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federal

R e ser ve Ba n k

DALLAS, TEXAS

of

D allas

7S222
C ircu lar No. 79-104
June 22, 1979

OFFICERS' AND EMPLOYEES' SALARY SURVEYS

TO THE CHIEF EXECUTIVE OFFICER
OF THE MEMBER BANK ADDRESSED IN THE
ELEVENTH FEDERAL RESERVE DISTRICT:
The Federal Reserve Bank of Dallas began an Officers' Salary Survey
program for member banks In the Eleventh D istrict in 1972 and expanded the pro­
gram a year later to include an Employees' Salary Survey. These programs have
been well received by commercial bankers in the District; approximately 350 banks
participated in each survey last y e ar.
To participate this y e a r, your bank needs only to complete the enclosed
questionnaires and retu rn them by August 24, 1979. If you do not wish to p a rtic i­
pate, m erely discard the enclosed materials as this program is voluntary, one
designed s tric tly for your benefit. The completed forms should be returned to:
Bank and Public Information Department
Federal Reserve Bank of Dallas
Station K
D allas, Texas 75222
Also enclosed are instruction manuals for reference in completing both
surveys. One copy of each questionnaire should be retained as a w ork copy, and
the other forwarded to us. We w ill, in tu rn , provide you the completed reports
that contain extensive salary and personnel data for 31 official positions and 28
employee positions. Each position is surveyed as to average, minimum, and max­
imum salaries, seniority, bonus, retirem ent, insurance, and other incentives.
For the reports to be as meaningful as possible, comparisons are made on the basis
of bank size, as well as geographical location. Final data w ill be returned to you
in time to assist with salary appraisals for the coming y e a r.
If you have any questions, please call our Bank and Public Information
Department at Ext. 6261.
Sincerely yours,
Ernest T . Baughman
President
Enclosures
Banks and others are encouraged to use the following incoming WATS numbers in contacting this Bank:
1-800-492-4403 (intrastate) and 1-800-527-4970 (interstate). For calls placed locally, please use 651 plus
the extension referred to above.

This publication was digitized and made available by the Federal Reserve Bank of Dallas' Historical Library (FedHistory@dal.frb.org)

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EMPLOYEES' SALARY SURVEY QUESTIONNAIRE

bank

D E P O S I T SIZE

nam e

CITY

P O P U L A T IO N

1
POSITION
1. Head T e lle r
2. Paying and Receiving T e lle r
3. Savings T e lle r
4. Note T e lle r
5. U n iversa l T e lle r
6. Executive Secretary
7. Secretary
8. Secretary- Recepti on i s t
9. Telephone Operator
10. Proof Machine Operator
11. Bookkeeper
12. General Ledger C le rk
13. Check F ile C lerk
14. General C lerk
15. S upervisor-Bookkeeping
16. Senior Programmer
17. J u n io r Programmer
18. Data Processing Manager
19. Computer Operator
20. Key Punch Operator
21. Encoding M achine Operator
22. Forms Control A n a ly s t
23. New A ccou nts C lerk
24. A u d it C le rk
25. C re d it Departm ent C lerk
26. T rust Departm ent C le rk
27. Management Trainee
28. Custodian

2

3

N U M B E R OF
EMPLOYEES

TOTAL
SALARIES

MINIMUM
SAL ARY

4
MAXIMUM
SAL AR Y

5
TOTAL
BA N K IN G
EX PER IE NC E

6

7

BONUS

P ROF I T
SHARING

8
HEALTH &
O THE R
IN S U R A N C E

9
O THE R
C O M PEN SA TIO N
l y e s or no]

EMPLOYEES' SALARY SURVEY QUESTIONNAIRE

1.

Head T e lle r

2. Paying and R eceiving T e lle r
3. Savings T e lle r
4. Note T e lle r
5. U n iversa l T e lle r
6. Executive Secretary
7. Secretary
8. S ecre tary-R e ceptio nist
9. Telephone Operator
10. Proof Machine Operator

11.

Bookkeeper

12. General Ledger C lerk
13. Check F ile C lerk

14.

General C lerk

15. S upervisor-Bookkeeping
16. Senior Programmer
17. Ju n io r Programmer
18. Data Processing Manager
19. Computer Operator
20. Key Punch Operator

21.

Encoding Machine Operator

22. Forms Control A n a ly s t
23. New A ccou nts C lerk
24. A u d it C le rk
25. C re d it Departm ent C le rk
26. T rust Departm ent C le rk
27. Management Trainee
28. C ustodian

