 4 Credit union
o 5 Internet bank
o 6 Other:
(PA007_other) (please specify)_______
Endif
If (CHKADOPTER = 1 and SAVADOPTER = 1) then
(PA005) Is your primary checking account (the one you use most often) linked to one of
your savings accounts at the same bank to allow your bank to transfer money between
accounts when you overdraw your account? (This feature is called overdraft protection)
o 1 Yes
o 2 No
o 3 I don’t know
Endif
Endif
*if BA_Adopter != 0;
(PA015_Intro) About how much cash do you have (do not include cash that other members of your
household might have)…
o (PA015_a) …in your wallet, purse, and/or pocket? About $____.00
o (PA015_b) …elsewhere in your home, car, office, etc? About $____.00
(PA016_intro) When you get cash, where do you most often get it? Please rank up to three sources. Rank
1 for the most common, 2 for the second most, and 3 for the third most.
Location
Automated Teller Machine (ATM)
Bank Teller
Check cashing store
Retail or Grocery store
Employer
Family, friend, or other household
member
Other:
Specify_(PA016_other)_______
Method
(PA016_a) ATM/Debit card
(PA016_b) Making an account withdrawal
(PA016_c) Cashing a personal check
(PA016_d) Cashing a paycheck
(PA016_e) Cashing a personal check
(PA016_f) Cashing a paycheck
(PA016_g) Cash back from an ATM/debit card
(PA016_h) Cashing a personal check
(PA016_i) Cashing a paycheck
(PA016_j) Cashing all or part of a paycheck
(PA016_k) Receive pay in cash
(PA016_l) Cashing a personal check
(PA016_m)
Ranking (1,2,3)
(PA016_n)
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
(PA017) When you get cash, what amount do you get most often? If you never get cash, please enter 0.
o $______.00
(PA018_intro) In a typical period (week, month, or year), how often do you get cash? If never, please
enter 0 in any box.
(PA018_a)______time(s) per
(PA018_b)_____time(s) per
(PA018_c)______time(s) per
week
month
year*
(PA018_asterisk) *Use this frequency if you typically get cash fewer than once a month
CCADOPTER := 0
(PA019_intro) How many credit cards do you have?
If none, please enter 0.
o (PA019_a) Number of credit cards that give rewards
o (PA019_b) Number of credit cards that do not give rewards
IF PA019_a > 0 OR PA019_b > 0 THEN
CCADOPTER := 1
ENDIF
IF PA019_a = 0 AND PA019_b = 0 THEN
(PA020) Have you ever had a credit card in the past?
o 1 Yes
o 2 No
CCEVER := 0
IF PA020 = 1 THEN
CCEVER := 1
ENDIF
ENDIF
PCADOPTER := 0
PCEVER := 0
(PA021_intro) How many prepaid cards do you currently have?
If none, please enter 0.
o (PA021_a) Number of prepaid cards I bought for my own use
o (PA021_b) Number of prepaid cards I received for my own use
IF PA021_a = 0 AND PA021_b = 0 THEN
(PA022) Have you ever had a prepaid card in the past?
o 1 Yes
o 2 No
IF PA022 = 1 THEN
PCEVER := 1
ENDIF
ENDIF
IF PA021_a > 0 OR PA021_b > 0 THEN
PCADOPTER := 1
(PA022_extra) In the past 12 months did you add money to any of your prepaid cards?
o 1 Yes
o 2 No
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
if PA022_extra = 1 then
(PA023_intro) In a typical period (week, month, or year), how often do you add
money to your prepaid cards? If never, please enter 0 in any box.
Please use the time(s) per year frequency only if you typically add money to a prepaid
card fewer than once per month.
(PA023_a)_____time(s) per week
(PA023_b)
(PA023_c) OR_______time(s) per
OR______ time(s) per month
year*
(PA023_asterisk) *Use this frequency if you typically make fewer than one payment per month.
