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Federal Reserve Bank OF DALLAS W IL L IA M H. W ALLACE April 4, 1990 DALLAS, TEXAS 75222 FIRST V IC E PR E S ID E N T AND C H IE F O P E R A TIN G O FFIC ER Circular 90-18 URGENT TO: The Chief Operating Officer of all financial institutions and others concerned in the Eleventh Federal Reserve District SUBJECT New Toll-Free Phone Numbers for the Federal Reserve Bank of Dallas DETAILS The Federal Reserve Bank of Dallas is installing new toll-free numbers for both data and voice phone lines in Dallas (toll-free lines to Branches of the Dallas Fed will NOT change). This new toll-free phone service will allow the Dallas Fed to offer its customers exceptional service while controlling the rising cost of long distance. Existing services which will be affected by this change include the RESPONSE network, Transfer of Funds, Customer Assistance, CATIE and ACH dial (after hours). New direct toll-free numbers will be available for RESPONSE Assistance and for a Public Information recording which will provide information on Federal Reserve services and activities. The Dallas Fed switchboard will also have a new toll-free number. There will be only one number for each service for the entire Eleventh District. No longer will financial institutions in Louisiana and New Mexico call a different toll-free number than financial institutions in Texas. The data lines that connect Eleventh District financial institutions’ computers to the Dallas Fed’s RESPONSE network will be converted to the new toll-free system first. The RESPONSE network data line for Louisiana and New Mexico financial institutions will transfer to the new toll-free number on Tuesday, April 10, 1990. Texas financial institutions will transfer to the new RESPONSE network data line on Tuesday, April 17, 1990. All other lines will be transferred to the new toll-free numbers on Tuesday, May 1, 1990. The new toll-free numbers for the Dallas Fed are listed on the back of this page. Please make a note of the new number for each service and the date on which the service will be switched. You will not be able to complete any transactions on the old toll-free numbers once the service has been changed. This is particularly important for customers using the RESPONSE network data lines. For additio nal copies of any cir cular plea s e co n ta c t the Public A ffairs D ep artm en t at (214) 6 5 1 -6 2 8 9 . Banks and others are e ncouraged to use the follo w in g in com ing W A TS num bers in c ontacting this Bank (800) 4 4 2 -7 1 4 0 (intrastate) and (800) 5 2 7 -9 2 0 0 (interstate). This publication was digitized and made available by the Federal Reserve Bank of Dallas' Historical Library (FedHistory@dal.frb.org) MORE INFORMATION More information concerning the conversion of the toll-free voice phones lines will be mailed to the customers of each service the last week of April. If you have any questions concerning the toll-free phone conversion, please contact Customer Assistance at (214) 698-4246, in Texas (800) 443-1548, and in Louisiana and New Mexico (800) 527-9200 extension 4246. For additional copies of this circular, please contact the Public Affairs Department at (214) 651-6289. Sincerely Yours, New Toll-Free Phone Numbers for the Federal Reserve Bank of Dallas Date of Switch Service New Toll-Free Number April 10, 1990 RESPONSE network data line for Louisiana and New Mexico (800) 333-1457 April 17, 1990 RESPONSE network data line for Texas (800) 333-1457 May 1, 1990 ACH dial - after hours (Remote Job Entry Workstation) (800) 333-1451 May 1, 1990 CATIE (800) 333-1695 May 1, 1990 Customer Assistance (800) 333-2290 May 1, 1990 Dallas Fed Switchboard (800) 333-4460 May 1, 1990 Public Information Hotline (800) 333-2231 May 1, 1990 RESPONSE Assistance (800) 333-1672 May 1, 1990 Transfer of Funds (800) 333-1768
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