1

2

N U M B E R OF
EMPLOYEES

TOTAL
SALARIES

D E P O S I T SIZE

CITY

POSITION

BANK N A M E

P O P U LA T IO N

3
MINIMUM
SAL AR Y

4
MAXIMUM
SALARY

5
TOTAL
BA N K IN G
EXPER IENC E

6
BONUS

7
P ROF I T
SHARING

8
HEALTH &
O TH E R
IN S U R A N C E

9
O TH E R
CO M P E N S A T IO N
l y e s or no)

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INSTRUCTIONS FOR PREPARATION OF EMPLOYEES' SALARY QUESTIONNAIRE

Introduction

The Employees' Salary Survey offered by the Federal Reserve Bank
of Dallas is in response to interest in salary rates, of various nonofficial
positions in commercial banks. Twenty-eight employee positions are surveyed.
The data compiled on these twenty-eight positions will provide participating
member banks information based on total deposit size and geographic location.
The analysis of each job will include number of employees, banking experience,
median, maximum and minimum salaries, and additional compensation.
In order for the survey to provide the most meaningful information
and comparative data possible, the accompanying instructions have been pre­
pared for guidance in the completion of the questionnaire. Please prepare
the questionnaire carefully in order to ensure the final accuracy and relia­
bility of the report.
The Employees' Salary Survey Program is available to all Eleventh
Federal Reserve District member banks on a voluntary, free-of-charge basis.
All necessary forms will be provided. Any questions regarding the completion
of the questionnaire should be directed to the Bank Relations and Services
Department of the Federal Reserve Bank of Dallas.

General Instructions
The Employees' Salary Questionnaire lists twenty-eight positions
to be surveyed. Not all positions will apply to each participating bank.
If a position is not applicable, do not complete the data spaces to the right
of the title of that position. Please report employees as whole numbers. Do
not fractionally divide them between job classifications. This survey is not
designed to analyze a division of an employee's time between two or more jobs.
Reasonable efforts should be made to include each employee in one of the listed
positions; however, if the employee's duties are so diverse as to make this
impractical, then this person may be omitted from the survey. Salary figures
should be reported in whole dollar amounts. Banking experience should be re­
ported in whole yearly figures. In the event that an employee has moved from
one position to another during the year he should be listed under the current
position.
Job descriptions are included for all employee positions. The
descriptions of the twenty-eight jobs are given on pages 3 through 13. Refer­
ences to these pages will help ensure the uniformity of all reporting banks.

- 2 -

Specific Instructions

Deposit Size. Report the total of all demand and time deposits.
Use the deposit figure from the last report of condition.
Population of City in Which Bank Is Located. Report the population
of the town or city in which the bank is located, not the marketing area from
which the bank draws its business.
Number of Employees. (l) Report the total number of employees
working in the specific position listed. The majority of an employee's time
should be spent working in the job which is reported.
Reference to pages 3 through 13 of the Instruction Manual should
resolve any questions regarding the job classification for a particular
employee. In the event that an employee or employees do not have duties which
correspond exactly to one of the job descriptions, report them under the clas­
sification or job which most closely resembles their present positions.
Total Salaries. (2) This figure should be the total of all salaries
paid for a specific position. Salaries reported should correspond to the
number of employees included in column one.
Minimum Salary. (3) Report the lowest salary that is actually being
paid at this time in your bank for that specific position.
Maximum Salary. (b) Report the highest salary paid in your bank for
that specific position. This is not the highest that can be paid but the
amount that is actually being paid at this time.
Total Banking Experience. (5) Report the aggregate number of years
all employees listed in column one have worked in banking regardless of changes
in positions or banks.
Bonus.
each position.

(6) Report dollar amounts of bonuses paid to employees in

Profit Sharing, Health, and Other Insurance. (7) and (8) Report
total annual amount of employer contribution for each position listed. If the
exact amount of the contribution is not available, a close approximation is
sufficient.
Other Compensation. (9) State yes or no depending on whether any
other form of compensation is provided for the specific employee position.

- 3 -

Head Teller

This job involves:

1.

Supervising the other tellers as well as often working in a window.

2.

Training new tellers.

3.

Assigning window times to the other tellers and coordinating work flow.

U.

Handling unusual teller transactions.

5-

Issuing sufficient cash to each teller for the day's operations,

6.

Ensuring that all teller transactions are balanced at the end of the day.

Paying and Receiving Teller

This job involves:
1.

Receiving deposits of cash and checks for credit to checking accounts.

2.

Cashing checks and providing change for customers.

3.

Issuing money orders and handling "E" Bond sales and redemptions.

!.
+

Preparing payrolls and processing night deposits.

5.

Figuring service charges.

Savings Teller

This job involves:
1.

Receiving deposits and paying out withdrawals involved in savings account
transactions.

2.

Crediting or debiting customers' accounts by posting amounts and new
balances on the bank's ledger.

3.

Entering transactions in customers' passbooks.

U.

Issuing money orders and periodically calculating and posting savings interest.

- U -

Note Teller

This job involves:

1. Maintaining records of commercial or instalment

loans.

2. Receiving and maintaining custody of notes.
3. Disbursing proceeds of loans in accordance with

instructions.

U. Accepting payments and computing interest.
5. Receiving and checking collateral.
6. Preparing and mailing past-due notices.
7.

Accepting full payment or renewing the note at maturity.

Universal Teller

This job combines the duties and functions of a paying and receiving
teller, a savings teller, and sometimes a note teller in order to provide the
bank's customers all teller services at one window.