ENDIF
ENDIF
(PA024) Do you have any automatic bill payments set up to occur this month?
o 1 Yes
o 2 No
ABPADOPTER := 0
IF PA024 = 1 THEN
ABPADOPTER := 1
ELSE
(PA025) Have you ever had automatic bill payment in the past?
o 1 Yes
o 2 No
ABPEVER := 0
IF PA025 = 1 THEN
ABPEVER := 1
ENDIF
ENDIF
(PA026) Have you set up access to mobile banking for your cell phone? NOTE: This is not telephone banking
o 1 Yes
o 2 No
MBADOPTER := 0
IF PA026 = 1 THEN
MBADOPTER := 1
ENDIF
(PA027) Do you have any payment methods with contactless payment technology? Check all that apply:
o 1 Credit card
o 2 Debit card
o 3 Prepaid card
o 4 Electronic toll payment
o 5 Key fob
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
IF CHKEVER=1 OR CHKADOPTER=1 OR DCEVER=1 or DCADOPTER=1 OR ATMEVER=1 OR
ATMADOPTER=1 OR CCEVER=1 OR CCADOPTER=1 OR PCEVER=1 OR PCADOPTER=1 OR
ABPEVER=1 OR ABPADOPTER=1 OR OBBPADOPTER=1 OR OBADOPTER=1 OR MBADOPTER=1 OR
TBADOPTER=1 THEN
(PA028_intro) When did you first get or set up each of these payment methods? Please give one
answer per row
OR How many years ago?____
OR How old were you?___
What year was it?________
IF CHKEVER=1 OR CHKADOPTER=1 THEN
1. Checking account (PA028_a[1], PA028_a[2], PA028_a[3])
ENDIF
IF DCEVER=1 OR DCADOPTER=1 THEN
2. Debit card (PA028_b[1], PA028_b[2], PA028_b[3])
ENDIF
IF ATMEVER=1 OR ATMADOPTER=1 THEN
3. ATM card (PA028_c[1], PA028_c[2], PA028_c[3])
ENDIF
IF CCEVER=1 OR CCADOPTER=1 THEN
4. Credit card (PA028_d[1], PA028_d[2], PA028_d[3])
ENDIF
IF PCEVER=1 OR PCADOPTER=1 THEN
5. Prepaid card (PA028_e[1], PA028_e[2], PA028_e[3])
ENDIF
IF ABPEVER=1 OR ABPADOPTER=1 THEN
6. Automatic bill payments (PA028_f[1], PA028_f[2], PA028_f[3])
ENDIF
IF OBADOPTER=1 THEN
7. Online banking (any) (PA028_g[1], PA028_g[2], PA028_g[3])
ENDIF
IF OBBPADOPTER=1 THEN
8. Bill payment function of online banking (PA028_h[1], PA028_h[2], PA028_h[3])
ENDIF
IF MBADOPTER=1 THEN
9. Mobile banking (PA028_i[1], PA028_i[2], PA028_i[3])
ENDIF
IF TBADOPTER=1 THEN
10. Telephone banking (PA028_j[1], PA028_j[2], PA028_j[3])
ENDIF
(Error catching code goes here.)
ENDIF
IV.
Payment Use (PU)
(PU001_Intro) Now we will ask questions about how often you use the payment methods you have.
(PU002_Intro) The next set of questions will be divided into two types of payments:
*Bill payments
*Payments made for all other purchases
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
if ABPADOPTER = 1 then
(PU002_intro2) In a typical period (week, month, or year), about how many automatic bill payments
do you make?
If you do not use the payment method to pay bills, please enter a 0 in the appropriate row.
Automatic Bill Payments
*(PU002_asterisk) Please use the Per year frequency if you typically make fewer than one payment per
month
Per week
(pu002_a1)
If dcadopter
= 1 then
Paid with your
debit card(s)
(pu002_b1)
If ccadopter
= 1 then
Charged to your
credit card(s)
If baadopter
(pu002_c1)
= 1 then
Deducted from
your bank
account(s)
(pu002_d1)
Paid directly from
your income
(Error catching code goes here.)
