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Federal Reserve Bank
of Dallas

l l★K

HELEN E. HOLCOMB
DALLAS, TEXAS
75265-5906

FIRST VICE PRESIDENT AND
CHIEF OPERATING OFFICER

January 29, 2001
Notice 01-10

TO: The Chief Operating Officer of each
financial institution and others concerned
in the Eleventh Federal Reserve District
SUBJECT
How to Read Your Federal Reserve’s
Summary Statement of Service Charges
DETAILS
In the Federal Reserve’s most recent customer satisfaction survey and customer focus
groups, customers expressed concerns about the readability of Federal Reserve billing statements. These concerns stemmed from the amount and complexity of the information presented
on the statement. In response to these concerns, a brochure titled How to Read Your Federal
Reserve Summary Statement of Service Charges was developed. Anyone responsible for handling your institution’s Federal Reserve billing statement may benefit from this document.
The brochure, which serves as a valuable training tool as well as a practical reference
guide, contains detailed descriptions of the information appearing on your billing statement and
answers questions. Similar information may be found in the Billing section of the Account
Management Guide on the Financial Services web site at http://www.frbservices.org. After
accessing the web site, please follow the links listed below:
•
•
•
•
•

Accounting
Customer Reference Guides
Account Management Guide
Account Management Guide (PDF)
Section IV Billing
ENCLOSURE

A copy of the brochure is enclosed.

For additional copies, bankers and others are encouraged to use one of the following toll-free numbers in contacting the Federal
Reserve Bank of Dallas: Dallas Office (800) 333-4460; El Paso Branch Intrastate (800) 592-1631, Interstate (800) 351-1012;
Houston Branch Intrastate (800) 392-4162, Interstate (800) 221-0363; San Antonio Branch Intrastate (800) 292-5810.

-2MORE INFORMATION
For more information or for additional copies of the brochure, financial institutions in
the Dallas and El Paso territories may contact Dianne Terrell at (214) 922-5811; in the Houston
territory, Shonda Clay at (713) 652-1580; and in the San Antonio territory, Patty Hampton at
(210) 978-1421.
For additional copies of this Bank’s notice, contact the Public Affairs Department
at (214) 922-5254 or access District Notices on our web site at
http://www.dallasfed.org/banking/notices/index.html.
Sincerely,


Federal Reserve Bank of St. Louis, One Federal Reserve Bank Plaza, St. Louis, MO 63102