Executive Secretary

This employee provides complete secretarial assistance to division
heads and equivalent.
1.

This job involves:

Making internal and external contacts for the bank.

2. Working with confidential information.
3.

Relieving officers of routine duties and problems not requiring their
attention and assisting them in daily operations.

U.

Taking and transcribing dictation rapidly and accurately, and composing
nonroutine letters and reports for official signature.

- 5 -

Executive Secretary (Contd.)

5.

Screening incoming mail and answering correspondence within the limits
of delegated authority.

6.

Assisting in drafting and editing speeches.

Secretary

This employee performs diversified duties and assignments of a
secretarial and clerical nature for the bank's officers.

This job involves:

1.

Taking and transcribing dictation.

2.

Opening mail and screening incoming correspondence for proper

3.

Placing telephone calls and arranging and coordinating appointments.

distribution.

1 . Organizing and maintaining files.
+
5. Performing related duties as requested.

Secretary-Receptionist

This employee is often the bank's initial contact with the public.
This job involves:
1.

Greeting and directing persons to the proper destination.

2. Answering general inquiries in person and by telephone.
3.

Preparing form letters and typing routine reports, records, and memorandums.

1 . Performing related duties as required.
+

Telephone Operator

This job involves:
1.

Servicing all local and long distance calls.

2.

Maintaining records of long distance calls.

- 6 -

Telephone Operator (Contd.)

3.

Performing routine clerical duties as assigned.

Proof Machine Operator

This job consists of:
1.

Operating a proof machine to list, sort, and prove the dollar amount of
checks, deposits, and other transaction items.

2.

Sorting and proving incoming clearings and/or cash letters.

3. Preparing checks for local clearing and/or cash letters tocorrespondent
banks and the Federal Reserve Bank.
b.

Listing or supplying proof totals, checking for errors, banding

and

segregating groups of processed items, and operating a microfilming machine.

Bookkeeper
This job involves:
1.

Sorting, examining, and processing checks, deposits, and similar original
entry material and then machine posting these items to individual ledger
accounts.

2.

Balancing journal sheets to proof totals, locating and correcting errors,
and running trial balances.

3. Performing various related and miscellaneous duties.

General Ledger Clerk

This job consists of:
1.

Posting and balancing the bank's general ledger.

2. Preparing a daily statement of condition.

- 7 General Ledger Clerk (Contd.)

3.

Examining, sorting, proving, and filing general ledger entries,

i . Maintaining ledger sheets and controls.
t
5. Performing various related duties.

Check File Clerk

This job involves:
1.

Verifying each check for date, signature, andamount.

2. Filing paid checks and credits by signature and

account number, while

checking for cross-entries.
3. Separating unpaid items and forwarding them to proper area.
U. Checking items for stop payments and encoding errors.

General Clerk

This job consists of:
1. Performing diversified clerical assignments in any department

of the

bank.

2. Counting, checking, and listing securities,, checks, notes or othersimi­
lar items, and posting and maintaining appropriate records.
3. Typing, filing, and performing other routine clerical duties.

Supervi sor-Bookkeeper

This employee supervises the operation of the bookkeeping section.
This job further involves:
1. Coordinating the daily work flow.
2. Reconciling unusual problems.

- 8 -

Supervisor-Bookkeeper (Contd.)

3.

Training new employees.

U.

Providing recommendations concerning procedures and work coordination
to the departmental manager.

Senior Programmer

This job involves:
1.

Working under administrative supervision and being responsible for
project leadership of employees engaged in programming operations and
testing of programs on computer.

2.

Planning, scheduling, and directing preparation of programs to solve
operational and technical problems and processing data by means of elec­
tronic computer equipment.

3.

Consulting operating departments in establishing controls for ascertaining
that machine results accomplish objectives.

Evaluating results of machine

calculations to determine if data meets the needs of problems.
I.
t

Collaborating with Systems Analyst and others concerned in planning new
computer applications.

Advising officers and departments on programming

problems and making studies of new or proposed revisions of programs.
5.

Training operations personnel during conversion of new applications and
consulting with them to see that programs function as planned.

6.

Designing logic for individual programs and program systems.

7.

Selecting program language, standard subroutines, and other programming
aids.

8.

Determining optimum equipment configuration, defining test schedules and
test data requirements, and preparing and organizing program documentation.

- 9 -

Junior Programmer

This job involves:

1.

Working under general supervision and being responsible for project
leadership in developing programs for the electronic data processing
system.

2.

Developing block diagrams for use in translating details of an operation
into a program of coded instructions for use by the computer.

3.

Reviewing existing programs to make refinements, reduce operating time,
and improve present techniques.

Making necessary amendments that result

from changes in procedures.
U.

Participating in analysis, program design, coding, and other programming
tasks required to produce reports or to maintain information files.

5.

Preparing test data, program documentation, and logical interface between
related programs.

6.

Assisting in solution of operational difficulties encountered in executing
programs.

7.

Designing conversion procedures and assisting in training of operators
and program users.