Per month
(pu002_a2)
Per year*
(pu002_a3)
(pu002_b2)
(pu002_b3)
(pu002_c2)
(pu002_c3)
(pu002_d2)
(pu002_d3)
End if
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
IF BAADOPTER = 1 or CCADOPTER = 1 THEN
(pu003_intro) In a typical period (week, month, or year), about how many online bill payments do
you make?
If you do not use the payment method to pay bills, please enter a 0 in the appropriate row.
Online Bill Payments
*(pu003_asterisk) Please use the Per year frequency if you typically make fewer than one payment per
month.
Per week
Per month
Per year*
(pu003_a1)
(pu003_a2)
(pu003_a3)
If dcadopter =1
then
Paid with your debit
card(s)
(pu003_b1)
(pu003_b2)
(pu003_b3)
If ccadopter = 1
then
Charged to your credit
card(s)
If baadopter = 1
(pu003_c1)
(pu003_c2)
(pu003_c3)
then
Deducted from your bank
account(s) on the billing
company’s web site
If obbpadopter = 1 (pu003_d1)
(pu003_d2)
(pu003_d3)
then
Paid with the online
banking bill payment
function on your bank’s
web site
(Error catching code goes here.)
END IF
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
(pu004_intro) In a typical period (week, month, or year) about how many bill payments by mail or in‐
person do you make?
If you do not use the payment method to pay bills, please enter a 0 in the appropriate row.
Bill Payments by Mail or In‐person
*(pu004_asterisk) Please us the Per year frequency if you typically make fewer than one payment per month
Per week
Pa004_a1
Paid in cash
Pa004_b1
Paid by check (paper) or
money order
Pa004_c1
If dcadopter = 1
then
Paid with your debit
card(s)
If ccadopter = 1
Pa004_d1
then
Charged to your credit
card(s)
If pcadopter = 1
Pa004_e1
then
Paid with your prepaid
card(s)
(Error catching code goes here.)
Per month
Pa004_a2
Pa004_b2
Per year*
Pa004_a3
Pa004_b3
Pa004_c2
Pa004_c3
Pa004_d2
Pa004_d3
Pa004_e2
Pa004_e3
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
(pu005_intro) Now we will ask about all other payments and purchases besides bills.
(pu005_intro2) In a typical period (week, month, or year), how many of the following payments do you
make?
If you do not use the payment method, please enter a 0 in the appropriate row.
Online Payments
‐All purchases made on the Internet (except bill payments)
*(pu005_asterisk) Please use the Per year frequency if you typically make fewer than one payment per
month.
Per week
Pu005_a1
Check (paper) or money
order
Pu005_b1
If dcadopter = 1
then
Debit card
Pu005_c1
If baadopter = 1
then
Deducted from your bank
account(s)
Pu005_d1
If ccadopter = 1
then
Credit Card
Pu005_e1
If pcadopter = 1
then
Prepaid card
(Error catching code goes here.)
Per month
Pu005_a2
Per year*
Pu005_a3
Pu005_b2
Pu005_b3
Pu005_c2
Pu005_c3
Pu005_d2
Pu005_d3
Pu005_e2
Pu005_e3
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
(pu006a_intro) In a typical period (week, month, or year), how many of the following payments do
you make?
If you do not use the payment method, please enter a 0 in the appropriate row.
Retail basic goods (shopping in person) including:
‐Grocery stores, supermarkets, and food stores
‐Restaurants, bars, and coffee shops
‐Superstores, warehouses, club stores
‐Drug or convenience stores
‐Gas stations
Note: Please answer only for goods purchased in person at these (and similar) types of stores. The next two
questions ask about other goods sold at other stores and in‐person purchases of services.
*(pu006a_asterisk) Please use the Per year frequency if you typically make fewer than one payment per
month.
Per week
Pu006a_a1
Cash
Pu006a_b1
Check (paper) or money
order
Pu006a_c1
If dcadopter = 1
then
Debit card
Pu006a_d1
If ccadopter = 1
then
Credit card
Pu006a_e1
If pcadopter = 1
then
Prepaid card
(Error catching code goes here.)
