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Press Release
December 05, 2013

Federal Reserve Board releases guidance
reminding financial institutions to exercise
appropriate risk management and oversight
when using service providers
For immediate release
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The Federal Reserve Board on Thursday released guidance reminding
financial institutions it supervises to exercise appropriate risk
management and oversight when using service providers.
The guidance describes factors financial institutions should consider
when choosing a service provider and how service providers should be
overseen. A service provider is defined as any organization or entity-such as a consultant--that enters into a contractual relationship with a
financial institution to provide business functions or activities, such as
accounting, auditing, loan review, compliance, and risk management.
The guidance does not discourage financial institutions from outsourcing
activities to service providers, but says firms should be aware of the
potential risks. If service provider relationships are not managed
effectively, they may expose financial institutions to risks that can result
in reputational problems, financial loss, or regulatory actions, according
to the guidance.
Furthermore, the guidance states that the use of service providers does
not relieve a financial institution's board of directors or senior managers
of responsibility for the activities performed by service providers.
Financial institutions are responsible for ensuring that all activities

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conducted by service providers comply with applicable laws and
regulations and are consistent with safe and sound banking practices.
The guidance is applicable to state-chartered banks that are members of
the Federal Reserve System, bank and savings and loan holding
companies and their nonbank subsidiaries, and U.S. operations of
foreign banking organizations.
SR letter 13-19/CA letter 13-21, "Guidance on Managing Outsourcing
Risk"
For media inquiries, call 202-452-2955.

Last Update: December 05, 2013

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BOARD OF GOVERNORS of the FEDERAL RESERVE SYSTEM
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