Data Processing Manager

This job involves:
1.

Working under administrative supervision and being responsible to super­
vising officer for direct supervision of all department-related programs.
Studying procedures and advising other departments regarding adaptability
to computer processing.

2.

Dictating correspondence for signature of supervising officer.

-

10 -

Data Processing Manager (Contd.)

3.

Confering with management of other departments regarding electronic
computer adaptation of various work procedures.

i.
t

Reviewing departmental memorandum budget and schedule of budgeted
expenses distributed from the Data Processing Department.

5.

Recommending employments, transfers, salary adjustments, and dismissal
of departmental employees.

Preparing performance appraisals for em­

ployees directly supervised.

Computer Operator

This job involves:
1.

Loading and running computer programs in accordance with detailed
instructions.

2.

Running standard assembly and compiling programs.

3. Utilizing standard utility programs as required by operating instructions.
i. Isolating and correcting causes of machine halts.
t
5. Operating magnetic tape, magnetic disk or magnetic card equipment

printers,

card readers, MICR reader-sorters, and off-line equipment.
6.

Reconciling differences and posting computer operations logs.

7.

Performing other related duties as required.

Key Punch Operator

This job involves:
1.

Operating an alphanumeric key punch and key verifier, punching from
source documents as required by the specific job.

2.

Operating a sorter, collator, and document originating machine.

- 11 -

Encoding Machine Operator

This job consists of:

1.

Receiving and correctly encoding improperly encoded checks accompanying
cash letters.

2. Encoding amounts and listing items.
3. Arranging checks and batch control tickets for high-speed

processing.

U. Performing other routine duties as directed.

Forms Control Analyst

This job consists of:
1.

Revising old forms, designing new forms, and maintaining master file of
standard methods of procedure.

2. Studying and evaluating needs to be served by forms.
3. Selecting materials and printing to be used in forms.
U.

Receiving and processing requests for new and revised forms and reorder
notices.

5. Supervising clerical staff necessary to accomplish all jobs.

New Accounts Clerk

This employee must efficiently and accurately open new accounts of
both checking and savings customers.
1.

This job further involves:

Screening prospective customers, securing data for customer new account
forms, and obtaining customers' signatures, resolutions, partnership
agreements, etc.

- 12 -

New Accounts Clerk (Contd.)

2.

Issuing pre-encoded checks and accepting orders for personal checks,
deposit slips, and endorsement stamps.

3.

Selling all consumer services of the bank to both new and old customers.

AUDIT CLERK
This job involves:
1.

Answering confirmation requests received from bank examiners and public
accounting firms.

2. Assisting in departmental audits.
3. Performing other departmental duties as required.

Credit Department Clerk

This job involves:
1. Compiling all data necessary for documentation of loan applications.
2. Completing financial spread forms taken from financial statements.
3.

Assuring accuracy and completeness of data to assist management's credit
decisions.

Trust Department Clerk

This job involves:
1.

Performing operational activity necessary to provide trust services.

2. Having direct customer contact that involves details concerning trust
arrangements.
3.

Being knowledgeable of the detail necessary to service a new or ongoing
trust accounts.

- 13 -

Management Trainee

This employee rotates among various departments with the idea of
broadening his knowledge of all bank operations.
responsibilities.

He has no supervisory

He performs assignments as directed from within the

department.

Custodian

This job involves:
1.

Performing such duties as cleaningfurniture

andequipment.

2.

Moving furniture, equipment, supplies, andrunning

3.

Taking care of waste material.

1.
+

Working as a general handy man.

errands.

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BANK N A M E

Cl T Y

OFFICERS' SALARY SURVEY QUESTIONNAIRE

OFFICER POSITION

1.
NUMBER OF
OFFICERS

WHOLE D O L L A R A M O U N T S

2.
TOTAL
SALARIES

3.
MINIMUM
SALARY

4.
MAXIMUM
SALARY

5.
TOTAL
BANKING
EXPERIENCE

DEPOSIT

POPULATION

6.

YEARS IN
PRESENT
POSITION

7.
BONUS

WHOLE D O L LA R A M O U N T S
9,
8.
HEALT H
PROFIT
A N D OTHER
SHARING
INS U RA N C E

10.
RETIREMENT
PLANS

SIZE

11.
AUTO­
MOBILE
YES

NO

12.
C LU B
m e m b e r s h ip s

YES

NO

13.
STOCK
O PT IO NS
YES

1. C h ie f Executive O ffic e r
2. Second Rankinq O ffice r
3. A u d itin a O ffic e r - Senior
4. A u d itin g O ffic e r - A s s is ta n t
5. Business Developm ent O ffic e r - Senior
fi

Business

7.
8.

C o n tro lle r - Senior
Deputy C o n tro lle r

D eve to D m e n t

O ffic e r - A s s is ta n t

9. C o n tro lle r - A s s is ta n t
10. C re dit Card O ffic e r - Senior
11.

C re d it Card O ffic e r - Ju n io r

12. Data Processing O ffic e r - Senior
13.

Data Processing O ffic e r - A s s is ta n t

14.