Per month
Pu006a_a2
Pu006a_b2
Per year*
Pu006a_a3
Pu006a_b3
Pu006a_c2
Pu006a_c3
Pu006a_d2
Pu006a_d3
Pu006a_e2
Pu006a_e3
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
(pu006b_intro) In a typical period (week, month, or year), how many of the following payments do
you make?
If you do not use the payment method, please enter 0 in the appropriate row.
Retail other goods (shopping in person) including:
‐General merchandise and department stores
‐Electronics and appliances stores
‐Home goods, hardware stores, and furniture stores
‐Office supply stores
‐Other miscellaneous and specialty stores
Note: Please answer only for goods purchases in person at these (and similar) types of stores. The nest question
asks about in‐person purchases of services.
*(pu006b_asterisk) Please use the Per year frequency if you typically make fewer than one payment per
month.
Per week
Pu006b_a1
Cash
Pu006b_b1
Check (paper) or money
order
Pu006b_c1
If dcadopter = 1
then
Debit card
Pu006b_d1
If ccadopter = 1
then
Credit card
Pu006b_e1
If pcadopter = 1
then
Prepaid card
(Error catching code goes here.)
Per month
Pu006b_a2
Pu006b_b2
Per year*
Pu006b_a3
Pu006b_b3
Pu006b_c2
Pu006b_c3
Pu006b_d2
Pu006b_d3
Pu006b_e2
Pu006b_e3
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
(pu006c_intro) In a typical period (week, month, or year), how many of the following payments do
you make?
If you do not use the payment method, please enter a 0 in the appropriate now.
Retail services and other (shopping/paying in person) including:
‐Transportation and tolls
‐Medical, dental, and fitness
‐Education and child care
‐Personal care (e.g. hair)
‐Recreation, entertainment, and travel
‐Maintenance and repairs
‐Other professional services (business, legal, etc.)
‐Charitable donations
‐Person‐to‐person payments
*(pu006c_asterisk) Please use the Per year frequency if you typically make fewer than on payment per
month.
Per week
Per month
Per year*
Pu006c_a1
Pu006c_a2
Pu006c_a3
Cash
Pu006c_b1
Pu006c_b2
Pu006c_b3
Check (paper) or money order
If dcadopter = 1 then
Pu006c_c1
Pu006c_c2
Pu006c_c3
Debit card
If ccadopter = 1 then
Pu006c_d1
Pu006c_d2
Pu006c_d3
Credit card
If pcadopter = 1 then
Pu006c_e1
Pu006c_e2
Pu006c_e3
Prepaid card
(Error catching code goes here.)
(pu007) During the past 12 months what portion of retail purchases did you make online?
o 1 None or almost none
o 2 Less than half online
o 3 About half
o 4 More than half online
o 5 All or almost all online
(pu008_intro) In a typical period (week, month, or year), how often do you use the following payment
methods?
If never, please enter 0.
*Please use the Per year frequency if you typically make fewer than one payment per month.
Per week
Pu008_a1
Money orders for bill
payments
Pu008_b1
Money orders for all
other payments
Pu008_c1
Travelers checks
(Error catching code goes here.)
Per month
Pu008_a2
Per year*
Pu008_a3
Pu008_b2
Pu008_b3
Pu008_c2
Pu008_c3
IF CCADOPTER = 1 THEN
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
(PU009) During the past 12 months, did you carry and unpaid balance on any credit card from one
month to the next (that is, you did not pay the balance in full at the end of the month)?
o 1 Yes
o 2 No
IF PU009 = 1 THEN
(pu010) Last month, about how much was the unpaid balance on all your credit cards that you
carried over from the previous month?
o $________.00
(pu011) Compared to 12 months ago, what is the unpaid balance on all your credit cards?
o 1 Much lower
o 2 Lower
o 3 About the Same
o 4 Higher
o 5 Much Higher
ENDIF
ENDIF
(pu012_intro) Looking BACK to about ___*____ ago, how has your use of each payment method
changed? *Randomized: 3 or 5 years
Please check one per row.
