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Federal Deposit Insurance Corporation

Division of Supervision

550 17th Street NW, Washington, DC 20429

Year 2000 Customer Awareness Guidance
FIL-52-98
May 13, 1998
TO:

CHIEF EXECUTIVE OFFICER

SUBJECT:

Interagency Guidance on Year 2000 Customer Awareness Programs

e

The Federal Financial Institutions Examination Council (FFIEC) has issued the attached
statement with industry guidance on developing a customer awareness program to respond to
inquiries and communicate with customers on Year 2000 issues. The statement supplements
the FFIEC's statement "Safety and Soundness Guidelines Concerning the Year 2000 Business
Risk," issued December 17, 1997.

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The interagency statement emphasizes the importance of an effective system of communication
between a financial institution and its customers. A customer awareness program should
provide for the identification of types of customers and their specific information needs, as well
as issues customers may be interested in discussing. In addition, each financial institution
should train its employees to disseminate its message effectively.
The FFIEC is developing a customer brochure that will highlight the efforts of both financial
institutions and the federal financial institution regulators in addressing the Year 2000 computer
problem. The brochure will be available in June 1998.
The attached interagency statement and related information on Year 2000 issues are available
on the Internet via the World Wide Web at /news/news/financial/ or http://www.ffiec.gov.
For further information, please contact your Division of Supervision regional office.
Nicholas J. Ketcha Jr.
Director

In

Attachment:

FFIEC Interagency Statement

Distribution: Insured Banks (Commercial and Savings) and Insured U.S. Branches of Foreign
Banks
NOTE: Paper copies of FDIC financial institution letters may be obtained through the FDIC's
Public Information Center, 801 17th Street, N.W., Room 100, Washington, D.C. 20434 (800276-6003 or (703) 562-2200).