Instalm ent Loan O ffic e r - Senior

15.

Instalm ent Loan C o lle c tio n O ffice r

16.

Instalm ent Loan O ffic e r - Jun io r

17.

Investm ent O ffic e r - Senior

18
19.

Investm ent O ffic e r - A s s is ta n t
Commercial Loan O ffic e r - Senior

20.

Commercial Loan O ffic e r

-

Jun io r

21 . Mortgage Loan O ffic e r - Senior
22.

Mortgage Loan O ffic e r - Jun io r

23.

O perations O ffic e r - Senior

24. O perations O ffic e r - A s s is ta n t
25. Personnel O ffic e r - Senior
26.

Personnel O ffic e r - A s s is ta n t

27. Planning O ffic e r - Senior
28. Planning O ffic e r - A s s is ta n t
29. Trust O ffic e r - Senior
30. Trust O ffic e r - A s s is ta n t
31.

Branch Manager
NAME

OF

P ERS ON

TO

BE C O N T A C T E D

IN

CASE

OF

ANY Q U E S T I O N S

DATE

- MONTH

AND YEAR

NO

14.
CREDIT
LIFE
YES

NO

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INSTRUCTIONS FOR PREPARATION OF OFFICERS' SALARY QUESTIONNAIRE
Introduction

The Officers' Salary Survey offered by the Federal Reserve
Bank of Dallas is in response to interest in salary rates of various
bank official positions. Thirty-one official positions have been taken
into consideration. The data compiled on these thirty-one positions
will be used to provide participating Eleventh Federal Reserve District
banks survey information based on total deposit size and geographic
location. The analysis of each official position will include number
of officers, banking experience, median and maximum and minimum salaries,
and various forms of additional compensation.
In order for the survey to provide the most meaningful informa­
tion and comparative data possible, the accompanying instructions have
been prepared for guidance in the completion of the Officers' Salary
Questionnaire. The questionnaire should be carefully prepared to ensure
accuracy and reliability.
The Officers' Salary Survey Program is available to all Eleventh
Federal Reserve District member banks on a voluntary, free-of-charge basis.
All necessary forms will be provided. Any questions regarding the comple­
tion of the salary questionnaire should be directed to the Federal Reserve
Bank of Dallas, Bank Relations and Services Department.

General Instructions
The Officers' Salary Questionnaire lists the thirty-one positions
to be surveyed. Not all positions will apply to each participating bank.
If a position is not applicable, do not complete the data spaces to the
right of the title of that position. Please report officers as whole
numbers. Do not fractionally split them between job classifications. This
survey is not designed to analyze a division of an officer's time between
two or more functions. Reasonable efforts should be made to include each
officer in one of the listed positions; however, if the officer's duties
are so diverse as to make this impractical, then this person may be omitted
from the survey. Salary figures should be reported in whole dollar amounts.
Banking experience should be reported in whole yearly figures. In the event
that an officer has moved from one position to another during the year, he
would be listed under his current position.
Job descriptions are included for all official positions except
those of Chief Executive Officer and Second Ranking Officer. The descrip­
tions of the other twenty-nine positions are given on pages 3 through 1 8 .
Reference to these pages will help ensure the uniformity of all reporting
banks.

- 2 -

Specific Instructions

Deposit Size. Report the total of all demand and time deposits.
Use the deposit figure from the last report of condition.
Population of City in Which Bank Is Located.
Report the popula­
tion ofthe town or city in which the bank is located, not the marketing
area from which the bank draws its business.
Number of Officers. (l) Report the total number of officers
working in the specific position listed. The majority of an officer's
time should be spent working in the job which is reported.
Reference to pages 3 through l8 of the Instruction Manualshould
resolve any questions regarding the job classification for a particular
officer. In the event that an officer or officers do not have duties which
correspond exactly to one of the job descriptions, report them under the
classification or job which most closely resembles their present position.
Total Salaries. (2) This figure should be the total of all
salaries paid for a specific position. Salaries reported should corre­
spond to the number of officers included in column one.
Minimum Salary. (3) Report the lowest salary that is actually
being paid at this time in your bank for that specific position.
Maximum Salary, (b) Report the highest salary paid in your
bank for that specific position. This is not the highest that can be
paid, but the amount that isactually being paid at this time.
Total Banking Experience. (5) Report the aggregate number
of
years all officers listed in column one have worked in banking regardless
of changes in position or bank.
Years in Present Position. (6) Report the aggregate number of
years all officers listed in column one have been employed in current posi­
tions regardless of bank.
Bonus. (7 )
in each position.

Report dollar amounts of bonuses paid to officers

Profit Sharing, Health and Other Insurance, Retirement Plan.
(8), (9 ), and (10) Report total annual amount of employer contribution
for each position listed. If the exact amount of the contributions is
not available, a close approximation is sufficient.
Columns 11, 12, 13, and lU.
column for the positions reported.