1 Decreased a
lot
2 Decreased
somewhat
3 About the
same
4 Increased
Somewhat
5 Increased a
lot
(pu012_a) Cash
IF CHKEVER = 1 or
CHKADOPTER = 1 THEN
(pu012_b) Check (paper)
or money order
IF DCEVER = 1 or
DCADOPTER = 1 THEN
(PU012_c) Debit
card
IF CCEVER = 1 or
CCADOPTER = 1 THEN
(PU012_d)
Credit card
IF PCEVER = 1 or
PCADOPTER = 1 THEN
(PU012_e)Prepaid
card
IF ABPEVER = 1 or
ABPADOPTER = 1 THEN
(PU012_f)Electronic
Deduction
IF OBBPADOPTER = 1
THEN
(PU012_g)
Online Bill Payment
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
(pu013_a)Looking AHEAD to about ____*____ from now, how do you expect your use of each payment
method to change? *Randomized: 3 or 5 years
1 Will decrease
a lot
2 Will decrease
somewhat
3 Will stay
about the same
4 Will increase
somewhat
5 Will increase a
lot
(pu013_a)Cash
IF CHKEVER =
1 or
CHKADOPTER =
1 THEN
(PU013_b)
Check (paper) or
money order
IF DCEVER =
1 or
DCADOPTER =
1 THEN
(PU013_c)
Debit card
IF CCEVER =
1 or
CCADOPTER =
1 THEN
(PU013_d)
Credit card
IF PCEVER =
1 or
PCADOPTER =
1 THEN
(PU013_e)
Prepaid card
IF ABPEVER =
1 or
ABPADOPTER =
1 THEN
(PU013_f)
Electronic
Deduction
IF
OBBPADOPTER
= 1 THEN
(PU013_g)
Online Bill
Payment
if CHKADOPTER = 1 THEN
(PU014) Have you ever experienced the following types of conversion of a paper check to an electronic
payment?
Check one only.
o
1 Check converted at a retail store (check returned immediately)
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
o 2 Check converted at a Post Office box by a billing company (check not returned)
o 3 Both types of conversion
o 4 Neither type of conversion
o 5 I don’t know
if PU014 = 1 or PU014 = 2 or PU014 = 3 then
(PU015) What did you do in response to the paper check conversion?
Check one only.
o 1 Change to another payment method
o 2 Change to a different store or company
o 3 Both changes
o 4 Nothing
else
(PU016) What would you do if your paper check were converted?
Check one only.
o 1 Change to another payment method
o 2 Change to a different store or company
o 3 Both changes
o 4 Nothing
o 5 I don’t know
endif
(PU017) If your bank charged you __*___ cents ($0) per check, how would your use of checks change?
*Randomized: 5,10,25, or 50 cents
o 1 Would stop using
o 2 Would decrease a lot
o 3 Would decrease somewhat
o 4 Would stay about the same
o 5 Would increase somewhat
o 6 Would increase a lot
o 7 Would start using
(PU018)Float is the time between the moment you write a check and the moment money is deducted from your
checking account.
If float were eliminated, so money was deducted from your account immediately, how would your use of
checks change?
o 1 Would stop using
o 2 Would decrease a lot
o 3 Would decrease somewhat
o 4 Would stay about the same
o 5 Would increase somewhat
o 6 Would increase a lot
o 7 Would start using
(PU020) If your bank no longer returned your original (paper) checks under any circumstances, how
would your use of checks change?
o 1Would stop using
o 2 Would decrease a lot
o 3 Would decrease somewhat
o 4 Would stay about the same
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
o
o
o
5 Would increase somewhat
6 Would increase a lot
7 Would start using
ENDIF *(if chkadopter = 1);
V.
Payment History (PH)
Now we will ask questions that will help us understand your payment decisions better.
(Ph001) During the past 12 months, did you use a self‐service checkout line at a retail store?
o 1 Yes
o 2 No
(PH003) During the past 12 months, which of the following situations were true for you?
Please check all that apply.
o 1 One of your telephone numbers was unlisted
o 2 Your identity was blocked from outgoing calls made by one of your telephone numbers
o 3 You were registered for a ‘Do not call’ list to prevent phone solicitations
(PH004) Have you, or anyone you know well (family, friends, neighbors, coworkers, etc), ever been a
victim of what you consider to be identity theft?
o 1 Yes, myself and someone I know well
o 2 Yes, someone I know well only
o 3 Yes, myself only
o 4 No
(PH005) Have you ever entered any of the following information on an Internet web site or sent the
information in an e‐mail message? Please check all that apply (Randomized)
Responses 1–7 are randomized among the following response categories.
o Account number
o Address
o Credit card number
o Debit card number
o Mother’s maiden name
o Phone number
o Social security number
(PH006) What is your most recent credit rating, as measured by a FICO score?
o 1 Below 600
o 2 600–649
o 3 650–699
o 4 700–749
o 5 750–800
o 6 Above 800
o 7 I don’t know
(PH007) During the past 12 months, did you overdraw any of your bank accounts?
o 1 Yes and I paid a late fee
o 2 Yes but I did not pay a fee
o 3 No
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
(PH009) During the past 10 years, did you have any of these financial difficulties: bankruptcy, loan or
credit card default, tax lien, foreclosure, repossession, or account referred to a collection agency?
o 1 Yes
o 2 No
(PH010) During the past 12 months, when did you most often pay your monthly bills other than pre‐
scheduled automatic bill payments?
o 1 Right away (within 1 week of receiving the bill)
o 2 Last minute (within 1 week of the due date
o 3 Between right away and last minute
o 4 Late (after the bill is due)
o 5 I don’t pay any bills
o 6 I pay all of my bills using automatic bill payment
(PH011) During the past 12 months, did you forget to pay any monthly bill on time even though you had
enough money in your bank account?
o 1 Yes
o 2 No
(PH012) During the past 12 months, did you do any of the following? Please check all that apply.
o 1 Use coupons
o 2 Use mail‐in rebates
o 3 Shop at a wholesale club
o 4 Pay in cash to receive a discount
(PH013) During the past 12 months, did you pay a membership fee (such as a gym or exercise facility,
wholesale club, online grocery store, online video service, etc.) and then use the membership privileges
less than you expected?
o 1 Yes
o 2 No
(PH014) Who prepared (or will prepare) your most recent federal income tax return? (Randomized)
Responses 1–6 are randomized among the following response categories, response 7 is always “Other
(specify)”.
o I did, using tax computer software
o I did, by hand (paper tax return)
o A family member, household member, or friend
o A tax service company
o My accountant or financial planner
o I have never submitted a federal tax return
o 7 Other _______ (specify)
o (PH014_other) (specify)
(PH017) Have you ever decided to stop receiving paper copies of any financial record (such as bank
statements, monthly bills, investment account statements, canceled checks)?
o 1 Yes
o 2 No
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
VI.
Demographics (DE)
(de000) Now we will ask you some questions similar to those asked in the “My Household Questionnaire”
(de001) What is the highest level of school your mother completed or the highest degree she received?
o 1 Less than 1st grade
o 2 1st, 2nd, 3rd, or 4th grade
o 3 5th or 6th grade
o 4 7th or 8th grade
o 5 9th grade
o 6 10th grade
o 7 11th grade
o 8 12th grade NO DIPLOMA
o 9 HIGH SCHOOL GRADUATE high school DIPLOMA or the equivalent (For example: GED)
o 10 Some college but no degree
o 11 Associate degree in college: Occupational/vocational program
o 12 Associate degree in college: Academic program
o 13 Bachelor’s degree (For example: BA, AB, BS)
o 14 Master’s degree (For example: MA, MS, MEng, MEd, MSW, MBA
o 15 Professional School Degree (For example: MD, DDS, DVM, LLB, JD)
o 16 Doctorate degree (For example, PhD, EdD)
o 17 I don’t know
IF internetlocation > 1 THEN
(DE005) Do you have regular access to the Internet at home?
o 1 Yes
o 2 No
IF DE005 = 1 THEN
(DE006) What type of internet connection do you have at home?