State yes or no under the appropriate

- 3 AUDITING OFFICER - SENIOR

This officer heads the Auditing Division and is accountable
to the Board of Directors of the bank.
1.

This position involves:

Directing auditing activities and personnel which provide the
bank with an internal system of controls and tests to prevent
or detect wrongdoing or losses through defalcations.

2.

Establishing and testing controls and procedures to discourage
theft and fraud.

3.

Informing management of inadequate internal controls and devia­
tions from acceptable practice.

4.

Maintaining relationships with division and department heads,
outside accountants, Government agencies, and examiners.

AUDITING OFFICER - ASSISTANT
This officer reports to the head of the Auditing Division
and assists in coordinating the audit program for the bank.

This

posi­

tion involves:
1.

Serving as assistant division head to whom the auditing staff
reports.

2.

Planning, scheduling, and executing the bank's audit program.

3.

Reviewing and revising auditing techniques and internal controls
and recommending changes based on audit findings.

U.

Investigating customer complaints.

5.

Preparing the various audit reports which are made following
departmental audits.

-

k

-

BUSINESS DEVELOPMENT OFFICER - SENIOR

This officer heads the Business Development Division.

The

position involves:
1.

Coordinating, planning, and soliciting depository and borrowing
accounts and the servicing of existing accounts as well as con­
tacting prospective customers, both individual and corporate.

2.

Supervising a staff of officers and employees who implement this
officer's plans.

3.

Having thorough knowledge of all bank operations, such as computer
and trust services, as well as lending policy.

i.
+

Being familiar with industries and keeping abreast of operations
and changes.

5.

Handling various customer contacts personally.

BUSINESS DEVELOPMENT OFFICER - ASSISTANT
This officer reports to the head of the Business Development
Division.
1.

This position involves:

Assisting the Senior Business Development Officer in formulating
and implementing divisional objectives.

2.

Supervising other divisional officers and staff.

3-

Having responsibility for assigning existing and prospective accounts
to the specialists working in this area, and maintaining the servic­
ing necessary to keep these accounts.

U.

Being knowledgeable about all bank operations and being able to apply
this knowledge in active contacts with customers.

- 5 -

CONTROLLER - SENIOR

This officer reports to the senior management of the hank.
This position involves:
1.

Providing senior management the information necessary to maximize
profits, minimize operational costs, and protect hank assets.

2.

Reviewing, developing, and implementing accounting procedures
and concepts to ensure compliance with laws, regulations, and in­
ternal policies which depend on accurate and timely filing of
financial reports or accounts.

3.

Preparing and analyzing functional studies to improve hank services
and the administration of objective measurement analyses of staff
requirements and performance.

U.

Developing and administering fiscal policies, controls, and measure­
ments which are used to keep senior management informed.

5.

Keeping abreast of financial markets for both profit planning and
special analyses.

6.

Coordinating the officers and staff of his department in a manner
which will make achievement of bank objectives possible.

DEPUTY CONTROLLER
This officer reports to the Senior Controller.

This position

involves:
1.

Assisting in implementing policies and programs necessary for
achieving divisional objectives.

2.

Actively supervising the officers and employees of the division
and organizing the work load and coordination with other departments
to facilitate the preparation and analyses of reports and accounts.

- 6 -

DEPUTY CONTROLLER (Contd.)

3.

Being thoroughly familiar with hanking laws, regulations, and the
hank's own internal fiscal policy.

U.

Reviewing reports and time and staff studies for validity and
accuracy.

5.

Substituting for the Senior Controller on various divisional matters.

CONTROLLER - ASSISTANT
This officer reports to the Deputy Controller.

This position

involves:
1.

Preparing and editing the various divisional studies and reports.

2.

Having supervisory responsibility of the division’s clerical staff.

3.

Knowing the division's responsibilities and organizing the staff
and work load to ensure that these are fulfilled.

- 7 -

I

CREDIT CARD OFFICER - SENIOR

This officer is accountable to, and reports to, the head of the
Instalment Loan Division.
1.

This position involves:

Processing credit card applications and distributing cards to those
applicants that are approved.

2.

Working closely with the Instalment Loan Committee in establishing
lines of credit for new card holders and adjusting lines of credit
for experienced card holders.

3. Maintaining close contact with associate banks, other principal
banks, and credit card associations.
k.

Coordinating and supervising the collection activities and minimizing
losses due to overlimits and delinquencies and determining when
charges to reserve for bad debts should be made.

5. Taking proper action to ensure minimum losses from lost, stolen, wild,
revoked credit cards, and other forms of fraud.
6. Dealing directly with customer service concerning credit and collection
of problem accounts.

CREDIT CARD OFFICER - ASSISTANT
This officer reports directly to the head of the Credit Card
Division.
1.

This position involves:

Working closely with the head of the division to establish and implement
programs necessary for the efficient operation of the entire division.

2. Having direct supervisory responsibility for the other officers and
employees in the division and ensuring that they are properly trained
to perform functions in the areas assigned.

- 8 -

DATA PROCESSING OFFICER - SENIOR

This officer generally reports to the head of operations or
the Controller.
1.