o 1 Dial‐up modem (via personal computer or internet player)
o 2 Cable modem
o 3 DSL
o 4 Satellite dish
o 5 Local network
o 6 Other connection
o 7 I don’t know
Endif
Endif
IF familyincome = 14 THEN
(DE010) In your “My Household” questionnaire, you told us that the total combined income of all
members of your family (living here) during the preceding 12 months was more than $75,000. Thinking
about the total combined income of your family from all sources, approximately how much did members
of your family receive during the previous 12 months?
o 1 $75,000–$99,999
o 2 $100,000–$124,000
o 3 $125,000–$199,999
o 4 $200,000 or more
End if
(DE011) What does your own personal income rank within your household?
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
o
o
o
o
1 Highest in my household
2 About equal to the highest (roughly the same as another household member)
3 2nd highest
4 3rd highest or lower
(DE013) Do you and/or your spouse/partner own your primary home?
Note: Even if you have an unpaid mortgage, you are considered the owner of the home.
o 1 Yes
o 2 No
if DE013 = 1 then
(DE014) What is the approximate market value of your primary home?
Please enter your answer below in thousands of dollars.
o $______,000
(DE015) About how much do you owe on loans for your primary home, including mortgages, home
equity loans, and home equity lines of credit?
Please enter your answer below in thousands of dollars.
o $______,000
Endif
if DE013 = 1 then
(DE016)Excluding the net worth of your primary home, what is the approximate
net worth of your household's other assets? Include real estate other than your primary home. Please
enter your answer below in thousands of dollars.
else
(DE016)What is the approximate net worth of your household's assets? Include real estate that you
own.
Please enter your answer below in thousands of dollars.
endif
(DE017) Many religions and philosophies have important teachings about money, finances, and spending.
What is your primary religion or secular philosophy?
o 1 I prefer not to answer
o 2 None
o 3Undecided
o 4Agnosticism
o 5 Atheism
o 6 Babi & Baha’i
o 7 Buddhism
o 8 Chinese traditional (for example, Confucianism, Taoism, etc)
o 9 Christian Science
o 10 Christianity—Roman Catholic
o 11 Christianity—Eastern Orthodox (Greek, Russian, etc)
o 12 Christianity‐Anglican, Episcopalian, Lutheran, Methodist, or Presbyterian
o 13 Christianity‐Baptist, Congregational, Reformed, or United Churches of Christ
o 14 Christianity‐Assemblies of God, Charismatic, Churches of Christ, or Pentecostal
o 15 Christianity‐ Other Protestant denominations
o 16 Christianity‐Non‐denominational (See also Jehovah’s Witnesses, Mormonism, Seventh‐day
Adventism, and Unity)
©2008–2009 Federal Reserve Bank of Boston.
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2008 Survey of Consumer Payment Choice
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
17 Free thinkers
18 Hinduism
19 Humanism—non‐religious
20 Humanism—religious
21 Islam—Shi’ite
22 Islam—Sunni
23 Islam—Other
24 Jehovah’s Witnesses
25 Judaism—Conservative
26 Judaism—Orthodox
27 Judaism—Reform
28 Mormonism (Church of Jesus Christ of Latter‐day Saints)
29 New Age
30 Scientology
31 Seventh‐day Adventism
32 Sikhism
33 Unitarian Universalism
34 Unity
35 Other (specify)____(DE017_other)
(DE018) While answering this survey, did you look at your financial statements, receipts, old checks,
websites, or other records at any time? (It is ok if you did).
o 1 Yes
o 2 No
(CS_001) Could you tell us how interesting or uninteresting you found the questions in this interview?
o 1 Very interesting
o 2 Interesting
o 3 Neither interesting or uninteresting
o 4 Uninteresting
o 5 Very uninteresting
(CS_002) Would you have completed this interview if it had been conducted on the phone?
o 1 Yes
o 2 No
(CS_003) Do you have any other comments on the interview? Please type these in the box below.
©2008–2009 Federal Reserve Bank of Boston.
32