This position involves:

Planning and developing the bank's total data processing system
which includes fulfilling each internal department's data proc­
essing requirements as well as providing services to sell to
potential customers.

2.

Being in charge of equipment evaluation, selection, ordering, and
installation.

3.

Making provisions to maintain a well trained staff at a level which
will ensure accomplishment of all bank data processing requirements.

4.

Developing and providing services to potential customers and ser­
vicing these customers' data processing needs after conversion.

5.

Ensuring that data processing security measures are in effect to
protect the bank's and customers' investments.

DATA PROCESSING OFFICER - ASSISTANT
This officer reports to the head of the Data Processing
Division.
1.

This position involves:

Assisting the head of the division in planning and coordinating
the bank's overall data processing system.

2.

Maintaining the coordination between all user departments and the
Data Processing Division.

3.

Supervising a staff that is both highly trained and knowledgeable
of divisional objectives.

4.

Occasionally making presentations to potential customers and helping
resolve any customer problem.

- 9 -

INSTALMENT LOAN OFFICER - SENIOR

This officer is responsible for, or assists senior management
in, the planning, directing, and measuring of instalment loan business
in order to provide a maximum return on investment.
1.

This position involves

Supervising indirect loans, direct loans and collections, and coor­
dinating with the Accounting Department and the credit card section.

2.

Organizing, developing, and maintaining a competent staff.

3. Directing a program to attract and retain desirable business.
U.

Establishing and implementing sound credit practices and control.

5.

Evaluating current credit policies and procedures and making any
alterations to ensure their validity.

6.

Developing and maintaining good relations with major accounts.

7.

Being thoroughly knowledgeable of various industry trends and
divisional statistics.

8. Staying abreast of legislation affecting loan practices.
9. Supervising the activities of the other loan officers and staff.

INSTALMENT LOAN COLLECTION OFFICER
This officer is accountable to the head of the Instalment Loan
Division.

This position involves:

1. Training, organizing, and maintaining a qualified staff for both
inside and outside work.
2. Working closely with the loan officers in handling delinquent
accounts.
3. Applying bank policies of collection procedures to all customer
contacts to protect the bank's interests.

- 10 -

INSTALMENT LOAN OFFICER - JUNIOR

This officer reports to the head of the Instalment Loan
Division.

This position involves:

1.

Making and servicing all types of instalment loans.

2.

Handling a high rate of interviews and developing all of the
support credit work.

3.

Accounting for the interest rate, terms, amount, and granting
or denying loans handled.

b.

Generating new business from present customers, customer
referrals, or through external soliciation and development of
business relationships.

- 11 -

INVESTMENT OFFICER - SENIOR

This officer is responsible for direction of all the bank's
investment activity.
1.

This position involves:

Directing the Government trading account and purchases and sales
of other securities.

2.

Handling money market operations and the cash position of the bank.

3.

Organizing

and training a staff to assist customers and correspond­

ent banks in investing temporary cash funds in various securities,
commercial paper, bankers' acceptances and certificates of deposit,
and handling repurchase agreements.
h.

Advising customers on trading in secondary market issues and wholesale
and retail bond sales and providing bond appraisals and counseling
services.

5.

Obtaining the maximum use of available funds at minimum cost to the
bank in its cash position.

6.

Overseeing

the bank's accounts with others, including the

account at

reserve

the Federal Reserve Bank.

INVESTMENT OFFICER - ASSISTANT
This officer reports to the head of the Investment Division.
This position involves:
1.

Assisting the head of the division in training and supervising a
staff competent to handle all facets of the investment function
while producing a maximum yield at minimum cost.

2.

Helping to maintain customer and correspondent accounts and services
to ensure continued good will.

3.

Being familiar with all instruments as to security, negotiability,
liquidity, and yield spread at any given time.

- 12 -

COMMERCIAL LOAN OFFICER - SENIOR

This officer is responsible for the overall management of the
Commercial Loan Division.
1.

This position involves:

Designing, developing, and implementing a commercial loan management
information system which has the capability of evaluating the loan
portfolio as to composition, liquidity and profitability, and pro­
jecting this information into the future to provide a basis for
making better loan decisions.

2. Servicing all commercial loans including proceeds, content, accept­
ance, valuation, safekeeping and release of collateral, and the
maintaining of proper accounting records and controls.
3.

Counseling the officers of the loan staff as to proper commercial
loan procedure and on particular loans for which the collateral will
be of an unusual nature.

k.

Organizing and maintaining a competent commercial loan staff.

COMMERCIAL LOAN OFFICER - JUNIOR

This officer reports to the head of the Commercial Loan Division.
This position involves:
1.

Making and servicing all types of commercial loans.

2.

Actively seeking and promoting new commercial loans.

3.

Proper handling of customer relations when promoting new loans or
servicing existing loans.

*.
+

Being familiar with all types of collateral and methods or means
used to secure commercial loans.

- 13 -

MORTGAGE LOAN OFFICER - SENIOR

This officer reports to senior hank management.

This position

involves:

1.

Making and servicing real estate loans secured primarily by mort­
gages or other liens.

2.

Being cognizant of all Federal and state regulations regarding
these types of loans.

3.

Managing the purchase or sale of real estate mortgage loans in the
bank's portfolio.

U.

Advising the bank's Loan Committee as to the propriety of each loan.

5.

Being thoroughly familiar with interest rates and various types of
collateral.

6.

Supervising the mortgage loan staff in conducting allbackground
investigations necessary for ensuring the success of

7.

the

loan.

Directing personnel in a program of actively seeking and promoting
the bank's mortgage loan potential.

MORTGAGE LOAN OFFICER - JUNIOR
This officer reports to the head of the Mortgage Loan Division.
This position involves:
1.

Supervising the clerical staff to see that the work is efficiently
completed.

2.

Being thoroughly knowledgeable about interest rates, Government
regulations, and collateral requirements.

3.

Actively promoting the bank's real estate loan function and
soliciting loans regularly.

- 1U -

OPERATIONS OFFICER - SENIOR

This officer directs the operations of the hank in a manner
that will contribute to the growth and increased profits of all functions
This position involves:
1.

Directing a staff that supports and advises the public relations
and general banking services, customer deposit services, credit
administration, savings function, and the internal training program

2. Accounting for profit planning and Cashier function.
3. Recommending changes and methods of operation and marketing.
Proposing new services that will improve bank profits and customer
relations.
5. Maintaining custody of the bank's capital stock and its stockholder
proxies and stock ledger, administering the oath of office to new
directors, and ensuring the bank's conformity to pertinent rulings
and regulations.

OPERATIONS OFFICER - JUNIOR
This officer reports to the head of operations.

This position

involves:
1.

Assisting the head of operations in planning and supervising all
areas in their scopes of operation.

2.

Supervising the officers and staff of the division to ensure
achieving the divisional objectives.

3.

Being familiar with all functions of the bank.

b.

Substituting for the head of operations in his absence.

- 15 -

PERSONNEL OFFICER - SENIOR

This officer generally reports to either the Controller or
the head of operations.
1.

This position involves:

Providing the organizational and development programs that will
ensure continuing manpower resources in the number, type, and
quality necessary to conduct the bank's present and future
business.

2.

Supervising the staff which performs the functional activities
of recruitment, selection, and placement of all candidates for
employment.

3.

Administering salary and benefit policies and programs, training
and development, communications, and compliance activities.

PERSONNEL OFFICER - ASSISTANT
This officer reports to the head of the Personnel Division.
This position involves:
1.

Assisting the division head in planning the policies and programs
necessary to fulfill the division's objectives.

2.

Ensuring the success of these policies and programs by actively
supervising the officers and employees of the division.

3.

Being familiar with all laws and regulations requiring compliance.

b.

Serving in place of the senior officer in his absence.

-

16 -

P L A M I N G OFFICER - SENIOR

This
to senior bank

officer heads the Planning Division and is accountable
management.

This position involves:

1.Directing the overall activities of

the division in such a manner

as to ensure the achievement of all divisional goals.
2. Dealing with training programs, development programs, appraisal
systems, and compensation.
3. Coordinating with other division heads to see that the planning
programs are understood and used in an effective manner.

PLANNING OFFICER - ASSISTANT
This officer reports to the head of the Planning Division.
This position involves:
1.

Working with the head of the division to ensure that all planning
programs are successful.

2.

Managing the staff of analysts and clerical help.

3.

Accounting for work measurement, staffing, and system and service
programs.
Supervising the development of performance standards by which
individual and group effectiveness may be evaluated.

- 17 -

TRUST OFFICER - SENIOR

This officer heads the Trust Division's operations.

This

position involves:
1.

Supervising the production of new business for trust services and
the administration of existing trusts and probate and agency accounts.

2.

Developing a competitive and prudent investment policy to conserve
the corpus of accounts.

3.

Directing the administration of employee benefit plans.

U.

Coordinating all divisional functions to produce efficient and com­
petent account administration to meet the needs of customers and
minimize bank liability.

5.

Ensuring that the manpower needs of the trust function are met.

TRUST OFFICER - ASSISTANT
This officer is responsible to, and reports to, the head of the
Trust Division.
1.

This position involves:

Assisting in the supervision of all trust and trust investment
operations.

2.

Actively directing Trust Division personnel in both operational
activity and customer contacts.

3.

Being knowledgeable of trust laws, rules, and statutes of regulatory
agencies.

-

18

-

BRANCH MANAGER

This officer reports to the Vice President in Charge of Branches.
This position involves:
1.

Accounting directly for all functions of the branch.

2.

Training and developing a staff, official and nonofficial, that is
competent to achieve the branch's objectives.

3.

Promoting business development and maintaining deposit services,
credit administration, community relations, and all other operations
of the branch facility.


Federal Reserve Bank of St. Louis, One Federal Reserve Bank Plaza, St. Louis, MO 63102